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Sumac vs ClubExpress Comparison

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Overview

Sumac CRM was made for your nonprofit's unique mission and goals! It's a complete solution for contact management, online...

Category Leaders

ClubExpress provides clubs and associations with a SaaS platform to manage both front-office and back-office operations,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

35

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

24

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

52

43

6

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

5

4

3

2

1

214

182

52

9

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Not only do they have great orientation videos, they have excellent customer service on the phone (very patient, friendly, and efficient).
Once familiar with the program, it is quite user friendly. The ability to customize forms for different programs has been wonderful.
Peter Turk and his associates are responsive, eager to help and always searching for input to upgrade their product. We are very glad to be using the program.

Pros

The company has good tech support which is available online or on the phone without a long wait period. They are very responsive and have adopted some of our requests for improvement.
The ClubExpress platform is a perfect fit for an all volunteer non-profit like Groton Neighbors. It is comprehensive, versatile, user friendly, and affordable.
We love the ease of set-up of website and various activities. We also like the solid web-base for members.

Cons

Files have to be meticulously formatted within a certain file type, and the set of steps from data gathering to completion is sometimes frustrating and unforgiving of minor errors.
As an aside, I recently had a problem with my database when an update was installed on the Sumac software.
I also don't like that online membership purchases require a log in before purchasing, which is a barrier to getting more people.

Cons

My organization really dislikes the forums and we need to reset settings, but we'd have to go through 600+ users to reset each setting individually due to an error during set up.
Extremely difficult to navigate. Very confusing and difficult to add PDF files to communications.
When our newsletter writer showed me the problems she encounters using the Club Express editor, it was obvious to me that no writers were involved in the creation of the tool.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features82
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Applications Management
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Auction Management
  • Built-In Database
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Chapter Management
  • Chat/Messaging
  • Child Welfare Management
  • Client Management
  • Committee Management
  • Contact Database
  • Contact Management
  • Content Library
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Management
  • Document Storage
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Marketing
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Family Memberships
  • Feedback Management
  • File Sharing
  • Financial Management
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Image Library
  • Interaction Tracking
  • Invoice Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Mobile Signature Capture
  • Multi-Campaign
  • Newsletter Management
  • Online Forms
  • Online Forums
  • Online Giving
  • PCI Compliance
  • Partial Payments
  • Password Management
  • Payment Processing
  • Payments Disbursement
  • Personalization
  • Pledge Management
  • Polls/Voting
  • Program Management
  • Question Library
  • QuickBooks Integration
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Referral Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Rich Text Editor
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Login
  • Shopping Cart
  • Social Media Integration
  • Surveys & Feedback
  • Time Tracking
  • Training Management
  • Transaction History
  • Transaction Monitoring
  • User Defined Attributes
  • User Management
  • User Profiles
  • Volunteer Management
  • Website Management
  • eCommerce Management
  • Total features88
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Applications Management
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Auction Management
  • Built-In Database
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Chapter Management
  • Chat/Messaging
  • Child Welfare Management
  • Client Management
  • Committee Management
  • Contact Database
  • Contact Management
  • Content Library
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Management
  • Document Storage
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Marketing
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Family Memberships
  • Feedback Management
  • File Sharing
  • Financial Management
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Image Library
  • Interaction Tracking
  • Invoice Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Mobile Signature Capture
  • Multi-Campaign
  • Newsletter Management
  • Online Forms
  • Online Forums
  • Online Giving
  • PCI Compliance
  • Partial Payments
  • Password Management
  • Payment Processing
  • Payments Disbursement
  • Personalization
  • Pledge Management
  • Polls/Voting
  • Program Management
  • Question Library
  • QuickBooks Integration
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Referral Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Rich Text Editor
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Login
  • Shopping Cart
  • Social Media Integration
  • Surveys & Feedback
  • Time Tracking
  • Training Management
  • Transaction History
  • Transaction Monitoring
  • User Defined Attributes
  • User Management
  • User Profiles
  • Volunteer Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations7
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations10
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Sumac vs. ClubExpress

See how Sumac and ClubExpress stack up against each other by comparing features, pricing, ratings, integrations, security & more.