ServiceSight Reviews

Provides all the services and features we need to help our engineers and office run efficiently together.

Slightly confusing to learn at first due to amount of features it provides.

We are an Electrical contracting company with 5 engineers in the field and were using a variety of methods to capture information on site. We used teamup calendar to schedule work and had app which notified engineers of their work scheduled. But that was it, no follow up or ability to capture what engineers did on site. Service sight is very easy app to use. Create a job from the office or if an engineer...

Read more

It's not a major criticism and I'm told its been worked on for the next up date. Recurring service jobs cannot be scheduled so that they create a job automatically once date comes around ( mainly for service contracts). It would be icing on cake if you could set up a fire alarm service for a customer and log recurring time frame ( every 3 months) so that they are automatically generated and do not have to reenter details.

That we can manage our appointments and invoices all in one place. It helps us to keep track of jobs each day. The fact we can link with Xero to help us reconcile all our invoices.

It is only currently available on Android and not Apple. All our devices are Apple based so we had to purchase a separate tablet for use out in the field by our engineer.

the features i most liked about this software are the Mobile app, that it's Cloud based, It's easy to use, reliable and cost effective. The supports good too.

No asset or contract management, slightly regimented, all of which i hope will be sorted in later releases

Its very easy to use from an admin perspective and ticks more boxes for our business than many other applications of its type,It has already eliminated the paperwork which we use to track our jobs and what work was completed on site. The ability to collect information, customer signatures, photo's and have our team sign off jobs to say that they have been completed is very quick and easy for our field team. The field team have adopted the software very quickly and its made their jobs easier. Its better for our office, field team and customers, its made a difference from day 1

I would like to see more reporting and summaries of the jobs

Servicesight has saved us time and money, easy to navigate round the programme and great for field engineers booking and planning calls.

That on the office side after you filter within jobs it does not go back (although I believe there maybe an update coming soon for this so this would be great!) this can be a a little bit time consuming depending on what you are looking for. However it is very minor in comparison to time saved on other things.

Ease of use from both office and Engineer,

When adding multiple jobs onto the planner you have to start each one from scratch, starting from the initial site search

I like the ease of the software very easy to use and straightforward. The Google Map assistant on there is also a great feature so you can see the locations of your jobs and group together for ease of planning.

I haven't found anything as yet that I don't like about the software as I am a new user however I am definitely looking forward to the Re-occurring Invoice and Maintenance additions next year as this will assist my company no end.

Easy to use. Mobile app Plan work load and engineers

Does not support Apple , IPhone Would be great if there was a service docket to be signed by customer. At present they sign a report.

my favourite part about this was keeping track of my staff effortlessly when i got home from work. i used to have to call him up to find out how he got on if he needed more time on the job,what he used on the job. now he just simply writes it all in on the app

the thing i least liked about the app is i cant seem to download my invoices quickly to my computer to send to my accountant.

Clear easy to use functions with 100 % customer service Easy search facilities and easy use tabs

Minor issues which Service Site will look to accommodate such as uploading images and an office managers mobile access

Its great that a light service management software package has a sage 50 integration

It's doesn't have some of the options that the full server version has, but the price is very competitive

Easy layout great team that provide the service. It helps me construct my service and delivery to client and my clients love my system and how it works.

Nothing at all this software has so. Pme solutions when errors accur and if you can't fix them the support is responsive with in minutes very very impressive.

The software is very user friendly and makes planning very easy.

You cant see all the unassigned jobs at once under the planner map.

Service sight let's me keep all the info for my clients in one piece of software. From f as ults, installs, invoices etc.

App could have a few more options. Be a bit easier than doing everything through the browser

Controlling field engineers and getting jobs signed off.

Limited link to Sage. But support quickly reacted to our requests.

Being paperless and being able to record all work carried out.

It is extremely slow to use when out and about on the mobile, takes too many procedure to do a job.

Ease of use, and support from the central team if you ever need help with anything

No quote facility as of yet but this is coming

It's very easy to use and saves us so much time compare with paper

It is not available on IOS. Apart from that it's good

Easy to use. Clear concise portal which has all required details at a single click.

Did not learn about the software sooner.

I've been researching software like this to help improve my business for the past year. This software is easy to use and does what it says

Due to that fact that it does not work on apple devices we had to change all our phones/Tablets to suit :-(

It has many features that are useful and wee like it

It is very slow to transfer information between a computer and a cellphone.

ease of use when the system was installed and operational

setting it up the system across different devices