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Tracker Management Systems Features

Features Summary

Functionality

4.6

/5

51

Total features

30

1 categories

Tracker Management Systems features

Accounting Integration
Activity Tracking
Billing & Invoicing
Client Management
Client Portal
Commission Management
Credit Card Management
Customer Accounts

Common features of Towing software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Auction Management
Billing & Invoicing

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

51

Price starts from

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No pricing info

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Total Features

30

Unique features

  • Billing & Invoicing

  • Accounting Integration

  • Activity Tracking

  • Client Portal

Functionality

4.7

/5

6.8K

Price starts from

19.99

Per month

learn more

Total Features

42

Features in Common

0

Unique features

  • Print Management

  • Watermarking

  • Media Library

  • Video Capture

Functionality

4.6

/5

2.5K

Price starts from

1470

Per year

learn more

Total Features

11

Features in Common

0

Unique features

  • For Manufacturers

  • Offline Access

  • Collaboration Tools

  • API

Common Tracker Management Systems comparisons

Tracker Management Systems logo
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Tracker Management SystemsvsOmadi
Tracker Management Systems logo
Towbook Management Software logo
Tracker Management SystemsvsTowbook Management Software

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I started using Tracker approximately 4 years ago.

Reviewed 4 years ago

Ability to export all invoices to our accounting software and the ability to import our calls from our after hours dispatch has created such an ease of use.

Pros

What we enjoy most about the software is that it can be customized. We also enjoy that the program is integrated with Quickbooks which is our main accounting software. We seem to use some of the system features a little differently than it was designed for, so to have a team that can customize features is a huge pro for us. We greatly appreciate the tech team for being patient and always listening to our concerns and our requests. The assistance we received prior to our biggest auction in 4 years, was fantastic. From customizing letters to training us with the lot manager, the customer service and tech support has been great.

Cons

Creating custom letters we found to be quite difficult to do ourselves. Thankfully, the team was able to assist us in this issue, however it would be nice to have this feature be a little more user friendly. But at the end of the day, the custom programming for our letters was a very smooth and quick process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A Solid Software Solution, Based on Outdated Platform and Interface

Reviewed 7 years ago

Our company has used Tracker for our dispatching software for about 20 years. Currently we are using Tracker 2000. All in all we are satisfied with it, as indicated by our long term usage. There are many features of Tracker that we don't use, and many features that we don't use in it's intended way: We make Tracker work for our needs. This puts greater demand on our Dispatchers to keep data entry precise,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tracker gets it...and so do I!

Reviewed 6 years ago

Tracker has been a part of our company for a VERY LONG time, but that doesn't mean they are complacent with their desire to help and improve the way the program works for us. I love that they hear our needs and don't miss a thing if I have a "laundry list" of questions. Tracker is a family business that cares about your family business. The Tracker enthusiasm for their product is infectious, and given the recent upgrades, it's hard not to be excited. We considered moving to another technology solution, and Tracker changed our mind. We just needed to learn MORE about the program and embrace the changes to an already great product.

Pros

This software is simple to learn and is very user friendly. It is logical and is practical for many applications.

Cons

The reports....I would like to be able to generate reports specific to my informational needs. There are a wide variety of reports, but I would still love to be able to generate my own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Product

Reviewed 2 years ago

Overall I had a very positive experience with Tracker. The support team we had was amazing and always able to solve our issues quickly!

Pros

Easy to use and the quick key functions are great and makes the software more accessible. Has a variety of search functions. Most reports were clear and easy to read. I used the system for almost 9 years while in that position.

Cons

The last update that was released shortly after leaving my position in May 2019, the statements for vendors weren't as accessible and you had to search each individual account for their statement rather printing all at once. It sounds like this is still the case last I checked. Would be great if that could go back to how it was!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tracker - Software You Can Trust

Reviewed 5 years ago

We have been using Tracker for our towing business for more than 5 years. Occasionally we check out other software packages while visiting towing shows across the country to see what else is out there, and Tracker still beats the competition every time. Tracker's ease of use is excellent, and their program is feature rich with features that actually make a difference. In fact, there are so many features in Tracker that even to this day, we are figuring out new reports to run and items to check out for our company to better track and monitor our business continually.

Pros

Features and tech support

Cons

Interface cannot be resized.

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  • Ease of use
  • Features
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Very helpful with all our needs

Reviewed 5 years ago
Pros

Very helpful and efficient. User friendly .easy to input and software works amazing for our needs and our lot as in inventory . Love the picture caption for impounds. the adding of second truck

Cons

I can be completely honest by saying that we have not found anything wrong with this software and love this product . Only con we can come up with would be that the touch will not work with three monitors . But very happy with software in whole .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tracker helps us stay on Track

Reviewed 5 years ago

We have moved from a manual system to Tracker over the past year. Tracker has improved our professionalism, makes it easier to see what's going on at any time and makes the drivers more accountable. Tracker mobile is a state of the art driver and call management system. Tracker is one system that keeps our business on track, I would highly recommend it

Pros

It covers every part of our towing business.

Cons

Wish all reports could be exported to Excel

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great customer service!

Reviewed 4 years ago
Pros

Dispatch functions simplify our lives on a daily basis. The reports are useful to monitor day to day operations. My personal favorites are the daily recap report and the receipts by day report.

Cons

That we are unable to set up a retow on an invoice that has been itemized. Also that when we export payments that have multiple invoices paid with one check, that when you try to deposit in QB , it has a line for each invoice instead of showing one payment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Satisfied!

Reviewed 5 years ago

Tracker has been turning out a lot of new options and upgrades lately. Their customer support is very good and the software is working great. The reports help us run our day to day business and some of the new upgrades are helping us be very efficient.

Pros

Ease of use

Cons

none - other than a few add-ons that are on the way.

Vendor response

Thank you so much for the review. We are grateful for your business of 20+ years.Thank you for helping Tracker continuously be a better product with your feedback & software enhancement requests.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Office manager

Reviewed 4 years ago

It has made dispatching and data entry easier.

Pros

It is easy to use and everything is in one program.

Cons

We seem to have a lot of trouble with the app on our phones and all our drivers have new phones with updates. I know there are lots of functions that are on Tracker for us to use but many of the function cost more money. We paid a lot to get it and a lot each month it should include all the functions.

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I use Tracker 100% of my work day, everyday!

Reviewed 4 years ago
Pros

Tracker is easy to navigate. It is very user friendly. If you make an error it is not a hassle to correct it. The support team is AMAZING!!!

Cons

I would like the ability to choose which fields are required fields and which ones are not. Also the ability to run reports based on payment type would be helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Representative are the best! He will work with you to figure out any issue you may have until it is solved!

Reviewed 4 years ago
Pros

Always updating with new technology, User friendly. Has everything a tow company needs to dispatch, inventory and reports.

Cons

Not a thing, I am completely satisfied with the program and programmers too, I have been with tracker since they first began and they have grown with the industry and our needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick , organized and thorough would not want to be without it .

Reviewed 4 years ago

Data recall, Reports , Billing and Inventory. do I need to say more

Pros

Tracker covers every avenue of the business, it's great to have one program that's tied into every aspect of your business for payroll, recall, maintenance, impound releases, reports, inventory, auctions and much more.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tracker Management

Reviewed 5 years ago

We have been using Tracker ever since they started developing software for the towing industry and I believe our first system was DOS based on an old IBM, yea that long. Tracker in my opinion is a great product running in all of our locations and on the mobile app for our drivers. I would highly reccomend Tracker to anyone in the towing, transportation and storage industry.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A state of the art solution for any towing operation.

Reviewed 6 years ago

We have been using Tracker Management's towing software for about 4 years now. I'll be brutally honest, it was a rough transition at first for a company that had been utilizing old paper run sheets and invoices for many years. But that transition only took just a few weeks and then we wondered how the heck we ever got along without it. It's not just the ease at which we can get information out to...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Purchased Business in 2004 Along with Tracker not something I picked to have

Reviewed 7 years ago

I feel it is a very frustrating product. When I purchased business in 2004 tracker was part of the package, the hand book was dated 2000 and still is. The person I purchased business from didn't know how to file or how the alphabet works. I tried to have it changed but was told I could not. I tried to close a month and a year lost both, Scared to try again. tried to change some short codes won't let me says invoices are out there and there are none. Wanted to change statements can't figure it out. Have a police dept that is 24 hr storage I still have to change every invoice. Denise is always able to put a smile on my face. After eleven years of trying I am still frustrated with tracker.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Jim, Thanks for the feedback! In recent times, we have added a Clubhouse that has access to all things new- including tutorials and guides as well as a Live Chat with one of our reps. But it will still be called Tracker2000...as that's the name of the product. Nothing to do with the date of last revisions :) With an active help desk policy (like you have!) we back your Tracker system up every...

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  • Ease of use
  • Features
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Professional Service - Great Results!

Reviewed 7 years ago

Tracker Management is a full service hands on customized dispatch software company. At Redman Fleet Services, Inc. we have over 100 pieces of equipment dispatched daily and Tracker gives us the ability to dispatch, organize and transition from one call to the next in a quick and seamless manner. Tracker Management isn't just a software program to dispatch tow trucks, behind the scenes the highly...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Welcome to the future of dispatch, towing & storage software

Reviewed 7 years ago

Tracker is efficient and effective, yet takes a creative approach to solving a fundamental problem in the towing industry Tracker eliminates mistakes, confusion and guessing at the time of dispatch. As we rapidly and sometimes erratically become a totally visual society, Tracker has taken the challenge head-on and jumped in front of the problem. Their team has harnessed and developed technology that...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Long Time User Continues to Appreciate Software and Product

Reviewed 7 years ago

We have used Tracker Management for many years. It is the only software that we have ever used. We are extremely happy with the software and product. The team at Tracker Management seem to always be willing to assist and a very professional and efficient manner and are always eager to help in any way possible. There are some minor bugs that they are currently working on for us but they do seem to be diligently working on them so I have no complaints. Tracker Management is very user friendly and I am constantly learning more tools that are available to me through the program.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GREAT PEOPLE/GREAT PROGRAM

Reviewed 5 years ago

We've been using Tracker since 1989 and have recently switched over to the Cloud based program. We love it, although we're only utilizing half of it right now. We can't wait to add the rest of the options available through Tracker to help with our impound lot inventory, etc. The people at Tracker are always there for Support and make learning the program and updates very easy. We love the YouTube Tutorials too! Thanks TRACKER!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
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New Innovations

Reviewed 5 years ago

I'm impressed with Tracker Management Systems, the way they keep coming up with new innovation with their software. I'm always excited to learn new features, every time I open the program. Keep up the good work.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Jim- thank you for taking the time to leave us a review and for being a customer for 15+ years. We appreciate you!

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Mature tow management software

Reviewed 7 years ago

Our customers use Tracker to improve their dispatching operations. The entire process is streamlined from the taking a call to collecting money at the impound window. Their partnership with TomTom Telematics, the world leader vehicle tracking, makes them a one-stop shop for all of your dispatch and tracking needs.

Pros

No pros were added to this review

Cons

No cons were added to this review

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  • Value for money
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It keeps me sane! I deal with alot of vehicles being a college town. I would be lost with out it.

Reviewed 7 years ago

I do not think there are any cons, that I have came across. It makes my job so much easier looking for cars, names, etc. The billing is amazing. I have been using Tracker for about 15 yrs now and I could not be more happy that we choose this software. I would recommend this to anyone. Very happy customer.

Pros

No pros were added to this review

Cons

No cons were added to this review