RentWorks Pricing Plan & Cost Guide

RentWorks

Car rental software with front counter and back office tools

4.53/5 (120 reviews)

RentWorks Pricing

Pricing model: One Time License

Hosted deployment (web-based)
A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon.

The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates.

Contact Bluebird Auto Rental Systems for detailed pricing.

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RentWorks Pricing Reviews

Pros

  • It's ease in renting/returning vehicles is far superior to other programs. It also puts great reports together and makes me look smarter.Ted S.Read the full review
  • We have been using RentWorks for years and it's been great. Great customer service, issues are usually resolved quickly and the staff is always very helpful.Sam B.Read the full review
  • I've used rental software that's good for retail business and software good for loaner business. Bluebird is the one system that is good for both.Ted S.Read the full review

Cons

  • My franchise will not let me use another software so I am stuck for now. Don't make the same mistake.David P.Read the full review
  • The print engine is ancient and horrible in every way conceivable.Andrew C.Read the full review
  • I told them that I don't know what the summary report is made of and it is for them to figure it out but have had no response since then.Tina C.Read the full review
96%
recommended this to a friend or a colleague

12 reviewers had the following to say about RentWorks's pricing:

Andrew C.

Over a decade with good results.

Used daily for 2+ years
Reviewed 2016-12-11
Review Source: Capterra

We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations.

Pros
The price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals).

Cons
User interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost.

Response from Bluebird Auto Rental Systems


Hello Andrew ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Russell W.

Great company

Reviewed 2016-12-17
Review Source: Capterra

We were looking for a great rental software company with a great price, we found Bluebird and have not been disappointed. Easy user interfaces and great customer support.

Response from Bluebird Auto Rental Systems


Hello Russell ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Dan Y.

Happy user

Used daily for 2+ years
Reviewed 2016-12-09
Review Source: Capterra

So far working well. Support is the best. Always have room for improvement but overall I'm happy. Cannot comment the price because I never have chance to compare. But I don't need to compare anyway.

Pros
Help my business

Cons
Can do better on order procedure like AUTO SAVE after the typing instead of click save. Is time wasting when you forget to click save and customer waiting in front of you.

Response from Bluebird Auto Rental Systems


Hello Dan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ken E.

Good program

Used daily for 2+ years
Reviewed 2016-12-09
Review Source: Capterra

Software has a learning curve, but once you have the basics it's easy to use. Great support people, always friendly and willing to help!

Pros
Easy of use

Cons
High cost

Response from Bluebird Auto Rental Systems


Hello Ken ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Colleen H.

Colleen's Review of Rent Works

Reviewed 2016-12-16
Review Source: Capterra

Customer support is good. I've had prompt assistance when I needed it. Ease of use well here's an example. If a customer pays rental by Master Card and we refund customer for gas on his Visa, we can't enter it in Rent Works because Visa wasn't how he paid the rental in the first place. If you could fix that it would be appreciated. I don't know about value for money because I don't know how much the application cost.

Response from Bluebird Auto Rental Systems


Hello Colleen Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Ease of use
Features
Customer support

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Raymond C.

Efficient system

Reviewed 2016-12-16
Review Source: Capterra

Overall I am happy with the system although the price has gone up far more than I anticipated when I first started with BlueBird. I really feel that better customer followup up features need to be available to us utilizing email address in the system. This feature would allow us to ascertain how customers view interacting with us and show us what are ding right and not so much.

Response from Bluebird Auto Rental Systems


Hello Raymond ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Penny S.

RENT A WRECK FRAN / PRICELESS

Used daily for 2+ years
Reviewed 2016-12-09
Review Source: Capterra

THE EASE OF USE IS THE MOST VALUED FEATURE. REPORTS ARE ACCURATE AND EASY TO TRAIN NEW EMPLOYEES AND FRANCHISEES

Pros
ease of use

Cons
needs to appear larger than it is

Response from Bluebird Auto Rental Systems


Hello Penny ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ian P.

Excellent Easy to Use software package

Used daily for 6-12 months
Reviewed 2016-12-16
Review Source: Capterra

Having used other "big ticket" software packages in the past, it was refreshing to have a comprehensive, easy to use rental software package that was reasonably priced. Team this with extraordinary Customer Service, a CEO who is interested in her customer's experiences, and eager to help with any issues that may develop. And importantly a CEO who is accessible when you wish to speak with her. Great Software, great people.... great partners in business.

Pros
It has every report you may need to operate your business efficiently, and if you need a new one, they can set it up for you.... and it is easy to use.

Cons
So many reports you sometimes have difficulty remembering where to find those reports you need.

Response from Bluebird Auto Rental Systems


Hello Ian ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sabrina R.

better than the rest!

Used daily for 2+ years
Reviewed 2016-12-09
Review Source: Capterra

Our company has used RentWorks for going on 13 years now. We couldn't be happier with them. The Customer Service is above excellent. It is refreshing to be treated like no matter how big or small your company is, you have value! Also nice that when you call for a problem, they take care of super fast, explain what or why and never make you feel bad for it. I have worked for other companies that have other rental programs and I would never want to go back! Thanks, Bluebird!

Pros
that it is all inclusive for every aspect of our business

Cons
sometimes, I have to really search on where or how to run some reports

Response from Bluebird Auto Rental Systems


Hello Sabrina ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason E.

ACE Rent A Car's review of Bluebird

Reviewed 2014-06-12
Review Source: Capterra

The counter software is very intuitive. The system is organized to mimic the physical rental process, so it makes complete sense as an agent moves from screen to screen. This not only speeds the process of training new employees but allows us to get customers in and out of our locations as quickly as possible. The reliability of the software is also a key factor that we keep in mind. As a large company we can't afford for our systems to be down. We've been pleased that system down-time has been contained virtually to routine maintenance. We have also been fortunate to be able to provide Bluebird with ways of improving their software. They not only listened to our input but put many of our thoughts and suggestions into into their current software platform.

Response from Bluebird Auto Rental Systems


Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Ease of use
Customer support

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David P.

Good Product, Bad Support

Used daily for 2+ years
Reviewed 2020-05-21
Review Source: Capterra

I run a small fleet of rental cars and it's more than enough. However, my personal opinion is that these people don't care about you or your business. The support is really bad. I have been trying to implement chip and pin for a year and they will not return my emails. They just did an upgrade in the middle of the day that crashed the system and cost me several customers. I'd like to know the genius who made that call. You're fired! My franchise will not let me use another software so I am stuck for now. Don't make the same mistake. In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep. There are some really good coders there, just need to work on people skills.

Pros
Relatively easy to use, lots of features (that we don't use), excellent reporting, solid consistent performance.

Cons
The software is fine. Like any software it has its quarks.

Response from Bluebird Auto Rental Systems


Hi David, thank you for taking the time to leave us some feedback, it's certainly appreciated. We're sorry to hear that you've been experiencing issues with support. We'd be happy to discuss the issues you brought up and see how we can resolve them. We'll be in touch with you shortly to discuss a solution. Thanks again for the feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Debra D.

Nice Product - Needs a few tweaks to be exceptional

Reviewed 2016-12-19
Review Source: Capterra

We have been using this product for about 10 years now. It works really well for our company. It is definitely a great value for the money. The only downsides we have found that there isn't a manual for when we can't figure out how to use some features, the software doesn't transfer easily from one computer to another. A tech has to remotely install and takes most of a day which ties up two of our computers. This is a big downside to us. If this came in a disk like most programs, that would be a huge improvement to the software. The other negative is the fact that you can't make the program full screen. It is bigger than past versions, but still not full screen which would again, make it a top notch software program. The ability to customize the rental form at any time is a definite bonus, and it is easy to look up past customers and include notes. It does have the capacity to link renters and their additional drivers, but when you do a new rental, the additional drivers don't automatically pop up, so I'm not sure how that link thing is supposed to work. It would be great if they did automatically pop in the form and could be taken off if not needed.

Response from Bluebird Auto Rental Systems


Hello Debra! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

This will allow you to have full screen now. Last, we do have an online manual called "RentWorks Wiki"

Rating breakdown

Value for money
Ease of use
Features
Customer support

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