SMS Valet Features

SMS Valet

Parking management system for hotels, malls & hospitals

4.93/5 (14 reviews)

SMS Valet Feature Summary

  • Check-In/Out
  • Custom Vehicle Owner Alerts
  • Damage Reporting
  • Damage Tracking
  • Payment Processing

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Advertising Management
Analytics
Credit Card Processing
Customer Experience Management
Electronic Payments
Employee Management
Employee Time Tracking
Event Management
Instant Messaging
Loyalty Program
Opportunity Management
Promotions Management
Real Time Data
Real Time Monitoring
Receipt Management
Remote Access
Revenue Management
Sales Reporting
Sales Tracking
Summary Reports
Surveys & Feedback
Visitor Management
Visit WebsiteCompare App
Advertising Management
Analytics
Credit Card Processing
Customer Experience Management
Electronic Payments
Employee Management
Employee Time Tracking
Event Management
Instant Messaging
Loyalty Program
Opportunity Management
Promotions Management
Real Time Data
Real Time Monitoring
Receipt Management
Remote Access
Revenue Management
Sales Reporting
Sales Tracking
Summary Reports
Surveys & Feedback
Visitor Management
Visit WebsiteCompare App

Mobile apps

iOS App


20 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


215 reviews

SMS Valet Feature Reviews

14 reviewers had the following to say about SMS Valet's features:

Cynthia Garcia

SMS Valet

2020-08-10

Pros

The amount of reports available for management to use is also a great part of SMS valet.

Cons

SMS valet is best for slower accounts/locations.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Horton

SMS Valet - A superior product

2020-08-07

Pros

We've experienced similar products in the market but none that compared to the accuracy, reporting, and optics to match SMS VALET.

Cons

Reporting options could be improved to make the software even more seamless to integrate with standing customer systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thanks for the review, Rob. You're feedback is always welcome and needed!

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Andrew Pringle

Business Development

2020-08-06

I readily access custom reporting and feedback reports that have always won over prospective clients

Pros

Integration to our valet service was seamless with the company providing hands on vendor training and full time support

Cons

Any input I gave was well received and the company has consistently stayed ahead of industry needs with custom upgrades and improvements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thank you for the great review, Andrew. We're pleased to partner with Platinum Parking.

Read more
Ben Flaherty

Great Product!

2019-08-13

We have been using the system for 2 years now and ourselves and our clients have been very satisfied with the level of service and reporting it provides.

Pros

Allows us to manage and audit our accounts better.

Cons

Not ideal for high volume accounts. Takes more staff and labor to manage the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Fantastic! Thanks for the awesome review, Ben.

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Marc Lieberman

SMS Valet at private, 800 room hotel

2019-08-13

We have some unique needs and application for our closed-market property and rep has helped customize the functionality as we need it.

Pros

It is easy to use and train to. The reporting features are robust and fulfill our needs

Cons

N/A. There was nothing about this software that we did not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thanks for the great review, Marc. We agree, our account team is the best in the business and they excel at providing personalized service making sure every customer gets the most out of SMS Valet.

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Elicia Liles

Hospitality in Healthcare

2020-08-07

Pros

Ease of use, ability to take pictures of damage, real-time access to various reports, and customer feedback.

Cons

Staff and customers can be overwhelmed by the transition, but preparation and recognition has been/was key.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thank you, Eiicia for the review and feedback!

Read more
Devin Otsuka

Top Tier in the Valet Industry

2020-08-04

Pros

They offer any report you would need that you can customize as well.

Cons

Although there customer service and employees are always available to help you last minute.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thank you for the stellar review, Devin! We're proud to serve ACE.

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Brandan Reilly

SMS Valet is now standard in our parking operations.

2020-08-04

Pros

The system is simple for both guest and user but most of all the guest experience that the system creates is why this will be a standard in our parking operation.

Cons

The only improvement I can see being helpful for our parking operation would be integrating pre-paid parking options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thank you, Brandan. Appreciate the feature suggestion too!

Read more
Austin Taylor

SMS Valet is a game changer

2020-08-19

Overall SMS has been a great experience and we will be using it for the rest of our existence. The customer support has continued to be great with the growth of the company.

Pros

It captures more data to back the revenue than any other product.

Cons

If there was one thing missing it would definitely be the lack of the iOS app. I know the Apple store royalties are not completely fair. But 99% of our employees have an iPhone and it would help if they could use the app on their personal devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thanks for the review, Austin! We're glad to partner with National Parking.

Your feedback is always welcome. We have some good news - we do have an iOS app for the valet staff. If you search "Valet Runner" in the app store, you'll find it. We'll have your account rep reach out to help with details and any questions.

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Robert Ivory

Review for SMS valet system

2019-08-04

Pros

In the hotel industry, it help our valet team in gauge guest and help build relationship.

Cons

When the team is unable to connect and process payments or update room number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thanks for the review, Robert. We're thrilled to help you engage better with your hotel guests. We're continually pushing updates to the platform so if your team has any further issues, let us know.

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Jeff Reinman

Great Product for Industry

2020-08-24

Pros

It provides a lot of support and easily tracks hours, counts, revenues, and more.

Cons

Two cons. 1) More expensive than traditional paper tickets. 2) Difficult to use under high volume locations without additional staff

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Edwards

So East to use

2019-08-10

We really like giving our customers the ability to let us know in advance - that they are ready to depart.

Pros

At first, my guys all believed it would slow us down at the curb. But not at all - once they all got used to it.

Cons

not everyone has a cell phone - but they have a great alternative - reusable plastic cards that work great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thanks for the 5-star review, Greg. Much appreciated.

Read more
Tylar Miller

The best valet software

2020-08-06

I've been very happy with the product and the team standing behind it. I've called support before and was greeted by the CEO. I havent met many CEOs willing to take support calls on a day off. Thats just the culture there. Everyone chips in and they get things done. I'm grateful for the edge they have given my business and the friendships I've made in the process.

Pros

It makes my team, my client and their guests lives much easier.

Cons

I dont have any issues with the software. I've enjoyed the enhancements over the past 6 years. Seems like they're getting better every week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thank you for the great review. We're proud to partner with Shoreline Valet.

Read more
Bruce Loyd

SMS Valet review

2019-09-11

For myself and our team SMS Valet has been a game changer! We are starting year 5 of using the service and I don't want to even think about running The Valet without the software. It has given us an opportunity in The Great North West to separate ourselves from other Valet companies.

Pros

I love having the ability to tailor the software to what works best and easier for our team.

Cons

When the system gets overloaded and it slows things down for us in the car check in process. This happens few and far between. The company does a good job of alerting you when there is a issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TEZ


Thanks for the review, Bruce. We're thrilled to be a game-changing partner.

Read more