Oasis Insight Reviews

Oasis insight is a great data base that stores all of our clients who received food from us and also we track calfresh applications we submitted on behalf of the client.

The only use for this database was to store clients information. The database could be a bit more user friendly. The flow when entering information could improve.

We like that it collects a bunch of data

We hate that it collects a bunch of "mandatory data". We seriously despise the "creating a report" process, it's ridiculous. I have many volunteers who interface with this software and frankly, it's just overkill for us. It is not user friendly. We neither have the time or desire to enter the dependent of EVERY client we serve. We SHOULD have the option to enter a Number of dependents and list whether...

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There is nothing about this application that merits any commendation, except the recent addition of the banner warning that the USDA Eligibility Expiration date has passed (and that is problematic in that the related "Almost Due" display is distracting, making it difficult to be alert to the needed interaction with clients. I wrote to Oasis about two months ago asking if the "Almost Due" banner background color could be changed from red to yellow (or other distinctive color, a simple coding change), but received no response.

I have volunteered over 20 years checking in client shoppers at Micah 6 Food Pantry in Austin, Texas. We initially kept records of registered shoppers and their visits to the pantry using an Excel spread sheet program that suited our purposes. When required by the Central Texas Food Bank (formerly Capital Area Food Bank) in Austin to use Oasis Insight to register and record shoppers, we became burdened...

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Data input is fast and easy, and being able to search for client records using a combination of various criteria (last name, first name, DOB, case #, etc.) is very flexible. The option of easily downloading our client data to Excel is a great help for analysis and for completing grant requests that ask for client data sorted and grouped in various ways and within varying time frames. Report criteria can be saved for rerunning again at a later time, and can edited if needed. Because the software is web-based, I can sign in from home to do data input or run reports - super convenient! Customer Service is fast, efficient and cheerful. I'm very pleased with the software and recommend it highly.

The software is very functional and we don't have any complaints.

It generally works well although there are times when the program is sluggish.

The on screen format could use some updating please. The background of the screens for clients is grey and the writing for words in that area is white. It is very difficult to see clearly. In my opinion, a simple writing color change co9uld make it so much easier to read and much clearer. If the writing was darker in color it would be much better.

I love this software. Checked out a lot of different software programs before choosing this one. I love being able to get info on clients quickly. Some people dont like adding dependents, but it is helpful for me to flag potential duplicate names and addresses

Sometimes I have trouble printing reports, but the support team is always quick to respond to my problems.

very easy to manage and teach others how to use can customize each user to specify things there able to do

wish this software was mobile friendly other wise nothing i would change works wonderful works well on tablets

The customer service experience has been very positive. Any time I've run into an issue I can't resolve, the customer service has been prompt and thorough.

There are a few occasions I have not been able to pull together the information from a report myself.

The value is great! Low cost for very robust features and great customer support.

While this may not be Oasis's problem to solve, finding ways to speed up the intake process when looking for a client would be great. Perhaps a suggested "kit" that food banks can provide to pantries?

The overall functionality is good, ease to navigate and has good reporting. The screens are pretty self explanatory.

Not being an admin of the system, it would be nice if users could delete duplicate records from their own organization.

It is simple and easy to use. It is easy to generate reports, input client data, and see information about clients. Compared to others in the market the cost is very low.

It's hard sometimes to change something if you have been doing it a certain way for several years. Also the ability to import large amounts of data can be limiting.

I like that we are able to connect with other agencies using this software. If you know how to use it properly, it can be a great tool to have!

It is not the easiest to use. There are too many ways to have a duplicate case. Running various reports can be confusing. It is too easy to get lost in the information.

The ability to query reports customized to the needs of the Food Bank. We can filter to get the date ranges or specifics we need. We can detail the aggregate numbers we need. If we need to go deeper, we can export as a CSV file and manipulate through Excel.

A few little areas for improvement, but the Simon Solutions team is very open to feedback and makes improvements whenever we suggest something.

Oasis Insight is extremely helpful in managing all of our information about food pantry clients: their demographic information, how often they come to the food pantry, what programs they qualify for, how much food they receive each month, etc. The report generation is also beneficial for crunching the numbers on aggregate data.

We have had several problems with recording signatures. While this may be more of a problem with our web browser, it is still annoying.

It's easy to learn and mostly intuitive. It has all the functions we need for tracking relevant information and assistance. The reporting offers everything we need to generate monthly reports for our local food bank and for gathering statistics for grant writing.

I wish the reporting could be a little more customizable. There are some fields you cannot uncheck and sometimes just a list of names is desirable. Also, it would be nice to customize the screens to our organization, as there are many fields that are not relevant to us.

Oasis allows you to train your staff quickly on features and use. They keep client information safe and secure!

Customization is pretty limited and reports are sometime slow. Data can't be pulled all together; ex. case report and application report info do not talk to each other.

It is easy to use. Our volunteers are mostly seniors and they adopted it quickly.

We received the software as part of a package from our regional food bank, and they shouldered some of the cost. I know the functionality is there we just can't use it as much as other users.

It's very easy to enter and update in search mode.

I'm still getting the knack of monthly reports, but it seems a bit trial and error to get the correct data to show. Also, there is not a provision for accounting for people not in the data bank yet they are on the roster.

WE LOVE THE EASE OF CHECKING CLIENTS STATUS.

HOWEVER, WHEN WE NEED TO MOVE SOMEONE TO ANOTHER ACCOUNT, IT GIVES THAT PERSON ANOTHER CASE #. THIS CAUSES CONFUSION WHEN WE ARE LOOKING FOR A PARTICULAR CLIENT. WHAT WE DO IS US THE FIRST CASE # FOR ANOTHER CLIENT.

Queries and Reporting. This is a relational database, so most fields are can be selected. The database is used to gain important information on years of clients, active and inactive, who receive monthly assistance of food. Reports are often run to see how many are under 60 or how many receive federal assistance in several different areas. The data entry is easy, but the resulting information is what make this a very valuable database to our organization.

There is not much wrong with this software. Limited training was required, though online help is available. The Greater Boston Food Bank oversees all use.

I like that this program is cloud based and I can access it from work and from home. I also like its reporting capabilities. I can customize my reports as I have different reporting requirements for different agencies that I partner with.

The only thing I would change is that when I pull up my EFAP report, it doesn't show the apartment or unit number, only the main address.

Ease of use and versatility of the reports generator

sometimes runs slow, I'm assuming from the number of users online

Web-based. Bar code reader. Client intake processing and reporting with a variety of other reporting available.

*Not* mobile device friendly. Web interface doesn't scale well to varying screen sizes, and the interface is extremely difficult to use on any mobile device (e.g.: tablet, etc.). Overall the user interface even on a desktop or laptop is bloated and difficult to navigate. Overall the inefficient design of the user interface impairs our ability to easily manage our clients and interactions with client...

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We have been using this software for probably 8 years at our Food Pantry and rarely do we have a complaint. The updates that they make are certainly helpful.

The times that the software is slow is our main concern. They usually clear it up fairly quickly, but it is annoying at the time. Also, when you are entering a new client, the only part that is not user-firendly is that you can't "Add" that client until you have gone thru each tab. That has always been confusing to our trainees.

All of the various reports that can be generated with the data that has been input.

that there is not a feature to track scheduled appointment date and times when it comes to SNAP applications