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Scout Logo

Scout

4.8
(88)

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Dog walking and pet sitting solution

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(3)

Scout Features

Features Summary

Functionality

4.6

/5

88

Total features

29

1 categories

Scout features

Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Client Management

Common features of Pet Sitting software

ACH Payment Processing
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management

Price starts from

25

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

88

Price starts from

25

Per month

learn more

Total Features

29

Unique features

  • No unique features

Functionality

4.8

/5

236

Price starts from

40

Per month

visit website

Total Features

51

Features in Common

29

Unique features

  • Email Marketing

  • Onboarding

  • Accounting Integration

  • Website Management

Functionality

4.7

/5

120

Price starts from

25

/user

Per month

visit website

Total Features

30

Features in Common

18

Unique features

  • Email Templates

  • Email Reminders

  • Team Calendars

  • ACH Payment Processing

Common Scout comparisons

Scout logo
Pet Sitter Plus logo
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Scout logo
Time To Pet logo
ScoutvsTime To Pet
Scout logo
Easy Busy Pets logo
ScoutvsEasy Busy Pets
Scout logo
PetPocketbook logo
ScoutvsPetPocketbook
Scout logo
Doxford logo
ScoutvsDoxford
Scout logo
DoTimely logo
ScoutvsDoTimely

Reviewers who mentioned features said:

JF
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Jenn F.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Software from and Awesome Team

Reviewed 2 years ago

This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations.

Pros

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

Cons

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

BJ
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Brooke J.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best pet sitting software I previewed!

Reviewed 2 years ago

Overall I would give Scout 100 gold stars if I could.

Pros

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

KF
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Kimberley F.

Consumer Services, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Scout was a great choice for my business

Reviewed 3 years ago

Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Pros

Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.

Cons

The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.

CM
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Claudia M.

Veterinary, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great app at a great price for pet care business

Reviewed a year ago

Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did.

Pros

The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!!

Cons

Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

em
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enrique m.

Veterinary, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app for pet services

Reviewed 3 years ago
Pros

- Ease of use - Customized to my business with our logo and color scheme - NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget.

Cons

- I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards)

Vendor response

Hi Enrique, thanks for the amazing review! We appreciate it. In-app chat and boarding/pet sitting enhancements are on our roadmap for this year

MH
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Melissa H.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love this app, and so do my clients!

Reviewed 4 years ago

Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry.

Pros

This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software.

Cons

The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times...

MB
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Matt B.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Super simple to use. Quick to setup. It just works, so we don't have to.

Reviewed 4 years ago
Pros

This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter. Here are the heavy hitters for us that...

Cons

Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions). From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.

Vendor response

Matt, thank you for the amazing review! We really appreciate it!

KH
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Kasey H.

Consumer Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review of Scout

Reviewed 2 years ago
Pros

I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write...

Cons

There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator...

CN
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Camille N.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Needs some tweaking...

Reviewed 4 years ago

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Pros

I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Cons

Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Vendor response

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns: Pricing Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares...

MC
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Mike C.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An absolute necessity for pet sitters... and pet owners.

Reviewed 4 years ago

I added "pet owners" to the title of this review because I believe it.... If you are in this business and not offering your customers the "peace-of-mind" that pet owners need, you are doing them a disservice. The Scout app has become our No. 1 selling point to new customers. It is also the reason we retain business. A text and blurry photo just won't cut it anymore. Every time we walk a dog for...

Pros

Aside from the ease-of-use, billing/payment features, and customization, the Scout app has kept us organized and efficient. It maintains a level of accountability for the walkers that could not be achieved without it.

Cons

I struggle to find anything that I would like to see improved. If something comes up, they are quick with a solution.

HC
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Hector C.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best pet sitting software

Reviewed 3 years ago

Overall this software helps pet businesses to keep track of their team and their calendars. Their timer on their app and push notifications are life savers for teams and communication.

Pros

The ability to schedule your team out for future visits and having an application where they can view their upcoming visits is extremely helpful.

Cons

The GPS tracking was off on some visits which would alarm clients. However that is something that is a variable that is beyond their scope.

MM
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Myles M.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout Review

Reviewed 2 years ago

I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.

Pros

I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing.

Cons

This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.

CA
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Corinne A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I love using Scout

Reviewed 6 years ago

My name is Corinne and I'm a manager at Walk it Like a Dog in Philly. Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that: Drag and...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the great feedback, Corinne! Appreciated!

WB
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Willie B.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dependable, full-featured software backed by excellent customer service

Reviewed 4 years ago

I was already using software similar to Scout, but the customer service was so poor, I decided to shop around. I wish I'd done so earlier. I'm a one-person company, but I'm treated like I'm one of Scout's most lucrative clients. Whenever I have a question, I usually get a response within a minute or two. Seriously. The developers are constantly adding features while improving existing ones. They rely heavily on client feedback and suggestions, and even have a Trello page set up so I can see precisely what they're working on and which stage it's in. I've had no technical issues. I like the way it looks. I'm already pleased with it, and new features pop up every few weeks to make it even better. I think Scout is head and shoulders above its competition.

Pros

It has every feature I want from dog-walking software – scheduling, billing, credit-card processing, check-in/-out notifications, photos – and it does them all well. I love being able to add photos from my phone's roll, which lets me crop and add filters if I want. On top of all of that, the developers are amazingly communicative and transparent about the development process.

Cons

At present, adding photos from the gallery on iOS is a bit slow. But the software is updated frequently, so I assume this will be improved soon. Like others, I'm looking forward to the customer web portal (though I've only had one customer balk at having to download the app).

CA
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Claire A.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect App for Personalized Care!

Reviewed 2 years ago

Using scout has saved me so much time and money each week when scheduling, coordinating with owners, manually tracking walks and more. Scout has made it easy for me not only to work with the clients I have now to maintain transparent bookings, but also to help organize leads directly on my own website! Any time I've needed help or had a question, I've been responded to by the guys that actually helped...

Pros

Saving time, money, energy! Helpful responses, quick response time. Genuine staff that care about their customers! Easy billing, easy navigation, and greater transparency for all dog owners!

Cons

There are a few kinks that can be worked out, but they're currently working on updates. I wish I could confirm bookings through the app on my phone, rather than logging onto my computer. Likewise, I wish owners were able to book the same service and click multiple days (for those that are booking the same service each week, but on varying days ie. changing schedules).

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Nathaniel K.

Verified reviewer

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for our small business

Reviewed 2 years ago

Implementation, day to day use and support are excellent

Pros

We love automated invoicing and billing ease of use time saved with clients doing their own scheduling legitimacy we secure as a business having our own app Clients love the ability to schedule their own appointments checkin and checkout report cards

Cons

We’d like to see a customer chat feature We also feel it would be helpful for clients to add beginning, ending visit times, number of visits per day and it automatically schedule repeating visits for them.

RH
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Robert H.

Individual & Family Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software for Dog Walking/Pet Sitting

Reviewed a year ago

Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one. The interface was easy to use for me, my employees and my clients. Trying to replicate Scout’s functionality manually or through a less integrated system would have been much more cumbersome and time consuming. The personal customer service from [SENSITIVE CONTENT] and the Scout team is exceptionally good.

Pros

Intuitive, comprehensive software for managing contacts, employees, billing and invoicing. The scheduling and invoicing features are excellent, and the automated payment processing saved me a tremendous amount of time.

Cons

The occasional bug with scheduling, but rare and to be expected with any software.

KC
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Katie C.

Veterinary, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer

Reviewed 4 years ago

My experience with Scout has been very positive. I don't think I could have made it through the previous holiday season without it. It's invaluable, in my opinion. I'm working hard to get to full capacity. Once I accomplish that, I'm looking forward to hiring help. Scout's staffing features help make business growth very achievable.

Pros

The amount of time it saves me. Conservatively Scout software increases my capacity for pet care by 50%. Now when I finish pet care for the day I can make dinner and relax instead of catching up on paperwork and invoicing.

Cons

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

NY
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Nicole Y.

Self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout is absolutely amazing for my business!

Reviewed 6 years ago

They make everything so easy, from scheduling to billing. I couldn't ask for anything better!

Pros

I love the simplicity of the layout, for both the website and the app for owners/pet sitters. Everything is so easy to figure out, but if you ever need help, their support is incredible! I've had a few issues (of my own doing!) so far, but every time I've reached out to support, they've responded very quickly and in a friendly manner, not like most companies these days! Their apps are very user-friendly, for pet owners and sitters, and they offer all of the features that you could want for your pet sitting business. I couldn't be happier that I found out about them, since I'm switching from a pet sitting website to my own business, and Scout has made it so simple and pain-free!!

Cons

I wish that the camera was a little quicker for capturing those fast puppies, but I was told that they'd look into improving it.

Vendor response

Thanks for the great review, Nicole. We really appreciate it!

SJ
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Sarah J.

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout is PAWesome!

Reviewed 2 years ago

The software itself worked great not only for me, but for my clients too - I heard nothing but good things from them! When I had questions for the Scout team, I would always get a speedy and friendly response. Appreciated the emails keeping me in the loop the few times there was technical issues.

Pros

Easy to use, professional looking, had everything I needed (and more!) to help me run my business effectively.

Cons

If anything, maybe some more customizable options.

CB
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Colton B.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overall, it is a fantastic program that is extremely inexpensive for what it provides

Reviewed 5 years ago
Pros

The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Cons

When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Vendor response

Thanks for the feedback, Colton! Much appreciated! We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

rh
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raymond h.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great support

Reviewed 3 years ago

I can't complain so far. the things I like least aren't deal breakers...just things that I see could get better in the future as the folks there get more input from real people and experiences.

Pros

I love the Scout app for it's ease of use on the client end. My customers love it and I do as well when it comes to knowing my schedule and all that fun stuff. Also Scout is very quick at getting back to me with questions and concerns.

Cons

I have spoken to folks at Scout about making version of the app for the administrator. Being a one man operation at the moment doesn't have me with a lap top all the time to take care of things like approving schedules and what not. I'd love to be able to use the app for working on my billing summaries or changing schedules while I'm out and about.

jw
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jayme w.

Veterinary, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout is Amazing!

Reviewed 2 years ago
Pros

I tried a couple other apps before this one and I can't believe the difference! Scout is so easy to use and is constantly adding more functions and updating to make things even better. The app interface is simple, clear and beautiful, so I feel great using it to represent my business with my clients. The schedule syncs right up to the invoicing and bills my clients automatically - I can't count how much time and energy this has saved me, it has completely transformed my business. Last and best, the customer service is out of this world good. They have a live chat option with REAL PEOPLE, not even a bot. 11/10.

Cons

I would like to be able to access more options as an administrator via the app as opposed to having to do this from the browser.

NM
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Natalie M.

Events Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Detailed, intuitive, well thought out app.

Reviewed 2 years ago

Good.customer follow up with trouble shooting. App is very helpful in running my business. It has allowed me to take on more clients and more staff, to be more organized and present more professionally.

Pros

Invoicing, scheduling, GPS data, ease of use.

Cons

There are just a few little things that would be helpful such as a link to venmo and cashapp for payment collection,

AC
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Amghy C.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Service

Reviewed 3 years ago

One of the things that really makes Scout superior from other Pet Care Software is their customer service. Rep is fast, and I mean, fast. He solves issues and responds to questions and concerns very quickly, and you can tell he is passionate about this company. I have immersed myself in competitive companies like PetCheck and TimeToPet, and Scout is so very different. Not only have they simplified...

Pros

Easy check-in and check-out Easy invoicing User friendly

Cons

Nothing to report at this time. The software meets my expectations.