Fresha Reviews - Page 3

It's a very intuitive program to use and its free:)

I'm having to do payroll manually because I do not pay my staff on a commission rate. I believe many spas to not do so because a lot of aesthetic services require product use and it doesn't make sense to pay the same commission rate for massage services or other service that do not require much product. This would be a perfect system if there was an option to pay each employee a service rate and also and option to pay individual staff members a scale of service rate depending on their experience so they have room to grow. I'm truly hoping that this function will be added soon because with 10 staff members it's taking too much time to do payroll and now I'm looking for another POS system. If this is on the horizon please let me know. Thanks so much!

Fresha was very easy to set up. They constantly improve features and take suggestions.

The least thing I liked was they switched to being a paid app, but it’s still one of the best

Love being able to create forms and personalise them so easily. Booking, cancelling and rescheduling appointments is straight forward. Having reminders for client appointments on the day it’s made and a day before is so helpful for our clients!

A few features that are coming soon are taking a little while like using WhatsApp to send out mass marketing but we can wait a little longer!

They have a market place that will allow you to get more clients

To set up online payments you have to provide bank documents which I do not have as I'm with an online bank for business. Screen shots are not accepted so unless I use a personal account, fresha is useless to me

Easy to use and love that there is now an APP!!!

Nothing now that there is an app, before that I didn’t like having to always log onto a site

Super easy to use!! Easy for clients to book 24/7 easy for staff to book. Best of all at any time day or night we can check appointments and clients may book appointments. brilliant system. I love the features and continual updating!

I don't have any cons! This system has proven to be amazing all round. As a salon owner this is a fantastic product and whats more it FREE!! what ore could one ask for. My only con is the negative and sometimes rude comments on the feedback - REALLY??? - its free and brilliant! So why the negative comments/

User friendly, clean interface, ever evolving, aesthetically pleasing,

I've never disliked anything about this Shedul/Fresha but have wished for new features. With that being said, they are always adding new features and are always better the experience for the users.

I found this app just in the nick of time. My mobile spray tanning business just took off and I was in a desperate search to find an app that would keep track of all my clients. I needed something that would schedule easily in calendar, create invoices and a way to keep track of their solution color at every appointment. And be able to sync to multiple devices including iPad and also include access to my other employees schedules. This does it all!!! I don’t even have the paid one. I’m going to consider that soon though.

Just would like the chance to edit categories. Under birthdays there should be an add category. So I can add Instagram names And add notes in different Labeled categories

It’s free, easy to use, and adaptable.

No sync between app and any external calendars. No iCal, no google calendar, nothing.

We're so sorry to see this! We take features requests extremely seriously and it's the main reason we've been offering Shedul entirely for free so that we can capture user demands. Yes, syncing calendars is high on our priority list and we know it's very important to our customers, we just have a couple of others that are even more in demand to get out of the way first. It's impossible to build all features at one :( Please let us forward your conversation to justyne@shedul.com and we'll take this further

I love using fresha!! I really like the fact that you can utilize almost everything you need to run a successful business! It keeps track on everything with integrated options to social media plus google !

The least thing at this time is the feature for customers to book and reserve appointments for cancellations and no show fees. If a customer books with a credit card on file they can use any card without a dime on it and in the event they do no show or cancel their card is declined for insufficient funds! I’m out of my policy no show fee and I’ve lost an hour of my time with production.

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card...

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Very easy and intuitive to implement and use on a daily basis.

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback

Superb Fresha plus package. Works great for my business and staff. Easy to navigate. Quick and easy booking clients in.

The additional time we put onto our appointments for changeover of clients, room clean etc. I wish this was a different colour. At a glance I have a client booked in fir a 45 min massage but it looks like it's a 60 min massage and I give them more time for less money as its my mistake. I did put a request in for this quite a while ago

zero cost totally user friendly easy to install, use and train others in online booking system excellent can use everywhere as its cloud based (excellent for late night social media appt requests) Excellent customer service response (email) able to use ipad, much more profesional

I didn't find this sooner would like the ability to hold more information such as previous skin tests, colours used etc thats easily displayed when booking an appointment.

I love that fresha sends will send an automatic text message/ email to clients prior to their appointment. Very easy to navigate, the software does almost everything for you. So convenient. The support team are great, at anytime if I need assistance they are very efficient in their response time and helpful information every time. I would highly recommend this for anybody staying a new business as I did. Would never look back.

Every day I am still learning new things about fresha as I find time to navigate around and try new things. I can't really fault this service. I am somebody who naturally finds difficulty when learning new technology.

I like here everything. Easy to use. Organised clients and me too. I love the app

No app , but it's fine, used to have like it is

I absolutely love this software! The customer service is so kind and helpful!! I really appreciate all they do to make sure I have what I need and I can do whatever’s necessary to have my business run smoothly. Especially through this time of need!!

The only thing I had an issue with was the processing time. I can’t quite figure out how to make it give me that 1/2hr between services...

This product is super easy to use, Client friendly.

It’s a little bit behind updates and upgrading technology and systems

Looks much clean and performance is much better than Salon Iris. Also, I love that I can use in my Samsung Tablet and be mobile if I need. Overall, I love this software and consider for my daily use. Great tech support and better documentation made for peoples that are from "different galaxy".

Like anything else, AT THIS TIME (I understand that in USA it was just launched), are few cons: - You have to send to customer service the Excel clients file to be added. Probably is security reason, I do not know. - Because, not all the countries receive same future apps pushup in the same time, USA have to wait little longer. That's OK, we love them anyway.

Shedul makes our lives do much easier at salon, we love this software since day one. It's easy to use, the app is wonderful as well.

We have no completes. We have used others and hated them, but not shedul. Everyone at the salon uses this daily.

Easy to use , any questions I need answering with minutes

I like it all, very happy can’t think of anything bad to say

As a new salon owner, my mother was looking for software to managed her clients for her Salon Business. We purchased the salon from a new owner who already was using Shedul to manage his clients so we continued to use. I must see, this is the best free software you can you use for salons and service businesses. The platform is easy to use with a clean UI. My favorite part is that you can generate text messages and email reminders to clients when they book or confirm a new appointment. You can manage multiple employees as well with their own schedule and allocated hours. They even offer free online booking for the entire company.

They notifications they can generate lack the ability to apply custom rules to the software. For example you can't say, send a notification to clients who haven't booked in x amount of days. Also, because this is free software, the support is lacking. They are quick but when you have a client in the chair or at the counter ready to book, you have to email them to get support which is a down side.

I love this software mostly for it's free services and Shedul staff are incredibly helpful.

I love everything about this software. I can't think of anything bad to say. Keep up the good work Shedul staff.