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Neon CRM vs Castor EDC Comparison

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Overview

Category Leaders

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

Castor is the top-rated Electronic Data Capture (EDC) system. Castor's solutions enable researchers to easily capture, integrate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

262

169

26

9

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

82

36

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.

CK

Carling K.

The software is great and we will continue to use it as we find that it is very helpful for what we are doing.

LS

Lauren S.

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.

MB

Megan B.

Pros

Overall experience with Castor is extremely positive. I think the customer support has been great and I really enjoy the company.

AK

Alexandra K.

Easy data download process, great interface, and very affordable compared to the other EDC systems out there.

Arick W.

Very positive and would definitely recommend if given the opportunity.

LC

Laura C.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.

AR

Anonymous Reviewer

It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.

MB

Megan B.

Fundamentally we struggle daily with reporting and customer service.

MB

Megan B.

Cons

The randomization is only in blocks and there is no other options for randomization which is a little problematic with a small group trials.

VD

Vera D.

For advanced users, there is no accessibility to more powerfull programming to manipulate the platform. The image/file upload feature is very restricted in file size.

BO

Baptiste O.

Some building blocks are a bit limited in how they can be used. For example, some can't be set as "required", so one has to create additional fields to achieve the same result.

AM

Andreas M.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features85
  • 21 CFR Part 11 Compliance
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Built-in Accounting
  • CRF Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Client Portal
  • Clinical Study Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Verification
  • Data Visualization
  • Digital Signature
  • Distributed Capture
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • EMR/EHR
  • Election Management
  • Electronic Data Capture
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • HIPAA Compliant
  • Jobs Board
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Metadata Management
  • Mobile Access
  • Mobile Giving
  • Monitoring
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Patient Management
  • Patient Monitoring
  • Payment Processing
  • Personalization
  • Pledge Management
  • Progress Tracking
  • QuickBooks Integration
  • Randomization
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reminders
  • Remote Data Capture
  • Reporting/Analytics
  • Role-Based Permissions
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Trial Design
  • Volunteer Management
  • Web Forms
  • Website Management
  • Workflow Management
  • eCommerce Management
  • Total features37
  • 21 CFR Part 11 Compliance
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Built-in Accounting
  • CRF Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Client Portal
  • Clinical Study Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Verification
  • Data Visualization
  • Digital Signature
  • Distributed Capture
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • EMR/EHR
  • Election Management
  • Electronic Data Capture
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • HIPAA Compliant
  • Jobs Board
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Metadata Management
  • Mobile Access
  • Mobile Giving
  • Monitoring
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Patient Management
  • Patient Monitoring
  • Payment Processing
  • Personalization
  • Pledge Management
  • Progress Tracking
  • QuickBooks Integration
  • Randomization
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reminders
  • Remote Data Capture
  • Reporting/Analytics
  • Role-Based Permissions
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Trial Design
  • Volunteer Management
  • Web Forms
  • Website Management
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations21
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations1
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier