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Scout Logo

Dog walking and pet sitting solution

Scout Reviews - Page 3

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89 reviews

SJ
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Sarah J.

Consumer Services, self-employed

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scout is PAWesome!

Reviewed 4 years ago

The software itself worked great not only for me, but for my clients too - I heard nothing but good things from them! When I had questions for the Scout team, I would always get a speedy and friendly response. Appreciated the emails keeping me in the loop the few times there was technical issues.

Pros

Easy to use, professional looking, had everything I needed (and more!) to help me run my business effectively.

Cons

If anything, maybe some more customizable options.

AC
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Amghy C.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Service

Reviewed 5 years ago

One of the things that really makes Scout superior from other Pet Care Software is their customer service. Rep is fast, and I mean, fast. He solves issues and responds to questions and concerns very quickly, and you can tell he is passionate about this company. I have immersed myself in competitive companies like PetCheck and TimeToPet, and Scout is so very different. Not only have they simplified their software-- it is also so very user friendly, admin wise, and field wise. I want to note a specific issue I had: For some reason my appointments were not logging in my route on the GPS map. Not only did rep take the time to troubleshoot this issue, he even offered to mail me a mobile device to test the app-- just in case it was my mobile acting bonkers. I have never experienced this level of care and dedication with other companies! Scout is fantastic. My clients love it, and our team loves it.

Pros

Easy check-in and check-out Easy invoicing User friendly

Cons

Nothing to report at this time. The software meets my expectations.