Skimmer Reviews - Pros & Cons, Ratings & more

Jobber

Pool Brain

Housecall Pro

QuickBooks Online

Salesforce Service Cloud

Skimmer is a cloud-based pool service management software which is designed to help pool service businesses paperlessly manage their customers, service stops, routes, technicians, service reports, invoices, parts purchasing, chemical readings and dosages, and more

Skimmer

Android

Linux

Web-based

Windows

iPad

iPhone

Pool company 

Our overall  experience with SKIMMER is great, we love it it's a great software and we wish everybody would use to make their lives easier in the pool industry.

Office Administration 

I've really liked Skimmer so far, their customer service is awesome and everyone I've spoken with has been so helpful.

President

The customer service team is excellent and very timely with responses. The custom reports are a huge help.

Owner/Operator

I have been using Skimmer for over 2 years and haven't looked back. It's a great product with excellent customer service.

Owner

The simplicity of using the app and outstanding customer service.

Vice President 

The ease of use and very user friendly. Very ease to train anyone to use.

Co-owner

Saving time on our monthly billing is my biggest praise about the Skimmer app. And for the cost, my time is worth more.

We are moving away from Skimmer. It is a horrible product.

Office Manager

Overall a very nice product. Things are way easier for management and for the pool cleaner rather than staying old school with paper.

Operation Manager

I loaded this program not know much about how to do service and maintenance scheduling. And it was very easy and I was amazed at how easiest it was to make it work.

Ops Manager

AMAZING customer service. Easy integration with QBO, fast sync so I can see service reports almost instantly - no more waiting for binders to be turned in at the end of the day.

Manager

Their team has been very receptive to feedback more recently and I look forward to seeing the Skimmer team build on more great ideas.

I most like how easy and straightforward it is to use as well as make changes and add work orders on the fly.

It's a pain to have to switch apps and re-enter data to calculate LSI. We need broadcast texting.

Owner/Operator 

The ability to track product usage per customer has allowed me to make sure I never lose money by not charging for products I used at a customers house.

Easy to use, search customers, history &  chem usage. QBO integration is easy & user freindly.

No hands on training, or in person system set up.

Principal and Founder

App crashes for no reason in mid use, able to change settings in app vs having to do it in desktop.

QuickBooks Enterprise

I have 350 clients, it was pure frustration trying to keep track of everything on paper. Skimmer has obviously put a lot of thought into the app and worked with Tech's in the field.

Best tool in the business!

It is easy to use and my customer love the service reports 

Review from kmb pools

Thank you for the awesome review, Mitchell! We love to hear you're enjoying Skimmer Billing. p.s. Try using the "back" button in your browser to get back to your customer profile. Alternatively, right click and "open in a new tab" when clicking to view invoices. 

Awesome pool software and support. Helps our business run more efficient and love the email and text reports that are sent to our customers.

Best Pool Software 

Wow! Thanks for the fantastic 5 star review, Andrew! And thanks for being a valued Skimmer customer! 

Really awesome

Yay! Thanks for the great review and FIVE STARS, Joshua! We take a lot of pride in making our app intuitive and easy to use, and we're glad you noticed! We appreciate your business. :)

Skimmer is essential for my business. I don’t see why anybody would use a different product. I am a lifer. 

Skimmer is the best 

Thanks for the fantastic review, Cameron! We're happy that you're happy, and we appreciate your business! 

We've been with skimmer for almost 7 years. We've grown with the software and love all the new changes and updates it brings. Overall very happy with the app. 

Excellent product for pool service businesses

Thanks for this great review and being a customer for 7 (!!) years! We appreciate the calendar feedback and have passed this request to the product team. FWIW, we made some improvements to our Android app camera functionality recently. If you still run into any crash or glitch issues, please give us a call or shoot us an email so we can get your phone specs and investigate, Thanks again for the five stars! 

Love it worth every penny. I would pay more per month even after the increase. 

Cody Haberman owner 

Thanks for the most excellent review and fantastic product feedback, Cody! Glad to hear Skimmer is worth every penny! 

Fantastic, communication is flawless with customer support. Price is amazing. Ease of use is great! 

Skimmer is a game changer! 

Thank you so much for this stellar feedback and a 5-star review, Macey! We'll have a member of our support team reach out for a solution to your CYA level question! 

Absolutely amazing, best app in the pool industry and it is not even a competition. 

Best Software For Pool Business

Making your life a million times easier is what we aim to do, Jacob! Thanks for the great feedback. We're glad you made the switch!  

They seem to be consistently doing updates and customer service has been great. I tried several programs for this and even tried one while simultaneously using Skimmer. In my opinion Skimmer was by far the best. 

Skimmer - as a pool pro with small number if pools i cannot imagine not using this with dozens or even hundreds of pools

Thanks for the amazing review, Eric! We'd be happy to walk you through setting up chemical dosages and values and customizing those for your needs. Give our support team a call at (480) 718 - 2158. 

The customer service has been outstanding, quick responses to emails by [sensitive content hidden] have made our decision to move forward with Skimmer easy. The customers we are utilizing Skimmer with have all had nothing but positive feedback on the product. Our Tech's that are using it have also had nothing but positive remarks on its accessibility. Overall, Skimmer is a great tool for use in the Pool Industry, whether it's with one tech, or twenty.

Skimm(ing) hasn't been so easy.

Hi Tim! Thanks for the great review! We hear you'd like more options for customization on service emails. We hear you! We've passed that along to our product and engineering team. We appreciate your feedback! 

I think the app for your phone is so easy to use and communicates with the home computer. 

Skimmer for Pool Maintenace owners

We think Skimmer is the way to go, but we might be biased! Thanks, Jason, for the excellent 5-star review!

Overall Evaluation

Thanks for the excellent 5-star review, Jamie! We aim to keep delivering value for you!

Dean Clean Pool and Spa 

Hi Nat! Thanks for the great feedback and the five stars! I'm glad we're suiting your needs better than your previous software provider. We hear you on billing in advance. Check out the FAQ here for two methods and give our support team a shout if you need additional assistance! https://help.getskimmer.com/article/168-skimmer-billing-faq-invoicing

Makes scheduling and building a route fairly easy

Feedback

Hi Tawana! Thanks for the great review! We're happy to take those headaches away! Give support a shout next time something isn't working in real-time and we'll be happy to troubleshoot. Again, thanks for the 5-star review! 

Benchmark for the industry 

Thanks for the great review and awesome product feedback, Lance! We'll log your feature request and send it to the product team. 

Skimmer has been great and I have even recommended it to our competitors just getting started in the service industry.

Love Skimmer

Thanks for the great review, and for recommending us to your competitors. :) 

Sounds like you may have two phones set as your primary device for your admin account. Give us a call and we'll be happy to help! 

Overall its the best product I've used for my pool business. It organizes everything for daily work.

Best product for pool business management

Useful, and important

Thanks for the great review, Catalina! We hear you on the start and stop times! Feel free to reach out to support@getskimmer.com to troubleshoot!

Sink or Swim Pools Skimmer Review

Thanks for the review, Zachary and Sink or Swim! And thanks for the feedback on our new Quotes feature, which is now in the hands of our product team. We're working hard to add functionality, and we appreciate the feedback! 

Skimmer is the best

Hi Kenneth! Thanks for the review! If you need help getting connected with Quickbooks, feel free to contact our support team at support@getskimmer.com and we'll be glad to help! Check out Skimmer Billing if you haven't already!

Skimmer has made my life so much easier.  I can now use one program for all my needs.

Skimmer for with WIN!

Happy to hear Skimmer is working out swimmingly for you, Dustin! Thanks for the review! 

WONDERFUL! Saves our butt on a daily basis. We have tried 3 different systems (including Skimmer), and we will more than likely never switch back. Fair pricing for everything you will need to run a pool maintenance division.

Made by pool people, for pool people

Thank you for the fantastic review Cooper, and it was great meeting you at the SW Pool and Spa Show. We'll be there again this year, and hope to see you there! 

Radiance Pools 

Thanks for the review, Kyle and Radiance Pools! We're happy to see you're saving time with Billing, too! We're working on text messaging. Stay tuned!

Office Administrator

Skimmer Review: No Headaches With Skimmer.

Elizabeth:                                             I'm Elizabeth. I am our office administrator. We have about 35 employees, and I would give Skimmer a four.
                                                       So we just used to use Excel spreadsheets for all of our routes. So when we switched to Skimmer, that solved a world of trouble for us. We only use it for our weekly service routes right now, and we do about 570 pools a week. So having Skimmer has very much so cleared up all of the Excel spreadsheets, has been a huge help for us.
                                                       So we chose Skimmer because we definitely needed to be in the 21st century for our weekly service routes and just having so many pools that were in the backyards of, we needed to have record of their chemicals, what was done at every job, contact information, gate codes, all that good stuff in one quick snapshot for each customer. So Skimmer definitely allows all of that. You can have notes, their pricing structure, gate codes, dog names, multiple contacts for each person. So that was super, super helpful.
                                                       Obviously, having the chemical records of every visit, everything that was added, and then the history to keep that on there. Checking off boxes for monthly back washes and skimming the pool, brushing the pool, vacuuming the pool. Those are all things that sometimes guys can forget how often they do it. So it reminds them, oh, it's been four weeks since this was done. So that is super helpful to have that reminder, so that I'm not having to call and be like, "Hey, it's been a month."
                                                       So that's primarily what we use it for and really love it so far. The reminders for work orders, if guys need notes. Small appointments we do through Skimmer, but primarily just our weekly service and we really love it.
                                                       So getting started with Skimmer was super easy. Really was just inputting all of our customer information. They made that really easy. I believe we had someone help us with that, just to make sure that all of our information went into the right fields within Skimmer's platform. And from there, it was pretty self-explanatory. They have a really great online resource of the help page and customer support is really awesome. They answered lots of my questions from the beginning, and were always so patient and kind about it, of course.
                                                       So onboarding, super easy. Very user-friendly platform. Even building all of our routes. 570 is a lot, but they made that really, really user-friendly.
                                                       So I would definitely recommend if you were looking into Skimmer to have a handful of people from different departments sit in on the demos with them and have them play around with the software. I think when we onboarded, we had a trial that we had for maybe a week, I could be wrong, but if they offer that, definitely do it. Have multiple people play around with it, test out things, just to make sure that it will be a good solution for multiple departments.
                                                       Unfortunately, for us, we just needed a quick solution back when I implemented it. So we still do all of our scheduling for every other department on a different platform. So if you do need it for scheduling repair work or different types of appointments that don't reoccur every single week, I would say maybe they're not the best solution. That's the only reason I gave them one star off, because that would be really helpful to have a calendar that we could see for scheduling. That's the main reason we haven't switched over.
                                                       So if you're looking for that portion of it, they're not quite there yet. They definitely are working towards having better integration with QuickBooks Online. Unfortunately, we're on desktop, so we cannot integrate that way. But for what we use it for, it's really awesome. But ask a lot of questions, get to know some of the staff with Skimmer so you have a good contact, and if you can do a trial, definitely do a trial.

Thanks for the review, Elizabeth! I hope we can earn that extra star in the future! 

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