ServusConnect Features

ServusConnect

Facilitating Exceptional Service Experiences

4.62/5 (26 reviews)

ServusConnect Feature Summary

  • Leverage Zapier to hook your favorite apps to SERVUS
  • Push notification in iOS & Android app
  • Work directly with customers on a common software platform
  • Attach documents to Servus Requests for reference
  • Create Servus Requests directly from inbound emails
  • Build an organization to enable Servus Request re-assignment
  • Tag location of Servus Requests and navigate to them
  • Integrated invitation workflow to build a service community
  • Reference feedback history and Servus Stat scores
  • Give private feedback to suppliers with Servus Stat scoring
  • Define service related details within Servus Request
  • Attach photos/videos to Servus Requests

Competitor Feature Comparison

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Learn moreCompare App
API
Application Integration
Asset Management
Automatic Notifications
Collaboration Tools
Compliance Management
Contact Management
Contract Management
Customer Accounts
Dashboard Creation
Document Management
Document Storage
Email Integration
Feedback Collection
GPS Integration
Inventory Management
Invoice Management
Lifecycle Management
Multiple User Accounts
Project Management
Real Time Notifications
Support Ticket Management
Surveys & Feedback
To-Do List
User Photos
Vendor Management
Workflow Management
Visit WebsiteCompare App
API
Application Integration
Asset Management
Automatic Notifications
Collaboration Tools
Compliance Management
Contact Management
Contract Management
Customer Accounts
Dashboard Creation
Document Management
Document Storage
Email Integration
Feedback Collection
GPS Integration
Inventory Management
Invoice Management
Lifecycle Management
Multiple User Accounts
Project Management
Real Time Notifications
Support Ticket Management
Surveys & Feedback
To-Do List
User Photos
Vendor Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


4 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

ServusConnect Feature Reviews

16 reviewers had the following to say about ServusConnect's features:

Ryan Beale

Servus

2019-02-01

Pros

This is very user friendly especially at end user level. The text surveys are key.

Cons

Reports are not on main dashboard, would like to be able to click on dashboard to pull reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brenda Lovato

SERVUS review

2018-12-10

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues.

Pros

The reports that are available and the notification of a negative feed back on a work order.

Cons

This causes problems with our 979 report that we do each week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ServusConnect


Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!!

On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon!

Sincerely,

The ServusConnect Team

Read more
Michael Kendall

I highly recommend Servus to anyone who wants to increase productivity and save money.

2017-05-08

Resource allocation efficiency.

Pros

We were able to make the changes that made sense for our organization without reinventing our wheel. 3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely.

Cons

I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbie Cope

SERVUS

2018-11-28

It has also made the invoice process much easier.

Pros

Has cut down drastically on time spent keeping up with tickets, invoices and resident reviews.

Cons

Only that the review text sent to resident is not able to be specific in what work has been completed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Izzy Martinez

Londong Town Apts.

2018-12-03

Pros

I liked that contractors can also use Servus to receive work and send invoices.

Cons

That the resident review text is not specific enough. Residents sometimes will submit a review for work orders that yet have not been completed instead of for the completed work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Margaret Green

The best work order solution

2019-02-01

We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community.

Pros

I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Cons

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Taylor

Servus has helped us become more organized

2017-05-04

Pros

Allows me to see what the technicians see and able to keep easier track of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ariane Sanabria

It has been very easy to use since day one, super easy to learn

2017-05-04

Pros

Other than generating the work order, it requires minimum input from me. Easy search and access to open work orders

Cons

At the moment I can not think of anything I don't like about the software. Other than minor (normal) software issues it's been great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cres Magliacano

legends service dept

2018-12-04

Pros

Documentation aspect. Ability to attach pictures and video to tickets if needed.

Cons

over the top amount of notifications. software issues as far as opening or response time of the app.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from ServusConnect


Thank you so much for your review Cres - we've worked hard to improve photo and video-taking capabilities in technician app and are really happy this is working out well for you and your team!

Speaking of improvements, our developers are currently working on a number of other enhancements to our native apps, including improved resiliency in low-signal situations and more granular control of push notifications. We look forward to getting your feedback on these improvements when they roll out in Q1-2019!

Sincerely,

The ServusConnect Team

Read more
Louissiana De Muller

Customer support is wonderful. They are always there to help and answer any questions you may have.

2017-05-04

Just not having the guys come to the shop to pick up work orders its a huge plus because it helps them save time and complete more work order as they receive them on the go.

Pros

I love the fact that we have the capability to use a smart phone and add/attach pictures to your work order.

Cons

It will also be nice if OPM was linked to Servus so it could automatically update our renovation turns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Crot

Very Impressed

2018-12-10

We LOVE IT!

Pros

Love the update that once I review now, it automatically moves it to archived.

Cons

Nothing with the software but some issues with the phones, sometimes have issues uploading video and photos and service sometimes is still not great...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ServusConnect


What a great review Melissa - thank you for your level of detail! So glad you are impressed with ServusConnect - we've spend a great amount of time designing the software to be simple, succinct, yet complete!

Regarding the phones, yes, we've definitely seen that LTE/mobile-data coverage can vary greatly from building-to-building. Our developers are constantly tweaking the low-signal resiliency of our apps to compensate for this. We'll be in touch regarding your specific experience to see if our most recent app release addresses your issues.

Sincerely,

The ServusConnect Team

Read more
Greg Taylor

Servus Is a great tool...

2016-08-30

Servus is a great tool for communicating with vendors and maintenance team members. It allows you to attach photos and gps the location of the work. If you are currently using a paper intensive system, I urge you to give Servus a try.

Pros

Ease of use and the customer support is top notch.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan Garay

I love this software!

2018-12-03

Huge time saver, great service!

Pros

Huge time saver, as well as residents receive a text once work is complete

Cons

I wish we had it sooner, it makes my job so much easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy Spurkosky-Haith

Great Concept

2018-11-28

Pros

I love the fact that I can send a text directly to my maintenance supervisors phone. Saves me time and definitely saves maintenance time by not having to go back and check in the office or on the computer for work orders. I like how we can get an immediate response from our residents which helps us to improve our performance.

Cons

Once in it is very easy to use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie Jackson

Servus Rocks!

2018-12-04

I love using servus connect it makes my job a lot easier and if ever I have any questions or concerns there service team is always there to help.

Pros

What I love most about servus connect is how I can send the service techs tickets to there phones with a click of a button vs having to print them all off.

Cons

The only problem that I had overall with servus connect is when we started using the system there were some kinks in it that they had to work out but quickly resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan Davis

Began this program in its infancy and worked together to meet the multifamily industry's need.

2017-07-24

Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct.

Pros

Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Cons

Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more