Onware Features

Onware

Collaborative contract administration software

4.08/5 (36 reviews)

Onware Feature Summary

  • Alerts and notifications
  • Person directory
  • Company directory
  • Electronic signatures
  • Document distribution
  • Document storage
  • Task tracking
  • Quality control
  • Change orders
  • Project administration
  • Meeting tracking
  • Program clarification request
  • Equipment lists
  • Request for alternatives
  • Letters of acceptance
  • Site visit recording
  • Submittals
  • Site communications
  • Supplemental instructions
  • Request for information (RFI)
  • Transmittals
  • Change requests
  • Proposed change notices

Industry Specific Feature Comparison

Most popular features of all Industry Specific apps

API (142 other apps)
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Activity Tracking (88 other apps)
Automatic Notifications (109 other apps)
Billing & Invoicing (114 other apps)
Calendar Management (96 other apps)
Client Portal (77 other apps)
Customer Database (76 other apps)
Customizable Reporting (97 other apps)
Data Import/Export (92 other apps)
Document Management (77 other apps)
Electronic Payments (91 other apps)
Inventory Management (112 other apps)
Inventory Tracking (85 other apps)
Invoice Management (117 other apps)
Reminders (89 other apps)
Reporting & Statistics (160 other apps)
Search Functionality (87 other apps)
Third Party Integration (103 other apps)

Competitor Feature Comparison

Onware Feature Reviews

25 reviewers had the following to say about Onware's features:

Dale Wilson

Verified Reviewer

Well Researched Collaboration Software

2016-08-02

There is a large construction project management component to this software as well that was developed with a subsidiary of Turner Construction.

Pros

Excellent Customer Support Excellent tracking and information management Access everything everywhere through the cloud Automatic email notifications that are nearly infinite in their configuration Third party tracking ends arguments over timing of submittals and RFI responses

Cons

There are some features in the bidding and negotiation portion that are not developed. They are working on this and it should be resolved in the then version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Onware

Do your research when selecting your software. Get the proper training for your and your staff to ensure maximum chance of success. Enjoy the happy clients that now have their projects managed well and are saving money as a result.

Source: GetApp
Helpful?   Yes   No
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George Unger

Learning the use of the modules was an issue as it was not always as intuitive as expected

2017-06-19

As a large design, it provides a secure file/data storage system, that is auditable and accessible from anywhere.

Pros

Having the ability to produce reports out of each module is very helpful.

Cons

An interface with 'other' common management software would be a great asset.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Luda Katanova

Useful product for engineering and construction companies.

2017-06-01

Time saving, reporting, clarity of documents flow.

Pros

Ability to build companies including all fixtures (electronic signatures, company logo etc.).

Cons

Only one thing I would love to have is its contract title indicated in the body of financial documents. We are awaiting Onware 9 to provide the ability to create own documents layout if required.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Stephen Chen

Overall experience is satisfactory

2017-06-14

Pros

Customer support is excellent.

Cons

They usually take hard copies to site, not an electronic copy that enables them to download the photos.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rod Conde

DIALOG ONWARE

2019-01-04

Overall satisfied, been using it for the last five years.

Pros

the fact that its a database for all current and previous projects.

Cons

The fact that some clients/users have a really hard time getting used to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Miranda Robinson

Overall, great software for all documentation.

2017-06-14

Pros

Great for time tracking of all items, and audit feature to determine what happened to missing pieces.

Cons

Contractors have too much access to documents that have not been issued to them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Henry Maisonneuve

Accurate and reliable information and processes.

2017-07-04

Consistent project digital filing, for project data. Cross project reporting on similar types of projects.

Pros

As an administrator access to view, other project user groups, to determine status of processes, on site and live. Easy report generation for financial and reason code reports.

Cons

Frequent updates. Password set up for new project and new users within a project can be a little labour intensive, if project have multiple turn over of personnel - longer term project -+30 month projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Amy Zhang

a platform for communication

2017-07-04

Correct construction documentation.

Pros

It's makes the construction documentation traceable, and keeps the communication continuous relate to specific subject.

Cons

It's difficult to search information, like a project list for someone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Semchuk

We have been users of this software for the past 5 years, its ease of use is it's key selling point

2017-06-21

This tracking process is now updated in real time as a function of the database software.

Pros

We utilize and access this software during Construction Progress Meetings from applicable sites. Having the software accessible with real time updates and universal web access through site infrastructure is invaluable.

Cons

I find it inconvienient to not be able to see/print all the linked documents, without having to drill down into the various documents and print hard copies or create a compiled PDF.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Jim

My Construction Administrator uses mostly, I have a support role only as PM.

2017-06-14

Pros

Better user interface - New version easier to see various menus.

Cons

So responsibility for work rests with an agreement between two parties. Sometimes we get the lion's share of the work, simply because the contractor doesn't want to use our system. 2.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Ken Forner

Aids in managing documentation and tasks. Helps speed up the process of Change Management.

2017-10-24

Generally saves time when processing a Change once the CCN/PCO/NOC has been issued and reduces errors in copying of information between documents. Central archive and auditing is quite handy.

Pros

Central location for all contact information including auditing and reporting

Cons

Not all contractors, Owners, or consultants embrace the use of Onware which in turn creates more work administratively. Seemingly simple but at times challenging set up of email subscriptions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Orallo

At times I get frustrated due to "bugs" but overall I like using Onware.

2017-07-06

Pros

I like the efficiency of Onware and how easily you can link documents from beginning to final change order.

Cons

Also I don't like that a Change Order which encompasses several PCNs, the documents are not grouped together with the corresponding PCN and I have to spend time sorting all the documents out.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
alana lynch

Onware has made contract administration in our office so much easier

2017-06-14

Pros

The tracking of all issued site documents and the ability to see who has reviewed it, etc.

Cons

The only fix I've found was to create a new account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
John Barnes

Onware has streamlined the process for the whole construction administration team.

2017-06-06

The software enables me to keep track of documents and status.

Pros

I like how Onware links documents together, tracks documents status, and keeps things from falling through the cracks.

Cons

I am not satisfied with the document viewer, and markup window.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Sharon Junkin

Being new to the industry, I have found Onware to be very easy to use.

2017-06-02

Pros

The Alerts informing me my action is required without have to check all the documents. The ability to track the status is of the various documents pretty much at a glance.

Cons

I find it frustrating at times to not be able to see/print all the linked documents, without having to drill down into the various documents.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Christine Driscoll

Overall my experience is good.

2017-06-16

Pros

Documents stored in one location and tracking of each document is barred none the best reason for Onware.

Cons

I dislike the viewer screen and not having the capability to copy text from a previously issued document. New users have a difficult time setting up their account and I'm not familiar with the steps they require to go through therefore I cannot assist them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Matthew Horch

I've been using this software daily for the last couple years.

2017-06-12

It's thorough and keeps a good record; however; Contractors and Owners struggle to use it easliy

Pros

You improved the ability to link all documents types.

Cons

You also need to add a search feature which searches: SI, PCN, RFI, CO for keywords at once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil Reynolds

The software is intuitive and everything is easily to search for things.

2017-06-01

Pros

It is a very effective database for project communications and document controller.

Cons

The software is setup to restrict access and modifications to items that have already been issued which while great for auditing document trails, it causes grief trying to fix/revise a document that has been issued with a error or missing attachment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Katelyn Lee

Onware Review - no more searching!

2018-12-19

And it's wonderful knowing where each documents sits & whose hands it is sitting in.

Pros

The software provides a clear work flow, with excellent document control aspects (date stamps, etc.). Interface is fairly user friendly and the linking of documents is fantastic- no more hunting for all the pieces!

Cons

The software was re-formatted to suit what our team needed, but with that came a lot of unexpected bugs/work-arounds until the next scheduled software version release, which could take a few months. There are situations when technical support is needed, however there is a time difference between where support is located and where we the users are located.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad Carter

I wouldn't conduct contract admin any other way. Onware makes the process easier in so many ways.

2017-06-15

Pros

All parties have access to the same information.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rosemary Phan

A software program that many Engineers and Architects dislike

2018-09-07

There are many more features within this program that my colleagues, consultants (Engineers of many disciplines) do not like that there is no room to express it's pitfall. This program was created by those I believe working at the University of Alberta, who in my opinion do not have the full depth of the contract administration process. The program they have created is a small window of what they understand in the construction and architectural industry.

Pros

That it is a cloud-based program that you can log in to online.

Cons

But before that, the notification does not indicate if the RFI has been sent to the consultant for review or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Verness Jespersen

At first it seemed very difficult to use; however, the more I used it, the easier it was to use.

2017-06-02

Pros

It is also helpful to have the information available without having to recall `backups, restore or search using old `methods.

Cons

Rollouts always present unique problems...better user communication would be helpful at the `grass roots level. I understand that this is more a company issue perhaps than a more high-level issue. The last big roll out, I believe went so much better. I am slowly transitioning out, so I was not as involved with Onware this time around...but when I got my new log on credentials, etc...it was pretty seamless.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Dieter Schreiweis

My experience with the product has been very successful and satisfying for the work I do.

2017-06-14

Pros

The ease in which I can flip from one document to another is very convenient and quick, also like the page layout.

Cons

Having to refresh the document I'm working in after I save it, before I can continue to work in that document.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Dale Wilson

Looking Forward to an Even Better Experience

2017-01-19

I have been using Onware since version 7 and it has made my life as a contract administrator very manageable. As the team lead for the CA Team at KENNEDY I wouldn't want to try to handle all of our projects any other way. I'm looking forward to all the new features in version 9.

Pros

-Control of documentation for projects -Configurability -Collaborative nature of software

Cons

Some of the features and interfaces were not intuitive but that appears to have been resolved in version 9.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Micheal Wyers

Takes some getting use to. Learning all the tricks & tips. But when you do, I find it very useful.

2017-06-03

Contract Admin organization

Pros

Process your document, shop drawing, Site Instruction, etc. and issue.

Cons

Pull down menus and text boxes. When scrolling down in either of them, when you get to the bottom, if you go 1 click more than the last item, the pull down will close and the entire page scrolls. It needs to be set up so when in a pull down menu or text box, the it and the overall page are locked. Until you pick your choice or click outside either area, the page will not scroll away from you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more