shopVOX Pricing Plan & Cost Guide

shopVOX

Web-based manufacturing solution for custom fabricators

4.64/5 (187 reviews)

shopVOX Pricing

Starting from: $10.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

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shopVOX Pricing Reviews

Pros
  • Best decision I've ever made. Not only are we more competitive with the market now, thanks to ShopVox I can focus on quick and easy quotes so that the customer doesn't have to wait till we get back.Lakshan D.Read the full review
  • It's excellent when it's all inclusive in quoting to pricing to proofing all the way to invoicing. The tracking makes it great to make sure customers are well taken care of.Lindsay M.Read the full review
  • Overall, it's been a lot of work and very rewarding. Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful.Loye G.Read the full review
Cons
  • I use only 3 days, after 3 days we find a lot of problems with performance and not working features. And he tell me about time they spent.Arman D.Read the full review
  • Then comes the bad side of experience. After discovering bugs and issues, I show some of them to Aaron, he also see it in meeting.Arman D.Read the full review
  • Before we integrated ShopVox into our shop, we were struggling to keep track of jobs and to provide accurate quotes.Lakshan D.Read the full review
96%
recommended this to a friend or a colleague

25 reviewers had the following to say about shopVOX's pricing:

Crystal Hodges

Great program, could use some upgrades and simplicity features.

Used daily for 6-12 months
Reviewed 2017-09-08
Review Source: Capterra

Quick quotes and clean lines of text to explain to production what products are needed. An ease for updating when prices increase from vendors.

Pros
Cost and effectiveness. Open communication with chat to to quickly update issues. Clean lines and easy for clients to review.

Cons
Not able to upload multiple proofs to one design line. Calculations are extremely complicated to make sure setting up correctly.

Response from TechVOX


Hi Crystal - thanks for your nice review.

Will you send me some details on what you mean by quick quotes? I think we might already have something on the roadmap for this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marion Neal

Fantastic for smaller shops

Used daily for 1-2 years
Reviewed 2020-03-11
Review Source: Capterra

I discovered them at a convention and was really skeptical of what they promised for such a small price. They gave me a decent free trial for me to try things out and I realized it was all for real. Creating powerful customized estimates was a major bonus as well as workflows with custom fields to enter in information important to our business. It's an extremely good value. What's more, their customer service is top notch and they are always improving the software. Any time I have had an issue they have either helped me fix it or have adjusted the software to allow me to do what I need to do.

Pros
The Estimating feature is HIGHLY customizable. I was able to program a lot of different price structures into it. Anyone with a basic understanding of programming can create extremely powerful price options

Cons
It shows it's sign shop roots a little bit and can be a little finicky for cut-sheet digital shops. They are constantly improving it so this is steadily getting beter

Response from TechVOX


Thanks Marion for the great review of shopVOX!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

It's a very easy to use pricing/management software for custom print shops.

Used daily for 6-12 months
Reviewed 2018-01-16
Review Source: Capterra

Control of pricing customizable products and scheduling orders

Pros
I love that I can pull prices from apparel catalogs and create custom price grids. I've used excel sheet templates to price out items for my screen print/embroidery shop, and shopVox is a million times better. There's also so a lot of customer support and human interaction.

Cons
Setting up your shopVox takes a while so be prepared to invest some time. They do offer additional options to set up your shopVox. I opted to do the initial set up myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tim Smith

Finally a Software that is truly built for Printing, Signage, Award and the Promotional Industry.

Used daily for 1-2 years
Reviewed 2017-09-09
Review Source: Capterra

Quick quoting Production management Usable reports

Pros
Before ShopVOX, we had used three different platforms for our sales and shop operations. None of the three had worked seemelessly. ShopVOX has enabled us to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're pricing correctly and maintaining margin with sales. The quoting process is quick and consistent. Pricing templates can handle all aspects of a simple or complex order.

Cons
To be expected you do have devote time into setting up the pricing structure for your individual shop. I blocked out six days to get everything set up.

Response from TechVOX


Hi Tim - thanks for your detailed review. We're very happy that you're a customer and I hope you'll get some value from our new E-Commerce features. As always - if there's anything I can do - just give me a shout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark Kasson

My experience with ShopVOX has been very positive. The customer support staff is very supportive.

Used daily for 2+ years
Reviewed 2017-11-24
Review Source: Capterra

Increased efficiency, improved communication with both customers and staff. Our pricing is easier to do, and is more accurate. We are better able to control profits because our pricing more closely represents true costs.

Pros
ShopVOX is constantly evolving - - new improvements are introduced on a regular basis. The development team is responsive and as a result, the software is ever-improving.

Response from TechVOX


Thank you Mark for your comment. We greatly appreciate you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Eric Larson

ShopVox

Used daily for 1-2 years
Reviewed 2019-03-03
Review Source: Capterra

The chat help support is very responsive.

Pros
Easy to set-up pricing. Has a good quote & proof review system

Cons
Entering new customers can be cumbersome with multiple re-entries of the same data. CRM tools are limited.

Response from TechVOX


Thanks for leaving feedback about shopVOX. We are constantly evolving and improving the software, so feel free to offer suggestions to our customer support with CRM recommendations. We are glad you are benefiting from the quote and proof features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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JJ Fry

I am still in awe of all the features. It does everything I need it to do so far.

Used daily for less than 6 months
Reviewed 2018-04-25
Review Source: Capterra

No more filing

Pros
Paper- I shouldn't ever have to go digging through the filing cabinet to look to see what my customer ordered last. I don't have to file paperwork anymore. Pricing- I can quickly figure out what a job will cost. Training- I really like all the videos and docs available

Cons
Its pretty complicated in the beginning. I wish there was a way to click a button to complete the sales order and invoice and then open the invoice to be printed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lakshan De Almeida

Backbone of our shop.

Used daily for 6-12 months
Reviewed 2019-07-30
Review Source: Capterra

Before we integrated ShopVox into our shop, we were struggling to keep track of jobs and to provide accurate quotes. I stumbled upon ShopVox through Capterra and after trying 5 or so different print management software, I finally decided to go with ShopVox. Best decision I've ever made. Not only are we more competitive with the market now, thanks to ShopVox I can focus on quick and easy quotes so that the customer doesn't have to wait till we get back. I set the system up myself, however I recommend getting some help through their online support staff if you're going to attempt it. Their support is among the best in the market. 10/10.

Pros
Their recent switch AWS servers made it a lot faster. Support for printing and sign shops. Customer Support Ability to integrate with Quickbooks

Cons
Random shutdowns for maintenance. Price Steep learning curve.

Response from TechVOX


We are honored that after trying 5 other print management software options, you chose shopVOX. We are glad to know that the AWS server switch has improved shopVOX's speed. We are constantly seeking ways to make shopVOX even better and will continue to do so! Thanks for your feedback Lakshan. We appreciate it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Shopvox is a fantastic software

Used daily for 2+ years
Reviewed 2019-03-06
Review Source: Capterra

I’m generating daily quotes and invoices that help my clients see our craftsmanship and quality.

Pros
This software is efficient and reasonably priced. It creates clean lines for quotes invoices and procedures.

Cons
I wish the support spoke better English and they broke things down into layman’s terms instead of from an IT’s brain.

Response from TechVOX


Thanks for your feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason Brooks

Great POS software for any sign shop

Used daily for 1-2 years
Reviewed 2019-07-10
Review Source: Capterra

ShopVox has significant variables to plug-in for shop labor and materials. They also give us the ability to create custom catalogs for our clients needs. Other than a few minor issues with QB transfers, the software delivers.

Pros
Love the functionality and the ability to plug in multiple variables for shop time and materials into the pricing templates

Cons
There are no plug-ins for pricing Channel Letters other than an Outsourced product. Would be nice to be able to calculate pricing by variables when producing in-house.

Response from TechVOX


Thanks for the review and suggestions Jason!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Randy Finlay

Overall a great product with the exception of Management Reporting which leaves much to be desired.

Used daily for 6-12 months
Reviewed 2017-11-04
Review Source: Capterra

Pros
* Relatively easy to setup and configure * Powerful pricing and product development engine * Quoting is straight forward and easy and consistent providing you have set up pricing/products properly * Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

Cons
* shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation * shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard. * On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone. * In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

Response from TechVOX


Wow - Randy thanks for the detailed feedback.

Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

If you're interested - please shoot me an email and we'll set up a time to speak.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeff Sherman

The RIGHT Solution

Used daily for 2+ years
Reviewed 2017-08-16
Review Source: Capterra

An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Pros
Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales. Best features: Multiple views and options for scheduling jobs. Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop. Syncs to QuickBooks for accounting. This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs. Cloud based and mobile device friendly. The PRICE! For the money, you won't find better value.

Cons
As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly. As they say though, "you have to break a few eggs to make an omelette".

Response from TechVOX


Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Doug Donaghue

The software works well, has few issues and does what we need it to do.

Used daily for 1-2 years
Reviewed 2017-12-21
Review Source: Capterra

The software is a great help in running our office, from pricing to workflow management. It is well designed and incredibly helpful.

Pros
The flexibility of the software is incredible. I can customize it to a large degree and it allows me to take very direct control of our processes. It has more features that I have even had time to explore and I know that the more time I invest in learning it the more it will optimize our workflow, pricing, time management, etc.

Cons
The complexity is great, but I feel that we are under utilizing many of the features and not using several others. The training / online resources do not adequately show how to use all of the features in my opinion and are not easy to follow. Also, without paying for advanced setup you are left with a limited capability to use the software until you overcome an incredibly steep learning curve. It does seem that they have done more training materials / videos than were available when I first signed up and I am hopeful that as I continue to explore them I can implement the unused features in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Joanne Lent

User Friendly

Used daily for 2+ years
Reviewed 2020-04-03
Review Source: Capterra

Great !

Pros
Easy to use and pricing was easy for everyone to learn - was easy for my design/production crew to keep the work moving smoothly

Cons
I would like to see it easier to create reports

Response from TechVOX


Thanks for the wonderful review Joanne! We are thrilled that shopVOX is easy to use!! This was a priority for us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anthony Blais

We have been on SignVox for several years. The software was adequate, but very limited in reporting

Used daily for 2+ years
Reviewed 2018-02-12
Review Source: Capterra

Pros
Intuitive, easy to learn, although workarounds were necessary to discover. Allows price changes on the fly, access to historical info good, but reporting not.

Cons
Limited reporting made the product difficult to provide robust analysis of the business. Worst of all, TechVox staff refused to give us our data. We were forced to a new platform for business reasons, and they claimed they had never provided historical data files. These cannot be run from the reports menu. We have a business partner elsewhere who DID get the info, so I provided that proof (email string) and TechVox personnel then refused to answer my request. But they canceled my subscription within 10 mins. STAY AWAY FROM THESE PEOPLE!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Susan Sutherland

Have been using for a few years and like the product

Used daily for 2+ years
Reviewed 2017-11-10
Review Source: Capterra

The best benefit is consistency in our work flow, the ability to find details of previous jobs (if entered),

Pros
Fairly easy to train new staff, ease of use, nice interface and continued development. The online support

Cons
Some features from previous version not available. Takes a fair amount of understanding to setup complex pricing

Response from TechVOX


Thank you Susan!

Very glad to have you and The Sign Pad as customers.

We're definitely trying to simplify pricing quite a bit in the coming months. BTW we do have about 36 new starter products for the Sign industry that are available to load into your account.

If you're interested - just let us know.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Laura Meehan

User Friendly and Top Notch Customer Support

Used daily for 1-2 years
Reviewed 2020-03-30
Review Source: Capterra

ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. We have gotten more effective at handling our orders and no one gets "missed" anymore.

Pros
I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience.

Cons
The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators.

Response from TechVOX


Thanks for the great review Laura! Wonderful that shopVOX is user friendly for your team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

The people at shopvox are very helpful and supportive.

Used daily for less than 6 months
Reviewed 2018-03-14
Review Source: Capterra

Pros
The art approval, online payment option as well as sending invoices is exceptional and a benefit to the customer

Cons
The purchasing side can use some improvements. We have had some issues with batching orders and keeping pricing correct.

Response from TechVOX


Thanks for this review. We are glad that you had a great experience with our team and have benefited from the proofing, online payments and invoicing features. We are always looking to improve the areas that you are not satisfied with. Since you are anonymous, we can't follow up. So, please contact us to discuss further. Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mike Fackrell

ShopVox has been a game changer! Greatly improved production management and customer interactions.

Used daily for 6-12 months
Reviewed 2018-07-19
Review Source: Capterra

Streamline production control and management so we work more efficiently. Powerful pricing tools for products so things are priced out correctly and consistantly. synchronization with accounting system so no more double entry on orders. This product has saved us lots of time and helps to eliminate errors in the ordering and production process. Has completely changed the way we run our business and it is so much better!

Pros
Production control and management. Wide range of supported product types, Signs, Banners, Apparel, Promotional, etc.. Customer interactions and cPortal option. Flexible and powerful product pricing tools. Integration into accounting system (Quickbooks, Xero). Catalog integration with vendors. Job boards and reporting features.

Cons
basic eCommerce function (but improving). Not able to directly edit PDF documents for production or customer views. No CSS control/override for web views or eCommerce. No limits on input fields for pricing/configuring products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Steve Sopota

Our experience with ShopVox

Used daily for 1-2 years
Reviewed 2019-06-14
Review Source: Capterra

ShopVox has proven an excellent tool for providing interaction, cooperation and understanding among the key areas of our business - sales, design and production. It facilitates unity and efficiency. We are a sign company that produces a high level of customised signage. ShopVox has catered for this aspect of our business particularly well.

Pros
Ease of use. Very practical processes that align really well with our business objectives. It give us full and immediate control over pricing of all product areas, and flexibility to adjust pricing to meet specific customer and market requirements. The workflow system is terrific and has been well embraced by our design and production team in particular. Again it gives us great flexibility to modify the processes as required by our business.

Cons
Sometimes can be a little slow but getting better..

Response from TechVOX


Steve, thanks for your great review of shopVOX. Glad you appreciate the flexibility that shopVOX offers and that it has aligned well your business objectives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anita Elliott

ShopVOX for a growing business

Used daily for less than 6 months
Reviewed 2019-06-17
Review Source: Capterra

We are fairly new to shopVOX and are still tweaking the fine details. I feel once you get all your pricing and settings in place it saves you so much time

Pros
This software lets us track all of our sales leads, customers, jobs and their progress. I love that once you have built a sales order and completed it, its just one click to convert it to an invoice. It combines a few of our old systems into one program. I love how easy it is to recreate an old job, instead of starting from scratch.

Cons
Some email proof don't get to the customer. We are still getting used to it so...so far so good

Response from TechVOX


Appreciate your review Anita. Awesome that shopVOX allows you to combine several of your old systems into one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bryan Quebodeaux

Excellent and productive.

Used daily for 6-12 months
Reviewed 2017-09-06
Review Source: Capterra

Productivity!

Pros
The job boards! The job boards have helped us organize our operation better than ever! Having our entire shop in the system is economical and very productive. We love having the ability to add users quickly.

Response from TechVOX


Hi Bryan - love the name! Thanks for your review - and it was a pleasure working with you on the setup of your shopVOX account.

If we can do anything to help - let us know.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Clinton Smith

Revolutionized our paper system!

Used daily for 6-12 months
Reviewed 2018-05-12
Review Source: Capterra

Time savings for everything from sales leads, to quoting to production to pick up, better consistency in service, presentation and pricing and fewer human errors as we're only recording the information once.

Pros
We have fewer errors, more consistency in pricing and have freed up so much time we were wasting on repetitive tasks that ShopVox eliminates. I love that anyone can access a client file with ease and know exactly where we are in the process and give the client the information they are looking for. Allows us to provide better service to our customers and eliminates a pile of call backs for our sales staff. The newly added Canadian SanMar and AlphaBroder catalogues are a huge time saver. Very responsive customer service 24/5.

Cons
I think it started as a sign industry software and they are still tweaking it for the apparel decoration industry but I am seeing improvements and upgrades all the time. It is still functional for apparel but the language is geared towards signs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Branden Engele

The Ultimate software for Sign & Print Shops

Used daily for less than 6 months
Reviewed 2018-09-27
Review Source: Capterra

Overall, it will speed up our business operations in terms of quoting and communicating with clients. It will create consistent pricing for products which does not exist for us to date. It will allow us better communications about in progress jobs. And finally, it will assist in company growth as less time will be spent with pen and paper opening up more time for client relations.

Pros
It simply has everything. You can use this software with very minimal setup. Or, you can go completely robust and set up your products, materials, and pricing to calculate and display the way you want. This aids in providing consistent pricing amongst your company, as well as fast, effective quoting with just the click of a few options. Also, never lose track of a project or sales lead. Every person in the company will know what is going on at all times with the job board. Communication is key, and this software does it all.

Cons
I don't have anything negative to say. If anything is missing or not functioning correctly, the shopVOX team does a great job listening to recommendations of its users and implements them as they can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lindsay McCart

Excellent Job Tracking Software

Used daily for 2+ years
Reviewed 2020-03-17
Review Source: Capterra

Over all the experience has been great. It's excellent when it's all inclusive in quoting to pricing to proofing all the way to invoicing. The tracking makes it great to make sure customers are well taken care of.

Pros
From quoting all the way to invoicing. ShopVOX can easily be customized to fit your working environment. If there is a feature that isn't in there you can put in a ticket and request the developers to help build a solution for you.

Cons
Sometimes the servers tend to bug out from time to time in the middle of the day. I'm assuming it's right when they release a new update.

Response from TechVOX


Thanks for the review Lindsay! We are glad you appreciate shopVOX's customizability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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