Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.
It freezes all the time. This is disruptive to my workday.
It defaults to the current date which is slightly annoying when you are entering time for a prior date.
Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.