shopVOX Features

shopVOX

Web-based manufacturing solution for custom fabricators

4.63/5 (194 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Audit Trail
Automated Quoting
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
Bills of Material
Bindery Estimating
CRM
Calendar Management
Capacity Management
Capacity Planning
Cataloging/Categorization
Change Management
Client Portal
Collaboration Tools
Contact Database
Contact Management
Content Scheduling
Cost Estimating
Cost Tracking
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Data Visualization
Delivery Tracking
Discount Management
Document Management
Document Storage
Drag & Drop
ERP
Electronic Payments
Email Management
Employee Management
Equipment Maintenance
Estimating
Feedback Management
File Management
Financial Management
Forecasting
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Item Management
Job Costing
Job Scheduling
Job Tracking
Lead Management
Lead Nurturing
MES
Maintenance Management
Maintenance Scheduling
Material Requirements Planning
Mobile Access
Monitoring
Multi-Currency
Multi-Location
Order Management
Order Processing
Order Tracking
Performance Metrics
Pipeline Management
Planning Tools
Pre-Press Estimating
Pre/Post Service Calculations
Price / Margin Management
Price and Cost Calculations
Pricing Management
Product Catalog
Product Configurator
Production Management
Production Options Evaluation
Production Scheduling
Production Tracking
Project Management
Projections
Purchase Order Management
Purchasing & Receiving
Quality Control
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Resource Management
Returns Management
Role-Based Permissions
Sales Orders
Sales Reports
Scheduling
Search/Filter
Shipping Management
Status Tracking
Supplier Management
Supply Chain Management
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Traceability
Vendor Management
Version Control
Warehouse Management
Work Order Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Audit Trail
Automated Quoting
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
Bills of Material
Bindery Estimating
CRM
Calendar Management
Capacity Management
Capacity Planning
Cataloging/Categorization
Change Management
Client Portal
Collaboration Tools
Contact Database
Contact Management
Content Scheduling
Cost Estimating
Cost Tracking
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Data Visualization
Delivery Tracking
Discount Management
Document Management
Document Storage
Drag & Drop
ERP
Electronic Payments
Email Management
Employee Management
Equipment Maintenance
Estimating
Feedback Management
File Management
Financial Management
Forecasting
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Item Management
Job Costing
Job Scheduling
Job Tracking
Lead Management
Lead Nurturing
MES
Maintenance Management
Maintenance Scheduling
Material Requirements Planning
Mobile Access
Monitoring
Multi-Currency
Multi-Location
Order Management
Order Processing
Order Tracking
Performance Metrics
Pipeline Management
Planning Tools
Pre-Press Estimating
Pre/Post Service Calculations
Price / Margin Management
Price and Cost Calculations
Pricing Management
Product Catalog
Product Configurator
Production Management
Production Options Evaluation
Production Scheduling
Production Tracking
Project Management
Projections
Purchase Order Management
Purchasing & Receiving
Quality Control
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Resource Management
Returns Management
Role-Based Permissions
Sales Orders
Sales Reports
Scheduling
Search/Filter
Shipping Management
Status Tracking
Supplier Management
Supply Chain Management
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Traceability
Vendor Management
Version Control
Warehouse Management
Work Order Management
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API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Audit Trail
Automated Quoting
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
Bills of Material
Bindery Estimating
CRM
Calendar Management
Capacity Management
Capacity Planning
Cataloging/Categorization
Change Management
Client Portal
Collaboration Tools
Contact Database
Contact Management
Content Scheduling
Cost Estimating
Cost Tracking
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Data Visualization
Delivery Tracking
Discount Management
Document Management
Document Storage
Drag & Drop
ERP
Electronic Payments
Email Management
Employee Management
Equipment Maintenance
Estimating
Feedback Management
File Management
Financial Management
Forecasting
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Item Management
Job Costing
Job Scheduling
Job Tracking
Lead Management
Lead Nurturing
MES
Maintenance Management
Maintenance Scheduling
Material Requirements Planning
Mobile Access
Monitoring
Multi-Currency
Multi-Location
Order Management
Order Processing
Order Tracking
Performance Metrics
Pipeline Management
Planning Tools
Pre-Press Estimating
Pre/Post Service Calculations
Price / Margin Management
Price and Cost Calculations
Pricing Management
Product Catalog
Product Configurator
Production Management
Production Options Evaluation
Production Scheduling
Production Tracking
Project Management
Projections
Purchase Order Management
Purchasing & Receiving
Quality Control
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Resource Management
Returns Management
Role-Based Permissions
Sales Orders
Sales Reports
Scheduling
Search/Filter
Shipping Management
Status Tracking
Supplier Management
Supply Chain Management
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Traceability
Vendor Management
Version Control
Warehouse Management
Work Order Management
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Mobile apps

iOS App


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Android App


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shopVOX Feature Reviews

25 reviewers had the following to say about shopVOX's features:

David B.

Modulex Ontario

2020-03-06

There have been some bugs with reports and BI but for day to day quotes, order processing, invoicing and reporting, it has been great.

Pros

Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

Cons

Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Thanks for the awesome review. We are so pleased that you are satisfied with shopVOX for your day to day tasks We are constantly improving the software and love suggestions.

Read more
Tim S.

Finally a Software that is truly built for Printing, Signage, Award and the Promotional Industry.

2017-09-09

Quick quoting Production management Usable reports

Pros

ShopVOX has enabled us to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're pricing correctly and maintaining margin with sales.

Cons

To be expected you do have devote time into setting up the pricing structure for your individual shop. I blocked out six days to get everything set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Tim - thanks for your detailed review. We're very happy that you're a customer and I hope you'll get some value from our new E-Commerce features. As always - if there's anything I can do - just give me a shout.

Read more
Mike D.

Shopvox has made workflow and estimating much easier!

2018-02-26

Pros

Easy Estimating and Invoicing Integration into Quickbooks Workflow Management CRM Tools While Shopvox is not perfect is is by far the best cloud based management/estimating software i have found.

Cons

Quickbooks integration can be buggy If the service is down you cannot access your company file

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kristin M.

Excellent Software, Easy to Train New Users

2019-10-11

ShopVOX has really helped our shop with keeping track of all of our production steps, staying on top of due dates, and quickly and easily quoting and invoicing clients.

Pros

I like that the software is always changing and being updated.

Cons

My least favorite feature is the reports, as I wish they were more customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Thanks Kristin for the thoughtful review. We love that you take advantage of so many features and our support team.

Read more
Randy F.

Overall a great product with the exception of Management Reporting which leaves much to be desired.

2017-11-04

Pros

* Relatively easy to setup and configure * Powerful pricing and product development engine * Quoting is straight forward and easy and consistent providing you have set up pricing/products properly * Good customer support (would be excellent if it were 24/7 instead of 8/5).

Cons

The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Wow - Randy thanks for the detailed feedback.

Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

If you're interested - please shoot me an email and we'll set up a time to speak.

Read more
Paul W.

We are a ShopVox fan!

2018-12-16

Improved our customer and product data management , product tracking and management overview processes 100%.

Pros

Provides end-to-end management from initial inquiries (sales leads) through product shipping, including quotes, sales orders, invoices, pricing, design, production,and shipping.

Cons

Pricing models, while very comprehensive (we have very over 20 complex products each with up to 40 features that have to be priced) could be more flexible. Configuring ShopVox for our rather complex dimensional and carved sign & plaque manufacturing business is time-consuming; we opted for the one-week support option, and it was well worthwhile, within 2 weeks we were using ShopVox at nearly full capability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matheus O.

We run our entire operations with ShopVox, from CRM and quoting/billing, to material management.

2017-08-17

I can run my business remotely, from anywhere. We use to keep an overview on sales pipelines + production flow. Wouldnt be able to run my business without it

Pros

User-friendly - its quite intuitive, new employees learn it rather fast Easy to write quotes and invoices We can have a full overview of our operation: individual tasks/sales pipelines/quotes and invoices Flexible to your operation - we can adjust several aspects of the program to our operation, which is a great help

Cons

There are some good tools for reporting, but this would be one area for further development

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Matheus - thanks for your review.

Can you send me some details via email on what reports you'd like to be able to run within shopVOX?

Our Product team would be very interested to learn more about it.

-Bryant from shopVOX

Read more
Mike F.

ShopVox has been a game changer! Greatly improved production management and customer interactions.

2018-07-19

Streamline production control and management so we work more efficiently.

Pros

Production control and management.

Cons

No CSS control/override for web views or eCommerce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rene A.

Easy to use, get all the information for management in a couple of clicks

2017-09-01

Pros

I can do and manage quotes, POs, invoices and payments with ease in one software.

Cons

Difficult to use and see the details on Android. Besides that, I find the software very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Rene - Thanks for leaving your feedback and we're so glad to hear you find the software very user friendly. If you have any questions - please let us know.
- Bryant from shopVOX

Read more
Rusty G.

Adds so much efficiency

2021-02-01

This company cares about customer service and it shows.

Pros

From estimating to job tracking to invoicing it speeds up the process and is perfectly designed for sign shops.

Cons

It takes a bit of work and time to set up and enter products. Although it's well worth the time in the long run.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Graphic Design company, 1-10 employees)

ShopVox has helped us get streamlines

2019-12-12

We feel it has speed up our quotes and proofing and ability to track everything.

Pros

We love the ease of quoting, no longer needing to pull figures out of the air for prices.

Cons

Takes a while to customize and setup for your business. At first I felt like it would be nice just to have someone just manage the software and help train to use it so we could all get up to speed with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Appreciate the review and so happy to see that you are enjoying and benefiting from the quote feature.

Read more
Roberta F.

ShopVox has made my job quoting so much easier and I feel much more confident with my quotes.

2017-08-18

More confidence quoting jobs.

Pros

With this software I spend less time quoting job, leaving me more time for other tasks.

Cons

Though there is opportunity to customize many areas in this software, I wish we had the ability to customize the quote and invoice forms a little more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Roberta - thank you so much for your review. Glad that quoting has become a lot easier for you.

Will you tell me a little more about the quote and invoices issue?

Our team can create custom PDFs to make your own branding - and if you're referring to the forms you have to fill out when creating a quote - you can customize those as well.

Let me know.

-Bryant from shopVOX

Read more
shawn m.

This software has dramatically increased our profitability

2018-02-07

Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

Pros

-how to videos and webinars are extremely helpfull -customer service is bar none -able to suggest new features (they actually implement suggestions!!) - Import customer lists -import catalogs from vendors -able to easily track costs of material and labor -you can have the shopvox team customize forms that suit your needs -total shop awareness of all outstanding jobs -job board automatically updates -easially track any jobs progress -our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes

Cons

-it can be very intimidating to start with all the different options -can be expensive if you have a very large team that needs access to the program -

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal H.

Best value CRM for any sized company

2019-10-31

Great online platform for anyone who needs to get started quickly with little investment.

Pros

It’s functional and my quotes and invoices go out looking clean and polished.

Cons

Tech support doesn’t speak great English all the time so getting bugs fixed can be a bit tricky. And some area are directed to an IT user and not everyday person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Thanks for the review Crystal! So excited that you enjoy the quotes and invoicing features, as well as reports and CRM.

Read more
Greg D.

Shopvox a great prduct with exceptional customer service at a fair price.

2021-05-12

Overall satisfied.

Pros

Simple set up, ease of use, functionality.

Cons

Inventory management option is expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
JOSE G.

Great software!

2018-01-05

Pros

The software offers me real time reports when I need to know how much have I sold during the whole year so far, as well as daily sales, open invoices, payments, etc.

Cons

does not have certain capabilities yet, I am sure they will improve it soon, for example, if you have a customer that is a reseller, but begun as a regular customer with regular tax, then sends you a reseller certificate, sometimes, is not possible to just take out the tax, you need to void the invoice and create a new one, even if you have changed the customer details from taxable to non taxable, it is simply not possible just to uncheck the tax.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Jose, thanks for the review. Appreciate it and thanks for being our customer.

w.r.to the question you have about making an Inv non-taxable (for resellers) this should be doable 100%. Please contact our support chat 24x5 and you should be able to do this.

Read more
faizan A.

Awesome Features of shopvox make comfort zone for me to proceed the process

2017-08-18

Pros

Shopvox has different, unique and moderate applications to proceed and the most i like is the record of any of my data and the history by which no one can hide any activity if it is used mistakenly by any one

Cons

The Least like about this software is Reports by which we can ease the data easily (Weekly , monthly or annually)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Faizan -
Thanks for your review.

There are a ton of reports included in shopVOX and if we knew the specifics of what you were trying to capture - we could point you in the right direction.

Will you send me an email with the details of the reports you'd like to run?

Read more
Leland W.

Compared to systems I have used, ShopVOX is the most robust of all of them.

2018-02-09

It is a great estimating systmem and streamlines the management of the business.

Pros

The use of the system, once setup, is very user-friendly, and can manage a business from estimating, invoicing, integration with QuickBooks and collection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martina B.

Great Software, be lost without it !!!

2017-11-28

Pros

Captures all of our clients information and takes our sales process from quote to invoice, ie A to Z.

Cons

No Phone App, hard to access when on the road, it would be helpful to have some information to hand when on the road.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Martina
There is a shopVOX Go App available in Apple store as well as in Google Play. Download it.
This app has only complementary features, not every thing you can do on the web. We will be adding more features to this app as we go.

But shopVOX web app is to be responsive design, meaning it will adjust to the device form factor. And you can access everything on the web app on a phone also. Just open Chrome/FF browser on your phone and login to shopVOX with your credentials and you will see how it works.

Hope this clarifies... if not just email support@shopvox.com for further help.

Read more
Patrick C.

Excellent sales, administration and project management 'sign shop' software

2018-01-16

Excellent administration tool for the sign shop.

Pros

It provides all our needs with Quoting, Designing, Manufacturing, Servicing, and Customer service.

Cons

This is like setting up a database management program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph V.

Happy ShopVox Customer

2019-07-15

Keeps our shop connected to our jobs from the quoting process right through invoicing & payment.

Pros

Easy to learn with training videos & support

Cons

Some features we are not aware of so we aren't using them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Thanks for the review Joseph. The more videos you watch, the more features you will learn about.

Read more
Wendy A.

We transitioned from a previous POS and this has so much more functionality!

2017-10-05

Shop Management, Order Management

Pros

The analytics for our business.

Cons

There is so much functionality and we probably are not using most of it because we are so busy and it is hard to take time to learn the capabilities!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Hi Wendy - thanks for your kind words.

Very glad to have you and the other II stores on the system.

Keep your eyes peeled for the Shop Calendar feature.

Read more
Tonya C.

ShopVOX Review

2020-02-13

It is a great project management tool.

Pros

-Easy to navigate -User friendly -Helps me to stay organized -Mobile to work from anywhere -Immediate response from customer service when needed.

Cons

Some glitching but gets fixed in a timely manner.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Tonya, we are so happy to read that shopVOX helps keep you organized and that you are taking advantage of working from anywhere with shopVOX! Plus, it's nice to know customer service is prompt.

Read more
Brent B.

We are using ShopVox to help our workflow processes organised and on-track from day to day.

2018-07-05

Pros

We can quickly search for and access finished projects as well as current jobs.

Cons

The inability to duplicate like-for-like job orders from previous campaigns into new campaigns. For the moment we are able to work around this by simply copying text from a previous job and into a current job. Though this can be a little tedious going back-and-forth between previous and current jobs if there is a lot of different details to copy over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanne L.

User Friendly

2020-04-03

Great !

Pros

Easy to use and pricing was easy for everyone to learn - was easy for my design/production crew to keep the work moving smoothly

Cons

I would like to see it easier to create reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TechVOX


Thanks for the wonderful review Joanne! We are thrilled that shopVOX is easy to use!! This was a priority for us!

Read more