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ServiceSight Reviews

Reviews summary

Pros

My experience so far has been fantastic, the customer support has been great. We have gone from using numerous spreadsheets to just using this software and it's working great.

Katie R.

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The features i most liked about this software are the Mobile app, that it's Cloud based, It's easy to use, reliable and cost effective.

Paul S.

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I've been researching software like this to help improve my business for the past year. This software is easy to use and does what it says.

cathal L.

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Cons

No quote facility as of yet but this is coming.

OLIVER F.

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Slightly confusing to learn at first due to amount of features it provides.

Josh A.

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Overall rating

4.8

(23)

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23 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for our business

Reviewed 2 years ago

Once we learned how to put together jobs and use it properly, we had a very easy time putting our engineers to work on the road vs using physical means.

Pros

Provides all the services and features we need to help our engineers and office run efficiently together.

Cons

Slightly confusing to learn at first due to amount of features it provides.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Service Sight Field Service Soft Ware

Reviewed 3 years ago

Controlling cost & utilising our engineers and allowing our company provide information to keep our customers in the look. Facilities want to know that your company is on top of it and Service Sight allows for better outcomes, quicker resolutions and response times. In house back up terrific, particularly when setting up. Great facility to try before you buy.

Pros

We are an Electrical contracting company with 5 engineers in the field and were using a variety of methods to capture information on site. We used teamup calendar to schedule work and had app which notified engineers of their work scheduled. But that was it, no follow up or ability to capture what engineers did on site. Service sight is very easy app to use. Create a job from the office or if an engineer...

Cons

It's not a major criticism and I'm told its been worked on for the next up date. Recurring service jobs cannot be scheduled so that they create a job automatically once date comes around ( mainly for service contracts). It would be icing on cake if you could set up a fire alarm service for a customer and log recurring time frame ( every 3 months) so that they are automatically generated and do not have to reenter details.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for small businesses

Reviewed 3 years ago

Overall its a great piece of software and ticks a lot of boxes. For us there are a few little tweaks that would make life easier such as being able to use the system to produce quotes. All in all though we are happy with the system.

Pros

That we can manage our appointments and invoices all in one place. It helps us to keep track of jobs each day. The fact we can link with Xero to help us reconcile all our invoices.

Cons

It is only currently available on Android and not Apple. All our devices are Apple based so we had to purchase a separate tablet for use out in the field by our engineer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceSight

Reviewed 2 years ago

I was on the lookout for a cost effective service management package that offered remote job dispatch to a mobile phone. In my previous job I had been used to a very comprehensive service management package which would have done all I needed and more, but it was going to cost too much per user per month. Initially I was planning to review the original Protean software package (very comprehensive) as...

Pros

the features i most liked about this software are the Mobile app, that it's Cloud based, It's easy to use, reliable and cost effective. The supports good too.

Cons

No asset or contract management, slightly regimented, all of which i hope will be sorted in later releases

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Service Sight in our Landscaping Business

Reviewed 2 years ago

The key areas we wanted Service Sight to address were - getting rid of paper work, tracking team performance, reduce administration, improve quality of information and the quality of the reporting that we provide to our customers whilst supporting our other applications. Because Service Sight is so user friendly we have been able to remove 90% of the paperwork our teams were completing on a daily basis. The team find it quicker, better and easier than completing paperwork and the information we can collect in a standard format rather than handwritten etc The information provided to our customers is better, more professional and more timely Service Sight has made a huge difference to our business in a very short period of time

Pros

Its very easy to use from an admin perspective and ticks more boxes for our business than many other applications of its type,It has already eliminated the paperwork which we use to track our jobs and what work was completed on site. The ability to collect information, customer signatures, photo's and have our team sign off jobs to say that they have been completed is very quick and easy for our field team. The field team have adopted the software very quickly and its made their jobs easier. Its better for our office, field team and customers, its made a difference from day 1

Cons

I would like to see more reporting and summaries of the jobs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This has been an asset to our company

Reviewed 3 years ago

We have had a positive experience with Servicesight, overall they have delivered exactly what we required as a reactive service lift engineering company. We would recommend Servicesight to any company that has reactive field service engineers.

Pros

Servicesight has saved us time and money, easy to navigate round the programme and great for field engineers booking and planning calls.

Cons

That on the office side after you filter within jobs it does not go back (although I believe there maybe an update coming soon for this so this would be great!) this can be a a little bit time consuming depending on what you are looking for. However it is very minor in comparison to time saved on other things.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lift Source (UK) Ltd

Reviewed 3 years ago

Very impressed with the overall service, this is a very cost effective tool that offers us a professional looking tool

Pros

Ease of use from both office and Engineer,

Cons

When adding multiple jobs onto the planner you have to start each one from scratch, starting from the initial site search

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New Customer- Security Company

Reviewed 3 years ago

Invoicing is much more efficient and the job sheets coming straight back in is a massive help as engineers and paperwork is sometimes difficult to control. This system appears to be able to make our business more efficient and hoping to have a long relationship with ServiceSight and the new apps in the pipeline.

Pros

I like the ease of the software very easy to use and straightforward. The Google Map assistant on there is also a great feature so you can see the locations of your jobs and group together for ease of planning.

Cons

I haven't found anything as yet that I don't like about the software as I am a new user however I am definitely looking forward to the Re-occurring Invoice and Maintenance additions next year as this will assist my company no end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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must have business tool

Reviewed 2 years ago

so far so good ive not been using it for that long but so far im very happy

Pros

my favourite part about this was keeping track of my staff effortlessly when i got home from work. i used to have to call him up to find out how he got on if he needed more time on the job,what he used on the job. now he just simply writes it all in on the app

Cons

the thing i least liked about the app is i cant seem to download my invoices quickly to my computer to send to my accountant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Servicesight

Reviewed 3 years ago

Very good experience. Tech support are very efficient

Pros

Easy to use. Mobile app Plan work load and engineers

Cons

Does not support Apple , IPhone Would be great if there was a service docket to be signed by customer. At present they sign a report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 3 years ago

Great company CSR was most helpful

Pros

Clear easy to use functions with 100 % customer service Easy search facilities and easy use tabs

Cons

Minor issues which Service Site will look to accommodate such as uploading images and an office managers mobile access

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for our buisness

Reviewed 2 years ago
Pros

Its great that a light service management software package has a sage 50 integration

Cons

It's doesn't have some of the options that the full server version has, but the price is very competitive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Perfect

Reviewed 3 years ago
Pros

Easy layout great team that provide the service. It helps me construct my service and delivery to client and my clients love my system and how it works.

Cons

Nothing at all this software has so. Pme solutions when errors accur and if you can't fix them the support is responsive with in minutes very very impressive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 2 years ago

My experience so far has been fantastic, the customer support has been great. We have gone from using numerous spreadsheets to just using this software and it's working great!

Pros

The software is very user friendly and makes planning very easy.

Cons

You cant see all the unassigned jobs at once under the planner map.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great work tool

Reviewed 2 years ago

Really like the way the siftware intigrates with the app.

Pros

Service sight let's me keep all the info for my clients in one piece of software. From f as ults, installs, invoices etc.

Cons

App could have a few more options. Be a bit easier than doing everything through the browser

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PC Clinic review

Reviewed 3 years ago

I think this is an exceptional value for money product. Support is great and developers really listen to end user requirements and try to accommodate.

Pros

Controlling field engineers and getting jobs signed off.

Cons

Limited link to Sage. But support quickly reacted to our requests.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reasonable

Reviewed 2 years ago
Pros

Being paperless and being able to record all work carried out.

Cons

It is extremely slow to use when out and about on the mobile, takes too many procedure to do a job.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 2 years ago
Pros

Ease of use, and support from the central team if you ever need help with anything

Cons

No quote facility as of yet but this is coming

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hearts commercial

Reviewed 2 years ago
Pros

It's very easy to use and saves us so much time compare with paper

Cons

It is not available on IOS. Apart from that it's good

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ServiceSight review

Reviewed 2 years ago

We create service reports for the work that we do onside.

Pros

It has many features that are useful and wee like it

Cons

It is very slow to transfer information between a computer and a cellphone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use - Vital Software for our business

Reviewed 3 years ago

Quick logging of service jobs. Allows us to keep an easy database of work completed and work outstanding. Will be essential when assessing our customer requirements.

Pros

Easy to use. Clear concise portal which has all required details at a single click.

Cons

Did not learn about the software sooner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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good piece of software for the cost

Reviewed 2 years ago
Pros

I've been researching software like this to help improve my business for the past year. This software is easy to use and does what it says

Cons

Due to that fact that it does not work on apple devices we had to change all our phones/Tablets to suit :-(

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceSight Review

Reviewed 3 years ago

Great. Service engineers site reports and sign sheets

Pros

ease of use when the system was installed and operational

Cons

setting it up the system across different devices

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