PackageX Mailroom Features

PackageX Mailroom

The best mailroom management software for businesses.

4.3/5 (27 reviews)

Competitor Feature Comparison

API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail
Badge Management
Barcode / Ticket Scanning
Barcode Recognition
Chat/Messaging
Client Portal
Communication Management
Compliance Management
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Extraction
Data Import/Export
Delivery Tracking
Digital Signature
Document Management
Duplicate Management
Electronic Signature
Email Alerts
Historical Reporting
ID Scanning
Intelligent Mail Support
Job Management
Knowledge Base Management
Label Printing
Labeling
Live Chat
Location Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Multi-Language
Multi-Location
Package Tracking
Personalization
Pre-Registration
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Search/Filter
Self Check-in/Check-out
Self Service Portal
Shipping Labels
Shipping Management
Signature Capture
Status Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
User Profiles
Visitor Management
Visitor Registration
Visitor Tracking
Watch List
Visit WebsiteCompare App
API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail
Badge Management
Barcode / Ticket Scanning
Barcode Recognition
Chat/Messaging
Client Portal
Communication Management
Compliance Management
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Extraction
Data Import/Export
Delivery Tracking
Digital Signature
Document Management
Duplicate Management
Electronic Signature
Email Alerts
Historical Reporting
ID Scanning
Intelligent Mail Support
Job Management
Knowledge Base Management
Label Printing
Labeling
Live Chat
Location Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Multi-Language
Multi-Location
Package Tracking
Personalization
Pre-Registration
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Search/Filter
Self Check-in/Check-out
Self Service Portal
Shipping Labels
Shipping Management
Signature Capture
Status Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
User Profiles
Visitor Management
Visitor Registration
Visitor Tracking
Watch List
Visit WebsiteCompare App
API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail
Badge Management
Barcode / Ticket Scanning
Barcode Recognition
Chat/Messaging
Client Portal
Communication Management
Compliance Management
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Extraction
Data Import/Export
Delivery Tracking
Digital Signature
Document Management
Duplicate Management
Electronic Signature
Email Alerts
Historical Reporting
ID Scanning
Intelligent Mail Support
Job Management
Knowledge Base Management
Label Printing
Labeling
Live Chat
Location Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Multi-Language
Multi-Location
Package Tracking
Personalization
Pre-Registration
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Search/Filter
Self Check-in/Check-out
Self Service Portal
Shipping Labels
Shipping Management
Signature Capture
Status Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
User Profiles
Visitor Management
Visitor Registration
Visitor Tracking
Watch List
Visit WebsiteCompare App

Mobile apps

iOS App


14 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


29 reviews

PackageX Mailroom Feature Reviews

23 reviewers had the following to say about PackageX Mailroom's features:

Akash M.

PackageX

2020-01-10

Pros

Very easy to use. Interface and colour scheme used are nice to see.

Cons

Report Generation via app is missing which would help in evaluating package daily/weekly/monthly movement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Akash, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. The report generation feature from the app is currently not available. However, the feature to extract packages' data from the dashboard is currently in dev and will be deployed soon.

Feel free to mail us at support@packagex.app with the date range and our team will send you the required packages report

Read more
Anisha T.

Useful yet manual

2020-01-08

Pros

tracking the inventory, app user interface

Cons

1. could we customise the reminder process in case a package is not collected? 2. could the team get a reminder email of all packages that are not marked as picked up? this way, they could clear it out in one go. somewhat like the way slack reminds you about channels on which you're not active.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Anisha, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. For your concern regarding the customization of the reminder process, you can do that from the settings section of the dashboard for your building.

Feel free to mail us at support@packagex.app with the date range and our team will send you the required packages report.

Read more
Puneet M.

Its convinient

2020-01-09

Pros

The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable.

Cons

Sometimes if automatically signs out and its a little difficult to sign back in.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Puneet, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
Sami L.

PackageX

2020-01-09

Pros

Makes our jobs easier for getting notifications about packages to members.

Cons

as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.

We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.

Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.

Read more
Stu S.

PackageX Review - University Mail Center

2019-11-20

With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items.

Pros

No longer needing to key in a student's name when a package is delivered for him or her

Cons

I also must cut the weekly database update into four 1,000 count records before updating the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
Alex L.

Amazing Software

2019-11-14

We love using it and it allows us to notify members quickly for their packages

Pros

Super easy to use and speeds up our mailroom process

Cons

Sometimes notifications have been sent to the wrong person accidentally

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
Jenny N.

PACKAGEX REVIEW

2020-01-22

Good product for managing our package service.

Pros

- Sends email notification - Includes picture of package - Secure sign in/out packages - Easy to use

Cons

- Slow - Ask: Improve PackageX for desktop to include capability to sign in/out packages for members

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Jenny, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

Read more
Jacqueline K.

Easy to use package app

2020-01-08

Pros

I love how it easily notifies members and signs them out

Cons

I wish there was an easier way to upload large quantities of members or a way for it to connect to our database with all of our members emails so we don't have to input manually

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Jacqueline, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
Alexander L.

PackageX review

2020-01-22

great!

Pros

This software has increased the functionality of our day-to-day drastically and thinks of every parameter necessary to facilitate packages

Cons

The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Alexander, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
Cesar B.

Great app and even better customer support

2020-01-08

Love how you approach your UX design and how much you take our opinions and feedback into account.

Pros

Also, they incorporate feedback constantly and improve the product to make our jobs easier.

Cons

Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Read more
Anonymous
(Real Estate company, 5001-10000 employees)

Great helper and issues preventer

2019-12-11

Pros

Track every package received and delivered

Cons

There is not an already received button.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi User, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
Michael L.

An Operational DREAM!

2019-11-22

Pros

The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been.

Cons

Honestly, from my perspective, there isn't much to dislike. It completely transformed our mailroom operations for the better!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Michael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Read more
Ruzbeh M.

Review

2020-01-13

Pros

1) Usability & features. helps to track members and company accurately

Cons

Multiple packages get logged. Companies do not get tagged without individual names

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Ruzbeh, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Regarding your concern of companies not getting tagged, the PackageX app allows you to assign a member as a "business designated pickup", so all the business deliveries can be routed to that particular member.

If you have more queries or concerns, feel free to reach out to support@packagex.app and we will get back to you as soon as possible.

Read more
Devon M.

PackageX

2020-01-22

Pros

The way it is organized and simple to use.

Cons

This makes it very difficult to track back and see when and what time a package was signed out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Devon, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it

Read more
Rodrigo D.

Very good customer xp

2020-05-04

1.000

Pros

It feels great to know that, as a customer, I am being heard by you all.

Cons

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

Read more
Jordana B.

PackageX Review

2019-11-18

Companies are able to see the package they ordered.

Pros

PackageX is reliable, trustworthy, and easy.

Cons

No cons! It has been super beneficial for our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Jordana, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Read more
Pam I.

Great user experience

2020-01-23

Pros

It's really intuitive and easy to follow

Cons

Nothing, i like everything about it. I use it every day for work and it has helped me a lot

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Pam, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it

Read more
Catharine W.

wework review

2020-01-31

Packagex was easy to learn to use and use everyday, I think things to improve the app would be less loading time when picking the recipient when they are picking the package up and a way to add nicknames under a persons name so it would automatically match a package addressed to nicknames to the same person

Pros

Easy to learn and use, pretty straight-forward

Cons

Loading time when scrolling through names

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Catharine, thank you for submitting your review! We are glad that you have found our product easy to learn and use.
For your suggestion regarding the nicknames, the app allows you to add alternate names to a member so any package addressed to that alternate name would be notified to the member.
Also, do reach out to us at support@packagex.app for any concern. We can also take you through a training session to help understand the flows of the app better.

Read more
Alex A.

PackageX Review

2020-01-22

Incredible

Pros

Easy to use and updates when new members are added easily

Cons

Runs slow sometimes but overall a good platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
Shannon C.

A lot of problems lately

2020-01-08

It's been nice except for lately.

Pros

Its easy to check in mail and packages for our company

Cons

My app has not worked in about 3 weeks and no one has been able to solve what is going on for me. I have delted the app and redownloaded it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Shannon, we sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. We would like to take this opportunity to learn more about your specific situation. Kindly let us know the issue you are facing by emailing us at support@packagex.app and our support team will get back to you as soon as possible.

Read more
carla d.

missing a website

2020-01-08

Pros

it is very easy to use, very important on our day to day

Cons

no website to check packed delivered, received, etc slow not always recognizes names in labels

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Carla, we sincerely apologize for the inconvenience you experienced with the PackageX App. We would like you to know that we have the PackageX Web Dashboard for all administrative tasks where you can check scanned, notified and picked packages using advanced package search options.
The link to our web dashboard is https://we.packagex.app/ that can be accessed using the app credentials. Once again, please do not hesitate to contact our dedicated Customer Support team at support@packagex.app.

Read more
Ismael M.

Makes mail easy.

2020-01-08

Pros

It makes mail easy. We have a big company and it helps us sort things better.

Cons

Nothing really, everything works dandy with me.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Ismael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Read more
Gal T.

PackageX review

2019-11-19

i like it. its efficient and rarely has problems

Pros

this is an easy to use product .

Cons

the system sometimes sends duplicate emails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from PackageX


Hi Gal, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Read more