App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Sumac vs Neon CRM Comparison

Add to Compare

Compare similar apps

monday.com logo

monday.com

4.6

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4

Bitrix24 logo

Bitrix24

4.1

ClickUp logo

ClickUp

4.7

HoneyBook logo

HoneyBook

4.8

PandaDoc logo

PandaDoc

4.5

Good recommendations?

Overview

Sumac CRM was made for your nonprofit's unique mission and goals! It's a complete solution for contact management, online...

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

105

5

4

3

2

1

52

43

6

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.4

484

5

4

3

2

1

272

173

27

9

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Once familiar with the program, it is quite user friendly. The ability to customize forms for different programs has been wonderful.
The customer service was great; Brandon was very patient and kind with me and provided great support throughout the process.
Excellent features and value for the price, especially for not for profit organizations who do not have a lot of funds but really need and can benefit from this software.

Pros

I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
The software is great and we will continue to use it as we find that it is very helpful for what we are doing.

Cons

Files have to be meticulously formatted within a certain file type, and the set of steps from data gathering to completion is sometimes frustrating and unforgiving of minor errors.
As an aside, I recently had a problem with my database when an update was installed on the Sumac software.
I also don't like that online membership purchases require a log in before purchasing, which is a barrier to getting more people.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
Fundamentally we struggle daily with reporting and customer service.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features75
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Auction Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Chapter Management
  • Child Welfare Management
  • Client Management
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Document Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Interaction Tracking
  • Jobs Board
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Online Registration
  • Payment Processing
  • Personalization
  • Pledge Management
  • Program Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Receipt Management
  • Recurring Giving
  • Referral Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Search/Filter
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Scheduling
  • Time Tracking
  • Training Management
  • Volunteer Management
  • Web Forms
  • Website Management
  • eCommerce Management
  • Total features86
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Auction Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Chapter Management
  • Child Welfare Management
  • Client Management
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Document Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Interaction Tracking
  • Jobs Board
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Online Registration
  • Payment Processing
  • Personalization
  • Pledge Management
  • Program Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Receipt Management
  • Recurring Giving
  • Referral Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Search/Filter
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Scheduling
  • Time Tracking
  • Training Management
  • Volunteer Management
  • Web Forms
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations6
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • Total integrations24
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sumac logo

Sumac

The software takes some time to learn in order for it to be most effective

Reviewed 4 years ago

Tracking donors, their gifts, and receipting.

Pros

SUMAC is a great value. I've used several other CRM products over the years and I believe its the best product for the price on the market. The customer service is top-notch. Their reps are effective, cordial, and timely in solving any issues.

Cons

Reporting seems difficult. When I've needed certain reports, I've had to call in the tech team to walk me through the process. More reporting templates that all non profits need would be helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sumac logo

Sumac

The best solution for a startup nonprofit!

Reviewed 8 years ago

I learned about Sumac through my graduate course work. To my knowledge, it is the only CRM that offers a free version with everything a startup nonprofit needs. I have been able to easily manage my contacts and donations with the database. The mail merge feature and group emailing capabilities are a huge time saver. I look forward to Ballet Vero Beach growing with Sumac and expanding our capabilities...

Pros

No pros were added to this review

Cons

No cons were added to this review