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Neon CRM vs FollowUp CRM Comparison

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Overview

Category Leaders

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

Category Leaders

Followup CRM construction CRM & sales platform designed to help contractors measure, record & streamline the sales process.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

262

169

26

9

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

137

63

17

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.

CK

Carling K.

The software is great and we will continue to use it as we find that it is very helpful for what we are doing.

LS

Lauren S.

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.

MB

Megan B.

Pros

Great company because of their follow up with us. They reach out with solutions to issues presented or just follow up on what is needed or if there is more we need from them.

DS

Daniel S.

Our Customer Service rep is awesome. This whole system is super convenient and easy to use.

CC

Crystal C.

Having a format that gives the ability to have all the relevant information at hand quickly and easily is a powerful tool in helping to complete and close a sale.

JW

Jay W.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.

AR

Anonymous Reviewer

It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.

MB

Megan B.

Fundamentally we struggle daily with reporting and customer service.

MB

Megan B.

Cons

The more areas (programs) that are used with so much information some details can get lost and that happens. The other thing is we have to use other categories for contact and follow up.

SS

Steve S.

This program doesn’t account for times on the days of appointments. Insane that I have to skip to the notes on the bottom to look for a typed appointment time.

JG

Jason G.

There are limited ways to track task completion and the e-mail does not sync with outlook which is our email system.

ME

Mike E.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features85
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Tracking
  • Bid Management
  • Built-in Accounting
  • CRM
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Enrollments/Onboarding
  • Estimating
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Management
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Forecasting
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Interaction Tracking
  • Jobs Board
  • Lead Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pipeline Management
  • Pledge Management
  • Project Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Volunteer Management
  • Web Forms
  • Website Management
  • eCommerce Management
  • Total features30
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Tracking
  • Bid Management
  • Built-in Accounting
  • CRM
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Enrollments/Onboarding
  • Estimating
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Management
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Forecasting
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Interaction Tracking
  • Jobs Board
  • Lead Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pipeline Management
  • Pledge Management
  • Project Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Volunteer Management
  • Web Forms
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations21
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations12
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier