TeamSnap Features

The color palate chosen for the software is nice. At this point I'm so frustrated with customer service and all the things that don't work right, that if there were anything good I don't remember.

Customer service is a bunch of emails back and forth or a link to a help article. It takes over a week for the Onboarding person to schedule you, but by then you are already knee deep in the program, and guess what, the Onboarding guy has to get back to you with answers to your problems and yes...3 days later, I'm still waiting. You get an hour of their time then it is back to emails again. They...

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There are various functions that make communication easy within our team. Documents can be shared and saved for later within the app. Contact details for members of the team are within the app, which aides in communication as well.

I found that I would receive many notifications about one single event/message/email. I tried to limit notifications but that did not seem to matter as I still wound up with frequent notifications. They would come in the form of text messages too which I found frustrating!

Sorry about the multiple notifications. If you drop us a line at https://helpme.teamsnap.com/ we should be able to tune the notifications for you.

If you have children playing in any type of sports league, you need to recommend this software to the team administrator to keep all the parents in the loop. There was nothing more frustrating as a team manager trying to email all the parents game, practices dates and times Etc and still have parents complaining about missing team info. This platform takes care of that issue and keeps all team info and updates in one easy to find place.

I like to delete old info and found team snap to store info not needed for longer then needed and there is a price tag to use, its not free.

Easy to set up Group Chats & Team Notifications. Also has a feature for adding other team family members allowing for text or email notifications.

Would like to see a feature letting you know if members are not receiving messages (bad number or invalid emails).

Thanks for the review! We do let you know in most cases if the email is bad or there is some other email error.

Extremely intuitive UX/UI that made it easy to stay in touch with parents and players.

This is more of a parent issue, but I think the software could contribute to making better use of push notifications and reminders to get parents to fill out information in the app.

Good comments. We agree on the push notifications. We are looking into it.

Easy to use, does what most clubs need and saves significant time for both coaches and parents. My club have 40+ football (soccer) teams, which overs over 500+ players and teamsnap manages everything from registration, team and club communications, games and training and availability... and more. Great customer support also :)

No real cons... having the cloud version and app version make it easy to use and new features are continually rolling out... over the last two years of using this it has got better and better

Executive summary: -Easy of use: 4 stars -User interface: 3.5 starts(learning curve) -Payment: 5 stars easy to upgrade/downgrade on the fly -Inviting others: 5 stars. Ability to invite and join your group/club: easy(it shows who is online/offline) -Support: 5 stars -Functionality: 5 stars -Web page integration: 5 stars -Security: 5 stars

-I wanted to only notifications at specific intervals, example every other week. I was not able to do that in the version I was using. It's either at specific days ahead of the due date or none at all. I would like to be able to send bi-weekly or once a month.

I used this software for my son's T-ball team. It was great to keep in touch with the team parents and update on games.

This was a great software to keep organized during the T-Ball season. The only negative part of this software it the notifications were not easy to keep track of new messages. It does notify you but the notification goes away and you have to go into the app to view.

It allows for repetitive messages to be sent to a large group. It’s convenient to send an urgent message or reminder or direction to a large group of persons all via email and text messages.

The price is quite high for the facility. Many groups are using this app especially sports groups, the yearly membership should be reduced.

Ease of app and document loading - updates pics etc

Sometimes the desktop app is the only way to add

Scheduling for the league is super easy. Can message the entire league with a click of the button. Can send Alerts right to participants phones for any last minute changes.

Sometimes need to force quit the app to refresh the schedule.

It was difficult the first year when we abandoned our in person registration for this online solution. We always looked forward to seeing all the families and softball players in January after many months away and we worried about losing that personal touch. We never should’ve worried as our families and our coaches have all benefited from our transition to team snap. From managing all of our registrations,...

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It would be nice if after the draft meeting, that players/families couldn’t see everything until their coach has completed all of the phone calls. Kind of a hold/release button that A coach could push when he is finished. Sometimes players know who else is on their team and start complaining before coaches even started making phone calls.

Made it super easy to check when I have a hockey practice or game and also made this easier for my entire family No bugs that I have stumbled across Very easy to use for anyone, regardless of experience with apps of this type

Sometimes very laggy to use and slow, but could be a problem on my end. On rare occasions, the servers are down. I have only experienced this once in my time using it, but it was frustrating that one time.

Thanks for the feedback. We have a few things we are working on to make the mobile apps even faster. We recognize that cellular networks out on the field can be hit or miss and we have some things coming to help.

It allows for very quick and easy communication with everyone on my team. The site is very easy to navigate and has allows for a multitude of communication methods. I can keep all of the information for my team in one location whether it be team stats, schedules, scores, photos, or documents. I can send mass communications or individual communications out to members of the team. I like that I can add and subtract players easily from my roster. I also like that teamsnap sends reminders out about upcoming events so I don't have to remember to do so.

I have not found anything that really sticks out that I dislike about the software except that it takes a while for us to process a refund when we try and send it back through team snap.

Availability settings make tracking attendance easy. Invoice features have improved and makes it easy to collect funds. Game loading and schedule loading are easy. Accessible from multiple devices. I manage several different teams in one season.

I wish that non profits could get lower fees. Especially, on merchant fees. It does cut in to our dues with the merchant fees.

This software is excellent for a coach or a manager to use for single team management. It simplifies communicating with players and families. Email or group chats are easy for using amongst players or coaches. You can easily see who is on a team you are a member of. Player availability can be easily tracked for practices and games to help coaches plan. Volunteers or snacks/drink assignments can be created for each game or event. As a parent and a team manager I have very positive experiences using it over multiple years and sports. Both the free and paid team plans are great for a single team.

No phone support available. When running an organization an administrator needs the ability to talk to a support person to avoid problems and help with issues that are not covered in how-to’s and help videos. The chat feature on the website is a bot responding with generic help topics that I have already read. Emailing support means waiting days up to a week of back and forth to get an answer that...

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With the new features we have been able to use this software for our entire association. I use it to enter team development times and can ensure all parents have been notified with the features provided. I can monitor the teams and their activities. It has made the rostering of teams so easy and provide info to Hockey Canada all in one software.

There are additional fees associated with using the Invoicing feature.

Very easy to use and lots of features that are helpful. I am a parent of a teen-aged athlete and have a hard time keeping up with her practice, game, and travel schedule. With TeamSnap all that can be put in one central place that's easy to use. There are other features too, like contact info of other parents, who's assigned to bring what at tournament, etc. Anyone can send messages or alerts to coaches, parents, players and it keeps a nice tidy record of it all if you have to go back to review a message. I cannot think of a single bug in the software after 3+ years of using TeamSnap. Also, they have great customer service who helped me when I was having a problem subscribing to TeamSnap calendar from Apple calendar.

Honestly, I can't really think of anything negative or a feature that I wish it had. Well done and complete!

We all need a central place to keep track of all our kids' sporting events. The adding of schedules and multiple teams is very helpful and convenient.

You need to pay for a lot of the upgrades, including "availability" where the user can mark if they can or cannot attend a practice, game, etc.

TeamSnap is easy to set up and use. It makes it easy to communicate with parents on your team via email or text. You can schedule games, check attendance, track payments, post team photos, and email the entire roster from your email account.

Cost. Free version is very 'stripped'. Paid version is excellent, but you have to pay per team, and there is no discount for subsequent years, multiple years or additional teams. Cannot roster on and off players for different seasons/tournaments.

Clear, concise and easy to use. Great phone functionality. Easy roster management and attendance tracking tool. Easy email messaging and TeamSnap Live chat tool. You can opt-in or opt out of practice reminders. TeamSnap is the best tool I've found in the sports team management space. I've used other software, and TeamSnap does everything seamlessly.

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I have used TeamSnap to manage youth sports teams for years. Very easy to use and very convenient to use to contact parents with updates.

Some of the features that would be helpful to the team are included only in paid version (not that this offends me at all) but don't want to charge parents additional fees for them so we just go with the free version and make due.

Great product for teams and families; Love the ability to export dates into iphone calendar; Ability to communicate through texts, emails, or alerts to groups or individuals.

Would like to be able to share a location or event through text outside of software; Would like to see an overall calendar view.

No pros were added to this review

No cons were added to this review