FieldRoutes vs Properly

GorillaDesk

PestPac

Briostack

ArboStar

CMMShere

omniBookings

Unreliable 

Thank you for bringing this to our attention, Jim, this is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Customer Success Team. If you're not able to each our Support team by phone, you can also reach out by email at support@fieldroutes.com.

If they can work out the bugs and actually respond to customers then it would be well worth it. As it is, you will spend time not even being able to use some of the features, wondering when you will be able to use them properly again, with no timeline.

Customer Support is Awful

I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard.

A very robust CRM for the pest control industry

Thank you for your review, Jim. We're glad to see that the reporting features have been so impactful to your business. We look forward to continuing to work with you in the future. As in the past, please feel free to reach out to our Support team with anything you need. 

The set was easy. The training that we were given was ok. The trainer only gave us training on the office desktop software. She was not trained to give us real world training on the mobile app. We were given no training WDO reports. No training on reporting to state and counties. 

The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless. Not being able to get a response from the support team creates a "you are on your own situation." 

Currently this is creating a situation that if not just us, but anyone is not able to properly report to the governing agencies who is going to held accountable? The state and county offices are not going to go after Fieldroutes. We are the ones at risk.



NO SUPPORT!!

Dear Gabriel,

Thank you for speaking with me earlier. I’m sorry to hear about the challenges you’ve faced with support and training. I want to assure you that we’re taking your feedback seriously and are working to resolve the issues you encountered.

We understand how critical timely support and comprehensive training are to effectively use our system. We’re currently addressing the lack of response you experienced and will ensure that you receive the support you need moving forward. Additionally, we’re reviewing our training materials to better cover real-world applications, including mobile app usage and reporting requirements.

Thank you for your patience and for bringing these concerns to our attention. We’ll be following up shortly to ensure everything is resolved to your satisfaction. If you have any more questions or need immediate assistance, please feel free to reach out directly.

Best regards,

Compare FieldRoutes and Properly based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

Briostack is a web-based pest control software designed to automate the management of marketing, billing, scheduling, customer relationships, routing, and more

Finally, a field service software solution that makes life easier and delivers all the features you need without all the hassle. Acquire more customers, simplify your process, get paid on time, and track your results with FieldRoutes automation tools. Leave your competition in the dust and achieve

Activity Dashboard

Alerts/Notifications

Automated Scheduling

Billing & Invoicing

Calendar Management

Client Portal

Contract/License Management

Customer Database

Customer History

Customer Portal

Customizable Templates

Data Import/Export

Dispatch Management

Drag & Drop

Electronic Payments

Electronic Signature

Email Management

Estimating

Fleet Management

For Lawn Care

For Pest Control Companies

Invoice Management

Job Scheduling

Mobile Access

Mobile Signature Capture

Pest Activity Tracking

Pesticide Usage Tracking

Property Layouts

Quotes/Estimates

Real-Time Data

Real-Time Reporting

Reminders

Reporting & Statistics

Route Optimization

Routing

Scheduling

SMS Messaging

Technician Management

Third-Party Integrations

Timesheet Management

Work Order Management

FieldRoutes

Android

Web-based

iPad

iPhone

Independent Sales Consultant/ Recruiter

Reporting numbers through pestroutes is horrific. Managing profiles for different areas messed up our numbers for the year, and now Pestroutes is calling us out on “fudging our numbers.

Manager

It’s very good and positive. It’s simple, communications with our customers and techs simultaneously.

Owner/Office Manager

The best word I have for PestRoutes effect on our business is "streamlined. We are more efficient at the daily tasks which frees up time for the important work of networking to build our business.

Business Manager

FieldRoutes is easy to use, has great functionality, and is easy to integrate other programs with.

Branch Manager

It is easy to train & continues to receive updates that benefit our company - employees & customers. It is clean & modern - enough information on each page without making it appear cluttered.

Service MGR

Very user friendly to people who don't have good skills on a computer.

General manager

The switch was relatively quick and the customer support was awesome.

Co-Founder and CEO

They really have done just about everything -- you can trust the software and take care of just about everything through their ecosystem.

Customer service is awful. They charge alot for a single backup of your data.

Digital Marketing

I like that I can easily jump back and forth from branch to branch. This helps with scheduling.

Their customer support is the best I have experienced.

Director of Operations

This software is very easy to use and does what is needed for most pest control companies at a great price point. It also works very well for door to door sales in the pest control industry.

Manager / owner

Then I have to go back to techroutes to finish the service. I am very frustrated with this new app.

It is a user friendly tool for employees of all grades. The mapping was very clear including such things as the zoom.

Best software company to support your Pest Control Operations.

Owner

After you do the onboarding process then good luck with ever getting help again. They could care less once they have your money.

Customer base integration was flawless. Everyone learned the basics in a short time.

Team Lead

The loading times of the new software is very frustrating for the team. Another issue is the new layout has things we needed but got rid of other information that was crucial.

FieldRoutes screenshot: Pitch and Convert from your mobile device

FieldRoutes screenshot: View team Sales and check Route availability from your mobile device

FieldRoutes screenshot: Easy scheduling by drawing a boundary around customers

FieldRoutes screenshot: Convenient customer access through your branded Customer Portal

FieldRoutes screenshot: Use integrations and partner sites to scale and grow your business

Freelancers

Large Enterprises

Mid Size Business

Small Business

CMMSHere an easy way to manage maintenance in any kind and size of the industry, the most customizable software with all editing tools that will enable you to configure as simpler as more robust work order procedures truly adapting to your organization's requirements.

Discover the ultimate solution for tree care businesses with ArboStar. Streamline your operations, grow your business and provide exceptional customer service with this intuitive and easy-to-use cloud-based management platform. ArboStar offers a range of management tools to optimize your processes.

With a fully integrated solution that enables anyone to organise and manage appointments, meetings, property bookings, take payments, and manage schedules, Omnibasis provides everything you need to power whatever you can arrange.


Properly is a web and mobile housekeeping & maintenance management tool for short term rental property managers with features for scheduling, checklists & more

Contact Management

Customizable Reports

Data Synchronization

Housekeeping Management

Maintenance Scheduling

Real-Time Notifications

Task Management

Task Scheduling

Properly

STR Manager 

I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

OWNER

I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good.

Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Real Estate and Loan Sales

I found very good cleaner through their software. Happy with their service.

Director | Owner

With no way to list an owners rate of service or a simple email capture we can no export to our accounting software. The lack of flexibility to schedule a staff member to a service.

There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful.

Director of BnB Host Management

It's very easy to learn how to use which is a bonus. It's bright and clear when it comes to checking your calendar for bookings requiring a turnover clean.

Property Manager

Intuitive and clean interface. App and website both work great.

I would be lost without Properly when it comes to organising my short term rental cleaners.

Marketing Associate

Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built.

Director of Listing Operations

Notifications of problems. Very easy to integrate and edit new properties.

Self

Connects me with cleaners, easy to use, takes the complexity away from running an airbnb.

Consultant

The integration with booking software like Airbnb, Homeaway and Booking.com.

With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.

Properly screenshot: Hosts and property managers can access the Properly platform from any device to view scheduled services and oversee the progress with real-time updates from cleaners

Properly screenshot: Cleaners can notify property managers of any damages or problems with the property instantly and upload supporting images and descriptions

Properly screenshot: Hosts and property managers can add visual checklists for cleaners with photographs, icons, and step-by-step instructions

Properly screenshot: If hosts request images, service providers can submit them through the Properly mobile app to provide evidence of completed tasks

Properly screenshot: Properly can be connected with listing platforms to schedule service jobs directly from within bookings so that all tasks correspond with check-out and check-in times

FieldRoutes vs Properly Comparison

FieldRoutes

Properly

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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