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ePRO Print MIS
PrintSmith Vision
InfoFlo Print
Recommended
Owen C.
Printing, 1-10 employees
Used daily for 2+ years
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Friendly and helpful. Always very personal (ie you're not directed to an auto attendant, one of my pet hates) and always willing to look to make a change to the system for you if it's of help to you. Highly recomend this company to deal with.
It's easy to navigate, goes from start of a job to the very end of a job (quote to payment and everything inbetween) and it's possible to put it on multipe computers - PC, Mac, iPad, iPhone etc and have multipe users for the one monthly prescription.
I'd really love to be able to write a letter to a customer from the system where you pick a customer and a contact in the customer and then if there was a letter symbol that you could click on where it would populate the business (customer) name and address and the start of the letter (Dear Jim, for instance) and would have your signe off at the bottom so all you have to do is type what you want to say. We used to have this on our old system and I really miss it. 98% of our comunication is done by email but sometimes you have to send a letter be it with a sample or whatever and that would be so useful. It would also record your letter on the customer file.
Ryan S.
Printing, 1-10 employees
Used daily for 2+ years
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Overall, Printlogic is integral to our business. It helps us keep organized and manage projects, estimates and billing.
Relatively inexpensive for team use, relatively low learning curve, browser based, responsive support staff
There are certain features that could be improved on, most of all the production manager could be tweaked to be more user friendly. While many things have customization options, more could be added on front end, rather than requiring support staff to implement. Client facing documents (statements, invoices, estimates) could use a facelift and more customization options.
Mark E.
Printing, 11-50 employees
Used daily for 1-2 years
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Frustrating!
This is a difficult question to answer as I am struggling to find an aspect that does not have limitations in its functionality!
The material file set up is a bit nuts! You can increase prices for quote cost and also quote sell in the material files but that does not link to the purchase order cost so you have to export the material file to excel, do the updates in that file, then send to Printlogic to upload. Be very careful in how you set up the excel file! The calculation engine / terminology is very poor, e.g. 1/3rd A4 6pp Leaflet would print 2up work and turn on SRA2, Printlogic calculates this item as 12 x DL's on an SRA2 sheet, it does not calculate to a flat sheet size, i.e. A4 folding and does not link to a working template. Unfortunately a lot of time is spent manually entering in job bag instructions that should be readily available from the quotation calculations.
Jonathan G.
Printing, 1-10 employees
Used daily for 2+ years
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I have worked with the system since 2014 and have seen it evolve and improve year on year. Enables me to manage my quotes and orders and provide everyone in the team an easy to use system to update and track orders. Makes administration easy and provides great reporting options.
The ease of use, the great customer support and the wide variety of uses.
The costed quoting section, very labour intensive to setup. Always lose patience with it when I attempt to work on it.
Graham L.
Printing, 1-10 employees
Used daily for 2+ years
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Excellent customer service, Just a phone call away if you get stuck
Ease of use and the ability to track Jobs and quotes at the click of a mouse
I was unable to think of one , as fas as i am concerned it does what it say's on the tin, A great product, that's why we got it
Kevin S.
Printing, 1-10 employees
Used daily for 2+ years
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We have used PRINTLOGIC for over 7 years now and find it absolutely invaluable in helping the efficiency of running the Business. Previous customer quotes/orders available in seconds and saves so much time.
Ease of use, producing clear concise Quotations. Great reports can be produces for Sales/Cost data
We did not start off using the Invoicing facility....and wish we had!
Mark M.
Printing, 1-10 employees
Used daily for 1-2 years
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Printlogic cloud-based option gives us massive scope to work remotely on our business where ever we are
Easy to use software with great functions for in-house production and the handling of all external suppliers
The PO system is clunky and needs refining
Stephen R.
Printing, 1-10 employees
Used monthly for 2+ years
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Good at what it does with a great support team on hand.
It is built by printers for printers so totally gets what we need.
As we changed our business model to a creative full marketing agency we needed to migrate to a software package that was built for that sector. If we stayed in print we would have stayed with Printlogic.
Andrew B.
Printing, 1-10 employees
Used daily for 2+ years
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We've been very pleased with PL from the start. The price is hard to beat for what you are offered. The customer service has been outstanding. I do find it takes a little longer to hear back from service than it used to, but the company has been growing and I find their time to reply is still well within acceptable limits.
It has a wide range of features that often only come with higher end systems. PrintLogic is easy to get going with and has the ability to become increasingly useful to your company as you learn more modules and features. We like that we can doing everything, including invoicing, from within the cloud-based program.
Some of the interface feels dated - it isn't as flashy as some newer UI. Occasionally, I find the robustness of a module not as much as I'd like it to be. For instance, in cost estimating, I find building custom quotes can be a little clunky in bringing different products together; however, it is often the case of you get out of it what you put into it. The more data and products yoyu build, the better it performs.
Steven W.
Used daily for 6-12 months
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We are currently using the works order and invoicing modules, and will progress to purchasing in the next few months. Information on job status and relevant documentation such as delivery notes and invoices are easily accessible. The ability to email these documents plus other attachments is very useful. Copying previous works orders to create new orders, and the ability to switch the information over to another customer is straight forward. Numerous reports are available covering all aspects of Sales, Production and Accounts.
The software is primarily designed for printers, and as a finisher/POS and box maker we have had to adapt to system to work for us. For a user, some of the operations are not intuitive. Printers tend to use job lot pricing and orders are usually made and delivered in 1 lot. We use job lot pricing, but also per 1,000, and each, which the system does not cater for. We also deliver some jobs over a period of months and so require part invoicing, and on some work will charge for overs, or reduce the cost of the job is short. The system does not cater for this, and although there are ways around this problem, it requires more input by the administrator. For example, if a job is entered as 20,000 copies @ £2000 i.e. £100 per 1,000 and only 18,000 are produced, we would invoice @ £1800. To do this the order quantity needs to be amended to 18,000, otherwise, when completed the invoice would be produced @ £2000. This however leaves the customer record at 18,000 ordered which is incorrect. With regard to the estimating, we do not currently use this module as it does not lend itself to our operation. This will take considerable adaptation to work for predominantly bespoke sizes of materials products and the various pricing structures we use.
Wayne W.
Printing, 1-10 employees
Used daily for 2+ years
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Overall, I like it and customer service has been awesome.
Overall, compared to our old system, it was easier to set up. It still doesn't replace common sense when it comes to production, at least I haven't found a way to make it 100% accurate. But some of the features have saved us time, especially in the billing process.
Setting up run rates was (and still is) problematic, point in case, I had to make 4 different set ups of the same press to cover different scenarios. Also, there's no way I know of to copy and combine multiple repeat orders in to one new order. And there's an issue when copying a quote to a new quote then making that new quote and order, for some reason the information in the description box won't copy over.....something I've been meaning to ask about
Neil W.
Printing, 1-10 employees
Used daily for 2+ years
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Printlogic have been great, the software drives our estimating team and manages our jobs. Conor has been great in the support team. There's functionality i wish we could update and there are very few new feature updates come through.
Printlogic won it for us on value for money. The core functionality; estimating, storing job information and invoicing were easy to use, easy to setup and we weren't missing a lot from the much more expensive software options. Plus it was available as SaaS so anywhere - with no install.
Print Logic has a few features (which they could even charge additional fees for) that could be brilliant but really miss the mark and feel rushed.Other software solutions are charging through the nose for things like proofing and webtoprint. Printlogic actually has these but they are clunky and not really fit for purpose. Also the production scheduler is not well thought through.The API isn't ideal and the integrations, we have found, don't feedback into printlogic.
scott w.
Printing, 11-50 employees
Used daily for 2+ years
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Fantastic. The support staff are so helpful they really work at a high level
Very easy to use and set up. We handle lots of small value orders and Print Logic is very quick and effortless to generate orders
The only part of Printlogic I dont like is that on the order screen I wish you could see all the most recent orders rather than a few of the latest and then some older ordersAlso in the quote screen it would be good to see the quantity and price of the quote without having to physically open up each quote but these are very minor points
Peter M.
Printing, 1-10 employees
Used daily for 2+ years
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Overall, setting prices, quoting clients, job implementing, finishing and invoicing are all extremely practically applied and creating job bags for work floor instructions is also very good. The support team are very good too and approach some levels of bespoke planning for my requirements, leading me to re-enforce the fact that Print Logic is an excellent product that is very good value for money.
Print Logic seems to fit in with my business. It allows my staff to keep all information in one place and refer back to it with accuracy when required. Although it isn't perfect by covering all that is required, it does offer good value for the monthly fee
I find updating stock pricing extremely frustrating, finding stock and setting prices can be confusing and laborious. Order tracking and workflow planning is frustratingly inactive.
Yvonne G.
Printing, 11-50 employees
Used daily for 2+ years
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It's makes the day to day running of your production easier as everyone in the company can view and update jobs throughout the production line and track down queries on jobs quite easily. All documents can be emailed to the customer directly from the system. The support team are very helpful with any requests for bespoke functions.
Over the years we have obviously accumulated a huge amount of data on our system - for example paper types - but we can't delete any of these off as they are attached to old quotes that have been sent over the years - it would be great to be able to still view our old quotes but get rid of old paper types on our PO materials list to make it easier to search and view our materials list and also Printlogic have mentioned that it causes our system to be slower than it needs to be at times.
Chris L.
Printing, 11-50 employees
Used daily for 6-12 months
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5 Stars. Not one complaint with working with anyone at PrintLogic.
Printlogic has worked with us on modifying parts of the system that we wanted changed, customized, or add something that wasn't there with a masterclass in customer service.
There are somethings that we weren't able to change since its a cloud based system because it would impact other users. This is not an issues but needed to fill this field with something.
Lynne L.
Retail, 1-10 employees
Used daily for 1-2 years
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Excellent back up help and customer service. They answer emails promptly and solve any issues in a very short time.
We are a trophy and engraving company and using print logic has transformed our business with its ease. The software needed to be adapted to suit our industry and with a couple of exceptions it is perfect for what we need.
There are a couple of tweaks that are bespoke to our industry that would be great but no negative points to be made as so many bespoke alterations have been made to suit ourselves that we are really happy overall
Phil M.
Printing, 11-50 employees
Used daily for 2+ years
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One word describes my experience - Outstanding!
Very open system that can be adapted to suite individual needs and the after sales and ongoing support and training is fantastic
It is to easy to use "short cuts" to put information into the system when there is a better way to do things I don't realise are there!
Ethan W.
Printing, 1-10 employees
Used daily for 2+ years
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Wee've been using PrintLogic for over 4 years and have been happy with the product, customer service, and price.
The options of manual quoting and costed quoting gives both the ease of entering more complex quotes, and consistency regardless of which employee is quoting. Time saving features like auto calculation of margin, product cost, impositions per sheet, and discounting also take the guesswork out of quoting and provide more accurate quotes. Having it as a web based app speeds up how quickly information is shared from employee to employee.
Setup and training probably takes a little longer than most other applications
Paul F.
Printing, 1-10 employees
Used daily for 2+ years
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The programme and quoting system in particular helps me best use my time to issue tenders to multiple suppliers simultaneously.
Easy of tendering, quote comparison & price calculations are slick. Linking them to jobs, purchase orders & invoicing works really well too along with easy to view work in progress list.
Some financial reporting could be better. EG. Order total v costs: in particular when there are multiple purchase orders & multiple invoices issued within one job.
Derrick D.
Used daily for 2+ years
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I find Printlogic to be a very helpful tool for estimating, job docket generation, purchase orders, invoice generation and archiving. It covers all the bases as an MIS and is highly functional and intuitive. Customer service is very good , rapid response to all queries and flexible/open to making changes to the system as requested.
User interface in certain areas can be a little confusing for new users and can take a little time to get used to some of the navigation. But online training and support available to address this so not a big issue once you put the time into learning how to use the various modules.
Katie M.
Printing, 501-1,000 employees
Used daily for 2+ years
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It's a very user friendly piece of software that I have used in two separate companies. It can be personalized to suit various profiles/ accounts. There is a great range of reports that can be created and accounts can be pre populated with customer pricing and specification. If creating a quote request, the supplier price is populated directly into the system which is a great function
You can't freeze out suppliers if they are late when coming back with pricing or lock an RFQ/ quote if you have allocated the job to another supplier
Aengus O.
1-10 employees
Used daily for 1-2 years
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Having used a bespoke production & admin system that was developed 30 years ago for the Snap Group, the move to Printlogic for me a year ago was a dream. At last a system that practically does it all, the old cumbersome tasks of sending copy invoices, issuing statements, running off reports, issuing PO's etc. are now all there at the click of a mouse and are presented in a very 'user friendly' way. Most importantly, the follow-up and customer service provided by the Wildcard team is excellent. We are a year using Printlogic and certainly there are no regrets here !
Ease of use
That you can't allocate a discount to a payment, so if an invoice is 21.55 and the client gives you a cheque for 20.00, you can't put a discount of 1.55 against the due amount. This is a serious flaw in the system as bank lodgement reports are always incorrect.
Glenn B.
Printing, 11-50 employees
Used daily for 1-2 years
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The speed in being able to issue quotations now is a boon as well as all the team having access to the same information. A time saver when changing from handwritten jobsheets to computerised.
It takes out all the manual calculations or pricing and copying the same details by hand if writing jobsheets manually for multiple jobs. Having a digital record of the details of a customer's history aids in consistent pricing without the headache of digging out archived jobsheets. Seeing at a glance what jobs are at whatever stage on the Print Floor is great to monitor work.
Putting in requests to amend the layout of information or data is frustrating as each request may be dealt with by a different programmer.
Bronwyn D.
Printing, 1-10 employees
Used daily for 2+ years
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My experience with Printlogic has been very favourable and when I need support this is always readily available. It is an easy system to show to new employees also
Once the information is keyed into the system from an enquiry this will follow through to works order, purchase order, delivery docket then invoice. It is easy to use
When you get updates sometimes they are not very clear so usually I do not use the updates, would prefer if there was a better explanation with them