Precise Petcare Reviews - Pros & Cons, Ratings & more

Time To Pet

PetPocketbook

Practice

Precise Petcare is a cloud-based software designed to help pet-sitting businesses manage clients, appointments, payments, and more. It allows pet sitters, staff members, and clients to communicate and organize schedules.

Precise Petcare

Android

Linux

Web-based

Windows

iPad

iPhone

Founder & Owner

Huge peace of mind and efficient management both for my team and for my clients. The reporting option is amazing and gives me a great overview of the statistics I need for my business.

Owner

It is customer friendly, cost effective, and the customer service is amazing. It is no easy task transferring over 200 existing clients, but Adam made the transition almost seamless.

The software is detailed and my clients are thrilled with the emailed pet journals and interactive account. There is also a detailed help section that really helped me learn.

It is also confusing sometimes for clients to know how to request visits. That is our biggest complaint from clients.

Pet Care Provider

I also find it extremely helpful when it comes to storing client information such as addresses, vet locations, and feeding instructions. The ability to see weekly earnings is also a great feature.

Owner/Operator

I have recently been using Precise Petcare software. The software itself is very user friendly.

Owner Operator 

The company upgraded servers and I'm participating in a Beta test right now. The interface is easy to navigate and share with clients and my sitters.

I was afraid my small-town rural customers would never want to use this due to the complicated nature of it. I needed something very simple that didn't require long training sessions to understand.

It's incredibly easy to use and rarely gives me problems.

System allows us to see who is unavailable but that doesnt' work well with how we assign visits to our sitters. I regularly ask for an upgrade in this area.

They were pretty good about answering email questions. The only complaint I have is that the internet interface is a little bulky and the CC Processing piece was a bit difficult to set up (3rd party).

To say this causes problems would be an understatement. Additionally, the GPS tracking leaves a lot to be desired.

Great software overall.

This is a very well thought out, robust system for pet sitting and dog walking.   The customer service is really good, very prompt and open minded to suggestions.   I used Bluewave Professional Pet Sitter before and this software is lightyears ahead.   

Really great customer service

We have been using Precise Petcare for a little over a year.  We love the scheduling system, the detailed profiles available for both clients and pets, and the note and journal features. What we don't love: their server goes down frequently, usually for just a few minutes but sometimes for hours. We have 8 walkers that use this system to keep track of their schedules and obtain the information necessary to complete each visit, including how to access the home.  To say this causes problems would be an understatement. Additionally, the GPS tracking leaves a lot to be desired. Even when our walkers follow all of the instructions on the Precise Petcare site, it still records them checking into and out of their location miles away from where they actually are. This makes it impossible to accurately audit their visit times. While we have come to accept this, I am waiting for the day that a client realizes this is a feature available to them and fires us for falsifying our check in and check out times.

Wishing they could get their act together

Thank you for your comments. We're glad to hear that you love our online scheduling, client/pet profiles as well as the note and pet care journal features!

As a provider of web-based software that our clients depend on for immediate, on-demand access, the reliability of our system is our highest priority. We cannot guarantee that there will never be any outages, but we'll certainly work to take immediate action 24/7 until the problem is resolved and make sure they are as brief as possible. We do provide the ability to sync your schedule using iCal, export data on-demand and receive daily schedule emails as alternative ways to access to your data.

We have previously shared with you with a possible cause of why the GPS locations may have been incorrect. We'll follow up with that through email in case you didn't see our response. Your clients will only see the GPS maps with the captured locations/times if you have turned on that setting.

Precise Petcare has made it easy for me to be more efficient in my work and to be able to access client information on the go. It also serves as a great portal to contacting clients in a professional manner. 

Comprehensive and Convienent 

Very good Software

I spent 2 months trying to figure out this software to use in my new business before I gave it up and switched to Time To Pet. Precise has a lot of options and features but just setting up a service was so complicated. It felt like a whole lot of clicking around for just one function that should be simple. I was afraid my small-town rural customers would never want to use this due to the complicated nature of it. I needed something very simple that didn't require long training sessions to understand.

It's a great tool but not simple to use

We hear you and take your feedback seriously. A lot has changed with our software in the nearly two years since you were trying it out. We're getting ready to release a whole new interface!

Our goal with this new interface has been to create a more modern, simplified system still rich with features. We're happy to say that it will be released soon! We'll also have a walk-through tour to show you around and introduce you to our features. It's important to us that we create a user-friendly experience and we have been working diligently to provide just that.

You can log in as a client at any time to view exactly what they'd be using. The client side is simple to use. They can quickly add/update their profile info, schedule new services, view their Pet Care Journals, and view/pay their invoices.

It has been a long time since you've tried our system so please feel free to revisit us and discover what we're all about!

I absolutely LOVE PPL! It has everything a professional pet sitter could ever need!

It’s a good software. If it wasn’t for the other software being easier to use, I would of stayed with precise pet care. Adaptability and costumer updates are important to me and this software didn’t provide that.

It’s okay

It looks like you had a free trial back in early 2017. We've added many new features since then, and redesigned our interface. We'd love for you to take another look!

We switched to PPC in 6 months ago and have been thankful everyday! The company upgraded servers and I'm participating in a Beta test right now. The interface is easy to navigate and share with clients and my sitters. 
We receive prompt response to questions and concerns from PPC. 

A sanity saver!

This application has worked a lot to take control of my pet that suffers from calculations, give medication at the indicated time and always keep in mind the visit of controls.

The best option in animal care

I have recently been using Precise Petcare software. The software itself is very user friendly. I set it up without much help from support. They were pretty good about answering email questions. The only complaint I have is that the internet interface is a little bulky and the CC Processing piece was a bit difficult to set up (3rd party). The scheduling piece is beautiful and saves me so much time when scheduling sits. I would like to see an App for the iPhone, etc.  

Precise Petcare Software Rocks!

Better softwares out there 

It's easy to plan out my daily schedule using this software. I'm able to check in and out of every job with ease. 

Precise Pet Care makes my job easy

I'm a hard person to please, but this software has exceeded my expectations

I have been a professional pet sitter for 10 years and recently switched from another software to Precise.  I have had a great experience with this company.  Any questions were answered promptly and thoroughly.  The software is detailed and my clients are thrilled with the emailed pet journals and interactive account.  There is also a detailed help section that really helped me learn.  I highly recommend this to pet sitting companies of any size.  It is very customizable to your needs.  

Great software-helpful people

Review for Precise Petcare

pro everything! I am sure for larger companies they might find something silly to pick at.. but its just amazing and SO easy to use for clients and pet sitters!

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