Vetstoria Reviews

The seamless integration with RxWorks. The minimal maintenance and the ease with which to make changes within the program itself.

Nothing. I have found that the software is relevant to our needs and easy to use. It takes little of my time the manage and both staff and clients find it great.

I love that my clients can book an appointment with us when it is convenient for them, even when we are not open. It has been a huge help as well when the phone lines have been overwhelmed to refer clients to book online.

Nothing

Hi Dr Mewes, thank you so much for the great review! We're glad you're enjoying what Vetstoria can do for you. If you haven't already, you might enjoy our new content packs. They provide clinics with pre-made (fully editable) marketing assets to promote appointments and support pet owners, both online and in the clinic. You can check them out here: https://www.vetstoria.com/vetstoria-content-packs/ Please don't hesitate to reach out should you need anything, Many thanks Team Vetstoria

It enables clients to make their own appointments online at their convenience.

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.

when trying to reduce phone calls for making appointments, Vetstoria has really helped drive online bookings and this has reduced our time on the phone, leaving available reception to look after sick and emergency phone calls.

its quote hard to set up all the different customs but customer service is super helpful and are able to set everything up they way that works for your individual clinic.

Hi Sarah - Thanks for the great review! We're glad you're experiencing reduced phone call volume and are able to spend more time helping sick and injured pets - this is great news. Our team are always available should you ever need assistance. Many thanks Team Vetstoria

Vetstoria integrates perfectly with our PMS, its seamless booking system on our website is customised and reliable. I highly recommend this product to anyone needing online booking - its easy to use, and if you get stuck, customer support is always there to answer even the silliest of questions!

It can seem a bit complicated, but once you get the hang of it, its easy - with great back up support if you get stuck.

Hi Sian, thanks so much for the review. The platform can seem a little overwhelming at first! There are a lot of ways it can be customized to perfectly mirror your existing processes and preferences. We're glad you've got the hang of it and see how valuable the level of control is. If you ever need any assistance, please don't hesitate to reach out! Many thanks Team Vetstoria

We are getting ready to go live with Vetstoria, so I don't have any experince with it as yet, other than the learning process. I like the fact that our clients will be able to schedule their appointments for their pets at their leisure, even when we are closed. This will save us so much time on the telephone, enabling us to take more calls that we might not be able to get to.

I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. I would much rather have had, 1 very long call over the course of a day to get it going.

Hi Lisa, thanks for the great review, and feedback! The team were happy to read your review and we are pleased to report that we are now starting our new onboarding journey - ensuring a faster setup process for our clients! We look forward to seeing what your clinic achieves with Vetstoria, and once you're up and running for a while we'd love to hear your thoughts on the 'Value for Money' criteria too. If you ever need any assistance please don't hesitate to reach out. Many thanks Vetstoria Team

Simple to use dashboard, as an admin user you can play around to make sure the appointments offered to client works for the team.

All works well no complaints and anything that I need help with the support team are there to help.

Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Online Booking easy for clients and even myself.

Set up time unfortunately was a bit long but worth it for the level of care we give.

Hi Sophie, thank you for the great review - it was a pleasure onboarding you! If you ever need any assistance, we'd be delighted to assist you. Thanks, Team Vetstoria

Easy to use, integrates with Merlin, Real time appoinment booking

so far havent found anything that causes a problem

Hi Matthew - thanks for the review! We can't wait to see what you achieve with Vetstoria. Many thanks Vetstoria Team

The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me.

I haven't seen any cons as of right now for what we use Vetstoria for.

Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7. The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus. Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc. Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages.

The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas! It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives.

The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients. It's able to be fully customised, allowing us to have 100% control over what appointments are available when, with which vet and for what animal. The customer service and technical support has also been 1st class, with any and all issues promptly resolved, along with many suggestions and support on how to maximise the software 100%.

For future upgrades it would be highly beneficial for the software to have the ability to automatically update the client and patient info in RX Works, along with further increasing the compatibility of the two platforms to interact with each other more seamlessly.

I work for a high-volume spay and neuter clinic. This software has drastically helped to address the high call volume we would receive, allowing our staff to increase the quality of the service we provide. The

The only thing this software is missing is a required questionnaire for clients booking an appointment. I wanted to implement a checklist that clients would HAVE to read and HAVE to acknowledge to ensure that they fully understood the commitment they were making (to reduce no-shows). However, this feature is not present and has not yet been added. I'm keeping my fingers crossed.

- Pricing structure is perfect. ROI in one day, easy. - Onboard process was thorough and informative (not super quick, but for good reason). - The team have been excellent communicators and provide great customer service. - Swift and thorough responses to any questions - Seamless widget and great user experience - Very customizable; many of the concerns my DVMs and receptionists had with online booking were addressed through settings. - Minimal staff training required (I have access to the VetStoria dashboard, and my reception team just works through Vetter per usual.)

New clients booking online require a follow-up phonecall or email in order for us to obtain additional pertinent information or know where to call for previous records. This can become an inefficiency and time-suck for receptionists if you have a great deal of new clients booking online (we're growing rapidly - 400 new clients a month overall with 90 of these new clients booking online in the past month). This is truly my only perceived con. I have been discussing this with VetStoria and will update this review if they build out a feature to solve this problem.

Vetstoria has very effectively integrated with our PMS (idexx animana), and has demonstrated significant value in terms of increased bookings (usually done out of hours), and reduction in phone calls into the clinic allowing for increased staff productivity by reducing work load over the phone. Furthermore as a start up clinic we are marketing to a modern client base which expect online booking, of which Vetstoria provides us with.

We have minimal issues with the services, the only issue was setting up of the unavailable appointments was a little confusing, but easily managed once understood

Vetstoria saves my front staff time now that customers can schedule their own.

The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match.

Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing. Not only does the software cut down on extra work for our employees, but it also makes it extremely accessible to our clients. We have the ability to fully customize what veterinarians are available and when they can see patients. We are also able to block off certain days that we are not open!!

Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software. Other than that it's fantastic.

Vetstoria makes it easy for clients to book appointments online and significantly reduces the amount of calls our reception team take in this busy industry/time.

Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms

It is easy to use. Very easy integrated in our software system Animana from Idexx and also easy to connect with our website and FB page. Clients make appointmenst every day and it save us time because we don't have to answer these kind of phone calls.

The new widget where people can make an appointment on every page is very nice, but not so clientfriendly when you as a customer have to click it away on every page.

It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff.

I wish the new client form was customizable. The analytics could be stronger.

Clients find it very easy to use, I have never had a complaint. Its easy to alter settings for vets holidays etc. Fantastic support form Vetstoria following any inquiries

Nothing. I am happy with how everything works

This is so easy to use and the clients are really happy to access the service and use it to make bookings

The software works well and is fully integrated so the thing that I like least about the software is the fact that I still have to put in all the holiday dates to ensure that we don't get a booking on Christmas day

The software, in particular the self service portal is easy to use, even for the non tech savvy user. Modifying the settings to correlate with our changing schedules in the veterinary practice is quick and not time consuming. You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required.

In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment.

Integrates with Idexx Neo. It allows for customization with our color scheme.

Integration with idexx neo is not great. The company logo doesnt look as nice, it is small and loses quality once uploaded. The links don't work as intended sometimes (the ones we create aside from the original link to use).