Scout Features

Scout

Dog walking and pet sitting solution

4.84/5 (61 reviews)

Scout Feature Summary

  • Customer Portal
  • GPS Check-in / Check-out
  • Key Management
  • Pet Profile
  • Recurring Appointments
  • Scheduling
  • Staff Management

Competitor Feature Comparison

ACH Payment Processing
Activity Tracking
Appointment Management
Auditing
Automated Scheduling
Automatic Backup
Automatic Notifications
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Client Management
Client Portal
Communication Management
Contact Database
Credit Card Processing
Custom Forms
Customizable Branding
Document Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Notifications
Employee Management
Employee Reward Programs
Event Management
Expense Tracking
File Transfer
Financial Analysis
Forms Management
GPS
Instant Messaging
Invoice Management
Lead Capture
Location Tracking
Mobile Alerts
POS
Payroll Management
Real Time Analytics
Real Time Updates
Records Management
Registration Management
Reminders
Reporting & Statistics
SEO Management
Task Scheduling
Learn moreCompare App
ACH Payment Processing
Activity Tracking
Appointment Management
Auditing
Automated Scheduling
Automatic Backup
Automatic Notifications
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Client Management
Client Portal
Communication Management
Contact Database
Credit Card Processing
Custom Forms
Customizable Branding
Document Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Notifications
Employee Management
Employee Reward Programs
Event Management
Expense Tracking
File Transfer
Financial Analysis
Forms Management
GPS
Instant Messaging
Invoice Management
Lead Capture
Location Tracking
Mobile Alerts
POS
Payroll Management
Real Time Analytics
Real Time Updates
Records Management
Registration Management
Reminders
Reporting & Statistics
SEO Management
Task Scheduling
Visit WebsiteCompare App
ACH Payment Processing
Activity Tracking
Appointment Management
Auditing
Automated Scheduling
Automatic Backup
Automatic Notifications
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Client Management
Client Portal
Communication Management
Contact Database
Credit Card Processing
Custom Forms
Customizable Branding
Document Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Notifications
Employee Management
Employee Reward Programs
Event Management
Expense Tracking
File Transfer
Financial Analysis
Forms Management
GPS
Instant Messaging
Invoice Management
Lead Capture
Location Tracking
Mobile Alerts
POS
Payroll Management
Real Time Analytics
Real Time Updates
Records Management
Registration Management
Reminders
Reporting & Statistics
SEO Management
Task Scheduling
Visit WebsiteCompare App

Mobile apps

iOS App


12 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


24 reviews

Scout Feature Reviews

25 reviewers had the following to say about Scout's features:

Jen Paradis

Essential Software for Pet Services

2019-03-27

Not only is their product amazing, their support is just as impressive. The (many) times I've had a question, they have gotten back to me literally within minutes. Their level of service is unparalleled.

Pros

It allows for easy interface with customers, management of a schedule and invoicing and billing to all be done seamlessly.

Cons

They actually just fixed the one thing that I thought was challenge- updates to the software are now automated which helps with the customer-side of updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Easterbrook

The best management software for dog walking / sitting businesses.

2018-09-01

Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business.

Pros

The best features are: - Team schedules / client appointment management - Client reporting - Easy to use

Cons

There is no mobile admin app (only a web app).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wes Durham

All in one simple app

2020-06-23

Instead of taking 1 day a week to invoice and bill clients it is all setup and done for me at the end of each billing cycle.

Pros

Ability to book clients as well as invoice, bill, and assign employees all relatively easily.

Cons

Wish there was an easier way to make changes as an admin from my phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amghy Chacon

Excellent Customer Service

2019-10-10

Not only did rep take the time to troubleshoot this issue, he even offered to mail me a mobile device to test the app-- just in case it was my mobile acting bonkers.

Pros

Easy check-in and check-out Easy invoicing User friendly

Cons

Nothing to report at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gabrielle Johnson

Scout

2019-03-26

Very easy to use and great customer support.

Pros

Feedback is taken to heart and customer service is phenomenal.

Cons

I'm excited for new updates that allow a little more flexibility on individualized invoices and report cards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Kendrick

Amazing app for dog walkers!

2020-02-26

Amazing customer service, [SENSITIVE CONTENT HIDDEN] has done an amazing job developing this software.

Pros

It gives you and your clients the ability to book appointments, manage staff, automatic invoicing and billing as well as payment collection.

Cons

Absolutely nothing. This app is a must have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Peel

Scout for petsitters

2019-04-12

Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial

Pros

Customers like receiving the daily reports and being able to keep track of their pets while away

Cons

I know I can get on website and look at data but, I'm out in field as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Boehlen

PPSVA

2020-06-24

Very pleased so far and so are my clients. Excited to see the updated version.

Pros

Easy, user friendly and excellent support! Also calendar synching

Cons

No pre-invoicing and overnights aren't fluent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nyssa Gatcombe

Perfect for a growing business

2019-03-27

Pros

Easy to use Grows with you Professional check in reports Accurate GPS tracking Great customization

Cons

Updates usually have a couple of days to work out the bugs No text communication with the owners, just email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shady Arafat

A dog walkers best friend

2019-02-19

I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out.

Pros

The customer service is simply amazing they are fast to respond to any and all questions or concerns.

Cons

Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PetMethod


Thank you, Shady! We really appreciate the kind words.

Read more
Brandy Mitchell

Functional and User Friendly

2020-04-24

I'm a le to keep track of on going appointments and what happens during the appointment and documentation of notes is a plus.

Pros

Can modify and adjust appointments and send notifications to clients without hassle of going through multiple screens.

Cons

Or being able to add a credit without the invoice closing out and sending g an automatic email to the customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberley Ford

Scout was a great choice for my business

2019-11-26

They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service.

Pros

Scout is easy to use and reliable.

Cons

The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hector C

Best pet sitting software

2020-04-02

Their timer on their app and push notifications are life savers for teams and communication.

Pros

The ability to schedule your team out for future visits and having an application where they can view their upcoming visits is extremely helpful.

Cons

The GPS tracking was off on some visits which would alarm clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara Dunham

Lifesaver

2020-02-04

They offer unbelievable almost instantaneous customer support.

Pros

The absolute ease of use and maneuverability.

Cons

The GPS in the report is a little vague.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kasey Hayes

Review of Scout

2020-06-23

Pros

I really like the email feature of Scout.

Cons

I've also had trouble with the billing process.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Benson

Starting out

2020-06-11

Easy to Keep track of schedules and billing.

Pros

I love the ease of Scout, I was able to set up all of the settings myself with little help.

Cons

I am not a huge fan of the walker platform, but it’s easy enough

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katie Kanning

Overall: great customer service and features that cover just about everything--give it a try.

2018-09-28

Pros

On the client side, being able to provide my clients with peace of mind via the built-in accountability features: report card including pictures, notes from sitter/walker, and GPS location.

Cons

On the sitter/walker side, the calendar cannot integrate with any other calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Monica Garcia

The best app for my small business!

2019-03-25

Scout is extremely easy to understand and use and offers many features that are helpful. Customer service is always so great as well.

Pros

So easy to use! Interface is not complex.

Cons

I wish there was an app for business owner (billing, scheduling, etc)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan Beth

We love Scout!

2019-06-29

We have tried Time to Pet (no automation), Handlr (customers disliked it), and Precise Pet Care (too clunky and poor interface). We settled on Scout and love it.

Pros

We love the payment automation!

Cons

We wish that it had in-app messaging and that we would see the service that we are providing on the main screen (mobile).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Savannah Kinser

Perfect for our small business

2019-10-07

Pros

Being able to use my existing invoicing software

Cons

Clients can’t download pictures from the app but can from their email. Can’t edit an appointment from the professional app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kara DelloRusso

It's an overall AWESONE app; but the glitches get in the way of being able to use it often.

2017-11-28

It is great for the employee organization within the company!

Pros

The actual automation/customer portal for everything!

Cons

I dislike that the business owner doesn't have too much control over invoicing (opening invoices for clients, no ability to prepay via app, maintain customer balances, etc).

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PetMethod


Thanks for the feedback, Kara. We really appreciate it!

Read more
Travis Lupo

World-Class and Cost-Effective App!

2019-09-19

For me personally, the key value is the automation of many manual processes and providing mobile, real-time data.

Pros

User interface, functioanality, and performance.

Cons

Need to get full front-end functionality of the app on mobile. Most of it is there already, but they are working on it in the new version coming out so no worries on my end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brooke Jangiti

The best pet sitting software I previewed!

2020-07-25

Overall I would give Scout 100 gold stars if I could.

Pros

So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!).

Cons

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Bowler

Super simple to use. Quick to setup. It just works, so we don't have to.

2018-06-11

Pros

Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc).

Cons

It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from PetMethod


Matt, thank you for the amazing review! We really appreciate it!

Read more
Willie Bogue

Dependable, full-featured software backed by excellent customer service

2019-04-26

I was already using software similar to Scout, but the customer service was so poor, I decided to shop around.

Pros

It has every feature I want from dog-walking software – scheduling, billing, credit-card processing, check-in/-out notifications, photos – and it does them all well.

Cons

Like others, I'm looking forward to the customer web portal (though I've only had one customer balk at having to download the app).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more