Towbook Features

Towbook

Cloud-based towing management software

4.89/5 (35 reviews)

Towbook Feature Summary

  • Real-time updates
  • Customer statements
  • Email integration
  • QuickBooks integration
  • Impound notice and letter reminders
  • Sales tax reports
  • Customized invoices
  • Customized pricing
  • Discount management
  • Automatic notifications to private property owners
  • GPS tracking
  • Dispatch records
  • Multiple vehicles per dispatch
  • Automatic storage fee calculations
  • Automatic notice printing
  • Photos of towed vehicles
  • Tow requests
  • iOS and Android apps
  • Multiple tax rates
  • Reporting

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API (97 other apps)
Accounting Integration (51 other apps)
Activity Dashboard (76 other apps)
Activity Tracking (48 other apps)
Automatic Notifications (67 other apps)
Automatic Reminders (62 other apps)
Billing & Invoicing (56 other apps)
Calendar Management (68 other apps)
Client Portal (49 other apps)
Customizable Reporting (54 other apps)
Document Storage (46 other apps)
Drag & Drop Interface (48 other apps)
Electronic Payments (51 other apps)
Inventory Management (58 other apps)
Inventory Tracking (48 other apps)
Invoice Management (77 other apps)
Quote Management (49 other apps)
Real Time Data (46 other apps)
Reporting & Statistics (73 other apps)
Third Party Integration (60 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


73 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Towbook Feature Reviews

25 reviewers had the following to say about Towbook's features:

Candy Dobbs

The Best Tow Software Around

2018-08-23

We are getting paid within a few days of submitting invoices all electronically. Amazing support staff.

Pros

Dispatching, Billing, Submitting, Tracking.

Cons

Maybe adding in a few other reports to the program for accounting. but you can transfer to Quickbooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Llewellyn Wing

Soon To Be The Best Tow Software Available!!

2017-01-23

The "one-stop-shop" for Application Driven Digital Dispatch to your drivers, fleet management, custom reports and so much more.

Pros

Digital Dispatch, customization of reports and customer relations team.

Cons

Towbook just makes everything a little too easy. What am I going to do with all my free time?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Towbook

If you have any issues, all you have to do is press the chat button and leave a message. They're quick to respond.

Source: Capterra
Helpful?   Yes   No
Read more
Bub Wilcox

We have been with Towbook for over two years now. They are helpful and friendly

2017-08-04

Also never miss a day of storage with the Impound calculations automatically figured.

Pros

They are open to suggestions. Not saying that they can do anything you need but they look at all options to make the program the best!

Cons

Would love to see a "Repo Module " of sorts added. We feel the need to keep our repos seperate from our regular tows. It says something when the CON is an "option" you would love to see added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Diaz

The absolute best in dispatching software and customer service!!

2018-06-03

I am able to calculate commissions for drivers, profit for the company, enter expenses, see reports, and run my business efficiently because of this amazing software.

Pros

Super simple to use, calculates mileage for you, create custom forms and emails receipts automatically. There is no need for training on this software, and the customer service team is always available when you need them.

Cons

Every once in a while I have to logout and in to reset the account for changes to take hold.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Reva Benefiel

Very easy to use, works on all platforms, huge value for the price and fantastic support

2018-02-03

This software is very user-friendly, easy to implement, and extremely affordable.

Pros

Drivers, dispatchers, managers all can see what's happening in real time.

Cons

Sometimes getting reports you need can seem complicated, and occasionally take a long time to load once requested.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Horlyn Duran

Cutting Edge No Competition

2016-09-20

Towbook is easy to use, so easy a caveman could do it, and In my business most of us are cavemen, but regardless if your on the desktop or mobile device, they've made it easy to receive and send out the calls.

Pros

Invoicing and generating statements is done in the blink of an eye.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Towbook

If you're just starting or already have a towing or roadside assistance business and are looking for an easy to use hassle free solution for running your business towbook is the only choice. Since I made the switch, my employes thank me. I highly recommend this software. Bring your company out of the stone age of towing with the most complete, cutting edge towing software on the market.

Source: Capterra
Helpful?   Yes   No
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Karla Ramos

Very user friendly

2017-07-21

Pros

Instant dispatch and availability to bill motor-clubs directly.

Cons

There isn't to much I don't like about the software. I've made due with everything so if at first I didn't like it, I've adjusted to it now..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Darrell Davis

This is a MUST USE if you are in the towing or roadside business! The app, website & staff are great

2018-01-02

Tracks everything and keeps it in order with ease.

Pros

Keeps your call log, billing and impounds in order with ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William Goble

The only Towing management software I'd use

2016-12-06

It's easy to use, the mobile phone interface is simple.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shannon Davis

Towbook has freed up so much time for me to do the work I enjoy instead of paperwork.

2018-06-22

The extra time from not triple entry all the data into separate systems.

Pros

That is has eliminated double and triple entry for me with the all of the software integrations and the digital dispatch.

Cons

Not really anything I dislike but just a few bugs to work out on some of the new features that have been recently added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carrie Watson

Fast and Reliable

2017-06-19

This software has made it easier to tack everything and makes it easier for the driver to have all the information right there on there phone.. easy to read!!

Pros

Its easy to read and figure out.

Cons

I also thought it would be nice to have more big trucks in the drop down options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kirk Higgins

TRY IT. YOU WON'T BE DISAPPOINTED

2018-09-12

With the help of Towbooks support team, we think we finally have the answers to the problem of getting these AAA calls automatically pushed over to Towbook.

Pros

We now use it all the time. Its money well spent.

Cons

Dont really have anything negative to add

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sanjay Anand

Amazing!

2015-08-17

The dispatching system is accessible as a mobile app which is great for continuous dispatching capabilities.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jessica VanDenBossche

Fantastic program! Easy to use and many great features

2017-05-08

It streamlined many features we were looking for into one program. It is easy to use and frustration free.

Pros

It is easy to use and learn how to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kanani Paglinawan

Excellent Software!

2018-07-08

Pros

The software itself is easy to set up as well as use even if your not familiar with computer navigation. The reports are easy to use and read so it won't take you all day to close at month end.

Cons

I haven't experienced anything negative with the software. Anytime I had a issue the support team was there to walk me through whatever I needed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jaci Garringer

1425 calls cleared our 1st month with Towbook! The 24 hr support & program has changed our business!

2016-02-11

The ability your program has given us to get the calls automatically, dispatch them quickly, and efficiently has nothing but beams from the office.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lloyd Abbey

No words to descibe all aspects of this company!!!!!

2014-06-16

Pros: simplicity versatility REAL customer service price customer input Cons: Absolutely NONE!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Terri Carter

Far Better than the Competition... Have tried several Digital Dispatch Systems and this is the best!

2017-08-01

EASE OF USE, LACK OF COMPLAINTS FROM DRIVERS AND DISPATCHERS, OVERALL USE IS GREAT AND EASY TO LEARN

Pros

Ease of use and the Account Service and Customer Service is outstanding!.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Ide

I wish i could give a higher rating than 5. The customer service is second to none.

2017-09-28

Pros

customer service/ease of use The customer service is amazing. and the software only takes a short timeperiod to train new staff on

Cons

the mobile app is sometimes buggy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad Taylor

One of the best companies I have worked with!!!

2016-12-08

Every time I need help the phones are answered by a live human being.

Pros

Ease of use Super friendly staff Affordability I came use it anywhere (iOS, android, Mac, and PC)

Cons

It doesn't run the calls for me in the cold weather and snow! :)

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Towbook

Give it a try you'll fall in love!

Source: Capterra
Helpful?   Yes   No
Read more
BYRON RICHARDSON

THE GOOD THE BAD THE UGLY

2016-08-19

2 YEARS AGO I LOOKED AT THIS TOW SOFTWARE PROGRAM. I DIDN'T GO WITH IT BECAUSE IT DIDN'T OFFER ALL OF THE FUNCTIONS I WANTED IN A TOWING SOFTWARE PROGRAM. AFTER A YEAR OF TRYING 4 OTHER SOFTWARE PROGRAMS I LOOKED AT TOWBOOK AGAIN. THIS COMPANY HAD MADE SO MANY IMPROVEMENTS IT WAS UNBELIVABLE. WHEN I FIRST TALKED WITH THEM, THEY SAID THEY WERE AN AGRESSIVE TOWING SOFTWARE COMPANY & THAT THEY WOULD BE MAKING IMPROVEMENTS. I JUST THOUGHT THAT WAS A SALES PITCH. AFTER CHECKING OUT THEIR SOFTWARE A YEAR LATER I WAS CONVINCED. THEY HAD ADDED ALL OF THE FUNCTIONS I WANTED & MORE.

Pros

QUALITY PROGRAM WITH CONSTANT IMPROVEMENTS. GREAT TECH SUPPORT. FOR WHAT YOU GET, THE PRICE IS GREAT. SOME OF THE OTHER COMPANIES WERE ALMOST 4 TIMES AS MUCH PLUS THEY TRY TO NICKLE & DIME YOU. YOU CAN TELL HOW GOOD THE SOFTWARE IS WHEN YOU & ALL OF YOUR EMPLOYEES PICK IT QUICK.

Cons

I MADE THE MISTAKE OF WASTING TIME & PLENTY MONEY WITH THE BAD & UGLY SOFTWARE BUT THINK GOODNESS I WENT WITH THE GOOD.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Towbook

IF YOU WANT TO KNOW ABOUT THIS SOFTWARE & THE OTHERS FEEL FREE TO CONTACT ME.

Source: Capterra
Helpful?   Yes   No
Read more
Frank Robertson

TOW BOOK! No sign up fees & great monthly fees. No need to look at any other software. I love it.

2009-07-19

I would recommend this product to anyone with a small or large company that needs a dispatching program to compliment their growing business. I am completly satisfied with TOW BOOK.

Pros

You can have more than one user at a time on the system with no added charge.

Cons

Did'nt find it sooner.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stewart Silva

AMAZING

2014-05-15

The first thing that impressed me about Towbook is their fantastic customer service, on the rare occasion we run into an issue and have to call the phone is answered by a REAL person that can help you immediately.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lee Bellemare

The Best of The Best

2015-09-25

Towbook is well rounded, adaptable, intricate yet easy, It streamlines everything you do.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Denson On Site Towing

Verified Reviewer

Next level

2017-01-18

Set up was very easy and I was up and running in one day.

Pros

I can control and operate my business from anywhere

Cons

Would love to be able to store video

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Towbook

Do your homework, never be bound to a contract. And never use a software that charges you for every user. Flat rate pricing is the only way to go

Source: GetApp
Helpful?   Yes   No
Read more