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Tracker Management Systems Pricing, Features, Reviews and Alternatives

Tracker Management Systems product overview

Price starts from

No info

What is Tracker Management Systems?

Tracker by Tracker Management Systems is a business management and dispatch software for the towing and wrecking industries. The system includes status tracking, location tracking, dispatching, invoicing, payment processing, document management, and reporting capabilities.

Key benefits of using Tracker Management Systems

Users can view call and truck types, locations, and statuses in a single screen, assign trucks to calls, and view all truck and call icons on a map.

Call information is sent to assigned drivers automatically through their GPS or communication units, with routing information displayed when the driver accepts the call.

The driver mobile app enables users to enter ticket numbers, edit truck information, scan and verify VINs (vehicle identification numbers), process credit card payments, capture customer signatures, and take photos of vehicles or damage.

Users can scan documents and store digital copies, associated with ticket numbers to allow for straightforward searching.

The system integrates with truck-mounted printers, allowing users to print documents outside of the office.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum

Training options

In Person
Documentation
Live Online
Webinars
Videos

Tracker Management Systems pricing information

Value for money

4.6

/5

51

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Fresha
Value for money
#1
DealerCenter
Value for money
#2
PetExec
Value for money
#3
Tracker Management Systems
Value for money
#4

Tracker Management Systems features

Functionality

4.6

/5

51
Total Features51 1 categories

Most valued features by users

Billing & Invoicing
Customizable Reports
Invoice Management
Activity Tracking
Customizable Templates
Knowledge Base Management
Electronic Signature
Sales Tax Management

Functionality contenders

DealerCenter
Functionality
#1
Fresha
Functionality
#2
PetExec
Functionality
#3
Tracker Management Systems
Functionality
#4

Tracker Management Systems users reviews

Overall rating

4.7

/5

51

Positive reviews

94%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.45/10
Rating distribution

5

4

3

2

1

38

10

2

0

1

Pros
Overall I had a very positive experience with Tracker. The support team we had was amazing and always able to solve our issues quickly.

SJ

Samantha J.

Whenever we have had technical issues, support has generally been good. There are a few of their top techs that are really fantastic to work with.

SH

Steven H.

Their customer support is very good and the software is working great. The reports help us run our day to day business and some of the new upgrades are helping us be very efficient.

BM

Brad M.

Cons
I tried to close a month and a year lost both, Scared to try again. Tried to change some short codes won't let me says invoices are out there and there are none.

JL

Jim L.

Trying to teach some of my guys to use this. With this software, that problem no longer exists.

RW

Robert W.

We haven't purchased the TomTom system and we send our calls as text messages. The format is confusing for them, and they receive multiple pages with information cut-off.

SH

Steven H.

Overall rating contenders

Tracker Management Systems
Overall rating
#1
Fresha
Overall rating
#2
DealerCenter
Overall rating
#3
Brilliant Directories
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Some of the best Dispatch software out there

Reviewed 3 years ago

I have worked in dispatch for the past 6 years and used a wide range of dispatch software. Tracker is my favourite by far. The accounts feature allows us to store all of our customer information in an easy-to-locate database. The auto-populate of geographical information is also extremely useful and saves so much time.

Pros

Ease of use, ability to quickly and accurately recall information, smooth interface.

Cons

Occasionally have to reset the server box due to drivers not receiving information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I started using Tracker approximately 4 years ago.

Reviewed 4 years ago

Ability to export all invoices to our accounting software and the ability to import our calls from our after hours dispatch has created such an ease of use.

Pros

What we enjoy most about the software is that it can be customized. We also enjoy that the program is integrated with Quickbooks which is our main accounting software. We seem to use some of the system features a little differently than it was designed for, so to have a team that can customize features is a huge pro for us. We greatly appreciate the tech team for being patient and always listening to our concerns and our requests. The assistance we received prior to our biggest auction in 4 years, was fantastic. From customizing letters to training us with the lot manager, the customer service and tech support has been great.

Cons

Creating custom letters we found to be quite difficult to do ourselves. Thankfully, the team was able to assist us in this issue, however it would be nice to have this feature be a little more user friendly. But at the end of the day, the custom programming for our letters was a very smooth and quick process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A Solid Software Solution, Based on Outdated Platform and Interface

Reviewed 6 years ago

Our company has used Tracker for our dispatching software for about 20 years. Currently we are using Tracker 2000. All in all we are satisfied with it, as indicated by our long term usage. There are many features of Tracker that we don't use, and many features that we don't use in it's intended way: We make Tracker work for our needs. This puts greater demand on our Dispatchers to keep data entry precise,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Tracker gets it...and so do I!

Reviewed 5 years ago

Tracker has been a part of our company for a VERY LONG time, but that doesn't mean they are complacent with their desire to help and improve the way the program works for us. I love that they hear our needs and don't miss a thing if I have a "laundry list" of questions. Tracker is a family business that cares about your family business. The Tracker enthusiasm for their product is infectious, and given the recent upgrades, it's hard not to be excited. We considered moving to another technology solution, and Tracker changed our mind. We just needed to learn MORE about the program and embrace the changes to an already great product.

Pros

This software is simple to learn and is very user friendly. It is logical and is practical for many applications.

Cons

The reports....I would like to be able to generate reports specific to my informational needs. There are a wide variety of reports, but I would still love to be able to generate my own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Product

Reviewed 2 years ago

Overall I had a very positive experience with Tracker. The support team we had was amazing and always able to solve our issues quickly!

Pros

Easy to use and the quick key functions are great and makes the software more accessible. Has a variety of search functions. Most reports were clear and easy to read. I used the system for almost 9 years while in that position.

Cons

The last update that was released shortly after leaving my position in May 2019, the statements for vendors weren't as accessible and you had to search each individual account for their statement rather printing all at once. It sounds like this is still the case last I checked. Would be great if that could go back to how it was!

Tracker Management Systems FAQs and common questions

Tracker Management Systems has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Tracker Management Systems has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Tracker Management Systems supports the following languages:
English


Tracker Management Systems supports the following devices:
Android, iPhone


No, Tracker Management Systems does not have an API available.


Tracker Management Systems integrates with the following applications:
Authorize.net, WEBFLEET, QuickBooks Online Advanced, Stripe, QuickBooks Online, Google Maps


Tracker Management Systems offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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