PawLoyalty Features List

PawLoyalty Reviews

PawLoyalty

Web-based client & pet management solution for kennel owners

4.52/5 (44 reviews)
554

PawLoyalty Feature Summary

  • Create, track and serve appointments with online bookings
  • Web calendar widgets make appointment scheduling intuitive
  • Maintain detailed pet records including medical history
  • Email confirmations, reminders, e-cards and receipts
  • Send monthly HTML or text-based newsletters to clients
  • Add pet photos to profile records for easy identification
  • Record full customer service and payment histories
  • Integrate booking services into existing practice websites
  • Integrates with Facebook and Twitter for social marketing
  • Log employee hours and assign to scheduled appointments
  • Transfer existing records from previous software systems
  • Manage a retail inventory, checking product sales levels
  • Digital Charting (food, meds, incidents, eliminations, lbs)
  • Online Reservation Requests
  • Digital Whiteboard
  • Google Style Grooming Calendar
  • Automated Email Marketing
  • Call & Task Tracking
  • Lead Conversion Tracking
  • Employee Timeclock
  • Commission Calculators
  • Digital Report Cards
  • Marketing via SMS/Text

Other Industries Feature Comparison

Most popular features of all Other Industries apps

API (90 other apps)
Accounting Integration (43 other apps)
Activity Dashboard (65 other apps)
Activity Tracking (45 other apps)
Automatic Notifications (67 other apps)
Automatic Reminders (59 other apps)
Billing & Invoicing (53 other apps)
Calendar Management (65 other apps)
Client Portal (46 other apps)
Customizable Reporting (51 other apps)
Data Import/Export (43 other apps)
Document Storage (43 other apps)
Drag & Drop Interface (47 other apps)
Electronic Payments (49 other apps)
Inventory Management (55 other apps)
Inventory Tracking (43 other apps)
Invoice Management (70 other apps)
Quote Management (45 other apps)
Reporting & Statistics (65 other apps)
Third Party Integration (55 other apps)

Competitor Feature Comparison

PawLoyalty Feature Reviews

25 reviewers had the following to say about PawLoyalty's features:

Anthony Pursell

Innovative and User Friendly Software

2017-11-15

Pros

We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration.

Cons

Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Hail

Good Software = Happy Employees

2015-01-13

They have great reports that help keep us organized and making sure our staff doesn't drop any balls; everything from activity reports to financial forecasting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PawLoyalty


Thanks Steve, we also just added a Pet Resort Business Metrics Report. Keep the suggestions coming.

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Hope McCollugh

Simple to Use and Tons of Great Features

2015-01-18

We love the plethora of reports that help us with delivering activities and the financial reports are a huge improvement.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Omar Zahzouhi

So Much More than Software!

2017-05-18

Saves me time. Helps me grow our business (add new customers, sell more to existing customers). Keeps us organized. Gives me visibility into how well my business is doing. Keeps existing customers engaged.

Pros

- The e-chart for tracking deliver/consumption of feedings, meds & activities is so cool.

Cons

I wish that the branded mobile app was included in the monthly cost vs an additional charge, but we can still just use online booking for free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrienne Preuss

Looks great but nothing panned out as sold

2017-11-07

Learned what I really needed!

Pros

The design and set up is okay, but every feature has a litany of issues that I dealt with while using PL as my software system.

Cons

I was charged extra fees without notification. Waited days to get answers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Abby Emrich

Online Kennel Software

2013-12-11

Provided custom training 9. Imported my customer records Cons: 1.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amber June

Pawloyalty is a great system and a huge step above from the Windows 95esque software we used before.

2017-11-15

I didn't ask Pawloyalty for help but tried to figure it out by myself, so it was totally my fault. The feature is actually really cool, I just learned how to use it the hard way.

Pros

I used to spend hours trying to get this data from my old system, but Pawloyalty has all these reports out of the box so it saved me a ton of time and I can see easily where my business and customers stand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Janice Smith

Best Online Mac Friendly Kennel Software

2013-12-11

The time they spent to do a custom set-up with me, import my customer records and train my staff was well spent, plus they even recorded it so I can use the training for future employees.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bryl Villanueva

PawLoyalty has made our lives easier.

2017-05-30

I don't take advantage of every feature but I continue to find ways to improve my business with new and continuously improving features.

Pros

Really allows my business to run smooth. Great design and superb flexibility let me tailor the software to match my existing business practices.

Cons

There should be an easier way to undo an incorrect transaction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy Atherton

Simple to Use. Great Support. Pet Parents Love the Report Cards

2016-09-08

I love that they are always adding new reports and other features that help us grow.

Pros

I love that clients can book an appointment thru our website or facebook page.

Cons

See a demo and talk to their team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashly Perez de Tejada

Could be very excellent...

2014-09-15

When we provided them our client data to have imported into the system, it was done quickly and correctly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Carole Garneau

This is a great software - super easy to use for our small business.

2017-09-25

Pros

I can add our doggies in quickly and check our calendar efficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kim Jackson

Sophisticated Software

2014-05-13

It's everything we need today and we love that they will allow us to customize it for our business by adding reports and other operational processes to save our staff time and errors.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hannah Galstad

Great for small animal business

2015-12-11

The only downfall is the program is not able to keep track of dogs coming at least once a week.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PawLoyalty


Thanks for the great review Hannah. If you want to give me more details about how you need to track the consistency of pets meeting their weekly commitment, I can show you the best way or we can build something to make that easier for you. Great Customers + Great Feedback = Great Software.

Thanks for being part of the PawLoyalty Pack.

Read more
Brittany Wilson

Great Customer Service

2014-09-25

I can say that, I love how everything is drag and drop!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Norah Wrights

Pet Resort Software that works

2014-05-05

The monthly feature updates 2.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Pezentine

Easy to Use Software

2014-04-29

Favorite feature is online booking.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stacy Wright

great for our start up

2017-04-19

The staff were excellent in helping us get set up, the drop down boxes were confusing but we had more of a problem because it was not smart phone friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Betty Grimes

Employee's Love it

2014-09-18

We had about 2600 client records and all our data was imported 4 days later.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Donna Proffitt

Pawloyality is 5 star all the way. The best boarding, training, grooming software !

2015-12-18

We have reports whenever we need them to look at the overall performance of our business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amber Andrews

Customer Service & Ease of Use ABOVE & BEYOND

2016-02-07

We are so close to our launch date, and can't wait to have an easy process for keeping track of our dogs & their needs, but also to have a product that is nice to look at!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Heather Bever

Easy to use, great support

2017-06-26

Pros

Ability to add a lot of detail to accounts is helpful too.

Cons

Some daily tasks aren't always working properly. Would like to be able to use it on other browsers as east as firefox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Morrison

FAST, Easy to Use & Great Customer Support

2016-01-20

Then they took our current database back-up and imported it into our PawLoyalty account.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Roncy Roehm

Do not buy in to this software

2016-01-13

4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Benjamin Bennink

PawLoyalty Rocks!

2016-02-10

They have walked me through the entire process by answering my questions and setting up my account with services/prices/packages/discounts/facility layout/etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more