PestRoutes Features

PestRoutes

Powering the business of pest control

4.42/5 (93 reviews)

PestRoutes Feature Summary

  • Quotes / estimates
  • Property layouts
  • Pest activity tracking
  • Pesticide usage tracking
  • Purchasing
  • Scheduling
  • Fleet management
  • Visual job costing
  • Customer service history
  • Geotracking
  • Automated reminders
  • Barcode scanning
  • Batch processing
  • Customer portal
  • Credit card processing
  • Customizable contract & service agreement templates
  • Electronic payments
  • Email integration
  • Mobile integration
  • Real time reporting
  • Real time updates
  • Routing
  • SLA management
  • SMS integration
  • Social media integration
  • Task planning
  • Timesheets
  • To-do list
  • Training management
  • Appointment management
  • Route optimization
  • Feedback collection
  • Drag and drop interface
  • Ratings and reviews
  • Routing options
  • Electronic signature capture
  • Field sales management app
  • Geographic maps
  • Email reminders
  • Contract drafting
  • Reporting
  • Technician tracking
  • Job scheduling
  • Contract management
  • Self service portal

Competitor Feature Comparison

Accounting Integration
Alerts/Notifications
Appointment Management
Barcode / Ticket Scanning
Batch Processing
Billing & Invoicing
CRM
Client Portal
Contact Database
Contract Drafting
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Forms
Customizable Templates
Dispatch Management
Document Imaging
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Email Management
Employee Scheduling
Equipment Tracking
Feedback Management
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Pest Control Companies
Forms Management
GPS
Geographic Maps
Geolocation
Inventory Control
Inventory Management
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Maintenance Scheduling
Mobile Access
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Offline Access
Online Time Clock
Payment Collection in the Field
Payment Processing
Payroll Management
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Property Layouts
QuickBooks Integration
Quotes/Estimates
Ratings / Reviews
Real Time Reporting
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Route Optimization
Routing
SMS Messaging
Scheduling
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Social Media Integration
Subcontractor Management
Task Planning
Task Scheduling
Technician Management
Time Tracking
Timesheet Management
To-Do List
Training Management
Work Order Creation
Work Order Management
Visit WebsiteCompare App
Accounting Integration
Alerts/Notifications
Appointment Management
Barcode / Ticket Scanning
Batch Processing
Billing & Invoicing
CRM
Client Portal
Contact Database
Contract Drafting
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Forms
Customizable Templates
Dispatch Management
Document Imaging
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Email Management
Employee Scheduling
Equipment Tracking
Feedback Management
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Pest Control Companies
Forms Management
GPS
Geographic Maps
Geolocation
Inventory Control
Inventory Management
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Maintenance Scheduling
Mobile Access
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Offline Access
Online Time Clock
Payment Collection in the Field
Payment Processing
Payroll Management
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Property Layouts
QuickBooks Integration
Quotes/Estimates
Ratings / Reviews
Real Time Reporting
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Route Optimization
Routing
SMS Messaging
Scheduling
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Social Media Integration
Subcontractor Management
Task Planning
Task Scheduling
Technician Management
Time Tracking
Timesheet Management
To-Do List
Training Management
Work Order Creation
Work Order Management
Visit WebsiteCompare App
Accounting Integration
Alerts/Notifications
Appointment Management
Barcode / Ticket Scanning
Batch Processing
Billing & Invoicing
CRM
Client Portal
Contact Database
Contract Drafting
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Forms
Customizable Templates
Dispatch Management
Document Imaging
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Email Management
Employee Scheduling
Equipment Tracking
Feedback Management
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Pest Control Companies
Forms Management
GPS
Geographic Maps
Geolocation
Inventory Control
Inventory Management
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Maintenance Scheduling
Mobile Access
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Offline Access
Online Time Clock
Payment Collection in the Field
Payment Processing
Payroll Management
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Property Layouts
QuickBooks Integration
Quotes/Estimates
Ratings / Reviews
Real Time Reporting
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Route Optimization
Routing
SMS Messaging
Scheduling
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Social Media Integration
Subcontractor Management
Task Planning
Task Scheduling
Technician Management
Time Tracking
Timesheet Management
To-Do List
Training Management
Work Order Creation
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


28 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


291 reviews

PestRoutes Feature Reviews

25 reviewers had the following to say about PestRoutes's features:

Ashley B.

Great Software!

2018-10-03

Overall experience has been great - a for sure improvement over Pestpac (except in the scheduling department).

Pros

The software is easy to use, especially when running reports. There are multiple reports that gather any information you could possibly want.

Cons

The combo of some of the access controls make it difficult for management to ensure employees are not adjusting items they shouldn't - invoices for example.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you, Ashley! We're so glad the software has made it easier for you to run reports. We'll take your great feedback on scheduling. Super helpful.

Read more
David B.

Helped us a great deal

2018-11-26

We now have excellent reporting and know where our techs and business are at all times

Pros

Pest Routes eliminated calls, paper, invoicing etc

Cons

A bit of a learning curve at first, but it’s like anything else

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


So glad you are happy with the new reports! More on the way.

Read more
Cindy H.

We are so glad we have switched to PestRoutes!

2017-09-28

We are still in the early stages of implementation, so there will be many more, but one benefit we are already thrilled with is the reporting capabilities.

Pros

We can run a report on nearly anything, from financial/billing information to customers' service types to service due dates, and more.

Cons

A big example of this is the fact that headers don't float, so whatever screen I'm on and scrolling through, if I want to click a button, change a date range or filter, see what the columns are, etc., I have to scroll all the way back to the top to do so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Janine B.

Worth every Penny!

2019-01-08

The Transition to their programs was amazing. Staff is very helpful and I love that sometimes if the support line can't get the answer right away, they are like hold on just I sec I see one of the developers or the implementation specialist. It's nice that all their staff is like an arm length away and they really strive to get you questions answered right away. Doesn't take days to get things done like others we've had to work with.

Pros

Their program is pretty self explanatory and easy to navigate and now with the ability to communicate with DOW it's like one stop shopping.

Cons

The only con I have is that you can't search up accounts by invoice #. Some payments come in with only a invoice # on it and having a search feature with that would be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank your for the review and positive comments. We're honored to have you as a customer!

Read more
Travis M.

Great Software

2018-10-03

Scheduling and rescheduling of customers are better with the software than the old way we were doing things.

Pros

It helps my cash flow about 60% that alone is worth the price .

Cons

Printing of reports. I would like to print directly from the report not send to Excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Travis, thank you so much for the great review! Cash flow is where it's at. We'll take your suggestion on reporting and see what we can do to improve.

Read more
Cliff K.

Best software company to support your Pest Control Operations

2020-06-26

All our top priorities were fundamental parts of the web version and the mobile version.

Pros

Their customer support is the best I have experienced.

Cons

Because the software can accommodate complex scenarios like billing other parties, multiple services etc. some of the software is complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you so much for your review, Cliff. We are pleased to hear you have had good experiences with our team, and we look forward to our continued partnership.

Read more
Sharee H.

Great Software

2020-01-30

PestRoutes is great even with the billing issues.

Pros

I like that many features that are "add ons" for other software is already included with PestRoutes at no additional charge.

Cons

Billing. The billing is not great for anything other than residential or one time jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you for your review, Sharee. Our clients' feedback is very important to us. In regards to billing, we've asked a member of our team to reach out to you with support. If you need anything in the meantime, please contact us directly at (404) 800-7378.

Read more
Tommy L.

Best operating system for pest control companies

2019-02-11

Pros

Pestroutes is the EASIEST sand most user friendly system I have ever used in 12 years in the pest control industry.

Cons

From accessing customers accounts to looking at my entire business on one screen and don’t have to run 5-10 reports to check on kpi’s or anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you Tommy!

Read more
Eric S.

Verified Reviewer

Regret purchasing this software

2018-05-31

Pros

The dashboard is really the only feature that I like in this desktop software.

Cons

They charge alot for a single backup of your data. Lacks a lot of functions that our previous software had.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
Read more
Sharon S.

Pest Routes review after using it for a year

2016-12-20

I would recommend this software to anyone running a pest control office.

Pros

The best feature of PestRoutes is the method of notifying customers of their next service.

Cons

I don't like the Paid In Full report, not very functional for those with multiple subscriptions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you!

Read more
Anonymous
(Environmental Services company, 11-50 employees)

PestRoutes User 18 months

2018-12-13

Pros

PestRoutes has great features for tracking, reporting, and automating your business.

Cons

Many of their customer support members were unable to help with basic features of the software and we had to learn on our own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you for your feedback.We'll work with our Customer Success team to improve the implementation process.

Read more
Doug H.

PestRoutes has been integral in improving efficiency for our company in both the field and office.

2017-09-14

Great reporting, efficiency, and a quick software to learn for end users both in the office and field.

Pros

You can see technicians progress real-time in the field and there are a lot of reporting that help you truly manage work flow of field personnel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tami Y.

Amazing customer service, easy to use software. Good functions and great value.

2017-09-19

No Extra Charges for extra/ new features. Easier scheduling and routing.

Pros

The document templates are awesome!

Cons

There are a few things that we liked in our previous program that PestRoutes doesn't have. However, after using PestRoutes for a few months, it's hard to remember what those where. Mostly small things that we have since adjusted to. The program is not perfect but they always work on those small things when we need them to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert H.

Amazing

2017-08-30

Pros

I also like how easy it is to schedule efficient routes and keep track of services due.

Cons

It needs more robust reporting features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert H.

Wowed by Pest Routes

2018-10-17

It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features.

Pros

It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.

Cons

The enterprise reporting could still be a little more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven E.

Lackluster Experience

2019-03-30

We were using this software for scheduling and tracking customer information.

Pros

This software had many useful features, such as texting customers.

Cons

The mobile app associated with this software was glitchy, making it difficult to use in the field.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you for your feedback Steven. We're sorry to hear that you have had some issues, and hope that you will reach out to our dedicated Support Team to resolve to your satisfaction.

Read more
Stuart B.

Year 1 with pest routes complete

2018-11-27

We are now starting to use the intelligent routing aspects. Great timesaver.

Pros

The customer portal is really good and customers can review past services and/or make payments.

Cons

No QuickBooks access - This is a huge disadvantage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you for the comments about QuickBooks. We'll take that into consideration as we make improvements to the platform.

Read more
Judy B.

Good Review BUT

2020-03-18

I don't have time to deal with this right now, sorry.

Pros

We are in the pest control industry or service industry and you had no place for me to even put it in.

Cons

I would like to be able to pull up invoice #s on the search bar because that is what people pay by.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam S.

First Time User

2018-12-21

For a first time user with pest management software.

Pros

Looks very clean and polished. Easy to navigate.

Cons

Some of the areas of the interface that I need to use are not that obvious to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you for the great review and the comments regarding the UI. Customer success is here to help!

Read more
Anonymous
(Consumer Goods company, 11-50 employees)

Pest Routes Review

2019-12-12

It’s simple, communications with our customers and techs simultaneously.

Pros

Like “close job” or “send invoice”. Pest routes simplified many buttons into just one!

Cons

I don’t like that you can’t have more than one administrator that has control ability to set up technicians and routes, as well as other controls in the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew B.

Bait and Switch

2018-10-09

Invoices will look crazy on mobile devices.

Pros

Support staff is very nice. I can't say that here is usually much that they have been able to do for me because the problems are usually baked in to the software. They do try though.

Cons

Every feature is half baked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Bonnie W.

PestRoutes Frees Up My Time to Build My Business

2018-10-18

As a two-person start-up company, PestRoutes has freed up hours of office time spent managing paper documents and juggling several software programs.

Pros

By combining the office functions of scheduling, customer relations, tech communication, and billing, PestRoutes frees me to do the important work of building my business through networking.

Cons

The User Guide within the software is not easily searchable and some of the information is not up to date with the latest version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad S.

Highly Recommend

2016-09-21

Ease of use, clean design and straight forward.

Pros

Price, customer service, customer integration, GPS tracking.

Cons

No expense options. Wish they had state specific forms included in the package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise W.

Intuitive, reliable software that is easy to use

2020-09-27

We have not had to manually sift through customer accounts and print monthly bills since we started.

Pros

Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined.

Cons

Three items are difficult: 1- Payments should be automated and not a manual run if set up for monthly payment 2-Renewals should auto renew if set up for annual renewal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Denise,

Thank you for your review. Our customers' feedback is very important to us. If there's anything we can help you with, please reach out to support@pestroutes.com

Read more
John E.

Much better than Serve Suite Pest Pack and all the other old software companies

2018-12-28

Pros

I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section.

Cons

I've been told for a 6 months now the phone integration is coming but no word yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PestRoutes


Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations.

Read more