Onware Features

Onware

Collaborative contract administration software

4.15/5 (40 reviews)

Competitor Feature Comparison

API
Alerts/Notifications
Audit Management
Bid Management
Budget Tracking/Job Costing
Built-In Database
Change Order Management
Collaboration Tools
Commercial
Compliance Management
Configurable Workflow
Contract/License Management
Contractor Management
Digital Signature
Document Management
Document Storage
Electronic Signature
Employee Database
Estimating
File Sharing
For AEC Industry
Incident Reporting
Inventory Management
Issue Management
Job Costing
Mobile Access
Offline Access
Performance Metrics
Pre-built Templates
Project Management
Project Tracking
Projections
Purchase Order Management
Quality Control
RFI & Submittals
Reporting/Analytics
Residential
Risk Management
Scheduling
Subcontractor Management
Summary Reports
Supplier Management
Task Management
Task Progress Tracking
Timesheet Management
Version Control
Work Order Management
Workflow Management
Learn moreCompare App
API
Alerts/Notifications
Audit Management
Bid Management
Budget Tracking/Job Costing
Built-In Database
Change Order Management
Collaboration Tools
Commercial
Compliance Management
Configurable Workflow
Contract/License Management
Contractor Management
Digital Signature
Document Management
Document Storage
Electronic Signature
Employee Database
Estimating
File Sharing
For AEC Industry
Incident Reporting
Inventory Management
Issue Management
Job Costing
Mobile Access
Offline Access
Performance Metrics
Pre-built Templates
Project Management
Project Tracking
Projections
Purchase Order Management
Quality Control
RFI & Submittals
Reporting/Analytics
Residential
Risk Management
Scheduling
Subcontractor Management
Summary Reports
Supplier Management
Task Management
Task Progress Tracking
Timesheet Management
Version Control
Work Order Management
Workflow Management
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API
Alerts/Notifications
Audit Management
Bid Management
Budget Tracking/Job Costing
Built-In Database
Change Order Management
Collaboration Tools
Commercial
Compliance Management
Configurable Workflow
Contract/License Management
Contractor Management
Digital Signature
Document Management
Document Storage
Electronic Signature
Employee Database
Estimating
File Sharing
For AEC Industry
Incident Reporting
Inventory Management
Issue Management
Job Costing
Mobile Access
Offline Access
Performance Metrics
Pre-built Templates
Project Management
Project Tracking
Projections
Purchase Order Management
Quality Control
RFI & Submittals
Reporting/Analytics
Residential
Risk Management
Scheduling
Subcontractor Management
Summary Reports
Supplier Management
Task Management
Task Progress Tracking
Timesheet Management
Version Control
Work Order Management
Workflow Management
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Onware Feature Reviews

25 reviewers had the following to say about Onware's features:

Dale W.

Verified Reviewer

Well Researched Collaboration Software

2016-08-02

There is a large construction project management component to this software as well that was developed with a subsidiary of Turner Construction.

Pros

Excellent Customer Support Excellent tracking and information management Access everything everywhere through the cloud Automatic email notifications that are nearly infinite in their configuration Third party tracking ends arguments over timing of submittals and RFI responses

Cons

There are some features in the bidding and negotiation portion that are not developed. They are working on this and it should be resolved in the then version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Onware

Do your research when selecting your software. Get the proper training for your and your staff to ensure maximum chance of success. Enjoy the happy clients that now have their projects managed well and are saving money as a result.

Source: GetApp
Helpful?   Yes   No
Read more
Luda K.

Useful product for engineering and construction companies.

2017-06-01

Time saving, reporting, clarity of documents flow.

Pros

Ability to build companies including all fixtures (electronic signatures, company logo etc.).

Cons

Only one thing I would love to have is its contract title indicated in the body of financial documents. We are awaiting Onware 9 to provide the ability to create own documents layout if required.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
George U.

Learning the use of the modules was an issue as it was not always as intuitive as expected

2017-06-19

As a large design, it provides a secure file/data storage system, that is auditable and accessible from anywhere.

Pros

Having the ability to produce reports out of each module is very helpful.

Cons

An interface with 'other' common management software would be a great asset.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Henry M.

Accurate and reliable information and processes.

2017-07-04

Consistent project digital filing, for project data. Cross project reporting on similar types of projects.

Pros

As an administrator access to view, other project user groups, to determine status of processes, on site and live. Easy report generation for financial and reason code reports.

Cons

Frequent updates. Password set up for new project and new users within a project can be a little labour intensive, if project have multiple turn over of personnel - longer term project -+30 month projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen C.

Overall experience is satisfactory

2017-06-14

Pros

Customer support is excellent.

Cons

They usually take hard copies to site, not an electronic copy that enables them to download the photos.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ken F.

Aids in managing documentation and tasks. Helps speed up the process of Change Management.

2017-10-24

Generally saves time when processing a Change once the CCN/PCO/NOC has been issued and reduces errors in copying of information between documents. Central archive and auditing is quite handy.

Pros

Document control with task assignments.

Cons

Not all contractors, Owners, or consultants embrace the use of Onware which in turn creates more work administratively. Seemingly simple but at times challenging set up of email subscriptions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Miranda R.

Overall, great software for all documentation.

2017-06-14

Pros

Great for time tracking of all items, and audit feature to determine what happened to missing pieces.

Cons

They should not see documents that are only initiated or RFI responses that have not been returned to them, as this causes a lot of confusion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter S.

We have been users of this software for the past 5 years, its ease of use is it's key selling point

2017-06-21

This tracking process is now updated in real time as a function of the database software.

Pros

We utilize and access this software during Construction Progress Meetings from applicable sites.

Cons

I find it inconvienient to not be able to see/print all the linked documents, without having to drill down into the various documents and print hard copies or create a compiled PDF.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Margaret K.

Onware Review

2021-06-08

There is significant time dedicated to teaching how the software works, how to organize documents and provide support when needed.

Pros

Onware is easy to use and helpful in document management.

Cons

I would want option of assigning RFI's and Submittal to disciplines and/or to people. When creating revisions to Changes or SI's I would want to be able to create a copy of original Change or SI including text and attachments. This would reduce the copy and paste required to duplicate text.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onware


Thank you for the glowing review, Margaret, and appreciate your feedback on areas of improvement!

With respect to your copy comment, this is possible! Feel free to review this functionality in our Users Guide, or call our Help Desk to inquire further.

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Rod C.

DIALOG ONWARE

2019-01-04

Overall satisfied, been using it for the last five years.

Pros

the fact that its a database for all current and previous projects.

Cons

The fact that some clients/users have a really hard time getting used to it. Reporting could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth O.

At times I get frustrated due to "bugs" but overall I like using Onware.

2017-07-06

Pros

I like the efficiency of Onware and how easily you can link documents from beginning to final change order.

Cons

Also I don't like that a Change Order which encompasses several PCNs, the documents are not grouped together with the corresponding PCN and I have to spend time sorting all the documents out.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Amy Z.

a platform for communication

2017-07-04

Correct construction documentation.

Pros

It's makes the construction documentation traceable, and keeps the communication continuous relate to specific subject.

Cons

It's difficult to search information, like a project list for someone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil R.

The software is intuitive and everything is easily to search for things.

2017-06-01

Pros

It is a very effective database for project communications and document controller.

Cons

The software is setup to restrict access and modifications to items that have already been issued which while great for auditing document trails, it causes grief trying to fix/revise a document that has been issued with a error or missing attachment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Peter C.

First time user review

2021-06-07

Pros

The software was easy to learn and customizable to project specifics

Cons

The submittals module did not seem to be as fluid and intuitive as other modules being used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onware


We are delighted to hear you found our software easy to use and the flexibility of customizations met your needs. We look forward to working with you on your next project!

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Katelyn L.

Onware Review - no more searching!

2018-12-19

And it's wonderful knowing where each documents sits & whose hands it is sitting in.

Pros

The software provides a clear work flow, with excellent document control aspects (date stamps, etc.).

Cons

The software was re-formatted to suit what our team needed, but with that came a lot of unexpected bugs/work-arounds until the next scheduled software version release, which could take a few months.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad C.

I wouldn't conduct contract admin any other way. Onware makes the process easier in so many ways.

2017-06-15

Pros

All parties have access to the same information.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sharon J.

Being new to the industry, I have found Onware to be very easy to use.

2017-06-02

Pros

The Alerts informing me my action is required without have to check all the documents.

Cons

I find it frustrating at times to not be able to see/print all the linked documents, without having to drill down into the various documents.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Matthew H.

I've been using this software daily for the last couple years.

2017-06-12

It's thorough and keeps a good record; however; Contractors and Owners struggle to use it easliy

Pros

You improved the ability to link all documents types.

Cons

You also need to add a search feature which searches: SI, PCN, RFI, CO for keywords at once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert J.

My Construction Administrator uses mostly, I have a support role only as PM.

2017-06-14

Pros

Better user interface - New version easier to see various menus.

Cons

So responsibility for work rests with an agreement between two parties. Sometimes we get the lion's share of the work, simply because the contractor doesn't want to use our system. 2.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Alexis M.

Onware Review

2020-04-16

A bit tricky to get the hang of at first, but is important to keeping a project organized and on track.

Pros

organization of project documents, timelines for tasks clear, outstanding items clear

Cons

difficult to navigate, can’t customize very well, “package” feature for only some types of documents, Progress Claim input process (contractor likes to input by each months progress vs updated project complete amount – this could be an auto updating number/check), multiple progress claims per month (if a client wants to bill main contract and change orders as separate PC numbers), terminology sometimes confusing (next step not always clear, Example for a Change – button could be “next step” and a pdf view of what the document currently looks like, and then asks for the next step such as do you want to do a consultant rec, issue for pricing, issue for change order).

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onware


Thank you Alexis for sharing your review. Your feedback will help our team's decision for future development.

As an example, we received positive feedback on "package" and "email package" features and decided to implement these across all documents in our most recent version.

We will contact you directly to discuss in detail how we can help you better.

Read more
Dale W.

Looking Forward to an Even Better Experience

2017-01-19

I have been using Onware since version 7 and it has made my life as a contract administrator very manageable. As the team lead for the CA Team at KENNEDY I wouldn't want to try to handle all of our projects any other way. I'm looking forward to all the new features in version 9.

Pros

-Control of documentation for projects -Configurability -Collaborative nature of software

Cons

Some of the features and interfaces were not intuitive but that appears to have been resolved in version 9.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
NIkki C.

Good, but could be better

2017-06-19

Pros

It is fairly easy to use.

Cons

I hate the fact that the members on any project do not have even access to see who is on the project.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tannis H.

Good training available if needed. Updates are rolled out with a small training session.

2017-06-19

Pros

All project related information is in one place and allows all users access at the same time.

Cons

Sometimes errors are generated and there is no explanation, or proposed fix. When doing a review/comment you can't even escape the screen until the program decides it needs to exit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John B.

Onware has streamlined the process for the whole construction administration team.

2017-06-06

The software enables me to keep track of documents and status.

Pros

I like how Onware links documents together, tracks documents status, and keeps things from falling through the cracks.

Cons

I am not satisfied with the document viewer, and markup window.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rosemary P.

A software program that many Engineers and Architects dislike

2018-09-07

There are many more features within this program that my colleagues, consultants (Engineers of many disciplines) do not like that there is no room to express it's pitfall. This program was created by those I believe working at the University of Alberta, who in my opinion do not have the full depth of the contract administration process. The program they have created is a small window of what they understand in the construction and architectural industry.

Pros

That it is a cloud-based program that you can log in to online.

Cons

The linked documents is an annoying features in that if you pdf a document such as a quote or change order, it shows up on the document as "attachments" which are not attached to the pdf document.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more