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Neon CRM vs Ring4 Comparison

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Overview

Category Leaders

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

Ring4 is a cloud-based solution designed to help businesses of all sizes generate a second phone line for calling and texting....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

262

166

26

8

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

5

4

3

2

1

11

2

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.

Pros

I love love love this product. It is helping me communicate with customers in other countries easily.
Super easy to use on Mac platforms. Easy to message back and forth between clients.
Works perfectly and very easy to use and setup.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
Fundamentally we struggle daily with reporting and customer service.

Cons

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.
I find that the app does not always ring through when I get a call. I usually notice that I have missed a call when I see there is a voice mail.
Doesn’t sync bt apple products with same iTunes accounts - annoying when you have multiple team members using software and moon can see evidence of what other are doing.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features104
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Anti Spam
  • Application Management
  • Archiving & Retention
  • Attendance Tracking
  • Auto Framing
  • Auto-Dialer
  • Built-in Accounting
  • CRM
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Desktop / Browser Sharing
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Employee Directory
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • HD Audio/Video
  • Historical Trend Analysis
  • ID Scanning
  • IVR / Voice Recognition
  • Jobs Board
  • Labeling
  • Live Chat
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Multi-Participant Screen Sharing
  • Newsletter Management
  • On-Demand Recording
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Predictive Dialer
  • Presenter Control Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Screen Sharing
  • Real-time Updates
  • Receipt Management
  • Recording
  • Recurring Giving
  • Recurring Tasks
  • Registration Management
  • Remote Access/Control
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Small Group Management
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Tagging
  • Task Scheduling
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management
  • Total features46
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Anti Spam
  • Application Management
  • Archiving & Retention
  • Attendance Tracking
  • Auto Framing
  • Auto-Dialer
  • Built-in Accounting
  • CRM
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Desktop / Browser Sharing
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Employee Directory
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • HD Audio/Video
  • Historical Trend Analysis
  • ID Scanning
  • IVR / Voice Recognition
  • Jobs Board
  • Labeling
  • Live Chat
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Multi-Participant Screen Sharing
  • Newsletter Management
  • On-Demand Recording
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Predictive Dialer
  • Presenter Control Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Screen Sharing
  • Real-time Updates
  • Receipt Management
  • Recording
  • Recurring Giving
  • Recurring Tasks
  • Registration Management
  • Remote Access/Control
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Small Group Management
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Tagging
  • Task Scheduling
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations21
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations4
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier