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Rentle Logo
Rentle

A platform for renting and selling products as a service.

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(7)

Rentle Reviews

Overall rating

4.6

/5

120

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.65/10

Reviews by rating

Pros and cons

It was very easy and intuitive to set up on my own and the interface is so very clean and appealing to me and to my customers.
I have reached out to customer service several time and have gotten a timely and helpful response. I have had a great experience with this company.
Rentle was easy to set up​ and our members find it straight forward and easy to use. It also has a very clean and visually appealing look.
Does not send any warning if if you do something wrong.
Maybe I am old-fashioned but I am missing more visible picture of rental situation.
Customers are still able to make purchases but I am having trouble getting my shop to view as a full screen on my WordPress site.
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120 reviews

Recommended

AR
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Verified reviewer

Sports, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy rentals with easy Rentle

Reviewed 2 years ago

Product suggestions - cross-selling our different products and services is the best in class.

Pros

Ease of use. You don't need days of training to teach new rental shop crew to start working with the system.

Cons

Integrations to our existing systems. Always room for improvement.

Vendor response

Thank you for the feedback! We are always trying to aim higher and provide more value for our customers!

TD
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Thomas D.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Title

Reviewed 2 years ago
Pros

Pricing model works very well for me, as I am a startup. The transaction based pricing will go up as my business grows, which is fine for me.

Cons

Translation to German is sometimes a bit "rough", but team at Rentle is open for suggestions.

Vendor response

Thank you for your feedback Thomas!

AM
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Anne M.

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Rentle

Reviewed 3 years ago
Pros

with short period of using rentle, I like the most that it is easy to use.

Cons

It is sooo slow to use , takes time to get the overview of the rental situation. Also would be great to get an overview of rental situation something like a "calendar style", to see maybe more clear the situation. Maybe I am old-fashioned but I am missing more visible picture of rental situation.

Vendor response

Thanks for the review Anne! Feedback like this helps us develop the product in a way that supports the need of our customers. We are developing the performance of our product and are committed to increase the speed of the product. A more visual overview of the rental situation is also being developed and it is planned to be released in the near future.

ŁP
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Łukasz P.

Sports, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rentle in small E-bike rental business

Reviewed a year ago

It suites all our needs, we are just waiting for Polish language support.

Pros

It has all the features needed. It is a dedicated system that covers most use cases in bike rental business.

Cons

There is no support for Polish language. @Rentle we are waiting for it!!!

Vendor response

Glad to hear that Rentle is working out for you We are constantly working on introducing new languages for our platform and hopefully Polish language will be soon available. Kind regards, Joel

ME
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Martin E.

Machinery, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very active development, which has both pros and cons

Reviewed 10 months ago

When I started my rental business there wasn't really any alternative to Rentle but as I started using them, I realized that it was exactly what I was looking for - a turn-key solution to start renting out equipment, without any up-front costs and quick to get started with. Although there were a couple of features I would like to have it did all I needed it to, and during the time I've used Rentle most of these features have been added. Customer service is great to work with and if they can settle on a pricing model there's very little I can complain about.

Pros

The developers are very active and listen closely to their customers, and they implement and improve features constantly. The integration with either WordPress or a simple, static HTML is very straight forward. Every time I've had a question or concern Rentle was quick to reply and always took my issue seriously. I've even had online meetings with representatives from Rentle where I could elaborate...

Cons

At times it feels like the developers are adding and changing too much which makes it difficult to keep up with new features and functionality, both for me as an admin and for my customers. This also results in a somewhat messy and inconsistent admin interface. Some settings are under Settings, others under Account, and some have their own item in the menu. When the inventory functionality was redone...

Vendor response

Hi Martin and thank you for your feedback, we appreciate it. We're constantly working on improving the experience for our clients. Reach out via the in-app chat if there is anything you need help with! Kind regards, Polina

JI
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James I.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rentle the near perfect rental tool

Reviewed 9 months ago
Pros

With a great user interface, which matches our expectations and standards as a business. Rich in features simple to use. Great customer support. Always willing to listen to feedback and improve.

Cons

It doesn't offer built-in integration for follow-up emails please leave us a review etc. Which for us is essential and I am sure many others.

Vendor response

Thank you James for the feedback and happy to hear you have enjoyed Rentle. We are working to enable the possibility to create custom transactional emails. Meanwhile you are able to create such follow-up emails with the help of our webhooks.

RD
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Rudy D.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ski rental made easy

Reviewed 6 months ago

Our rental workflow in two rental stations got digitized with Rentle with an ease and we could speed up our turn over time in instore rentals although our staff is not too much into computers!

Pros

- easy integration in our daily workflow- easy shop integration in existing website- quick and efficient handling of in store rentals

Cons

Nothing to complain about the operation and integration!

Vendor response

Many thanks for your feedback - we really appreciate it!

lc
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lucas c.

Events Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use. Easy learning curve, good features

Reviewed a year ago

we have Rentle Advanced but we are in the learning and testing stage. What we noticed is that it will greatly reduce overselling and processes, to focus on the products and the customer. It will also reduce sales costs with the online store.

Pros

very intuitive for the user, simple interface, simple with very good UX. very good real time stock system that avoids overselling (rentals). bulk products and packages.

Cons

an integration with a local payment method would be required (Argentina and LATAM as Mercadopago)

Vendor response

Happy to hear Lucas that you are enjoying the simplicity and UX of our platform. Our product team puts a lot of effort and focus on this. We are also constantly working to add new payment methods so we appreciate your feedback regarding Mercadopago! Kind regards, Joel

RB
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Roland B.

Telecommunications, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Get up and running quickly

Reviewed 7 months ago
Pros

Rentle has a really well thought out suite of features at a competitive price

Cons

For large orgs that want to make rental management as frictionless as possible Rentle is excellent but for smaller orgs who are very hands on with every rental they may find Rentle's lack of moderation features (i.e. the ability to manually confirm rentals after staff review rather than have them automated) hard to work with.

Vendor response

Many thank you for your feedback, Roland! We are happy to let you know, that we are already working on introducing more flexibility to the booking and checkout process in the near future. Please stay tuned!

RH
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Randolph H.

Entertainment, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great product great customer service

Reviewed 7 months ago
Pros

The ability for inventory management and scheduling

Cons

Not many options to customize. Delivery/pick up option not really clear

Vendor response

Thank you for your valuable feedback, Randolph! Just last week we released some new options to customize your Rentle store - feel free to have a look at our product updates at https://updates.rentle.io/ We are also working on providing more clarity on the delivery feature, hopefully, we will see developments here soon as well :) Best, Bianka

MK
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Miika K.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fast deploy solution

Reviewed 3 years ago

Overall we have seen beneficial to use Rentle, a way more cheap than the other if your business is smaall

Pros

Easy to manage if all rentals are done with Rentle. Customer support has been excellent.

Cons

If some rentals are for some reason done outside Rentle, it is not easy to manage those without making the reservation with Rentle (and paying the comission). Location management / shared products could be better.

Vendor response

Thank you for your review, Miika! We are happy to see our clients receive the benefits of Rentle.

DB
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Duke B.

Information Technology and Services, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy Setup

Reviewed 2 years ago

It is a pleasant experience. I was integrating it into my website and had a very good customer support experience. The lite (free) version has a lot of features for my small company. I'd definitely purchase the core as i scale up.

Pros

The product setup. I have used other tools and plugins that are quite complicated to begin with. Rentle is very simple to setup and use. The customer support provided by [SENSITIVE CONTENT HIDDEN] was awesome as well.

Cons

Well, I think they could allow for flexibility in designing the user interface, especially for those of us who'd like to integrate into our websites.

Vendor response

Thank you for the review and comments! More online store customization options are coming in the future.

BC
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Ben C.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Truly free to use

Reviewed a year ago

Overall, I’ve found it easy to use but lacks a few abilities, like site customization.

Pros

The ease of use is outstanding. I can add products in just a few clicks. Adding details is effortless and not overly burdensome or tedious. The features that are included in the free version are sufficient to get you started. For businesses that are below a certain threshold in monthly sales can see their monthly fee cut to to help business owners out that much more.

Cons

While there are many features that will help you getting your business up and going, there is no customization options when it comes to the look and feel of your online store. I have yet to find any. It’s all black text on a white background.

Vendor response

Hi Ben and happy to hear you have found Rentle easy to use and get started with. Thank you for all your other comments as well, within the last month we have released a set of features that give you much more control to customizing the look and feel of your online store! Kind regards, Joel

TP
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Teemu P.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect fit for rental company

Reviewed 3 years ago
Pros

Fast customer service from developers. Quick to act on bugs and other missing features we might need. Easy to use and learn. Can be run on any computer platform as it only needs a browser. No softwares needed.

Cons

Minor inconveniences during rental process that still need fixing but the dev team is quick to address the issues. No sell feature yet. Only rental.

Vendor response

Thanks for the review Teemu! We are always happy to get your feedback and are constantly looking for new ways for us to support your business in the best possible way.

BB
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Bianca B.

Recreational Facilities and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy Customer for Kayak and Paddle Board Rentals

Reviewed a year ago

I have reached out to customer service several time and have gotten a timely and helpful response. I have had a great experience with this company.

Pros

Easy for me to implement and easy for my customers to use.

Cons

Would like to be able to attach a rental agreement customers must sign prior to payment. Then I could keep digital files attached to each rental.

Vendor response

Hi Bianca! Thank you for your feedback, we really appreciate it Best, Joel

JS
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Jeroen S.

Hospitality, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Quick and easy

Reviewed 2 years ago

Hands on and fast answers!

Pros

Super easy to implement and quick support

Cons

Nothing so far xxx

Vendor response

Jeroen, Thank you for the review! We will continue to do our best to make renting fast and easy for all rental businesses. We are happy to win your business and we will do our very best to keep you happy.

TS
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Tom S.

Sporting Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Streamlined and organised

Reviewed 9 months ago

All the team have been very helpful helping me build my online shop initially and creating an inventory. There is no such thing as stupid question and even for me, an IT novice it was easy to set up.

Pros

Very easy to use and has made the business more efficient.

Cons

Nothing, everything worked the way I wanted it to.

Vendor response

Thank you for your feedback Tom and happy to hear that Rentle has been helped your business!

JA
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Jenni A.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 3 years ago
Pros

Easy to use, easy to create new products. Clear software.

Cons

Software is a bit slow when you have lot of products in it.

Vendor response

Hi Jenni and thank you for your review! Happy to see that you find the software clear and easy to use. We are actively trying to upgrade the performance of the software and some of them have already been rolled out. Hopefully, these upgrades will help you even further! :)

RL
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Rebeka L.

Food & Beverages, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good platform in development

Reviewed a year ago
Pros

Easy to use, for the staff and the costumers. Great service from Rental's employee.

Cons

To book a duration without being able to book in an other way. We organise a big Christmas market in november-december, dans I would have like to be able to do package deals. I'm also sad deposid are not possible in Canada, but I know it's coming in 2023.

Vendor response

Thank you Rebecka for your comments and feedback, we really appreciate it!

JR
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John R.

Events Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use for the rental and for the customer

Reviewed 9 months ago
Pros

Easy to use and create new users, easy to learn and good customers service

Cons

Some moore reports of sales and for bookkeeping

Vendor response

Thank you John for your feedback!

Id
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Ignacio d.

Sports, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rentle has helped us to get a lot of new bookings

Reviewed 2 years ago
Pros

Its friendly user interface that makes it easy for the customers to book online.

Cons

Not being able to block the products I do not want my customers to use

Vendor response

Ignacio, Thank you for the review! We will continue to build on a great user experience for your customers and you as well. We are glad to see you are taking advantage of Rentle's features and growing your business. One of the best things about Rentle is the flexibility of our system, and we have a few ways to handle this issue; your success manager will be reaching out to you.

GM
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Giorgio M.

Sporting Goods, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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a step up in my business offer

Reviewed a year ago

I registered with a trial profile last year, but only this spring I had the time to seriously implement the software. I took not too much time to understand how to organize the inventory and even less to set up all the product part. Now I began with the "grow" program, we had some rentals already and we wait for the peak season to see how it works

Pros

Easy interface, excellent customer care, fair price

Cons

not much personalization of the welcome page, some bugs in the software, absence of an app

Vendor response

Thank you for feedback Giorgio! We have now released new features which give you much more control for customizing the look and feel of your welcome page and online store in general! Kind regards, Joel

NB
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Nikki B.

Recreational Facilities and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product for startups in the rental business

Reviewed 2 years ago
Pros

I really like the customer flow of the product as well as the ease of setting up the business

Cons

I would like to be able to customize my emails, which I cannot do in the lite version

Vendor response

Hi Nikki! We are very glad to hear that the customer flow pleases you and it will be even better in the future. Also, your pain points have been noted ;)

AE
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Ann E.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Rental Ap

Reviewed 10 months ago

Excellent. Highly recommend the team and the product.

Pros

Customer Support was phenomenal! We were walked through everything. The system is pretty easy to learn, and has been very effective.

Cons

Nothing really. Maybe some different time block options would be useful.

Vendor response

Thank you for your feedback Ann! We really appreciate it.

CM
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Chris M.

Broadcast Media, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rentle POS

Reviewed 5 months ago

love it, so far, looking forward to using it more.

Pros

inventory management is what I needed, Rentle was easy to setup.

Cons

the interface could be more modern, with simple auto add products and self generating code

Vendor response

Many thanks for your feedback, Chris! We are looking into the possibilities to simplify setting up products and inventory. Feel free to add your ideas to our feedback board at https://feedback.rentle.io/tabs/7-ideas or reach out to us if you want to discuss further - we are always eager to learn :) Best, Bianka