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Neon CRM vs Agilon One Donor CRM Comparison

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Overview

Category Leaders

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

Category Leaders

Agilon One Donor CRM is a cloud-based donor relationship management and fundraising solution which assists nonprofits in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

100

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

100

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

260

165

26

8

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.1

5

4

3

2

1

16

22

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.

Pros

Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
Fundamentally we struggle daily with reporting and customer service.

Cons

Also non data entry staff refuse to learn the product and they complain about it not working.
In our organization, lack of quality control in terms of data entry made the database prone with errors. Garbage in and garbage out.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features104
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Applications Management
  • Appointment Management
  • Attendance Tracking
  • Auto-Responders
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Email Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • Feedback Management
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Help Desk Management
  • Historical Trend Analysis
  • Interaction Tracking
  • Jobs Board
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Marketing
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Registration Management
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Small Group Management
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Task Scheduling
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management
  • Total features49
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Applications Management
  • Appointment Management
  • Attendance Tracking
  • Auto-Responders
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Email Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • Feedback Management
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Help Desk Management
  • Historical Trend Analysis
  • Interaction Tracking
  • Jobs Board
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Marketing
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Registration Management
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Small Group Management
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Task Scheduling
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations21
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations2
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Neon CRM vs. Agilon One Donor CRM

See how Neon CRM and Agilon One Donor CRM stack up against each other by comparing features, pricing, ratings, integrations, security & more.