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Fresha Logo

Fresha

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Online booking platform for beauty and wellness businesses.

(46)

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Fresha Features

Features Summary

Functionality

4.7

/5

1.3K

Total features

84

8 categories

Fresha features

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Indicator
Availability Management

Common features of Appointment Scheduling software

API
Access Controls/Permissions
Activity Dashboard
Appointment Management
Automated Scheduling
Availability Management
Calendar Management
Client Database

Price starts from

0

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

1.3K

Price starts from

0

learn more

Total Features

84

Unique features

  • SMS Messaging

  • Customizable Reports

  • For Medical Spas

  • Email Reminders

Functionality

4.7

/5

7.2K

Price starts from

52.99

Per month

learn more

Total Features

42

Features in Common

1

Unique features

  • CAD Tools

  • Pattern, Color & Art Storage

  • Video Stabilization

  • Data Visualization

Functionality

4.6

/5

3K

Price starts from

235

Per month

learn more

Total Features

51

Features in Common

5

Unique features

  • Change Management

  • Manufacturing Design Data

  • Reusable Designs

  • Document Generation

Common Fresha comparisons

Reviewers who mentioned features said:

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EDUARDO O.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, reliable and very robust.

Reviewed 4 years ago

This platform has allowed us to expand considerably thanks to the marketing campaigns that we can do through our website and facebook pages integrated into this application, in addition to allowing us to make reservations online, another highlight is the inventory control that we have been able to make with this tool, in addition to payments, is a very comprehensive program that offers great functionality, facilitating and optimizing the management of the business, so the team will improve their productivity and efficiency, thanks to the commands made in Shedul. Thanks to this tool our business has grown rapidly and has managed to consolidate in the market and earn the trust and satisfaction of our customers.

Pros

Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories.... This efficient tool is accessible from any device, anywhere and at any time via the Internet. In addition, it has a very complete free version and more functional business plans.

Cons

There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results.

KM
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Kat M.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fresha is INCREDIBLE

Reviewed 3 years ago

Fresha makes running my business so much easier. All the features I use are just so easy and sleek. The booking calendar, reminders, payments, stock taking. The customer service is second to none.. any issue or query is answered so quickly and always resolved.

Pros

The booking system is so easy to use, I love every feature. Booking, confirmation, payment, reschedule.. the holding card details

Cons

That I can’t sync it to my google calendar

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Mary P.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not Recommended if you want to receive your funds

Reviewed 4 years ago

Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A...

Pros

Very easy and intuitive to implement and use on a daily basis.

Cons

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

Vendor response

Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback

JJ
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Jess J.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best

Reviewed 4 years ago
Pros

This program is so easy to use, it has all the correct reports easily available.

Cons

The only thing that is a slight inconvenience it the inability to customise reminder text messages and notifications that are sent out to the clients.

AP
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April P.

Cosmetics, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Scheduling App

Reviewed 5 years ago

Great user-friendly system and features. Amazing app!

Pros

Recently switched the Shedul as it offers more features that my previous app didn’t have such as categorized services when online booking, colour-coded services, daily reports, inventory, analytics, etc.

Cons

I wish there was a feature to also have a 1hr text reminder along with the 24/48hr e-mail reminder. My clients really appreciated that feature my old app provided.

AN
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Annie N.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Recommend for new business owners

Reviewed 8 months ago
Pros

Clients find it easy to use the online booking

Cons

Setting up was harder than other online booking systems, hard to sync with google calendar, not mobile friendly, the fees are high

TW
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Ted W.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Spa Management and POS software that will be LOVED by Spa Owners and Managers who implement it!

Reviewed 7 years ago

Many, if the company will be doing such a great job, in near future Shedul will be the Spa Management software to go! My wife spa is very customer oriented and this software allows us to accommodate our customers request much easier, quicker and with fewer errors. I love it!

Pros

There are many areas of this software that I really like (even now, when the software is limited in certain functions BUT, it is continuously updated with new functions. In a year or so it will be the best software that is available to manage spas and salons. And, it might be the software of choice for spa managers and owners due to the fallowing few reasons: Ease of Use, multi-platform compatibility,...

Cons

Right now the application does not have the interface to setup a merchant account (Credit Card processing) though they are working on it and it should be ready in the next few months. You can setup two different tax tables (sales and service) but in the reports so far there is no specific report that you can calculate a sale tax. Never the less, you can manually calculate it since there is a report...

SC
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Sarah C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thanks Fresha and team

Reviewed 3 years ago

I think I’ve said everything at the top. I do feel the positive change in going with an app. I don’t know how I managed without it. I know there may be other apps about, but I’m happy with the pay as you go that Fresha do.

Pros

Before Fresha, I was using a pencil and an book. Clients had to call by phone to book an appointment or send a message through social media. On my day off, I would carry the book with me and divert calls to my phone. This wasn’t great if I was out and about shopping or just having a needed switch off /quiet time. I can honestly say that going online with Fresha, has changed my business. Clients can...

Cons

If there’s anything I’m not sure about, I feel I can get in touch and ask. I’m not so keen on the card payment device. It’s a bit slow and clunky. Also- with the no show- sometimes people clear their account so you can’t take the payments they owe. I don’t think there’s much you could do with that. I would like the client info to merge better for people who one week book in with their maiden name of Scott and other times decide to be ‘oh.. is it under the name Wilson?’ And have 2 different client a counts ..or use different emails.

RT
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Rina T.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Realized they were stealing my tips!!

Reviewed a year ago

What started off free, became low fees, then they became high fees, and now I’m feeling like they are robbing me by stealing 20% from my tips and ge tax. I initially recommended this app to so many of my friends and businesses in the industry and left a stellar review for them. Currently looking for another system I can switch to.

Pros

Easy to use, somewhat customizable. Has an app and is also usable online.

Cons

*Fresha takes a 20% “new client fee” on top of the 20 cents and the credit card processing fee. They say it’s for clients who found them through the fresha app but none of the clients I’ve asked actually found us through them. In fact no one even knew what fresha was. * They take the 20% new client fee from the TOTAL AMOUNT CHARGED TO THE CLIENT. This means the GE TAX & TIPS TOO!!! I confronted them...

HQ
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Helena Q.

Cosmetics, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Search For Software Ends Here!

Reviewed 6 years ago

My over all experience has been a complete pleaser. I am completely cyber challenged, seriously, this is the first Software program that I've ever been abke to use with such confidence. I love it!

Pros

I love EVERYTHING about this Software! I'm in my 50's, yup old school, always felt I was one of those hard to teach an old dog new tricks people. But I downloaded the free version of Shedul, a bit intimidated I played around with it adding my products & sevices etc... very simple to do. I finally got up the nerve to actually start booking clients... but also continued to use my old appointment book...

Cons

There's really nothing that I don't like. I see there's an email you can set up to send clients promotional offers etc. I have to look into that, I'm not sure if it comes with the free version. The only thing more I would like is perhaps an occasional email update from the company to give me tips or provide info about other features that Shedul can do to make running my business easier. Otherwise NO complaints. If an old dog like me can use it with confidence, anyone can.

JT
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Jade T.

Sports, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great scheduling program

Reviewed 4 years ago

I have been using Shedul as a scheduling tool. This has helped me to be a lot more organised and has prevented me from double booking staff which was happening before. It saves me time when taking bookings because I can see all my staff's bookings for the day on the same screen. I love how easy it is to use and I hope to keep using it for a long time.

Pros

- Shedul/Fresha is REALLY easy to use. We are a surf school, not a salon and I was able to adapt it to fit our needs easily. Even staff who are not good with technology were able to log on and easily use this program. I've used many different scheduling programs and this one has been the best for my needs with this company, and definitely the easiest to learn to use. - Adaptable - I was able to set...

Cons

I'm looking forward to the class feature being added, this will be very helpful for our business. It would be nice to be able to view multiple days and multiple staff at the same time on the calendar but I am happy with how it is currently.

AB
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Adam B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fresha Changed the Capabilities of our Day Spa

Reviewed 10 months ago

It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want.

Pros

Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet

Cons

- The inability to connect Mailchimp via API

MR
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Maya R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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System is Intuitive

Reviewed 6 months ago

I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Pros

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Cons

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

CG
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Carly G.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A nightmare transition

Reviewed 2 years ago

It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.

Pros

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

Cons

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card...

JA
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John A.

Cosmetics, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good but not perfect

Reviewed 2 years ago

We have used Fresha (Shedul) for over 4 years. The product has been consistently improved over the years and we are thankful for that. The booking process is really great. The product is (rightfully so) built for commission salons. We are not a commission salon and it would be great to have some reports and features that would work better for us. Unfortunately, as stated earlier there have been some recent updates that have made things more difficult. However, I would choose Fresha again and again. It has been an essential part of our business. Consistently working well for both our clients and our staff.

Pros

Uptime is great. Appointment booking is easy for the client online and also for our staff. Inventory management is good, though it could use some tweaking in the low stock/reordering process. Ability for customers to buy products and vouchers online is a plus. The iOS app is great. Credit card integration works great with our Fresha card terminal. Client reminders work very well. Reporting is really good. Lots of ways to get essential information in the report area.

Cons

Recently, there have been frequent updates to the platform that have created a more difficult checkout process. Flow was disrupted and essential parts of the POS process were put in hard to get areas making them easy to forget (ex. assigning staff member commissions on products). Bottom line, it takes more clicks to check a client out than it did before. Fresha payouts to our bank account are slow...

GL
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Gus L.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Wolve in sheeps clothing

Reviewed 4 years ago

As described above.

Pros

Ease of use....some functions in analytics

Cons

Their new Fresha pricing system is hidden in there description words of the product. Be very careful of what you get yourself in for. Their payment system back to you, the user, with Fresha plus is not described till you start using it. They have 4 processing times done over 24 hrs meaning payments took up to 7 days to be paid out. They describe how much you should be getting daily but I found i would only receive 20% of what I should have been getting. You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system. Our business was in the number one position in Australia of all users for 5 stars for Fresha. I definitely don't recommend them. We have left for a much better online system.

TP
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Tracy P.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shedul is amazing and their team is simply unbeatable in their support and response time!

Reviewed 8 years ago

Before we opened our salon in April, we researched and selected Shedul because of its many features that are truly outstanding. What drew my eye first was the ability to use it at no charge. How could they offer so many features and benefits without the high charges other companies have? I wanted to give it a try without the hassles of "trial periods" and training videos. You have got to experience...

Pros

I am always interested in making things smarter, faster, easier, etc. I have found a perfect partnership with the team from Shedul. Responsive team at Shedul Online Booking SMS texting/Email for confirmations, reminders, thank you's, etc. Email to associate who has the booking with additional email to receptionist/owner/manager, whoever you need notified. POS Barcode scan in Products or hand key them in to see at POS. Rebooking feature Able to see calendar weekly or daily Run numerous reports Security levels for different team members The list is really much more than this, these are a few of the many features to be found.

Cons

There are no Cons. You will never regret going with Shedul for your business!

MC
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Milan C.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing software, developers have nailed it as they have captured all the features we need expertely

Reviewed 8 years ago

This software is exactly what we have been searching for. It has the features we need, is powerful enough to maintain all of our client data, appointments for multiple staff, sales dashboard, generating reports, import/export data, online booking buttons for social media websites including Facebook, and much much more. I have worked with various software and client relationship managers previously...

Pros

Everything we need is here with the ease of access required for all staff members. It's great that we can see daily appointments, sales, revenue etc from the dashboard and can easily generate reports and export to excel. Adding different services and products (i.e. retail add on products) is extremely simple; you enter in the service and include price and duration etc which makes it very easy when...

Cons

The company has pretty much nailed it with their software though if I had to put something, I could only suggest adding the ability to further customise options, page layout, which data to display or not display etc; this would be great.

MH
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Mohamed H.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Software

Reviewed 2 years ago
Pros

For someone who is looking for a comprehensive, user-friendly, and inexpensive software solution for their business, Fresha is the easy answer. I love how they constantly introduce updates that come directly from their customers’ feedback. I love how they treat you like a real partner every single time you ask for help. I have used quite a few business softwares over the years; and I don’t think any of them comes even close to Fresha in terms of ease of access, value for money, or even detailed reports.

Cons

Some features take some time to get introduced. But hey, they’re coming.

oc
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olga c.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great choice for small business owners

Reviewed 10 months ago

did not regret a day of using it.

Pros

Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.

Cons

The future of charging can be improved.

LZ
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Laura Z.

Investment Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mi ha semplificato la vita per le mie prenotazioni

Reviewed a year ago
Pros

Fresha Viene utilizzata come piattaforma di prenotazione online e della gestione degli appuntamenti per attività di bellezza e benessere.personalmente ho utilizzato la piattaforma in diverse occasioni. L’applicazione è semplice e molto intuitiva, permette di fare le proprie prenotazioni in maniera molto semplice scegliendo data preferita, orario preferito e permette anche di pagare e accettare pagamenti online.Infine, Fresha offre una vasta gamma di integrazioni con altre applicazioni, come il software di contabilità e le applicazioni di marketing, il che rende il lavoro ancora più efficiente.

Cons

Anche se Fresha è efficace e ben progettata, Può avere un costo elevato per diverse attività inoltre, in secondo luogo, l’integrazione con altre applicazioni potrebbe non essere semplice o sufficiente per alcune attività, ma nel complesso è un’ottima applicazione.

Showing original review in Italian. See translation

BB
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Bernard B.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient Scheduling and Booking Solution

Reviewed a year ago

The software has helped streamline my business and made it easier to manage appointments and clients. The payment processing feature has also been convenient for both me and my customers. The support team is responsive and helpful when I have questions or need assistance. I recommend Fresha to any business looking for a comprehensive and easy-to-use platform for managing their appointments and customers.

Pros

Fresha is a great software for businesses looking to manage their appointments and customers. The platform is easy to use and navigate, making it simple to book appointments and manage the schedule. The software's features are extensive, including a booking system, online payment processing, and even marketing tools. The mobile app is also convenient and useful for managing appointments on-the-go.

Cons

The online booking system can be confusing for some customers. It may take some time for them to get used to the process and understand how to book appointments through the platform. Additionally, some features may require some technical knowledge to set up, which could be challenging for some users.

NW
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Natalie W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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You get what you pay for

Reviewed 4 years ago

I wouldn't continue to use the service neither would I recommend to others due to their lack of customer service support and unavailability to resolve extremely important issues related to receiving payments. In my opinion cash flow is the main importance when running a business and trusting a service provider to ensure this function is operating is of the highest importance.

Pros

It is very easy to use in terms of it's operational functions. You can learn how to carry out activities easily as it's simple and self explanatory. They do offer support with a dedicated account manager but I have had a bad experience with their customer support service.

Cons

The customer support service is terrible - I have had payments taken from clients that have not been transferred to me causing cash flow problems. I have been unable to resolve this after sending multiple email messages (the only form of contacting customer services) however I do have a mobile number for my account manager who hasn't responded! There is no procedure to resolve issues (non payments!) other than to be redirected to your account manager - who may or may not respond.

FM
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Frank M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fresha - Salon Management software

Reviewed 3 years ago

All businesses need systems, simple systems work best, just the accounting integration. They get that right, they will have an absolute winner

Pros

scheduling, invoicing, inventory management and marketing. Has good CRM capabilities

Cons

No accounting software integration, tedious/cumbersome CSV export

OF
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Ocean F.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best of the best

Reviewed 3 years ago

I have a learning disability. I have to see step by step what’s in front of me. My business is my art. It’s not numbers and spreadsheets. Fresha does the hard part for me and it’s free. I don’t have a receptionist so fresha is mine. I raised my prices a little to cover the transaction fees which are not much at all. I love fresha I’m so happy with everything they do and have done for me. They really do want you to be successful. I know it feels like you’re all alone when starting a business by yourself, but fresha is like the big bother you never knew you needed. I can’t thank y’all enough for keeping me on track!!!

Pros

I like that clients get updates about up services. I also like the reports it generates. My tax spread sheets are easy to do I just plug in the numbers. I like that clients have to book with a card prior to seeing me. It insures me that no one is going to be wasting my time. I love the fresha team and all the support the pour over my head like my fairy god mother’s. Any minor inconvenience I’m going to reach out. They responded and resolved immediately. And I’m back to being a confident business owner. Ever since I’ve started using fresha my business in flourishing.

Cons

I’m just waiting for the membership to roll out!!! I know it’s coming soon.