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Cloud-based pet care business management system.

(6)

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PetExec Features

Features Summary

Functionality

4.3

/5

670

Total features

70

2 categories

PetExec features

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Animal Database
Appointment Management
Appointment Scheduling
Automated Scheduling

Common features of Kennel software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Animal Database
Appointment Management
Automated Scheduling
Automatic Backup

Price starts from

105

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

670

Price starts from

105

Per month

Total Features

70

Unique features

  • No unique features

Functionality

4.8

/5

262

Price starts from

20

Per month

Total Features

107

Features in Common

54

Unique features

  • Role-Based Permissions

  • Customer Portal

  • Customizable Fields

  • To-Do List

Functionality

4.4

/5

204

Price starts from

95

Per month

Total Features

88

Features in Common

70

Unique features

  • Group Scheduling

  • Sales Reports

  • Customer Service Management

  • Task Management

Common PetExec comparisons

Reviewers who mentioned features said:

HR
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Heather R.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A lot of great features

Reviewed 5 years ago

Overall I am happy with our switch to PetExec. I think the software has great potential and it makes my everyday job easier. I wish there was a bit better support for it as I found the fee for a walk-through to be a bit high and my experiences with customer service were a bit lacking - handed an article rather than being walked through a solution, being told things would transfer from the previous...

Pros

Email blasts Notifications and reminders Interactive with customers Reporting features

Cons

A bit complicated Compatibility with other services Customer service

RS
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Rebecca S.

1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Great idea but needs improvements

Reviewed 8 years ago

I was excited about the prospect of a software system that we could access online anywhere and that our clients could also have control of their accounts. Sadly we have found more problems with this software than positives. Although the technical support is quick and easy to access I have found that the typical response to my inquiries is "the software doesn't do that". I find the booking calendars...

Pros

Online accessibility

Cons

All listed in my review

Vendor response

Hi Rebecca, PetExec does have a lot of features and the trick is to setting it up correctly. Once all the automation is in place, the system is much easier to use. I invite you to let us peek at your setup which is most likely the cause of your frustration. Once the settings are adjusted for your particular situation, PetExec can save you countless hours spent doing tasks and streamline your day.

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Shawn B.

Recreational Facilities and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Worth the switch from our previous software

Reviewed 6 years ago

Checking pets in and out is so quick and easy, financial reports are at your fingertips, and best of all FULL FUNCTIONALITY is available anywhere on the globe provided I have an internet connection.

Pros

Ease of use, PE offers second to none customer support!

Cons

Lack of module reports, for example, who has not come for a groom in the last 90 days is not available to be easily generated.

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Alexa N.

Furniture, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Helpful software but complictaed navigation

Reviewed 6 years ago
Pros

The greatest thing about this software is that once you grasp how to use it its pretty easy to follow. Getting payments, adding credits, viewing purchase history and future schedules is really helpful in everyday use of the software. Not to mention, the Customer support is incredible! There is a chat option where you can inquire about any question in which they respond with the answer in minutes.

Cons

PetExec is extremely confusing whilst trying to understand how to navigate. Compared to other similar softwares, this is by far the most complex. The software in general is not very intuitive but it does have mostly everything you need.

BW
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Beverley W.

Professional Training & Coaching, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn't Imagine my Business Without PetExec

Reviewed 4 years ago

I've tried other software trials and worked from good old fashion pen and paper and honestly could not imagine changing to another software. Everything from the customer support to the functionality is simple and hassle free. I love it!

Pros

PetExec makes the day to day running of my dog daycare and training business a breeze. The reports, customization, tracking of receivables, email capabilities and so much more allow me to effectively and efficiently run my business.

Cons

There really isn't anything negative I can say about this software. Every time I think they don't have something I need, they update the software to make it even better.

Vendor response

Thank you so much Beverley! We are thankful to have you in our pack/family!

BF
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Bo F.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It should be 5 stars but...

Reviewed 4 years ago

Love and hate. Fire and ice.

Pros

Boarding and daycare management is a breeze with this program. The vaccine displays, the vaccine reminders, the report card function are all amazing and easy to use!!!

Cons

The time clock and scheduling system are cumbersome. There are so many quick easy to use scheduling apps that it is hard to understand why Pet Exec would promote theirs as a feature. They tend to tell you the program can do more than it can realistically. To highlight this, we were told we could run our entire pet business including in home services and retail with this program but anything other than boarding and daycare is difficult and not use friendly as it takes too long. Another issue is Pet Exec is locked into contract with First Data for the financial piece of payments and banking. If you don't or can't use First Data then you cannot take credit cards AT ALL through their system.

Vendor response

Hi Bo, Thank you for your helpful comments. I agree that PetExec is at its core built to manage Boarding and Daycare services. The timeclock is very basic in nature and might not be as feature reach as some of the programs that are build specifically for managing employees. As far as integrated merchant companies, we chose FCMS after much due diligence and trust. We can not support or integrate with the many hundreds of different platforms available so we picked the best one for our customers. Thank you for your review and please let me know if there is anything I can do to help. We value you very much as a client.

HB
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Heather B.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PetExec is Amazing

Reviewed 5 years ago

Overall PetExec handles all of our day to day operations and we've been very happy with it. We did have to change some business processes because they don't handle stuff the way our previous software did but that's just the way it works.

Pros

Being able to use PetExec from anywhere is my favorite part of this software. No matter where I'm at I can log in and see schedules and client information. And the customer support is outstanding. Knowing that I can click the chat button during work hours and someone is there to answer my question is awesome. PetExec was different from our previous software so there was a learning curve but that is with any software. Knowing that they were there to help us and answer any question was worth the switch. Finally, getting automatic updates online is really nice. No more supporting local hardware or doing updates manually makes my life much simpler.

Cons

PetExec's reporting could be a little more robust but I have found that the information is there, sometimes I have to export it to Excel to get the answers I need. However, with every update they are releasing more reports and updating current reports so they are working on it! The Grooming module needs some additional work as well but like I said, they are always making upgrades.

Vendor response

Hi Heather! We are so happy to have you in our pack! Thank you for your review! We applaud that you, like many of our very savvy packmates, have kept your business and processes agile in this industry. We will continue to work to provide updates and upgrades which will help you continue this into the future.

AC
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AJ C.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-in-One Wonder Software

Reviewed 8 years ago

We operate a luxury Daycare, Grooming, Boarding and Dock Diving facility. PetExec has been a life saver, as it incorporates everything from scheduling to customer records to inventory management and order processing! The tech support is fabulous; they have a built in chat support system that is near instant, and their programmer Paul is awesome at adding new features requested by users. Their support...

Pros

Quality programming, ease of use, visual appeal, customer service

Cons

So many options it is easy to get lost when trying to reach a specific page. This is mainly for users who don't consistently use P.E. on a daily basis.

AP
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Angela P.

Veterinary, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Review of Pet Exec

Reviewed 5 years ago

Overall, we are satisfied. As an owner I was willing to design a program myself, but was glad to see that someone had the basics in place already.

Pros

I like that it tracks all incoming credit, cash, barter and checking transactions. It is good for scheduling daycare and boarding, and keeps track of time in and out. There is an employee scheduling module built in so staff can sign in and out of the program to check their schedule, and as an administrator I can limit what staff is able to access. Additionally I like the note feature where staff can write in daily comments, and it keeps a running record of these daily additions. It is also good that there is an online chat for instant help.

Cons

We often run into instances where we cannot change times, schedule some of our custom services, or put notes for a particular service. The system does not allow to automatically add packages for boarding. And we often find that customers can alter things without our knowledge. The system has had at least 2 shutdowns since we have been in business and has lost many boarding reservations and other data, including employee scheduling. We no longer use that feature due to the loss, which was very aggravating.

NK
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Natasha K.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall an incredibly comprehensive piece of software

Reviewed 7 years ago

Manages the day to day needs for boarding, training and daycare for our 1500 plus and growing client base effectively once you know the software.

Pros

Petexec works really hard to cover all the bases when it come to pet care software. So many features exist, that if you haven't found what you need, you aren't looking hard enough. Being able to set access levels for staff, customizing the client access, and being able to track virtually anything is incredibly valuable. Also customer support is amazing. In 5 years, we haven't really had a single issue that we couldn't resolve in one call. I always get the sense that the PetExec team really cares about clients, and works incredibly hard to keep adding features that help to run a busy pet business. It's also incredibly affordable for what you get.

Cons

Steep learning curve. Lots of ways to do the same thing, but the work flow isn't intuitive. I'd really like to see a few different types of reports, or at least easier ways to create the reports we need.

DM
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Denise M.

Farming, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Very Small Businesses

Reviewed 3 years ago

As a "one-woman show" business - I run everything myself and am also the trainer for my facility - PetExec has been a life-saver. Setting up the owner portal so my customers can request their appointments and update their information has saved me so much time. I can easily check the system each day to see who is coming and going, which daycare dogs to expect, and now with integrated credit card processing I can easily collect payments. While one might think PetExec is suited for larger dog businesses, I HIGHLY recommend it for those of us with small establishments as well.

Pros

PetExec helps keep all my information in one place: owner information, appointments, income tracking, scheduling, reports, product information and pet records are easy to access and track.

Cons

There are a few tweaks to reporting and Dashboard usage that could be improved but nothing I would really call a "con". The development and tech support teams are always working to improve things.

Vendor response

Hi Denise! We LOVE having you as a packmate and thank you so much for taking the time to review PetExec. We promise that we won't rest on our tails ~ We continually strive to make the system better and better for our valued packmates. We look forward to a long future with you!

SH
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Sharon H.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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use in daycare and boarding facility

Reviewed 4 years ago
Pros

it's easy to check in dogs and run reports

Cons

hitting the shopping cart checks the dog out and you can't go back

Vendor response

Hi Sharon! Thanks so much for you review. You have a preference enabled which bypasses the pre-confirmation checkout screen where you could check your orders (and go back) without going directly to the checkout screen. Please come on into tech support and one of our amazing team can help troubleshoot this for you!

CL
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Charlsye L.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Feature Rich, Big Learning Curve, Still needs work

Reviewed 5 years ago

We have had a great overall experience, which makes the minor issues so glaring. We are able to keep track of all aspects of our business aside from employee scheduling.

Pros

All the customizable features and the app for customers.

Cons

It is difficult/lengthy to set up, not super user-friendly, check out page is very confusing for new employees.

JR
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Jeremy R.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Better off purchasing kennel soft

Reviewed 8 years ago

I have so many problems to name. My clients are unable to make reservations online. Some clients keep being told we are booked even though we are only half full. The price is substantially higher than most competitors. I find it to be very slow. You can't find a client when you input first and last name, it can only handle one name in a search so you are forced to browse through a long list of clients to find the one you are looking for. The list goes on...

Pros

I can access it from home if needed

Cons

It seems to be put together from an engineers perspective and not a pet care professional.

Vendor response

Hi Jeremy, PetExec does have a lot of features and the trick is to setting it up correctly. Once all the automation is in place, the system is much easier to use. I invite you to let us peek at your setup which is most likely the cause of your frustration. Once the settings are adjusted for your particular situation, PetExec can save you countless hours spent doing tasks and streamline your day.

DN
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Debbie N.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PetExec from a Person who is not techie

Reviewed a year ago

Problems that can be solved by using PetExec:Scheduling and appointment management: PetExec can help pet care businesses streamline their scheduling and appointment management processes.Billing and payment processing: PetExec automates billing and payment processing, helping businesses get paid faster and reducing the risk of errors.Customer communication: PetExec provides an efficient platform for...

Pros

User-friendly interface: PetExec has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: PetExec offers a range of customizable features that allow businesses to tailor the software to their specific needs.Cloud-based access: PetExec is cloud-based, so businesses can access it from anywhere with an internet connection.

Cons

Limited integrations: PetExec may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.

Vendor response

Hi Debbie! Thank you for your thorough review of the PetExec sytem. Our goal is to provide your business with a system full of robust features to make your life easier! Thank you for being a valued packmate of ours!

CO
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Cynthia O.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Great when it works 100% of the time, costly when it doesn't

Reviewed 3 years ago

All the functions a doggy daycare, grooming, boarding, training and walking in one place was nice but limited due to the software dropping it (and there being no record of it) thereby making us look like it was never input when we would chat with the company about how to problem solve it.

Pros

Overall, Petexec is one of the better softwares in the pet industry in terms of being customizable and they are continuously doing updates to stay relevant to the ever evolving services added for pet professionals. The online chat function is wonderful and its fairly customizable and ease of use is medicore once you learn how to use the software.

Cons

My main complaint is that it was not reliable 100% of the time. When you have a software that repeatedly drops appointments and the staff is relying on the schedule to know where to go and when, the clients don't care that the software messed up, they just fire you because they think you don't care. Since Petexec dropped so many appointments we ended up using emails and hand-writing all inbound correspondance and then backing it up with an email which basically caused triple the work but it was a necessity to do what this software couldn't do reliably 100% of the time. They are very nice at petexec, but the faulty dropping of appointments over time was extremely costly for my company.

Vendor response

Hi Cynthia, I'm so sorry to hear about your experience. I did take a look at your past technical support conversations. The logging and tracking is PetExec is meant to address knowing who completed a task and can pinpoint these issues. The dropping of appointments should not be happening. It might be a task that is not followed through or completed correctly. I do want you to be happy so if you ever need help, please come to technical support and we will do our best to resolve any issues.

CG
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Christina G.

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not as promised

Reviewed 3 years ago

It works but is not great.

Pros

Once set up it is easy to schedule a client for grooming, boarding or daycare, if the client sets it up all the way, not everyone sees the "Add a Pet" button. Clints do like having an app

Cons

I am very disappointed in the scheduled services. When I first talked to someone from PetExec I asked if this program would support in the client's home visits (pet sitting) I was told yes, that would be under Scheduled Services. Then...we I purchased the program and was going through the tutorial I was told I would probably be better off sticking with Time to Pet for pet sitting. Well that really isn't an option, cant bill a client through 2 different systems if they board their dog here and then we visit their cat at home. Very upset that I was total it would work. It is very difficult to schedule multiple in home sits, so much so that I am discontinuing offering in the client's home pet sitting and going to lose $2-3,000 a month now. Reports also are sometimes not accurate.

Vendor response

Hi Christina, I'm so sorry to hear about your experience. As we discussed, your situation is a bit tricky as PetExec is designed for Daycare, Boarding, Grooming, Training and other scheduled services. Time to Pet is an excellent program for pet sitting and dog walking. So while you can use the Scheduled services module for your pet sitting and dog walking, it is less specific to those areas and is a general scheduling area. I would love to have an easy solution for you of course, but it might be necessary, in your case, to utilize more than one system due to the sheer number of services you offer. I'm happy to discuss and help in any way I can. ~Paula

DC
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Donna C.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My experience with Pet Exec

Reviewed 4 years ago

The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.

Pros

This software does a lot of things that we used to have to do physically, so it saves us a lot of time and we can keep in touch with our clients easily. It is also easy to read and teach to other employees.

Cons

I would like to see a way to see the purchase histories easier when making a reservation...the somewhat new feature shows the last time anything was purchased, which is misleading because the last time a client purchased might be just a deposit for a boarding.

Vendor response

Donna, thank you for your review of PetExec. We are so happy that you like the reports and communication options! We continually strive to provide reporting and features which help your business efficiencies! Thanks so much for being part of our pack/family!

CC
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Cori C.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Exceptional Customer Service

Reviewed 4 years ago

Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!

Pros

I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!

Cons

We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.

Vendor response

Thank you Cori! We absolutely love working with you. We are constantly looking for ways to improve our system to accommodate the varying needs. We do review the features requests and that helps us decide the priorities for our packmates. Thank you for being such a wonderful member of our pack!

EH
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Emily H.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome Software

Reviewed 4 years ago

Overall a great product. They [SENSITIVE CONTENT HIDDEN] are in tune with todays' changing times and they provide updates to the software on an as needed basis. Very receptive to the needs of their clients.

Pros

Easily tailored to fit your business. Easy to train new employees. clients can upload their own vaccines.

Cons

Webcam section should be able to handle basic IP Camera, instead of having to purchase 1 brand. Client security on APP. We care about data breaches and would prefer a stronger requirement for passwords on the moblie app or two factor.

Vendor response

Hi Emily, thanks so much for your review of our system! We constantly strive to introduce new features, and upgrades to current features to help add value for our amazing packmates. We have partnered, and integrated with iDogCam as we have been able to extensively test their product in our system which takes a lot of time and due diligence. You do have the option to utilize other webcams in your...

MW
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Meredith W.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Cloud Based Kennel Software Around!

Reviewed 5 years ago

PetExec makes maintaining your client, pet and financial records simple. It allows our business to run smoothly and efficiently, it's also easy for our clients to use saving our staff time. The available reports make it easy to analyze your income, services and occupancy providing crucial information to understand what is working and not working in your business.

Pros

What I love the most about PetExec is that it has been around for almost 20 years, the developers work in our industry and truly understand the needs of kennel and daycare businesses. Their dedication to our industry and to their clients is their top priority. They are constantly making improvements and take client feedback seriously, they also integrate with a phenomenal credit card processor who truly cares about your bottom line not theirs.

Cons

So far I do not have any complaints, everything is to my satisfaction.

Vendor response

Thank You Meredith! It is our pleasure to serve your amazing business

AH
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Angela H.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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New Upgrade Is Great; Customer Service is Tops

Reviewed 8 years ago

I've been using Pet Exec for several years now and, while some software quirks and inconsistencies are frustrating, overall the software is VERY functional and easy to use. Things are continuously improving and the customer service / technical support team is excellent. I would like to see the functionality for customers making their own reservations improve. Unless I'm behind the times (which...

Pros

Ease of use, good reporting, fairly clear layout. Love the timeout for security purposes - especially when you have a multi-person front desk. Having a history of what each person did is great for accountability and continuous improvement. LOVE the new dropdowns next to Owner's Name & Pet's Name to go to frequently used functions.

Cons

Inconsistencies like having a certain function on a page (like the owner drop-down menu), but not on the next page (like Owner Credit Cards, for example). Clicking the "back button" not taking you to the previous screen, but way back to the Dashboard so you have to perform a search again, Boarding cards opening in a separate tab (good) but Feeding Reports open in the same tab (bad because you're so...

MW
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Marc W.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So Many Features!

Reviewed 4 years ago

Overall experience is very good. The software helps us manage so many different moving pieces of the business, I don't know what we would do without it.

Pros

Love the fact that Pet Exec has features for nearly every piece of our business. Daycare, Grooming, Retail & Inventory Management, Time-keeping & Payroll, Client Management & Communication, it's all there. After almost 4 years of daily use, I'm still discovering new and useful features. Customer support is great and the Pet Exec team is constantly working on improvements to better serve our changing business. Intuitive and easy to learn, I HIGHLY recommend this software!

Cons

would like to be able to separate out types of clients for targeted emails better and would like software better integrated with our Clover POS - esp in terms of emailing receipts.

Vendor response

Hi Marc! Thanks so much for giving us this review. Our aim is to make our packmates like you extremely happy! It is also a huge goal of ours to make sure that our prospective packmates discern, with the correct information, that we are a good fit for their facilities. We appreciate all of your feedback. -)

AH
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Anna H.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So Happy with Pet Exec software

Reviewed 5 years ago

As noted above, I believe the fee has been more than covered with ease of use equaling loads of time savings. I belong to other dog day care owners groups and every time someone new asks what software do you use I am happy to say "Pet Exec" they understand my business needs and work very hard behind the scenes to continually enhance my experience.

Pros

I've been a client since we opened 8 years ago. The initial support was very good. and I haven't looked back. The best thing about them is a couple of things: I find the facebook group very helpful when I have a question. They are continually upgrading and refining the modules-With updates built into the very reasonable subscription fee. Training new hires on it is a breeze. Now admittedly, I...

Cons

I cannot really think of anything much. If I do have an enhancement request there is a straightforward way to communicate it to them.

SS
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SB S.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good software but cumbersome navigation

Reviewed 6 years ago
Pros

The best thing I could say about PetExec is that once you understand how to use the software its pretty easy to navigate. You get it the information to the developers and they set it up which is a better experience than I've had with other software companies. Receiving payments, adding customer credit, reviewing purchase history and future schedules are available which is really helpful in everyday...

Cons

A downside to using PetExec is that completing an action in the software takes a lot of clicks and uses multiple screens. All of the pet, client, booking, etc. information are all on a different pages and to get to those pages its not as simple as clicking a button which is unfortunate and can complicate things when you're speaking to a customer and they need to check out and want information about...