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Sumac
4.3
(108)

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Manage Your Entire Nonprofit With a Single CRM!

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Sumac Pricing

Pricing overview

Value for money rating

4.2

/5

108

Price starts from

39

Per month

Flat Rate

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Pricing details

Prices are based on your needs!

What users say

Excellent features and value for the price, especially for not for profit organizations who do not have a lot of funds but really need and can benefit from this software.
This software is great value for your money. It has great features and is more reasonably priced than other packages.

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Reviewers who mentioned pricing said:

CR
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Chad R.

Arts and Crafts, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good value for the price for not for profit organizations. It does everything that we need it to do.

Reviewed 5 years ago
Pros

Excellent features and value for the price, especially for not for profit organizations who do not have a lot of funds but really need and can benefit from this software. Excellent customer support, not a long wait either.

Cons

Sorting and queries are complicated and not as automated or easy as I would like and there are some limitations.

BC
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Beverly C.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sumac is an affordable, customizable system for case management and reporting.

Reviewed 5 years ago
Pros

Sumac provides a customizable platform for managing our programs and services, tracking communications and case management. We are planning to expand our use and utilize more modules and expand our use of existing ones. The software is growing with us as we move a team into an online Case Management model after 30 years of pen and paper. We have set it up so we master uses one at a time and have...

Cons

The email component does not allow for, (or I have not figured out how to), multiple emails, so we only use it for mass emails as the responses can only go to one address.

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Kate L.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sumac has made donor data management simple!

Reviewed 6 years ago

Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience. By harmonizing our receipting and donating process through the Sumac software, this aspect of our daily operations has become one of the simplest tasks of running our organization. The installing process was a breeze, and the software...

Pros

Technical support have been wonderful! The Sumac team actually customized a search option to cater to our organization alone.

Cons

Add-ons can be pricey for smaller organizations, however they are worth it if it's in your budget.

HJ
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Hilary J.

Fine Art, 11-50 employees

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sistema Toronto Loves Sumac!

Reviewed 5 years ago

Sumac is a great resource for Sistema Toronto. We use it to track donations, issue receipts, and keep records of communication with our community of donors. We appreciate how easy Sumac is to use and how helpful the customer support team is when we’re in need of assistance. We’re a small shop with a tight budget, so Sumac is a great fit for us.

Pros

Sumac is easy to use, their customer support team is accessible , and the software is affordable for our small shop.

Cons

We struggled to get used to the search function at first, though we're used to it now. I wish I could do a bulk upload of communication records, too.

SD
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Silvia D.

Nonprofit Organization Management, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SUMAC - CRM review

Reviewed 6 years ago

After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered almost everything on our...

Pros

No pros were added to this review

Cons

No cons were added to this review

DW
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David W.

Individual & Family Services, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The software takes some time to learn in order for it to be most effective

Reviewed 5 years ago

Tracking donors, their gifts, and receipting.

Pros

SUMAC is a great value. I've used several other CRM products over the years and I believe its the best product for the price on the market. The customer service is top-notch. Their reps are effective, cordial, and timely in solving any issues.

Cons

Reporting seems difficult. When I've needed certain reports, I've had to call in the tech team to walk me through the process. More reporting templates that all non profits need would be helpful.

JW
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Joan W.

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SUMAC has been a great tool in assisting us on managing our client information and donations.

Reviewed 5 years ago
Pros

It is very user friendly and customizable. It is easy to add additional users and input information. Additionally, it is very cost effective for small not for profit.

Cons

The data merging process can be a bit complex depending on what function you are trying to perform. The feature could needs to be simplified.

KS
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Katie S.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Scalable, affordable, and easy to use.

Reviewed 9 years ago

Seattle Pro Musica spent several years working with a huge database system - a behemoth that required intense training and still wouldn't pull the reports we needed! We were actively searching for other options when a fortuitous presentation from a representative of United Way introduced us to Sumac. From the beginning, Sumac impressed us with its scalability, affordability, and ease of use. With Sumac, our staff and board members are able to access our data in a clean and clear format - which has helped us to make major improvements in constituent relationship management. We're thrilled that we joined the Sumac community.

Pros

No pros were added to this review

Cons

No cons were added to this review

LR
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Lois R.

Nonprofit Organization Management,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We looked long and hard to find appropriate software.

Reviewed 8 years ago

We are a non-profit ministry and needed software that tracks donors/donations, accommodates product sales, tracks memberships and renewal dates, and handles event tracking. It is VERY CHALLENGING to find non-profit software for a mid sized organization that handles all of these functions. Sumac does all of this in addition to being a very affordable solution. Also, we needed rather extensive custom programming to handle some of our more specialized batch processing functions. Sumac did the custom programming for us. I think one of the most compelling reasons to use Sumac is their customer service and support. I have done business with a large number of software companies during my career and few if any have been as responsive to customer needs as Sumac.

Pros

If support is paramount, Sumac is a great choice. Sumac covers a broad scope of functions, including donations, memberships, sales and events. The software is very easy to use. Built in import functions are very user friendly and very complete. Transferring data into Sumac from another system is not difficult and the error checking before import is very good. Contact history is strong and allows drill downs into all the underlying documents. Contact records allow the addition of extra user-defined tabs and fields which is a great asset.

Cons

Inventory tracking functionality could be more robust. Mail merges currently allow links between contacts and one other view, such as donations, memberships, etc. It would be helpful if more than one additional view would be supported. Reports could be improved, but this problem is easily resolved with a good report writer that links with an ODBC driver.

MP
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Monica P.

Fine Art,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sumac - robust and affordable CRM

Reviewed 7 years ago
Pros

We started using Sumac for organizing our data a couple of years ago. Before that we were swimming in excel sheets and having multiple users access the same information was problematic. We use Sumac for ticketing, memberships and donations. I like that we have one system that organizes these three aspects, as there is (as one would hope) quite a bit of overlap between those three actions. It is also useful for organizing mailing lists (either hard copy or email) and analyzing data. But most importantly for us, it's an affordable option. There are CRMs out there that are more robust but for a small non-profit we wouldn't be able to afford them. Sumac is a really cost-effective option to suit our needs.

Cons

Sumac has a lot of software updates. These updates don't fundamentally change the look or experience of using it, but the updates often require us restarting our server. The other aspect is, though they are working on this, is that the web integration is not as customizable as one might like. It's difficult to change the look or flow of it to go with our branding. Finally - there are just a lot of pop-ups for any application while using it (do you want to record this, do you want to save this, etc.) which seem unnecessary.

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Silvia D.

Renewables & Environment, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SUMAC - great CRM

Reviewed 6 years ago

After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered – almost everything on our...

Pros

User friendly Excellent customer support New releases on regular basis

Cons

Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales) The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes)

AR
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Verified reviewer

Performing Arts,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sumac is a great value if you are a small nonprofit, even for an arts organization.

Reviewed 5 years ago
Pros

It is very basic and easy to use. The support is great. It is also on the cloud. Reporting is great for most functions.

Cons

We were never able to integrate our ticketing and donations so have to import everything from other systems. We were not able to batch import so it is very time-consuming. Same is true of our marketing email.

lM
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lauro M.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and good value for money

Reviewed 5 years ago
Pros

Flexible and good value. It provides just the right structure yet flexible enough to customize for emerging needs.

Cons

Could use more ease of use features. WOuld love to have documents stored on individuals so that all users can access.

AR
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Verified reviewer

Nonprofit Organization Management, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customizable, easy to set up, affordable

Reviewed 5 years ago
Pros

There's a wide variety of add-ons you can choose and our custom module works great. The website integration is seamless and saves us a lot of time. The pricing is reasonable and customer service is great.

Cons

The web forms (for website integration) are not as customizable as I thought they would be; you can't change certain fields or add much intro text. Full usability requires intermediate HTML skills, which is currently an issue for us so we're still using an email app as well.

MO
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Mark O.

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great customer service and software that is very cost effective.

Reviewed 5 years ago
Pros

Sumac offers great software that is cost-effective for a smaller non-profit. Their customer support is always helpful and quickly and patiently answer all of our questions. While we don't use all aspects of Sumac's software, there are many components that we would like to incorporate into our practice.

Cons

Up until now, we have only had a Silver membership which would have Sumac installed for one user on one computer. We are looking forward to upgrading which will allow us to use Sumac, when a colleague is using the computer where it was installed.

NM
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Nancy M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best I've Ever Used

Reviewed 8 years ago

I can't say enough good things about it. If you are used to working w/spreadsheets this is the best and most intuitive product I've used or seen. Have worked w/Raisors Edge, FIMS, and Giftworks. All of them fall far short in design, flexibility, and the ability to customize it and extract the information you want out plus it is less expensive. Have been working with SUMAC for six years in two...

Pros

No pros were added to this review

Cons

No cons were added to this review

ME
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Monica E.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cost-effective, easy-to-use, flexible

Reviewed 9 years ago

I can attest that improved efficiency in our data management and communications in the last five years is directly associated to Sumac. Most notably, it has assisted our strategies to more fully integrate audience development and private sector undraising campaigns. When I recommend Sumac to colleagues at other not-for-profit organizations, the first thing I endorse is their terrific customer service...

Pros

No pros were added to this review

Cons

No cons were added to this review

CM
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Caron M.

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sumac is a difficult program to navigate and the cost of a basic platform is extremely high.

Reviewed 5 years ago
Pros

It has the ability to generate Charity Receipts It is usable as a stand-alone customer relations program

Cons

Generating Charity Receipts is not an easy task - coding is always an issue The software cost is not designed for smaller charitable organizations Terminology for reporting is not consistent with the accounting/bookkeeping profession

HG
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Hilary G.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cost-effective, easy-to-use, flexible and improves Crow's organizational capacity.

Reviewed 11 years ago

Sumac fits our needs: it s cost-effective, easy-to-use, flexible and improves Crow's Theatre's organizational capacity.

Pros

I can attest that improved efficiency in our data management and communications in the last five years is directly associated to Sumac. Most notably, it has assisted our strategies to more fully integrate audience development and private sector fundraising campaigns. When I recommend Sumac to colleagues at other not-for-profit organizations, the first thing I endorse is their terrific customer service which seems in tune and crafted perfectly for organizations with limited overhead and resources. Sumac support staff are responsive, approachable, knowledgeable, caring and willing to adjust programs so that they work for our organization, rather than our organization working around their system.

Cons

Nothing specific.

MC
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Marianne C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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With Sumac, we got the perfect solution!

Reviewed 9 years ago

TFW is committed to serving our supporters well, at the same time as maintaining low administration costs. With Sumac, we got the perfect solution excellent customer service and an easy-to-use product at an affordable price. Within moments of installation, Sumac was helping us manage donor communications and preferences with greater efficiency and effectiveness. We now rely on Sumac every day to reach our high standards and those of our supporters.

Pros

No pros were added to this review

Cons

No cons were added to this review

LT
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Lionel T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Support is Great!

Reviewed 10 years ago

This software is great value for your money. It has great features and is more reasonably priced than other packages.

Pros

Support is excellent! Sumac was very responsive to questions and also very responsive to suggestions. I am used to waiting months for changes to be made and with Sumac we see releases quite often that incorporate requested improvements.

Cons

I can't think of any.