Fresha Features

Fresha

Online booking software for salon and spa businesses

4.92/5 (1,186 reviews)

Fresha Feature Summary

  • Multi-location support
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Contact database
  • Contact history
  • Customer database
  • Customer history
  • Employee database
  • Employee management
  • Employee self service
  • Group calendars
  • Multi-location
  • POS
  • Sales reporting
  • SMS integration
  • Social media integration
  • SSL security
  • Task scheduling
  • Transaction history
  • Website integration
  • Activity dashboard
  • Discount management
  • Appointment management
  • Billing & invoicing
  • Sales integration
  • Barcode support
  • Price management
  • Retail inventory management
  • Room booking
  • Gift card system
  • Instructor scheduling
  • Facility scheduling
  • Email invitations & reminders
  • Online booking integration
  • Customer service integration
  • Referral source tracking
  • Widgets
  • Performance reports
  • Booking management
  • Follow-up scheduling
  • Customer experience management
  • Client management

Competitor Feature Comparison

Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Backup
Automatic Notifications
Barcode Support
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Contact Database
Contact History
Credit Card Integration
Credit Card Processing
Customer Database
Customer Experience Management
Customer History
Customizable Templates
Data Import/Export
Discount Management
Drip Marketing
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Employee Database
Employee Management
Employee Self Service
Event Scheduling
Facility Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
Instructor Scheduling
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking Integration
POS
POS Integration
Performance Reports
Price Management
Real Time Reporting
Referral Source Tracking
Reminders
Retail Inventory Management
Role-Based Permissions
Room Booking
SMS Integration
SSL Security
Sales Integration
Sales Reporting
Social Media Integration
Task Scheduling
Third Party Integration
Transaction History
Website Integration
Widgets
Visit WebsiteCompare App
Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Backup
Automatic Notifications
Barcode Support
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Contact Database
Contact History
Credit Card Integration
Credit Card Processing
Customer Database
Customer Experience Management
Customer History
Customizable Templates
Data Import/Export
Discount Management
Drip Marketing
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Employee Database
Employee Management
Employee Self Service
Event Scheduling
Facility Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
Instructor Scheduling
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking Integration
POS
POS Integration
Performance Reports
Price Management
Real Time Reporting
Referral Source Tracking
Reminders
Retail Inventory Management
Role-Based Permissions
Room Booking
SMS Integration
SSL Security
Sales Integration
Sales Reporting
Social Media Integration
Task Scheduling
Third Party Integration
Transaction History
Website Integration
Widgets
Visit WebsiteCompare App
Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Backup
Automatic Notifications
Barcode Support
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Contact Database
Contact History
Credit Card Integration
Credit Card Processing
Customer Database
Customer Experience Management
Customer History
Customizable Templates
Data Import/Export
Discount Management
Drip Marketing
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Employee Database
Employee Management
Employee Self Service
Event Scheduling
Facility Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
Instructor Scheduling
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking Integration
POS
POS Integration
Performance Reports
Price Management
Real Time Reporting
Referral Source Tracking
Reminders
Retail Inventory Management
Role-Based Permissions
Room Booking
SMS Integration
SSL Security
Sales Integration
Sales Reporting
Social Media Integration
Task Scheduling
Third Party Integration
Transaction History
Website Integration
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


149 reviews

Requires iOS 11 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,566 reviews

Fresha Feature Reviews

25 reviewers had the following to say about Fresha's features:

Anonymous
(Media Production company, 11-50 employees)

A complete scheduling software

2019-12-31

Shedul provides online booking platform with invoice and inventory management and everything for free.

Pros

From invoicing to inventory it has everything what a shop ever needed, and for free.

Cons

I think an API would be great as it will help people to integrate with their website.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason K

Best Salon & Spa Management Software

2019-07-10

I contacted customer service regarding client import , rep and his team reached out immediately and worked at an increase of speed and went above and beyond in making the transition of switching softwares a seamless process .

Pros

Automated and customizable SMS text appointments/reminders makes it easy to track clients.

Cons

none, their technology software is continually advancing and growing to accommodate Salon & Spa management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charlene "CJ" Joseph

One of the best decisions we made

2018-08-27

Usually we get a great direct answer within hours and the fixes have all been easy and relevant to what we are trying to do.

Pros

The software is easy to use, covers just about all the variables you can think of for reporting, inventory management, scheduling, and time management.

Cons

A phone app rather than website would make it easier for some of us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Chair of Finance and Audit Committee (Hospital & Health Care company, myself only employees)
Verified Reviewer

Outstanding Sotware for Free

2019-02-24

Very positive experience

Pros

Easy desktop interface to book clients in Easy to invoice and send receipts Automatic email and SMS reminders to clients

Cons

No integration with gmail or other calendars Can't customise invoices with company logos like in Wave No iOS app No way to link to bank accounts or online payments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Modelos Belladerm

BEST BUSINESS TOOL EVER!

2017-10-14

ease of access, sales tracking, customer correspondence, inventory management, staff commission, listing and task breakdown

Pros

user friendly interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Kenyon-MBA

THIS software is shaping up to be THE SALON SOFTWARE YOU WANT in your establishment

2019-03-05

GREAT! Love so far. Keep up the brilliant and incredible work fellas & gals :))

Pros

Ease of use, the high reviews, integration of so many vendors (fresha for online appointments), compatibility, BESUTIFUL design, customer service knows there stuff (and friendly), easily tracks inventory, there’s a lot to mention here which I’m not!

Cons

The slow responsiveness most of the time I had it (since beginning of Marh, 2019, this is a non-issue now aka ITS BLAZING FAST), no end of day report for managers to know how much to utimetely deposit into bank, can’t wait for Shedul to integrate with merchant cc payments so that my register drawer can ‘pop’ open once checkout screen is done and moved onto invoice (so can give hange back to customer)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Menik Wijésinghe

First Salon in Sri Lanka to Use Shedul as the total salon management software.

2018-06-25

Client booking system, Maintain updated client profile, inventory management, issuing gift vouchers and point of sales.

Pros

Can manage the bookings, Point of sales, inventory and payroll.

Cons

For new features requests, FAQs and track your feature requests I recommend to go to https://shedul.uservoice.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
laura sullivan

Very professional

2019-05-19

Pros

Shedule.com is very user friendly, easy to navigate, includes POS, inventory management, customizable services, and includes basically everything a spa owner needs to run a business.

Cons

This software provides me with everything I need to make my business great and if I ever run into any problems customer service is always there to help me out!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ted Wilk

Spa Management and POS software that will be LOVED by Spa Owners and Managers who implement it!

2017-06-04

Many, if the company will be doing such a great job, in near future Shedul will be the Spa Management software to go!

Pros

Appointment scheduling and appointment management are the BEST compared to other software that I have evaluated or used (and I paid $$$) Actually, it has no limitations nor restrictions and I Love It. Inventory Management working great though does not have yet incorporated "low stock warning" but I am sure it will have soon so no issue for me.

Cons

Right now there is a function in POS where you can add a certain amount as a tip to the total bill. For many people that could be sufficient though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
April Pangan

Amazing Scheduling App

2019-10-08

Great user-friendly system and features. Amazing app!

Pros

Recently switched the Shedul as it offers more features that my previous app didn’t have such as categorized services when online booking, colour-coded services, daily reports, inventory, analytics, etc.

Cons

I wish there was a feature to also have a 1hr text reminder along with the 24/48hr e-mail reminder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
L.Cristina Curatolo

Love it because is easy to set up and use

2017-02-04

Very easy to set up, to note info about clients, to communicate with your team (and schedule appointments without overlapping your employees or miss their availability) and to confirm appointments and send reminders to clients, reports, inventory and more

Pros

Free, online schedule, reminders for clients and notifications for staff, versatile for any kind of services in beauty industry, possibility to insert your own vouchers, gift cards, payments type that may be combined, tax automatically calculated for products, inventory...lots of beautiful feature that improve with the needs of every user that asks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna La

Is this even possible?

2018-02-20

Pros

I got my customer list imported in 24 hours by the team.

Cons

I like everything but I am waiting for the payment integration feature and memberships.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rosie Simunic

This software is the best ever!

2018-04-16

It make inventory a breeze!

Pros

Clients are so pleased that we can now also text them reminders.

Cons

We can't think of anything negative to say about this program. It was annoying that we could not send texts originally, but Shedul worked it out and that is now sorted and they are free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Basquill

Brilliant

2019-07-08

For scheduling, reports, product inventory, online booking, reminder sms/email, it really has it all.

Pros

Easy to use, accessible and great customer service.

Cons

I can't put my name at the top of the stylist list!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Damian Ward

Your on a winner with Shedul

2017-07-19

Moved 3 businesses from paper and app diaries over to Shedul streamlining processes and allowing great visibility of all aspects of the data to day management. Empowers staff to better manage their time and gives owners peace of mind being able to see what they are doing.

Pros

Export your data to the CSV template and team Shedul will import it for you, 4.

Cons

No cons, team Shedul are always developing and look for your suggestions. As time goes by more functions are incorporated as well and new types of business services. Remember it is free and the team do a great job keeping everything up to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Book appointments easily

2018-09-20

Pros

It is easy to make salon appointments using this software and also allows users to keep track of their daily activities and notifications.

Cons

Every thing about this app is great and it is very user friendly. I don't think there's anything about the app that I don't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marijan Kopčić

Great app!

2018-02-28

Great app for my business!

Pros

Calendar, Sales, Clients all in one place! Export to Excel.

Cons

Maybe in near future implementing some kind of API would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
EDUARDO OROZCO

Easy to use, reliable and very robust.

2020-01-06

This platform has allowed us to expand considerably thanks to the marketing campaigns that we can do through our website and facebook pages integrated into this application, in addition to allowing us to make reservations online, another highlight is the inventory control that we have been able to make with this tool, in addition to payments, is a very comprehensive program that offers great functionality, facilitating and optimizing the management of the business, so the team will improve their productivity and efficiency, thanks to the commands made in Shedul.

Pros

Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories.... This efficient tool is accessible from any device, anywhere and at any time via the Internet.

Cons

There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Weber-Huschitt

I am new to online scheduling and using Shedul has been so much easier than I thought it would be!

2017-09-04

Organization, frees up My time, ease with inventory, customers feel taken care of, extra bit of professionalism to My industry.

Pros

Makes inventory and checking out easier!

Cons

Would like to have a phone number to call and speak with customer service if help is needed but They do respond by email very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shantal Dujardin

Biggest fan for 2.5 years now!

2018-07-18

Keeping track of all bookings, payments and income, staff hours, everything!

Pros

The online booking feature saves me absolute hours of admin time!

Cons

Looking forward to the payment intergrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Lee

Most Amazing Product EVER and Customer Service is even better!!

2016-09-03

This software is so user friendly. The exporting of data is great when I need reports for employees or product sales, schedules for stylists, the list goes on and on.

Pros

Different security setting for each user. text messages and e mail reminders for clients and stylists.

Cons

I would be fine paying for this program, you figure their funding has to come from somewhere, with the wonderful customer service they appear to be online all of the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
D Cottle

Top Notch - Easy To Use - Feature Rich and FREE!!

2016-05-15

I LOVE the automated SMS/Email Reminders, the Integrated Invoicing, Sales Reports and Exporting Features.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Angela Wilson

Absolutely fantastic salon booking system. Why didn't I have this earlier??

2018-04-11

I can access appointments not just in the salon but on the move. Reminder of appointments to clients.

Pros

Client inclusion for online booking and message notification. Manage your stock order stock.

Cons

Staff holiday bookings to show instead if just a blank space in staff section. Would like next of kin in client detail in case of need to contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Neelam Taylor-Somers

Free practice management system

2016-11-11

Great reports as well.

Pros

The way it looks and ease of making an appointment and the reports are great.

Cons

I would like that I could edit an invoice, if I need to make a change

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina Samuels

Free but not Fully Great Yet

2018-09-19

Pros

Free and functional for most applications great scheduling feature Does what it does very well

Cons

doesn't have an app management system only on the system doesn't have a credit card processing feature yet but supposedly in development new features are slow to roll out

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more