Novi AMS Features

Novi AMS

Software for trade associations using QuickBooks

4.86/5 (70 reviews)

Competitor Feature Comparison

API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Marketing
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Financial Management
Invoice Management
Jobs Board
Member Accounts
Member Directory
Member Portal
Membership Management
Newsletter Management
Personalization
Registration Management
Reporting & Statistics
Self Service Portal
Social Media Integration
Third Party Integrations
Website Integration
Website Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Marketing
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Financial Management
Invoice Management
Jobs Board
Member Accounts
Member Directory
Member Portal
Membership Management
Newsletter Management
Personalization
Registration Management
Reporting & Statistics
Self Service Portal
Social Media Integration
Third Party Integrations
Website Integration
Website Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Marketing
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Financial Management
Invoice Management
Jobs Board
Member Accounts
Member Directory
Member Portal
Membership Management
Newsletter Management
Personalization
Registration Management
Reporting & Statistics
Self Service Portal
Social Media Integration
Third Party Integrations
Website Integration
Website Management
Visit WebsiteCompare App

Novi AMS Feature Reviews

25 reviewers had the following to say about Novi AMS's features:

Madeleine M.

Great all in one membership management software

2021-03-31

It’s great to work with a small, growing company where everyone is hands on and there seems to be little staff turnover.

Pros

Love the website functions, especially the blog and event management. Love the leadership team profiles.

Cons

Member management missing a few functions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much for the review, Madeleine. It's been a pleasure working with the Together SC team.

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Vern S.

These folks are Superstarz!

2019-09-26

Novi was easily the best both in software quality and in customer support

Pros

Integration with QBO and Customer Support

Cons

Event management and its integration with database

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Hey Vern! Thank you so much for your feedback. We are planning an events deep dive in one of our upcoming sprints and I added you to the list of people to reach out to for input and ideas to make it even better!

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Benjamin B.

Great AMS with better customer service

2021-03-31

Our website and database are intuitive and easy to use, and the chat function for customer support is quick.

Pros

The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive.

Cons

I'd like for it send emails to members thanking them for payment on receipt.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Ah, thanks Ben! Glad to hear it's worth every penny :) Thank you for the review.

Read more
Kelle S.

All your dreams come true

2019-09-18

I recently left association management, but was using Novi AMS on a daily basis previously.

Pros

*Quickbooks API <<<game changer!!

Cons

Because any time we thought we found a deficiency, the Novi team worked diligently to resolve or to raise the bar for better performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much Kelle! We're always looking to raise the bar with Novi, so thank you for contributing your ideas and feedback!

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Jennifer T.

Great Option for Association Management

2021-03-31

We have used multiple association management software (AMS) programs over the last 20 years.

Pros

I was first attracted to this software because it was created by association professionals FOR association professionals. 2 years in, I still appreciate that, and it shows in the updates and new features they are always adding. One of the most effective tools for us is the direct sync with Constant Contact--so all my mailing lists on CC are automatically updated when we get a new member, or someone's address changes. Huge time saver for us.

Cons

That being said, every time I have an issue with creating a report, the customer support helps me through it in no time at all--so the confusing nature of this one element is not anything that would keep me from choosing this again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much for the review, Jennifer! We look forward to many more years in partnership with VAM.

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Jaime M.

Novi

2019-09-25

It's easy to use, the training was thorough, and I like that it integrates with Quickbooks online.

Pros

I can easily access the information I need about my association simply.

Cons

Generating reports can be a bit time consuming because of the amount of data that is available; it can be overwhelming to try to find the exact field you're looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Jaime, it's been a joy working with you and good news... we are literally working on upgrades to the Ecommerce component now! Stay tuned :) The reports are hyper-customizable which means lots of field options, but we will continue to work to try and find ways to make it easier. In the interim, please feel free to jump into any of our upcoming reports trainings. Thank you for the feedback!

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Bonnie G.

Could not do my job effectively without NOVI!

2021-03-31

You can dynamically view them in graph form or export it easily to excel.

Pros

Whether you're running a custom or pre-set report, or searching for a record, the ease of use cannot be beat!

Cons

However, the customer service at NOVI has been OUTSTANDING and each time we've asked for a modification they have been more than happy to help us get what we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much for the review, Bonnie! I'm so happy to hear you are loving the YOY reports. It's one of my new favorites too :) Thank you again!

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Erica M.

Novi for the win!

2019-09-26

Since using Novi, we are way more confident in the data we pull.

Pros

As for the program itself, we are able to get most of the information needed when it comes to monthly reporting to the board.

Cons

Overall, my least favorite was the data import when you first start.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much for your feedback, Erica! We love that your member reports are a piece of cake now. Makes our day!

Great member data is the most important asset that you've got, which is why we definitely take our time through that portion of onboarding. We so appreciate you working diligently with us to get everything into the database!

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Brenda T.

Great Program

2019-09-26

They area always open to ideas to make everything work more efficiently.

Pros

I really like that Novi & QBO work together, this saves me time with posting payments, creating invoices & running reports, registrations for our meetings.

Cons

I have members register for our meeting as a Guest even though they are in the database, most of the time they don't even try to log in, which is frustrating for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Brenda, thank you so much for your feedback. Our goal from day one was to help automate your work day so you could focus on the mission of your association. Hearing that we've been able to help do that for you is what gets us excited to go to work every morning.

We just released a new update on the "guest functionality" that we think will help address your concerns. We will reach out to you to get you those details!

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Ian W.

Adopting Novi was like adding a new team member.

2021-03-31

Pros

Now, we integrate seamlessly with Mailchimp, QuickBooks, and our members can log in and pay invoices, register for events.

Cons

The only feature I wish you could do was create an invoice directly from Novi for a non-product item or membership.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you for sharing your experience with us, Ian! The PIAG website wouldn't be the same without your touch on there and I'm glad to hear the integrations are working seamlessly for both staff and members! Thank you again!

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Desiree S.

I love Novi!

2019-09-25

They continue to improve and fine tune their processes. The customer support is amazing and someone is always available for questions.

Pros

It isn't overly complicated. Our team can create a class or event on the administrative side and it looks like a professional designer made our website.

Cons

If I had to pick one thing, it would be reporting. That is a user issue though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you for the kind words, Desiree! We continue to improve thanks to customers like yourself who give us the great ideas. Keep them coming!

Side note on reporting.. we have a few group trainings coming up if you ever want a refresher :)

Read more
Denise M.

Impressive

2021-04-06

The website events, registering all my education via the website and having my members invoice themselves has really taking a bit off my stress of a "part time" executive director and a one woman show behind the scenes running my organization.

Pros

The NOVI software has tremendously improved my day to day duties in Association Management, from managing members, to accounting and creating groups and navigating our website to make it better from our members.

Cons

There are so many features and really great things during the last two years, I cannot think of one negative things about the software... I have always been a little technically challenged when using computers, software and website sites... so everything about my experience was very positive. Having the "Intercom" at your finger tips to ask questions when you need help, extra training meetings, constant updates to keep you in "the know" are simply outstanding!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Denise, that really made my day, thank you! It was a pleasure working with you to onboard and I look forward to many more years in partnership.

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Krystal F.

No workarounds is not a joke

2019-11-08

The intercom feature - the NoviAMS team is always there to help you out.

Pros

- easy to use for all age generations on our team - Quickbooks Online integration makes for seamless accounting - Robust membership database with customizations and relationship eliminated need for spreadsheets - Member compass with centralized information (invoices, registration, renewals, member directory info)

Cons

- I wish we would have switched sooner and that our smaller clients with much smaller budgets could transition onto it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much, Krystal! So glad to hear it's been easy to use and that customer support has been there when you do have questions! We look forward to partnering with you for years to come!

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Kyle S.

Good software, worth the switch

2021-04-01

Over time I believe Novi will just become a better database.

Pros

Sending invoices is also super easy to do and quick which I love.

Cons

It would be great to be able to pull past due invoices by specific event/class to email or mail out but instead it pulls all past due event/class invoices making it more difficult to seperate out what needs to be sent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much for your feedback, Kyle. I checked to make sure your idea about event invoices was captured and it is. Thank you for your input!

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Cindy J.

Novi has taken us into the 21st Centry!

2021-03-31

The overall experience has been great, from the design implementation and development of the integration was great.

Pros

The integration with Quickbooks and Constant Contact are fabulous!

Cons

Sometimes I find the report criteria confusing, but it is probably just above my understanding level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


I love your review title, Cindy! Thank you so much for taking the time to write this and I'm so glad to hear it's working well for both you and your members!

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Garnet M.

NOVI and the NOVI team are both fantastic!

2021-03-31

Ever person at NOVI has been a real joy to work with. It is obvious that they care deeply about the software, my association, and me and my team as people too.

Pros

NOVI is very obviously a customer focused and forward looking company.

Cons

The one way API seems necessary due to the tight integration with Quickbooks but it does limit the types of integrations that you can utilize and may require some parallel data systems for certain association practices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much, Garnet! I took down your note about the API. Be on the lookout for an update in that area in the near future! We look forward to continually improving the platform for you and the CWA team.

Read more
Kelly C.

Novi AMS is Crucial to your Success!

2019-09-26

I will be honest, Novi AMS is the first association management software I have worked with- so I don't have anything to compare to.

Pros

I love how easy it is to navigate, learn, and teach to new hires.

Cons

Whenever there is a feature I don't like, it is usually fixed within a few months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Hi Kelly!
Thanks for this review. (Do you want a job in our marketing department? HA!)

For associations, by associations. I think you're seeing the value in our development style. We could simply have our developers build whatever they felt best, but this sort of product growth should be driven by the users. We'll always be listening to our customers ... and working to provide the best association database on the planet.

Thanks again!

Read more
Trish T.

Saving us a lot of time

2020-01-09

Besides getting used to different terminology and workflow, I've found the help staff to be very responsive and helpful. [SENSITIVE CONTENT HIDDEN] in particular have been amazing. However, all of them have been there for us when we needed them.

Pros

These are saving us a lot of time by shifting the member management functions to the actual lead members.

Cons

Figuring how to do something by searching the help pages. Until you know the words and terms that Novi uses its hit or miss.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you, Trish! Saving associations time is one of our core goals here, so we are so glad to read that we can help with that.

And I love the feedback on the terminology and workflows. We will work to make this easier for all customers moving forward!

Read more
Sonya O.

Time Saver

2019-09-25

Easy to find information and the members are able to log in and sign up for events and review and pay invoices. Tremendous time saver.

Pros

The ease of use and not having to enter the same information in multiple screens.

Cons

Not able to see how a payment was made in Novi for instance (check, cash or credit card).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you for the feedback! We love hearing that you are finding Novi to be easy to use and a time saver! Great news! There is a way to view how the payment was made in Novi and it may just need to be an update to a process. We will send you a message with details.

Thanks again!

Read more
Ralph R.

An AMS that's always evolving to my needs

2021-03-31

Never have I worked with a company that cares so deeply about what we like or don't like and are always striving to make adapt to our needs with continued improvements.

Pros

The clean and easily digestible, super user-friendly interface. Everything makes sense and is easy to learn.

Cons

I'm hopeful for the day when novi will offer exhibit booth sales and can retain this data that would speak to the membership data that we already have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Ralph, thank you so much for taking the time to write us a review! We love working with you and the FAA team and look forward to many more successful years as partners.

Read more
Christian J.

Novi should be your new AMS, let me explain why:

2021-03-31

Novi has been key to the success of our marketing and PR campaigns. The site is the face of our organization, and the backend provides the tools we need to maximize the benefits of our membership. Novi becomes more useful everyday as improvements are made constantly. Im extremely happy with the level of support coming from the top down as well. I recommend Novi to all of my peers whenever someone is looking for a new AMS. Ive seen a lot of companies claim to do what Novi does, but ive yet to find one that can actually deliver. They care about us just as much now as they did during the sales process.

Pros

I love the database. I am able to connect accounts to constant contact and pull custom reports.

Cons

There isn't a whole lot to complain about. Occasionally I find myself looking for a solution to a minor problem like, the ability to give awards to a company not just an individual. While there are some setbacks, I find an equal amount of useful tools that I didn't know existed, which I feel balances out the experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


This review truly brightened my day, Christian! RWAU put its faith in us early on and we've loved working with your team. Thank you for always pushing us to continually improve and using those new tools to advance the mission.

Cheers to many more years and thank you for the review!

Read more
Phoebe B.

Awesome Platform!

2021-04-19

Overall, I love Novi AMS and would recommend every association invest in it to manage the finances, events, members and more.

Pros

I love the project management aspect of it and how organized the member information and events are.

Cons

I personally haven't found any cons yet. I am still learning more each day and the notes that Novi offers really helps with anything I may not understand. No complaints thus far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you for the review and the awesome comment that you would recommend us to other associations. That means a lot! Thank you again, Phoebe!

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Katie G.

Resource and education driven

2021-02-10

Pros

Can't say enough about the customer support!

Cons

I would prefer a more mobile friendly back end version of the software.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Thank you so much for taking the time to write us a review and for the feedback, Katie! We've really enjoyed working with you and the Boone Chamber team.

Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Easy to use with a forward thinking concept!

2019-09-25

(Paying invoices, registering online, updating profiles, etc.)

Pros

Honestly, my favorite part about Novi is the team. They made a great product that solved a lot of AMS issues, but the Novi Team is what makes it great. They didn't make a product and walk away thinking they were finished. They are constantly evaluating the software to see how it can be better. The best part is that they listen to user input when making those decisions.

Cons

It isn't 100% customizable. Their features and upgrades apply to all users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Wow! Thank you so much for the kind words not only about Novi but our team. That's what motivates us to work so hard every day. And, you're so spot on about the customization! Thank you for everything you do to help us continually improve.

Read more
Sylvia L.

Using Novi For a Couple of Years

2021-03-31

Before the last update I was unable to pull up a report of who had joined or dropped.

Pros

Lots of support from staff. Various categories.

Cons

Some features can be confusing or are not simplified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Novi AMS


Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull.

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