PetPocketbook Reviews

It’s incredibly easy to use, it just makes sense. It’s clear a lot of thought went into the design.

Honestly not having any issues with it.

Thanks for the review VJ!

The scheduling and invoicing features have been especially amazing and time saving for me. Being able to easily drag and drop dogs to different walkers and groups. I save a huge amount of time each month invoicing because PPB automatically invoices from the completed walk schedule. The ability to easily store all client and staff info. I also save money as I do not need Docusign anymore, on PPB I can have my client agreements/T&Cs sent out, filled in and saved. Clients can check their walk times, request and cancel walks which saves me more time. The PPB team are super friendly and helpful, always available and happy to clearly answer any questions. They are also always looking to improve PPB and open to suggestions and feedback on ways to do this.

Honestly nothing to fault. PetPocketBook ticks every box for my business.

Thank you so much for the support and for giving us the push to come to Australia! We are excited to have you in the PetPocketbook family!

PetPocketbook made invoicing and managing my schedule much easier! I can now spend time doing other critical things other than trying to sum up my clients' invoices.Support team is fantastic and extremely responsive. I've never went more than 2 hours waiting for a response from them.

The process of booking for boarding is complicated and it causes confusion amongst clients.The lack of live notifications for messages makes communications between my staff and clients very slow and inefficient.

Thank you for your support Pablo! We are excited to be releasing our new boarding request flow as well as instant push notifications for pet parents receiving new messages in the coming months!

I have 2 favorites. The simplicity, and the staff support! The simplicity of the software by far exceeds any of my expectations going into choosing a software. I feel as if I can feel how much this software means to the founder and the staff. They are all very hands on and extremely accessible. I love working with passionate people, and people that are always looking to crowd source to keep advancing their product. They truly care about your experience with their software.

I don't think that there is much that is hard to use. The demo is very thorough, and they really make sure that you understand how it all works before you get started. I don't really have too much criticism. I would love to see the app a bit more functional. It would be awesome to message customers from directly in app, and I'd love to see an app for the client too! I know that PP constantly has stuff in progress, so I am excited to see what comes next.

Thank you for your support, Shaunna! Looking forward to growing together in the years to come!

PetPocketbook is the best at combining full functionality with a clean and easy to use UI. Their automated billing, reminders, and payment system has been extremely valuable; everything runs automatically for us without any input. Customer service is top notch, I’ve had some weird requests and they have always responded within a few hours.

Calendar/schedule on mobile is only a list view, hard to see spacing between individual appointments. Limited accounting functionality for employee paychecks, no way to allocate % made off employees back to your own paycheck.

Thank you so much for your support Steven!

As the owner of a dog walking and dog boarding business, I was constantly managing incoming service requests, organizing my schedule of upcoming appointments, and sending out invoices. When I found PetPocketbook, I was able to sit back and let the software do the heavy lifting of scheduling and invoice creation. Now, all of my client's information is in one safe and secure location where I can access it at anytime. I love the overall aesthetic of the software, it's fun and easy to use, even for my clients who don't consider themselves "tech-savvy." I recommend Pet Pocketbook to anyone in the pet care industry.

PetPocketbook is always being updated and improved by the developers. In the future, I would like the option to block off booked up dates so clients can see that those times are not available for service.

Thanks for the review Michelle!

PetPocketbook is a hit with myself (owner/administrator), my employees, and my customers. Everyone agrees that it is incredibly easy to use, the daily report cards are super convenient, and the customer service is top notch.

There is not much I don't like about PetPocketbook but if I have to choose something it would be on the accounting end- that it doesn't calculate our daily earnings which is a helpful tool when setting monetary goals.

Thank you so much for your support! We are in the process of working on that reporting, which should be coming out in the next couple of months! Stay tuned!

I like that I can schedule, invoice and have all my client information and waivers in one place. The layout is very user friendly and well organized.

I wish there was a fully developed app. That's definitely one thing other softwares have over PPB. I also find the website is sometimes glitchy and doesn't want to load from my phone. It would also be great to be able to schedule staff availability or has staff members able to set their own availability.

Thank you for your support, Abbey!

I love that it is affordable and covers everything I need while pet-sitting. Client information organization, messaging, billing, and calendar management. I love that it even collects the vet info, pet birthdays, and house rules.

The one thing I would add is allowing customers to register with a phone number and not only an email address.

Fun & easy to use. Great customer service. Constant updates & growth!

A few connectivity things and a few things that could work better in real life

Thank you so much for your support! Looking forward to catching up in the coming weeks on the connectivity issues and other things that can work better!

PetPocketbook is very user-friendly and acts as an all-in-one type of program that meets so many needs from scheduling to customer demographics to invoicing and more. It's incredibly reasonably priced and [SENSITIVE CONTENT] and her team are AMAZING! They're all so nice and helpful...we're super thankful we found their program. :)

While there are always ways to improve any kind of software, especially when considering individual needs and wants, there really isn't much that's lacking with PetPocketbook and they continue to add and improve features. A few extras that we'd certainly find value in, though, might be email integration for emailing lists and scheduling purposes, the ability to add notes to a group of already scheduled appointments at once rather than by individual appointment, automatic appointment reminder emails, route planning, and a PetPocketbook app. However, even without these extras, PetPocketbook is great as is!

Thank you so much for the kind words and your support! :)

The ability to organize client information and securely store financial information. The software is easy to use and has very few issues. The ability to add multiple appointments is very time saving. Even non-tech savvy clients can use the software with few issues.

Some of the bulk editing options don't allow for what I need, but I've found ways around it. There's no option to require users to add a CC# before finishing the account set up. It's not always clear to our customers how to add profiles for their pets, so that requires extra time and emails explaining how to do it.

Thank you Gus! It's been so wonderful working with you, and looking forward to continuing to grow together in the years to come! And yes - we will be addressing the CC requirement for companies requiring it!

Their scheduling features are incredibly helpful to our daily operations. I can make quick adjustments, add appointments or cancel appointments on the go which is great since I am often in my car for work traveling from job to job. Our clients love the profile features that allow them to see their schedule, pay their bills, and set up personal profiles for each of their pets. Which allows me to save time on updating profiles, or adjusting our calendars. Their automatic invoice system is also a time saver. Finished appointments are automatically put into an invoice and you can easily adjust when your clients receive those invoices.

There are no big cons to this system, they are still growing and developing certain aspects of the software but most of the things I would improve are more personal small things to how I operate. For example I would like to see a month view option for my schedule instead of a day or a week at a time.

Thank you for your support Cassidy!

The best thing about this software is that you can make updates in real time & share them immediately with everyone on your team...schedules, care instructions, and more are at your fingertips! It also has automated billing & offers payments options for your clients. It is THE software that every pet care business needs to run smoothly & efficiently!

There is not much that I don't like about Pet Pocketbook...it is awesome. If there was one thing that I would improve it would be to instantly make billing adjustments on invoices that have already been sent out. Currently, if you make a billing adjustment to a sent invoice, the adjustment doesn't post on the client's end until the following invoice. It's not a huge deal, but does confuse some clients.

Thank you for your continued support, Mary! We will be working on making billing adjustments for past bills more straightforward!

- Onboarding was very easy. Loved that you input all our client data - Signing up new clients is easy - Credit Card Payment Option. I am surprised how many of my clients now pay that way - Very responsive to issues, both from users and their clients

- Would like to be able to sort/collate pending service requests by client, without having to go into the client message tab - Would like to have a real 'visit' count per day, verses a number of animals being visited that day count. That would show me my real workload. - New clients experienced issues with the software 'freezing'

Thank you for your support Julie -- we are excited to be growing with you! We are working on the items that you had shared and would love to learn more about what might be happening for those clients you mentioned experiencing the software freezing, since we haven't heard that one from others -- we definitely want to get to the bottom of this one!

PetPocketbook is super intuitive and has streamlined our billing and scheduling. It saves me so much time and work and our customers love it too!

I don't have any complaints about the software.

Thank you so much for your support!

Prior to PetPocketBook, I did everything myself on several different applications. I love having everything together in one place, and many of my clients have made remarks about how easy to use and convenient PetPocketBook is. It adds a level of professionalism to my company, and helps me keep everything organized and running smoothly!

The software is a bit slow at times, and occasionally gets "stuck" while I'm trying to do something until I kill the browser and reopen. I'm very excited for the app to come out and resolve these issues! There are a few features I wish worked a little more smoothly, such as changing the time for an appointment.

Thank you for your support and feedback! We'd love to follow up with you to see why you might be experiencing a slowdown at times -- this is definitely not expected behavior unless it's related to internet connectivity -- and learn more about how we can make changing appointment times even easier!

Out of all of the pet care software out there, Pet Pocketbook delivers the best value for your money, especially if you own a multi walker company. It's very user friendly and my clients love it! [SENSITIVE CONTENT HIDDEN] and her team are incredibly helpful and go above and beyond to help you. They are always coming up with new features and ways to make the software even better.

It more comes to things the do not have yet. [SENSITIVE CONTENT HIDDEN] is really open to feedback and many of the things I don't like, Pet Pocketbook is in the process of rolling out a solution for.

Thanks for your support and for believing in us!

I am the owner of a dog walking and dog daycare companyIn New York City. Pet Pocketbook has been such a lifesaver for my business. My team and I use it daily to help stay organized and track our activities and services. The interface is seamless and super easy to use. Highly recommended!

We would love to see an iPhone app function built, otherwise, we love everything about it.

Thanks for the review Joel!

PetPocketbook is a platform that houses all scheduling, invoicing, employee management, and more for pet care businesses. Rather than juggling three Excel sheets and struggling to manage client information in an organized manner, now I do it with ease with PetPocketbook. In addition to making my life easier as a pet care provider, it brings my clients ease of mind as they know they can request appointments, pay me for my services, or contact me all within this one platform now.

Saying that I like something "least" about PetPocketbook does not sit right with me, as I enjoy every part of PetPocketbook. Don't get me wrong as I have been able to nitpick small logistical things, specifically as they have an app going through beta testing. And yet, every piece of feedback or concern that I might have is met with the utmost gratitude, respect, and support. Their customer support team, including their considerate [SENSITIVE CONTENT], are consistently showing up for their clients to ensure that their experience is a good one.

I love the PetPocketbook! It is made by individuals that know what pet care providers need! Support team is so helpful and responsive.

Eagerly waiting for the app to avoid the system going back to the home page every time you click the shortcut.

Thanks for the review Abbie!

Ease of use, tracks all financial, scheduling, billing etc without me having to lift a finger, cuts the amount of time I have to work on my business in half.

I have not had much of any complaints about the software. Sometimes it updates very frequently and the page needs to be refreshed, but that’s about it

Thank you Caroline!

It is incredibly easy to use and the team goes above and beyond to answer questions quickly.

I'm just waiting for the app! It will be very helpful when it is an app and my phone does not need to open a new safari tab every time I click my bookmark.

Thank you so much for your support, Devon!

PetPocketbook is crucial in how my dog daycare business runs on a daily basis. It keeps everything super organized for me. Startup was really easy and the staff were super communicative in making sure everything was running smooth in the beginning. I love how the scheduling and invoicing are tied into each other, making the whole process so easy!

Really have nothing negative to say! It is a simple and easy to use product that has been great for our business.

Thank you so much for your support, Nikki! Excited to grow together in the years to come!

Petpocket has been great throughout our relationship. Onboarding was as seamless as can be and clients were happy with the features. Software is easy to use and cut hours off my invoicing routine.

Nothing. Any feature we initially wanted has now been added.

Thanks for the review Georgia!