Spruce Features

Spruce

Business management for lumber and building materials

3.38/5 (13 reviews)

Spruce Feature Summary

  • Gift Card Management
  • Loyalty Program Support
  • Pricing Management
  • Retail Management
  • Returns Tracking
  • Touch Screen

Competitor Feature Comparison

Accounting Management
Ad hoc Reporting
Barcode Scanning
Billing & Invoicing
Business Analysis
Business Intelligence
Commission Management
Credit Card Integration
Data Visualization
Delivery Tracking
Discount Management
Dispatch Management
Document Management
Inventory Management
Inventory Replenishment
Inventory Tracking
Multi-Channel Marketing
Multi-Location
POS
Process Control
Purchase Order Management
Real Time Data
Real Time Updates
Reporting & Statistics
Sales Orders
Sales Tracking
Search Functionality
Vendor Management
Visual Analytics
Workflow Management
Learn moreCompare App
Accounting Management
Ad hoc Reporting
Barcode Scanning
Billing & Invoicing
Business Analysis
Business Intelligence
Commission Management
Credit Card Integration
Data Visualization
Delivery Tracking
Discount Management
Dispatch Management
Document Management
Inventory Management
Inventory Replenishment
Inventory Tracking
Multi-Channel Marketing
Multi-Location
POS
Process Control
Purchase Order Management
Real Time Data
Real Time Updates
Reporting & Statistics
Sales Orders
Sales Tracking
Search Functionality
Vendor Management
Visual Analytics
Workflow Management
Visit WebsiteCompare App
Accounting Management
Ad hoc Reporting
Barcode Scanning
Billing & Invoicing
Business Analysis
Business Intelligence
Commission Management
Credit Card Integration
Data Visualization
Delivery Tracking
Discount Management
Dispatch Management
Document Management
Inventory Management
Inventory Replenishment
Inventory Tracking
Multi-Channel Marketing
Multi-Location
POS
Process Control
Purchase Order Management
Real Time Data
Real Time Updates
Reporting & Statistics
Sales Orders
Sales Tracking
Search Functionality
Vendor Management
Visual Analytics
Workflow Management
Visit WebsiteCompare App

Spruce Feature Reviews

12 reviewers had the following to say about Spruce's features:

Richard Siewers

Have been a user of the Spruce Software for over 10 years and very satisfied

2017-09-26

Pros

Point of Sale, A/R, A/P, purchasing, and inventory control work seamless.The document management system built into the software is very nice.

Cons

No complains just wish we had more time to take advantage of crystal reports and other reports.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sunny Bowman

Happy with our change

2017-08-04

Pros

This product is much more user-friendly than our last POS/Inventory management system.

Cons

I hope that Spruce looks into integrating this feature in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Patt Ostermeyer

Spruce Software

2019-04-10

We have been able to better control our inventory with the daily reports from Spruce.

Pros

What we like most is the ease of using the software and the ability to go paperless.

Cons

Using the help section can be a little frustrating.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kyle Phillips

Very Satisfied

2019-01-10

If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct.

Pros

Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with.

Cons

Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Dennis White

Not happy with software

2018-12-04

Then the problem is you can't get signature when you deliver to the job site without buying a android phone for every truck and paying a monthly fee for mobile aps. Also we belong to Orgill to buy hardware now we find out you can't download invoices from Orgill.

Pros

The support people have been good to work with. The inventory part of Spruce is much easier than Next Gen.

Cons

The EDI invoice download does not work, you can't capture customer signatures without a lot of expense.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Katie Black

Poor Customer Service

2020-01-08

Pros

It has a good inventory system.

Cons

Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No

Response from ECi Software Solutions


Katie,

I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software.

Again, we appreciate your feedback and hope we can help you with these issues soon.

Your Spruce Team

Read more
Danny Wright

Spruce review

2019-04-19

Spruce has helped our business become much more efficient, especially at the end of the month. What used to take us hours to perform now only takes 45mins to an hour.

Pros

Spruce allows our team members the access and ability to check stock, pricing, purchase orders, customer profile information and much more all from the same screen they use each day when entering orders for our customers.

Cons

The area I like least about Spruce software is the crystal reporting that is used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Earl Burnsed

Good Software

2019-04-16

Overall great for inventory and sales, but could use some more details areas on the back end like AR and GL.

Pros

All applications are integrated into the same software

Cons

Being a .NET software, customizing and enhancements take a very long time if ever approved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shannon Johnson

Horrible Software and Support

2019-12-12

Spruce was not support responsive. Once we brought our conversion issues to light, with supporting written documentation, we were not serviced, responded to, nor did the Spruce representatives attempt to right the massive errors and lacking experiences.

Pros

Nothing to speak of sadly! We did not receive what was "sold" to us as a solution.

Cons

The user interface is not directly connected to the GL.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No

Response from ECi Software Solutions


Shannon,
We are so sorry to hear that you are struggling with your software and disappointed with our level of support. We are researching your account and the specific issues you mention and someone on our management team will reach out to see how we can help.
Again, we appreciate your feedback and hope we can resolve your concerns soon.
Your Spruce Team

Read more
Kevin Paul

Growing our Business with Spruce

2017-10-05

Pros

Now, several years later, we continue to learn and utilize existing and new Spruce software features that help our performance, reporting, and bottom line.

Cons

One of the biggest challenges for us is training the staff for change and the benefits for that change. Educating them to see that one upfront work around may appear to save time but in fact creates several hours on the back side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeff Harkleroad

invested - Digital Paper Weight - Horrible follow through

2017-04-12

Went through demos, each time we asked for a specific task, the response was "we dont have that module loaded, but we do have that feature". Purchased server upgrades they required, never had a working P.O.S The task of setting up Spruce requires full time I.T. & Accounting persons to focus on mapping, and setup, then we find out it does not do all the accounting features that even Quick Books will do.

Pros

Never had full use of the program to run our business.

Cons

Nothing is as they present it to be. Expect to spend hours and hours of time, and a lot of capital to get it running.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Dan Groth

Spruce, the software that makkes our Business work

2019-04-16

Working with Spruce has been great, every time you work on an issue it is very personal and the follow up makes you feel like Spruce is there just for us.

Pros

The customer service, the ability to work outside the box to solve our specific issues so that Spruce works for US.

Cons

I struggle with this, maybe once something is voided or deleted it is gone, no recovering it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more