ProPet Features

ProPet

Kennel, daycare & grooming management software

4.64/5 (98 reviews)

ProPet Feature Summary

  • Pet & client manager/integrated CRM
  • Online agreements & contracts
  • Vaccination tracking
  • Expiration warnings
  • Color-coded tracking system
  • Historical records archive
  • Internal notes & messaging
  • Document storage
  • Process automation
  • Grooming module
  • Online payments
  • Appointment calendar
  • Online appointment booking
  • Automated confirmations, reminders & notifications
  • Automatic invoice creation
  • Financial reports
  • Drag-and-drop scheduling
  • Split bookings
  • Add-on services
  • Employee assignment
  • Support for multiple pricing structures
  • Automatic premium & discount rate triggers
  • Automatic late fees
  • Discount management

Industry Specific Feature Comparison

Most popular features of all Industry Specific apps

API (144 other apps)
Accounting Integration (87 other apps)
Activity Dashboard (140 other apps)
Activity Tracking (89 other apps)
Automatic Notifications (111 other apps)
Billing & Invoicing (117 other apps)
Calendar Management (98 other apps)
Client Portal (77 other apps)
Customer Database (78 other apps)
Customizable Reporting (100 other apps)
Data Import/Export (94 other apps)
Document Management (77 other apps)
Electronic Payments (95 other apps)
Inventory Management (114 other apps)
Inventory Tracking (86 other apps)
Invoice Management (118 other apps)
Reminders (90 other apps)
Reporting & Statistics (167 other apps)
Search Functionality (90 other apps)
Third Party Integration (104 other apps)

Competitor Feature Comparison

ProPet Feature Reviews

25 reviewers had the following to say about ProPet's features:

Ann Tober

Easy to set up and get started on

2018-05-22

Tracks all my revenue sources in one location for simple recording and reconciliation

Pros

Interface with QuickBooks online and with MailChimp; general ease of use; good reporting capabilities

Cons

Lack of ability to easily track inventory and different revenue streams in QuickBooks; disorganized retail module

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Anne,

Thank you for taking time to give us feedback! As the retail module is still in beta, we take feedback and suggestions from our customers to build a module that best suits our customers.

Read more
Stephanie Shipley

Great Software that will soon be cutting edge

2017-01-14

Thank you, Customer support for your absolutely awesome support.

Pros

Ability to move dogs from one kennel to another during their stay! Customer portal will be great!

Cons

Inability to book an ongoing daycare reservation without billing the client up front.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ProPet

You will have the whole package when you are able to introduce occupancy based pricing. For example, $30/night when occupancy in below 50%, $35/night for occupancy rates of 51%-90% and $40/night when occupancy is higher that 90%.

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Stephanie,

Thank you so much for reviewing ProPet! We're glad that you like the software, and appreciate your feedback and all of your suggestions.

Read more
Lori Morrison

Nice looking user interface but lacks some of the features we want/need.

2018-05-22

Pros

Friendly looking user interface with the ability for customers to have their own accounts. Customers like it.

Cons

Too invoice heavy. Some important reports for dogs are lacking or still in development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hello Lori,

Thank you for taking the time review our software. We appreciate your feedback! We are constantly working to improve the software and release new features and updates, so your needs will be fully met soon!

Read more
Colleen Combs

Unmatched!

2017-01-09

The online portal for our clients is fantastic and is receiving high marks from our clients as well.

Pros

Ease of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features.

Cons

If you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ProPet

Don't hesitate to call customer service if you need it. They are fantastic and generally find a solution for you. The best advice I can offer is to SUBSCRIBE!!

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Colleen,

Thank you so much for your glowing review and recommendation of ProPet! It really means a lot to us.

I also wanted to let you know what you actually can resend an introductory email! In order to do this, please go to the customer's account, edit customer, and click on the Actions drop down link in the top right corner. Here you can send out a new welcome email.

Read more
Catherine Slade

Can't do without it!

2017-01-09

Propet is the most intuitive, customizable solution available.

Pros

Ease of use, functionality, flexibility customer service is awesome.

Cons

Limited reporting abilities (financial especially) but told more coming...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ProPet

Highly recommend them!

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Thank you very much, Catherine, for your review of ProPet. We are so glad to be your permanent solution!

Read more
Anonymous
(Retail company, 5001-10000 employees)

Good but not perfect

2019-09-26

ProPet saves time and paper by providing a comprehensive all in one solution

Pros

great idea for software and helps mange and track kennel's daily activities. All in one solution for busy business owners.

Cons

You have to contact customer care once or twice to get a grip on how to use all available features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tami Rourke

Unbelievable Software

2019-08-13

Amazing price, amazing program, and amazing response when you have a questions (Although the software is so easy to use, that we rarely ask for anything) They have offered new things (incident report) which we a smart idea and we love it and are using it now for complaints so we can be on top of the issue asap.

Pros

Implemented it the following month, and all the staff were using and loving within the first day. The reports are amazing to use.

Cons

The only issue is the the cross API with TWO TAXES doesn't work in Quickbooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gina LaMonica

Customer support during startup was very helpful.

2018-05-30

Makes my business more efficient.

Pros

Integration with other programs I am currently using. Reporting features.

Cons

Can't easily schedule more than 1 visit per day for same client. Doesn't integrate with PayPal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Gina,

Thank you for your review and for using ProPet for your business! Since we don't yet have a module specific to Pet Sitting and Dog Walking, I can understand that it doesn't totally suit all your needs. We do hope to tailor the software more to these types of services in the future!

Read more
Lianne Goldin

Excellent A few features such as add on services and booking options would be better if more flexibl

2018-05-22

Pros

Scheduling. Reports. Ability to integrate with website.

Cons

Not flexible with some options - for example discount can't be applied if pets boarded together vs separately. Pet taxi service difficult to schedule. Can't link grooming to boarding

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Lianne,

We really appreciate your review of ProPet! I believe that we can find solutions to many of the cons you list. Please feel free to reach out about this!

Read more
Cheryl Caswell

From the moment I emailed to get more information about Pro Pet, the experience has been fantastic.

2017-10-02

Pros

They are always updating the functionality as well.

Cons

The daily reports could be sorted better in terms of how they print out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Karen Butler

Its been an awesome transition.

2018-05-22

Pros

The ease of use, the reports, the calendar, the vaccination notices.

Cons

It's hard when you have a question but don't get a response for 24 hours. You have an issue and would like it resolved quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Karen,

Thank you very much for your review of ProPet! While we aim to answer help tickets within 24 hours, we do try to answer them sooner than that and as quickly as possible!

Read more
Spencer Butcher

Not the best

2019-07-31

There is no searchable help screen from within the software.

Pros

With ProPet I can avoid double bookings. Clients seem to find it easy enough to use.

Cons

You can show on the calendar (X'd out dates) when you will be closed, but a client can still submit a reservation as long as their dates are on either side of your closed dates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Johnson

It has been an easy transition moving from our old program to ProPet

2018-05-24

Easy to use Variety of options for client information Can access from anywhere

Pros

I like the fact that the transition was very easy from our old program to this one, this program is easy to use and offers a lot of flexibility. Customer service has been great in assisting me with any questions and providing information on certain functions of the program.

Cons

For example.....when I have a dig that is checked into daycare but is also getting a groom and paying for a class, rather then it all go under the daycare (having them be entered as an add on service), have the other services go under their particular service area all while keeping it on one invoice. I am looking very forward to having the commission report completed as well as I have 2 groomers on staff right now and their payroll take a while to go through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hello Kelly,

Thanks for taking the time to review ProPet and for sending along your suggestions. We're glad that you found the transition easy!

Read more
Katherine Jensen

Customer service is amzing, She has gone above and beyond getting us all set up and is always there.

2018-05-24

As mentioned in the survey.

Pros

Very user friendly Our clients love it We switched from Gingr to Pro Pet because of affordability and function

Cons

Can't change the calendar times or description without affecting the client booking history Pre-Paid packages button and position is very confusing to people when booking because all they see are the reservations buttons above and go there instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Katherine,

Thanks a lot for leaving a review! We have appreciated all the feedback you've given us over the past few months!

Read more
Kasey Litt, CPDT-KA, CPACP

From the beginning Propet has been great to work with and has fixed things immediately for me.

2018-05-22

I use the report functions daily.

Pros

Almost able to run my complete business and they try really hard to make it all work but it doesn't for the home pet services side.

Cons

I did have an issue with the QuickBooks integration but they fixed quickky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Thank you very much, Kasey, for your feedback! We do plan to improve upon our capability of handling services outside the current modules that we offer, such as your pet sitting!

Read more
Sheena Wa

Overall good experience.

2018-05-29

Pros

Online booking system is a very nice feature and our clients also enjoy it.

Cons

Finding that some of the reports are not always 100% accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Sheena,

Thanks for taking the time to review our software. Our reports should be accurate - please forward any examples that you find where this is not the case so we can look into it further!

Read more
Casey Palmer

Amazing customer service

2017-01-09

It automatically emails clients booking and invoice confirmations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Casey,

We are so happy that you chose ProPet; thank you so much for your kind review. We look forward to our future with Canine Existence!

Read more
Sharon Hornby

This program has everything we need for our dog & cat boarding facility. Amazingly easy.

2018-05-22

Pros

The software has everything we need to track, document, interact via emails, invoicing and uploading pictures of the dogs & cats to show up on the kennel cards (AKA boarding sheet).

Cons

Incredibly easy to teach new employees on the software and it hasn't failed us yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hello Sharon!

Thank you so much for your review. We¿re glad that ProPet has made running your business easier!

Read more
Liliana Stubbs

Amazing program that our clients find easy to use and convenient!

2018-05-23

Pros

Love its functionality and how user friendly it is.

Cons

Wish the private training options could be more customizable and that employees didn't have access to the dashboard or full kennel view options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Liliana,

Thank you so much for your review of ProPet! We are so glad that it helps you with your business.

That is a good point, regarding the employee access to the dashboard/kennel view and we do plan to make refine the user restrictions more!

Read more
Ryan Warner

Best software design ever.

2018-05-22

Ease of use better connection with clients

Pros

Easy to use and access anywhere. Clients become connected to your facility and get knoledge from the customer portal.

Cons

There needs to be a app for clients to beable to receive the information and details they put onliner and so they can book apts from a app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hello Ryan,

We really appreciate your wonderful review of ProPet. I completely agree with you, it would be great if we had an app for the customers and it is something that we plan on offering in the future!

Read more
Lisa Marie Szaraz

Simple, streamlined, time saving, worth the value

2017-09-26

Easy booking, streamlined financials, customer support is greay

Pros

ProPet has saved my team and I endless hours coordinating and booking clients. No more whiteboards for us!

Cons

The customer service is responsive, the software is reliable and most of all, it makes billing our clients a breeze.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Lisa Marie,

Thank you so much for your review of ProPet! We are so glad that you are finding our features so helpful.

Read more
David Bilow

Pretty good so far. Not liking that we can't send text message reminders for appointments.

2017-09-26

Pros

Also like the reminders for expired vaccinations.

Cons

The most frustrating part of the software is no text message reminders for confirming appointments and no way to schedule appointments directly on the calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi David,

We appreciate you taking the time to write a review about ProPet! Thank you for your suggestions. We do plan to work on the SMS abilities as well as continue to build out the Beta Grooming Module. We are always happy to accept feedback from our customers!

Read more
SB Stanley

Great for the value

2018-05-23

We have been able to integrate all of the components of our business into one software.

Pros

Functions such as 'Kennel View' and its drag and drop feature make it so easy to check/adjust current and future kennel assignments.

Cons

The downside to this software is that there is no manual and if I have a question I have to submit a ticket but it takes 24 hours (or more) for someone to respond or resolve the issue. The ProPet support team are very good --they're very accomodating and always willing to help--it's just the lag time between the issue I am having and the time to response can be frustrating especially when you're first getting started with the software. I wish I could resolve my own issues by having troubleshooting resources available that could tell me what to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Thanks for your review!

We do try to respond to every ticket within 24 hours but usually do reply sooner.

While we do have an FAQ, I agree that an actual manual would be very helpful! Thanks for the suggestion.

Read more
Katrice Rodighiero

Great Program

2018-10-05

Great customer service and Tech support!!!

Pros

Easy to use, intuitive, even if you had been using another program.

Cons

We have found using a calendar when doing date of birth and vaccinations is our least favorite feature, it would be easier to just type in the date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hello Katrice,

Thanks for taking the time to review ProPet! We appreciate your feedback and do agree that the vaccination calendar could be easier to use - it is something we hope to improve in the future!

Read more
Mat Priestley

Helped us transorm the way we manage our Dog Day Care business with great professionalism

2017-06-02

Reduced our admin time by 90% which more than covers the monthly charge. Our customers love that they can order online and see what they have used.

Pros

The only system out there that I could find which could accommodate the pre-pay vouchers we use in our business and keep the customer records we need to be compliant with our license in a cloud based system.

Cons

Some of the business report tools don't let you integrate the numbers as much as I would like (hence the 4stars and not 5 stars) but to be fair to Pro Pet they have helped me out with a couple and I guess I might not be the typical customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProPet Software


Hi Mat,

Thank you so much for your kind words. I'm so glad your customers are appreciating the software and that your admin time has been reduced! :)

Read more