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Neon CRM vs Keela Comparison

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Overview

Category Leaders

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

Category Leaders

Keela is a cloud-based nonprofit management software which enables small nonprofit organizations to manage donors and contacts,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

262

168

26

8

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

87

105

18

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities.

MB

Megan B.

Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.

CD

Chriz D.

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.

MB

Megan B.

Pros

We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.

CR

Christopher R.

An amazing product with great customer support always willing to help. Cannot recommend this enough as it has provided an overall great user experience.

ML

Madeleine L.

And the Contact Insights feature that identifies a donor's gift potential and suggests a gift range is simply brilliant.

DC

Doug C.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.

AR

Anonymous Reviewer

It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.

MB

Megan B.

Fundamentally we struggle daily with reporting and customer service.

MB

Megan B.

Cons

This is hard to say, because I am sure that anything I am struggling with is user error, and not likely the software.

BN

Barbara N.

The worst I have every experience with software company's.

JP

Jessica P.

And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN. And they aren't afraid to admit that something needs to change.

DL

Douglas L.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features104
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Approval Process Control
  • Attendance Tracking
  • Budget Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Historical Trend Analysis
  • Jobs Board
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Planning/Scheduling
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Search/Filter
  • Secure Data Storage
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management
  • Total features46
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Approval Process Control
  • Attendance Tracking
  • Budget Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Historical Trend Analysis
  • Jobs Board
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Planning/Scheduling
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Search/Filter
  • Secure Data Storage
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations21
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations7
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier