SimpleConsign vs Square for Retail Comparison

It works well for selling and consigning our stuff in our retail store.

We can not seemlessly integrate our POS with our online store. [SENSITIVE CONTENT HIDDEN] are struggling with Shopify and Traxia. Please help!

Hey Joe, thanks for your review! Part of it was redacted so I can't tell what is not working, contact me at dennis@traxia.com so we can get this sorted out and get you selling online!

Very easy to use. Everything is online, never have to worry about losing info if something happens to computer.

I have not found anything I don't like.

Jennifer, thanks so much for taking the time to review us! We're so glad you've found SimpleConsign easy to use and you haven't found anything you don't like! Wow. We're thrilled! Thanks for choosing us.

Intuitive nature of check out and most settings

Building reports is done more in programmer language than retail friendly. Biggest critism is incompatibility with Wuickbooks

Mary Bridget, Thanks for taking the time to review SimpleConsign. We appreciate it. Please contact Support regarding our compatibility with Quickbooks. Currently, we integrate with the installed version and we're days away from integrating with the online version. We'd love to chat with you about it. Thanks again! Team Traxia

Literally everything! I only wish there was an eCommerce module.

No eCommerce module which is so important in today's retail market. I would never close our brick & mortar, but would love to add an eCommerce option for our customers.

I think the main feature, says it in the name. SimpleConsign… It is simple to use and intuitive. Clearly much thought was put into what features are needed most to run a consignment retail environment. It integrates beautifully with our Shopify website, and is well supported... with technicians responding almost immediately which is what is needed in a retail business space. I would highly recommend.

Given it requires remote integration (owner driving roll out from afar). I would’ve hoped for an ‘integration coordinator’ for my account. Having one individual from SimpleConsign triage issues, train, ensure account specific issues were addressed, and ensure all the ‘boxes were checked’ would have prevented extra work at my end. As well, SimpleConsign does not offer a platform that is formatted for phones. I do a lot of work remotely on my Apple phone, and find the platform hard to navigate from my phone.

Thank you for the review Michelle, usually during your setup process our onboarding specialist is there for you every step of the way. If you are having any issues please contact us at dennis@traxia.com to make sure someone can help you get taken care of ASAP.

Our boutique is consignment and retail. We have used several different companies over the last 30 years. Simple Consign is by far the easiest for us to use and my staff was able to learn all components of the system with ease.

We have had a few problems between Quick Books and Simple Consign BUT the support staff is always there to help us.

Thanks Donna for taking the time to review us. We're pleased you've found the system easy to learn and use. Our goal has always been to live up to our name...SimpleConsign. So glad the Support Team has been able to help you with your Quick Books issues as well. They're always eager to help. Thanks again!

Simple Consign helped me stop running my retail shop like a "multi-family garage sale". I no longer had to keep tags, tally consignor accounts manually using paper tickets and manually calculate and write checks at the end of each month. Game changer for me.

I don't love the fact that I have to pay for this service every month FOREVER for as long as I'm in business. But I realize it's become part of the cost of doing business and is the way the software industry is headed as a whole. I also still feel the aesthetics and functionality of the online is cumbersome to customers and not as seemless as I thought it was going to be when I added that service....

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The program is very easy to use and if we get stuck on anything the customer support is great. we always get a quick and friendly response to our questions.

We have a consignment shop and a regular retail shop all in one. we would like to be able to put the cost of goods in on the consignee inventory, just not the store owned inventory.

Hi Sharon! Thanks for a wonderful review. We appreciate you taking the time to do so. We listen carefully to each and every one of our customers to know their needs and concerns. We'll definitely take your suggestion under consideration. Thanks again!

I like how easy it is to work with software. It is very user friendly and it has a variety of reports that can help you make daily decisions easier. Very good program with tools that can help you analyze your business in a more effective and efficient way!!

So far the only thing I would like to see improvement in is the IT support response. Sometimes the IT response to certain issues I s longer that what you would expect specially in a retail environment where things happen fast !!!

Thank you for your review Hector. It is certainly our goal to respond to support calls and tickets in a timely manner and we are setting new protocols in place as we move into a new office to further grow the support experience.

Easy for the consignors to use. There are lots of things needed for store use - rent payments, larger consignor viewing area, this is just a few things.

Blue Pay - too slow to respond. Not user friendly. I used Square before and it is a much better for payments. There are lots of thing that need to be addressed. I have expressed my ideas several times and will be glad to supply a list.

We are a combination of consignment, resale and retail. I love that SimpleConsign supports all of these types in both POS and overall inventory management. It is also fairly easy to train our new staff on POS components of the system. Also I'm very happy with the level of customer support from the Traxia team.

Because I have a software design and development background, I am perhaps more critical than most. I find many of the workflows very clunky and some of the interfaces do not follow UX best practices -- resulting in user errors that shouldn't happen. It doesn't feel like user-centered design. Many times when I'm trying to figure out how to get the system to support the tasks I want to do, I long for a peek at your schema and object model. The data relationships aren't always clear and results are often not what I would expect. I would love for the software to work better with and on multiple devices.

Thank you for your review Mara, this feedback is extremely valuable and I will be sending it to our dev team.

This software checked practically all of our boxes on functions that we needed and wanted. It's easy to use and has a lot of great features and options.

We do wish that consignors had the option to print out their labels from home. The cost was definitely the highest.

Hi Pamela, Thanks for taking the time to leave a review! We can't ask for more that 5 out of 5 stars and 10 out of 10 overall! We agree with you about Cailin, our onboarding specialist. We are lucky to have her and so are all of our new customers. So happy to have you on Team Traxia!

We have over 50 vendors in our store, and this system tracks each one and automatically takes the consignor fee and monthly rent. It also allows every vendor log online to see instant updates to their sales.

In the customer demographics/profiles, I would like to see a better section for customer list for growing database and sending emails for marketing, etc.

Thank you for your review Joseph.

Ease of use, custom reports and support. It’s extremely user-friendly, has tutorials for new staff members, and in seven years the system has only gone down twice for a couple minutes at a time . The are a small company, so support is usually immediate, even after hours if it is a high priority issue .

That it’s not 100% for consignment shops and there’s no pop up notification for expired accounts.

Thanks so much for taking the time to leave a review Jill. We really appreciate it. We can't ask for more than a 10 out of 10 and 5 stars across the board. Thanks for being a vital part of Team Traxia!

Ease of use and amazing tracking and statistics. Our rep at SimpleConsign is always available to help with questions and returns phones calls.

Nothing at all. Fits all my needs. The software was built for many applications and works great for me

Thank you for your review Les!

I felt that the documentation of consignor inventory, payouts, etc. were extremely accurate and useful.

Searching for certain inventory, especially if it became converted.

Dear Mystery Reviewer, we appreciate your time offering a review. I must admit, "until the end" sounds a little scary. If you've left SimpleConsign, we hope you've moved on to bigger and better things. Thanks again, Team Traxia

Inventory management and tracking. Continued updates on features and functionality. Access to consignment agreements and client tracking. Online access for my clients is easy and offers transparency.

Inventory management for third party sites such as Tradesy, Poshmark etc without manually inputting. Would like to see description input that can be uploaded for listing purposes.

Product is straight forward; setup and training has been easier than compared to competitor product. It has 'just what we need' for a smaller-scale resale business with one location and no full-time back office staff. Converting from the competitor was made easy by the tech staff who are friendly and knowledgeable. Tech has been responsive to support tickets, and their ticked system allows you to specify the urgency. The data connection to Quickbooks works well but is limited to payouts. Online videos and a good user manual are easily available for training and reference. Cloud-based data and Software as a Service means reduced technology demands on small business.

Because tag styles are tied to product categories, we are unable to easily print two tag types for jewelry (one for display to customer, one for butterfly tag on merchandise.) The online manual is great for 90% of needs; not all features are fully documented, especially for users who like to know the boundaries of what a product can do. Cloud-based does rely on a steady internet connection; this is not a major obstacle in 2018, and the benefits of hosting outweigh the challenges of storing the data in the local store.

The system for vendors entering inventory The barcode printing and scanning The backend access for vendors

Doing very simple customer transactions like returns or exchanges is ridiculously complicated You cannot easily archived old vendors The month end process for paying vendors is clunky and doesn’t offer easy to read settlements for vendors The hardware like receipt printers become unpaired so frequently and the process for reconnecting is so so counterintuitive that my staff have to call me every single time it happens

We're very sorry that you're experiencing these issues, we're going to have support reach out to you, and make sure everything is working correctly. A lot of these issues should not be happening.

That my vendors can track their sales! It’s also very easy to use and the customer support goes above and beyond to help with any issues!

That I can’t easily find the amount of taxes for the month.

Thank you for your review Kelsey!

It is easy to use and the customer service is friendly and quick to answer your questions

For being a small business I think the price should come down

Donna, thank you so much for your review. We are so sorry you feel you are not getting enough value for our service. There are many ways for you to make additional funds with SimpleConsign. Buyer's Fees, Item Fees and Credit Card Processing Fees are just a few. Contact Support and see how you can add them. Thanks again!

Data entry is easy. Lots of options. Consignor section easy to use.

Searching for items is difficult. Need to be very specific and limited

Thank you for your review Betzy, we are regularly updating our search features to make it easier for people to search.

It’s Cloud Based. It keeps track of pretty much everything! Helps build email list. Ease of processing.

The term “expires” as they use it. My items that are expiring are good for another 9 days. The term itself is confusing for my consignors when they are looking in their end.

The software is too expensive. I am considering cancelling my service with you due to the cost.

Cost Reports not what I look for Hard to add items not in inventory

Hey Shelly we're sorry to hear this, if there is something we can do to make your experience better please reach out to our support team, support@traxia.com so they can get you taken care of.

This software is intuitive and responsive to the consignment and resale sector. Their customer service is excellent and personable.

When there are ideas for improvements and updates that feel critical, they don't always happen or take a year or more to implement- then again adding in new code for an entire system isn't the easiest task.