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ServiceSight

Field service management software for the 21st century

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ServiceSight Pricing, Features, Reviews and Alternatives

ServiceSight product overview

Price starts from

10

/user

Per month

What is ServiceSight?

ServiceSight is a field service management platform designed to help businesses streamline job management with a range of features, including a comprehensive customer database, planner board, route mapping technology, invoicing, an engineer mobile app, and more. As a cloud-based solution, ServiceSight gives users the flexibility to access job information anywhere, anytime, via any internet-enabled device, as well as work paper free.

Key benefits of using ServiceSight

  • ServiceSight helps multiple industries (HVAC, medical equipment, facilities management, and more) schedule, dispatch, track and invoice jobs online.

  • A single, centralized platform allows users to access job information anywhere, anytime, from one location, and on any internet-enabled device.

  • A comprehensive customer database gives engineers quick access to customer service history and contact information.

  • ServiceSight helps users complete jobs quickly and efficiently with digital signatures.

  • Google Mapping technology helps users map customer locations, and then allocate jobs based on engineer location.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Documentation
    Webinars
    Live Online
    Videos

    ServiceSight pricing information

    Value for money

    4.8

    /5

    23

    Starting from

    10

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    ServiceSight features

    Functionality

    4.5

    /5

    23

    Total features

    74

    5 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Inventory Management
    API
    Billing & Invoicing
    Data Import/Export
    Customizable Reports

    ServiceSight users reviews

    Overall Rating

    4.8

    /5

    23

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.73/10
    Rating distribution

    5

    4

    3

    2

    1

    19

    4

    0

    0

    0

    Pros
    My experience so far has been fantastic, the customer support has been great. We have gone from using numerous spreadsheets to just using this software and it's working great.

    KR

    Katie R.

    Facilities want to know that your company is on top of it and Service Sight allows for better outcomes, quicker resolutions and response times. In house back up terrific, particularly when setting up.

    JG

    John G.

    Easy layout great team that provide the service. It helps me construct my service and delivery to client and my clients love my system and how it works.

    AB

    Ade B.

    Cons
    No quote facility as of yet but this is coming.

    OF

    OLIVER F.

    Slightly confusing to learn at first due to amount of features it provides.

    JA

    Josh A.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect for our business

    Reviewed 3 years ago

    Once we learned how to put together jobs and use it properly, we had a very easy time putting our engineers to work on the road vs using physical means.

    Pros

    Provides all the services and features we need to help our engineers and office run efficiently together.

    Cons

    Slightly confusing to learn at first due to amount of features it provides.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Service Sight Field Service Soft Ware

    Reviewed 4 years ago

    Controlling cost & utilising our engineers and allowing our company provide information to keep our customers in the look. Facilities want to know that your company is on top of it and Service Sight allows for better outcomes, quicker resolutions and response times. In house back up terrific, particularly when setting up. Great facility to try before you buy.

    Pros

    We are an Electrical contracting company with 5 engineers in the field and were using a variety of methods to capture information on site. We used teamup calendar to schedule work and had app which notified engineers of their work scheduled. But that was it, no follow up or ability to capture what engineers did on site. Service sight is very easy app to use. Create a job from the office or if an engineer...

    Cons

    It's not a major criticism and I'm told its been worked on for the next up date. Recurring service jobs cannot be scheduled so that they create a job automatically once date comes around ( mainly for service contracts). It would be icing on cake if you could set up a fire alarm service for a customer and log recurring time frame ( every 3 months) so that they are automatically generated and do not have to reenter details.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Great for small businesses

    Reviewed 4 years ago

    Overall its a great piece of software and ticks a lot of boxes. For us there are a few little tweaks that would make life easier such as being able to use the system to produce quotes. All in all though we are happy with the system.

    Pros

    That we can manage our appointments and invoices all in one place. It helps us to keep track of jobs each day. The fact we can link with Xero to help us reconcile all our invoices.

    Cons

    It is only currently available on Android and not Apple. All our devices are Apple based so we had to purchase a separate tablet for use out in the field by our engineer.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    ServiceSight

    Reviewed 3 years ago

    I was on the lookout for a cost effective service management package that offered remote job dispatch to a mobile phone. In my previous job I had been used to a very comprehensive service management package which would have done all I needed and more, but it was going to cost too much per user per month. Initially I was planning to review the original Protean software package (very comprehensive) as...

    Pros

    the features i most liked about this software are the Mobile app, that it's Cloud based, It's easy to use, reliable and cost effective. The supports good too.

    Cons

    No asset or contract management, slightly regimented, all of which i hope will be sorted in later releases

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Service Sight in our Landscaping Business

    Reviewed 3 years ago

    The key areas we wanted Service Sight to address were - getting rid of paper work, tracking team performance, reduce administration, improve quality of information and the quality of the reporting that we provide to our customers whilst supporting our other applications. Because Service Sight is so user friendly we have been able to remove 90% of the paperwork our teams were completing on a daily basis. The team find it quicker, better and easier than completing paperwork and the information we can collect in a standard format rather than handwritten etc The information provided to our customers is better, more professional and more timely Service Sight has made a huge difference to our business in a very short period of time

    Pros

    Its very easy to use from an admin perspective and ticks more boxes for our business than many other applications of its type,It has already eliminated the paperwork which we use to track our jobs and what work was completed on site. The ability to collect information, customer signatures, photo's and have our team sign off jobs to say that they have been completed is very quick and easy for our field team. The field team have adopted the software very quickly and its made their jobs easier. Its better for our office, field team and customers, its made a difference from day 1

    Cons

    I would like to see more reporting and summaries of the jobs

    ServiceSight FAQs and common questions

    Q. What type of pricing plans does ServiceSight offer?

    ServiceSight has the following pricing plans:
    Starting from: £10.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of ServiceSight?

    ServiceSight has the following typical customers:
    Freelancers, Small Business


    Q. What languages does ServiceSight support?

    ServiceSight supports the following languages:
    English


    Q. Does ServiceSight support mobile devices?

    ServiceSight supports the following devices:
    Android, iPad, iPhone


    Q. Does ServiceSight offer an API?

    Yes, ServiceSight has an API available for use.


    Q. What other apps does ServiceSight integrate with?

    ServiceSight integrates with the following applications:
    Sage 50cloud Accounting, ACCOUNTS, Quickbooks Online, Xero


    Q. What level of support does ServiceSight offer?

    ServiceSight offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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