Scout Features

Scout

Dog walking and pet sitting solution

4.83/5 (83 reviews)

Competitor Feature Comparison

Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Client Management
Client Portal
Contact Database
Credit Card Processing
Customer Portal
Customizable Branding
Customizable Forms
Discount Management
Drag & Drop
Electronic Payments
Email Management
Email Templates
Employee Management
GPS Check-in / Check-out
Invoice Management
Invoice Processing
Key Management
Live Chat
Mobile Alerts
Payroll Management
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Scheduling
Staff Management
Task Scheduling
Third Party Integrations
Learn moreCompare App
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Client Management
Client Portal
Contact Database
Credit Card Processing
Customer Portal
Customizable Branding
Customizable Forms
Discount Management
Drag & Drop
Electronic Payments
Email Management
Email Templates
Employee Management
GPS Check-in / Check-out
Invoice Management
Invoice Processing
Key Management
Live Chat
Mobile Alerts
Payroll Management
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Scheduling
Staff Management
Task Scheduling
Third Party Integrations
Visit WebsiteCompare App
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Client Management
Client Portal
Contact Database
Credit Card Processing
Customer Portal
Customizable Branding
Customizable Forms
Discount Management
Drag & Drop
Electronic Payments
Email Management
Email Templates
Employee Management
GPS Check-in / Check-out
Invoice Management
Invoice Processing
Key Management
Live Chat
Mobile Alerts
Payroll Management
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Scheduling
Staff Management
Task Scheduling
Third Party Integrations
Visit WebsiteCompare App

Mobile apps

iOS App


14 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


30 reviews

Scout Feature Reviews

25 reviewers had the following to say about Scout's features:

Amanda E.

The best management software for dog walking / sitting businesses.

2018-09-01

Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively.

Pros

The best features are: - Team schedules / client appointment management - Client reporting - Easy to use

Cons

There is no mobile admin app (only a web app).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jenn F.

Awesome Software from and Awesome Team

2021-04-01

The interactive payroll feature makes things MUCH easier if you pay your staff per appointment.

Pros

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

Cons

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jen P.

Essential Software for Pet Services

2019-03-27

Not only is their product amazing, their support is just as impressive. The (many) times I've had a question, they have gotten back to me literally within minutes. Their level of service is unparalleled.

Pros

It allows for easy interface with customers, management of a schedule and invoicing and billing to all be done seamlessly.

Cons

They actually just fixed the one thing that I thought was challenge- updates to the software are now automated which helps with the customer-side of updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amghy C.

Excellent Customer Service

2019-10-10

Not only did rep take the time to troubleshoot this issue, he even offered to mail me a mobile device to test the app-- just in case it was my mobile acting bonkers.

Pros

Easy check-in and check-out Easy invoicing User friendly

Cons

Nothing to report at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wes D.

All in one simple app

2020-06-23

Instead of taking 1 day a week to invoice and bill clients it is all setup and done for me at the end of each billing cycle.

Pros

Ability to book clients as well as invoice, bill, and assign employees all relatively easily.

Cons

Wish there was an easier way to make changes as an admin from my phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathaniel K.

Perfect for our small business

2021-01-19

Implementation, day to day use and support are excellent

Pros

We love automated invoicing and billing ease of use time saved with clients doing their own scheduling legitimacy we secure as a business having our own app Clients love the ability to schedule their own appointments checkin and checkout report cards

Cons

We’d like to see a customer chat feature We also feel it would be helpful for clients to add beginning, ending visit times, number of visits per day and it automatically schedule repeating visits for them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert H.

Excellent Software for Dog Walking/Pet Sitting

2021-09-11

Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one. The interface was easy to use for me, my employees and my clients.

Pros

Intuitive, comprehensive software for managing contacts, employees, billing and invoicing.

Cons

The occasional bug with scheduling, but rare and to be expected with any software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gabrielle J.

Scout

2019-03-26

Very easy to use and great customer support.

Pros

Feedback is taken to heart and customer service is phenomenal.

Cons

I'm excited for new updates that allow a little more flexibility on individualized invoices and report cards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole P.

Scout for petsitters

2019-04-12

Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial

Pros

Customers like receiving the daily reports and being able to keep track of their pets while away

Cons

I know I can get on website and look at data but, I'm out in field as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie M.

Detailed, intuitive, well thought out app.

2021-01-29

Good.customer follow up with trouble shooting. App is very helpful in running my business. It has allowed me to take on more clients and more staff, to be more organized and present more professionally.

Pros

Invoicing, scheduling, GPS data, ease of use.

Cons

There are just a few little things that would be helpful such as a link to venmo and cashapp for payment collection,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shady A.

A dog walkers best friend

2019-02-19

I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out.

Pros

The customer service is simply amazing they are fast to respond to any and all questions or concerns.

Cons

Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PetMethod


Thank you, Shady! We really appreciate the kind words.

Read more
Nyssa G.

Perfect for a growing business

2019-03-27

Pros

Easy to use Grows with you Professional check in reports Accurate GPS tracking Great customization

Cons

Updates usually have a couple of days to work out the bugs No text communication with the owners, just email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren B.

Starting out

2020-06-11

Easy to Keep track of schedules and billing.

Pros

I love the ease of Scout, I was able to set up all of the settings myself with little help.

Cons

I am not a huge fan of the walker platform, but it’s easy enough

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Claudia M.

Great app at a great price for pet care business

2021-07-26

Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did.

Pros

The app for customers is great and the report cards look great!

Cons

Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler K.

Amazing app for dog walkers!

2020-02-26

Amazing customer service, [SENSITIVE CONTENT HIDDEN] has done an amazing job developing this software.

Pros

It gives you and your clients the ability to book appointments, manage staff, automatic invoicing and billing as well as payment collection.

Cons

Absolutely nothing. This app is a must have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberley F.

Scout was a great choice for my business

2019-11-26

They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service.

Pros

In the field I need software to work properly, every time.

Cons

The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Monica G.

The best app for my small business!

2019-03-25

Scout is extremely easy to understand and use and offers many features that are helpful. Customer service is always so great as well.

Pros

So easy to use! Interface is not complex.

Cons

I wish there was an app for business owner (billing, scheduling, etc)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara D.

Lifesaver

2020-02-04

They offer unbelievable almost instantaneous customer support.

Pros

The absolute ease of use and maneuverability.

Cons

The GPS in the report is a little vague.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandy M.

Functional and User Friendly

2020-04-24

I'm a le to keep track of on going appointments and what happens during the appointment and documentation of notes is a plus.

Pros

Can modify and adjust appointments and send notifications to clients without hassle of going through multiple screens.

Cons

Or being able to add a credit without the invoice closing out and sending g an automatic email to the customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Myles M.

Scout Review

2021-03-17

I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout.

Pros

I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out.

Cons

This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan B.

We love Scout!

2019-06-29

We have tried Time to Pet (no automation), Handlr (customers disliked it), and Precise Pet Care (too clunky and poor interface). We settled on Scout and love it.

Pros

We love the payment automation!

Cons

We wish that it had in-app messaging and that we would see the service that we are providing on the main screen (mobile).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannon D.

Must Have for Start-Up Pet Care Business

2019-03-26

I've had a wonderful experience with Scout. It' helped my business look and be professional right from the start. I recommend the software for any size pet care business.

Pros

Puts my business on a similar level to large companies such as Wag by having map and report card features

Cons

Some app glitches including not showing scheduled appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hector C.

Best pet sitting software

2020-04-02

Their timer on their app and push notifications are life savers for teams and communication.

Pros

The ability to schedule your team out for future visits and having an application where they can view their upcoming visits is extremely helpful.

Cons

The GPS tracking was off on some visits which would alarm clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kara D.

It's an overall AWESONE app; but the glitches get in the way of being able to use it often.

2017-11-28

It is great for the employee organization within the company!

Pros

I really love being able to have clients be involved in scheduling

Cons

I dislike that the business owner doesn't have too much control over invoicing (opening invoices for clients, no ability to prepay via app, maintain customer balances, etc).

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from PetMethod


Thanks for the feedback, Kara. We really appreciate it!

Read more
Kasey H.

Review of Scout

2020-06-23

Pros

I find the "file vault" feature of Scout to be extremely helpful by keeping important documents organized, and it is easy to upload documents into each client's profile.

Cons

I've also had trouble with the billing process.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more