Unit Trac Features

Unit Trac

Mobile-friendly self storage management system

4.79/5 (66 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Accounting
Activity Dashboard
Audit Management
Billing & Invoicing
Billing Rate Management
Client Management
Client Portal
Contact Management
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Management
Deposit Tracking
Digital Signature
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Financial Management
Geographic Maps
Historical Reporting
Interactive Property Map
Invoice Management
Late Fee Calculation
Lead Management
Move In / Move Out
Multi-Location
PCI Compliance
Real Time Data
Real Time Notifications
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Revenue Management
Secure Data Storage
Self Service Portal
User Management
Website Integration
Website Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting
Activity Dashboard
Audit Management
Billing & Invoicing
Billing Rate Management
Client Management
Client Portal
Contact Management
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Management
Deposit Tracking
Digital Signature
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Financial Management
Geographic Maps
Historical Reporting
Interactive Property Map
Invoice Management
Late Fee Calculation
Lead Management
Move In / Move Out
Multi-Location
PCI Compliance
Real Time Data
Real Time Notifications
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Revenue Management
Secure Data Storage
Self Service Portal
User Management
Website Integration
Website Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting
Activity Dashboard
Audit Management
Billing & Invoicing
Billing Rate Management
Client Management
Client Portal
Contact Management
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Management
Deposit Tracking
Digital Signature
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Financial Management
Geographic Maps
Historical Reporting
Interactive Property Map
Invoice Management
Late Fee Calculation
Lead Management
Move In / Move Out
Multi-Location
PCI Compliance
Real Time Data
Real Time Notifications
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Revenue Management
Secure Data Storage
Self Service Portal
User Management
Website Integration
Website Management
Visit WebsiteCompare App

Unit Trac Feature Reviews

25 reviewers had the following to say about Unit Trac's features:

Gina R.

Excellent time saver for us! And very convenient for our customers.

2017-08-15

Simplifies operations, emproves cash flow, eases inventory management.

Pros

Easy invoicing. Recurring payments.

Cons

So far, we really haven't found anything we don't like about it. Really looking forward to expense accounting functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the positive feedback Gina! Unit Trac was built to be a time saver and glad that you've put the functionality to use to make it easy for customers to do business with Little Kingdom Storage.

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robert m.

Fort Knox Climate Control Storage Review

2018-12-18

The Very Best Customer service with the team !!!

Pros

Saves you time when you are renting a unit and the accounting reports are a big help for my accountant.

Cons

Edit the map should be able to be done from the Availability screen. Payment up date and recording could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks Bob! We enjoy working with you and glad to have Fort Knox Climate Storage operating efficiently from since you opened for business. It's been exciting to watch your business lease-up. We will figure out why the map loads slower than normal. Confident our team can resolve that for you.

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Todd M.

Great for our small facility

2019-05-24

Pros

(Customer, Lease, Credit Card, Initial Payment, Recurring Payments, and Customer Portal)

Cons

Automatically email invoices x number of days before the next payment is due as a reminder. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the feedback Todd! You'll be happy to know that an accounting update is coming soon and next up - improved communications.

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Alvina H.

Convenient on-line access.

2017-09-29

You can access information from the office or the field.

Pros

Program was easy to install and use.

Cons

The Leases list by unit number and the customer list appears alphabetically by first name.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for your feedback Alvina! It's our pleasure to work with you. Our service team will follow-up to get more input on the personalized reports and screen views that you are looking for. We are continually working to make Unit Trac better for everyone and your feedback is important to us.

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Meredith M.

I am extremely satisfied with Unittrac, they have gone above and beyond to keep me a happy customer!

2017-04-28

Quick, seamless software for the organization and operation of our storage facility business.

Pros

Customers can apply online, download the rental application, select a unit, make online payments, and receive automated email invoicing following a payment.

Cons

I would love to see the ability to enter and track external business and operating expenses, or have a spreadsheet for tax preparation statements with income and expenses balanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Meredith - we are delighted that you chose Unit Trac and are happy to help you easily manage your facility. Stay tuned for new features rolling out to address your accounting needs. Your questions and comments about the software are always welcomed!

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Jack v.

Awesome system! Unit Trac allows me to run my business with ease. Customer support is exceptional!

2017-07-03

It's so easy to run and track my business with this system, it saves me hours and hours every week

Pros

Customers (and we) love the customer portal and ability to do automatic billing. We are in a very rural, mountain area with no full-time onsite presence, eSig lease capability makes it easy to onboard new customers without having to be there.

Cons

It would be good to combine onto one invoice. I haven't figured out if that is possible, or how to do it if it is - Can't wait till you release expense tracking!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


We are delighted that Unit Trac has been such a benefit to you and your customers! The time savings is substantial and exactly what the software was designed to do for you - make it easier to manage your facility. Great feedback on the ability to post date a lease and stay tuned for the accounting update coming soon.

Read more
Jeremy C.

Great Service & Software

2019-05-26

great experience from customer support even 'after hours' to ease of using this software.

Pros

Ease of using the software. Allows me to keep all of my records accurate, organized, & up to date.

Cons

Would like to see more report options for analysis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the feedback Jeremy! We will pass this along to our developers. We love helping our clients - from setting up the facility map to helping anytime - we are here to help. You're off to a great start and the website looks great too!

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David P.

Smiplest, Easiest, and Cheapest Self-Storage Management Software

2021-05-18

My only gripe is there is currently no way for customers to get a notification prior to their due date.

Pros

Easy to implement, cost-effective, great customer service, website hosting built-in.

Cons

No automated customer notification of due dates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the positive review David! You're operating an efficient facility and we are glad that you chose Unit Trac. Our development team is working on improvements to automatic notifications - stay tuned.

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Alvina H.

Great for Tracking Customers and Sites!

2018-06-28

Easy tracking of Customers !!

Pros

With this software information is at the tip of your fingers anywhere you go with internet access. Easy to use with Great Customer Support!

Cons

There are few cons to this software, flexibility might be one of them. The team is open to suggestions and are willing to make changes and improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


It's a delight to work with you Alvina! Glad that Unit Trac makes it easy to manage the RV storage. We appreciate your suggestions and are happy to turn those suggestions into product enhancements.

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Jeff P.

Unittrac

2021-05-13

Great [SENSITIVE CONTENT HIDDEN] has been very helpful and goes out of her way to help me!!!

Pros

Keeps up with rentals, income and reports

Cons

No way to charge a Daily rate. Also have trouble going back in and changing sites around so I have to delete them and create new ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the feedback Jeff! We are always happy to help. Next time you need to change the site around - let us know and we can help so that you need to delete and re-create the spaces.

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Derek W.

Great Company

2018-12-14

We are able to run multiple facilities from one office. Even looking at adding our Rental Properties on Unit Trac.

Pros

Easy to use. Very affordable.

Cons

Would like auto emails to be send to customers with Invoice, and when card is declined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the positive review Derek! It's been great to see your business grow. You are doing great work. We have some updates coming that you will be happy with...thanks for your patience. It's only going to get better from here.

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Margot G.

I love this software! I had used another online software before, but I am SO GLAD I switched!

2017-06-28

Pros

I like the flexibility to make changes myself when needed. Payments are easy to record and send out receipts.

Cons

I would like to be able to have automatic reminders sent by email or by text to my habitually late customers or anyone else who would like invoice reminders sent to them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


We are glad that you switched to Unit Trac too! Delighted that Unit Trac has been able to save you time and make you feel professional - and make your customers happy. Thank you for the automated messaging feature request. Our development team is working on that functionality. Stayed tuned.

Read more
Ronald K.

Unit Trac has been a lifesaver

2017-09-19

As a new owner, unit Trac allowed me to create invoices, keep track of all current and delinquents units, and allow me to create my own web page so customers see pricing and availability.

Pros

The software is extremely easy to use and customer support has been excellent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks Ron! We think that you are off to a great start in the self storage industry. We truly enjoy helping our clients and glad that you selected Unit Trac to help you manage your new business. Excited to watch it grow!

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sandy k.

Unit Trac

2021-05-18

Have been really happy with the customer service aspect.

Pros

All the important information is easy to get to and it generates useful reports. Integrates a website that is easy to make changes to.

Cons

Would love to see it be able to integrate with my Quickbooks software or have an area in their software to handle the expense side of the business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks Sandy! We enjoy helping new facility owners that they have...we've been there before too. Our team will reach out about the eLease - we've heard it's simple with info, sign and pay. We are open to feedback.

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Jonathan R.

Excellent program!

2018-12-18

Pros

We love the automatically billing and automatically producing invoices.

Cons

I currently have to remind several renters every month that their bill is coming due.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


The Unit Trac team appreciates your positive review Jonathan - thanks! You've been patient and with your requests and they will be rolled out. We want Unit Trac to be great for you and great for your customers...especially so that you can make getting paid even easier.

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Margot G.

My Customers Love Unit Trac !

2018-03-03

Pros

Customers feel more in control, being able to access their account through their phone or PC anytime to make payments, print receipts and view their payment history.

Cons

But I am hoping they will come up with a way to send an automated payment reminder email for those customers that don't want to sign up with auto-pay.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


We are glad that you starting using Unit Trac Margot! We are equally as happy that your customers love Unit Trac too. Thanks for the feedback on the automated emails. We recognize this feature as something that will make managing the facility even easier - stay tuned.

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Angela P.

Unit trac is easy to understand and an improvement to our business.

2017-09-29

Pros

I like that it adds late fees and makes it easy to email customers with invoices reflecting it.

Cons

I would like to have a reminder feature that would automatically email customers with a rent due reminder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the input Angela! We are glad that it has been an improvement in your business...that's exactly what Unit Trac was designed to you (and be easy at the same time). Automated emails and gate code integration are on the docket for updated features. Our service team will reach out regarding the customer portal - which allows your customers online access to view receipts, invoices, make payments (and even set-up recurring charges to make it easy on everyone). This should help while the email automation is in development.

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Lacey M.

Great for storage facilities

2019-10-01

Overall this program has been extremely useful to me with my storage business

Pros

I like that it helps me jeep track of all customers and their payments

Cons

I don't like that it doesn't recognize when a customer makes a partial payment. It only recognizes payments in month increments

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for your positive review Lacey! We appreciate your feedback. Our development team is finishing the accounting update that will address partial payments.

Read more
Rene N.

Satisfied

2018-12-18

Unit Trac has allowed multiple owners access to collection records.

Pros

I like that Home screen show a summary of poor standing leases, availability and a breakdown of current leases.

Cons

I have not figured out how to use the software to create and access documents (lease and collection letter) to manage the business paperless.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the review Rene! Our team will reach out and get your eLease set-up. You and your customers will enjoy how easy it is to go paperless.

Read more
Steve A.

Sorry I waited to try out this software

2019-12-20

Unbelievable support. Have given several suggestions for wording changes and new features and they ALL show up in a month or two. Makes life simpler for me as I got rid of the spread sheets!

Pros

Provides annual reports. Credit cards processed at a lower rate than previous.

Cons

Takes a while to find features that aren't used often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks so much for the positive review Steve! We are grateful for your suggestions for improving Unit Trac. Glad that the software is making life easier - that is exactly what it was intended to do for storage businesses.

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Jason R.

A++++ As a new storage facility owner, this made it easier to become organized and set up!

2017-09-20

Pros

It makes getting customers set up and in place a breeze!

Cons

Billing the customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the positive review Jason. Unit Trac was built to take the guesswork out of managing a facility. One of our client service team members will reach out to help you with the billing troubles - we're sure its an easy fix.

Read more
David T.

the truth

2018-12-18

unitrac staff are very good communicators and each time ive had an issue they have sorted it very quickly, but more importantly if i ask for them to call me (im in New Zealand) they do so im old school and sometimes you just cant beat a phone call to get something across.

Pros

this software is easy to use but complicated enough in the back ground to provide a awesome simple outcome that takes very little management time

Cons

some functions can not be done on apple ipad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks for the feedback Dave! Our team also appreciates your suggestions for feature improvements as we are committed to making Unit Trac - you've had some great suggestions! Our team will follow-up about the functionality on the iPad as everything should work on any device.

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COLLEEN R.

So Glad I Chose Unit Trac!

2017-09-19

Customer service is absolutely the best!

Pros

Customer support is second to none!

Cons

One thing that would be great is to be able to combine invoices. I have customers with multiple units and would be nice to have those invoices on one page rather than individual.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thank you for the positive review Colleen! We're glad that you chose Unit Trac too. It's our pleasure to work with you. We appreciate your feedback on invoicing - our team is working continually to make Unit Trac even better.

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Diana K.

Unit Trac has changed my business for the better.

2017-04-25

I used to dread the time consuming process of recording payments and now with Unit Trac, so much time is saved.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thank you for your kind words Diana! We are glad that you selected Unit Trac to help you manage your facilities and look forward to continuing to work with you.

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Linzie R.

Makes my job easier and my customers happy!

2021-05-20

First time storage facility owner, I had idea what to expect but once I got into Unittrac, it made it so easy and like I said, customer service is #1.

Pros

Love the reports page, I can pull all the info I need.

Cons

Wow. I have yet to figure that out! No complaints here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unit Trac


Thanks so much for the positive review Linzie! Always happy to help - anytime.

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