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VisionVPM Reviews
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20 reviews
Recommended
Joshua R.
Veterinary, 1-10 employees
Used daily for 2+ years
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Easy to use and learn - generally easy to onboard new or temporary staff Stable Support is good - see comment below - some great people on the team - Liz Z and Hayden spring to mind
Overall product is great - main concern is the 9-5 M-F customer support which tho standard for IT industry does not reflect the Vet professions business model. As a user since 2012 - response times have become longer over the years - Updates come with a video tutorial which sounds great but the tutorials are so dull (sorry Liz!!) I cant bear to watch them - they would be much better if instead of a single hour long video of which only 5 minutes is applicable to how you use Vision - the video tutorials on updates come as a email with links to short segments so you can dip into the content that's relevant to you - woud be interesting to see how many people view the update tutorials in thier current long form
Hi Joshua, thanks for your review. Your feedback is super valuable to us! These comments will be passed onto the team.
Cathy U.
Veterinary, 11-50 employees
Used daily for 2+ years
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I've had no regrets with installing Vision from day 1 at the clinic. I use the full General Ledger capability which essentially saves me from having to buy an entire additional software package. The Team has been responsive to change requests and the customer service has been outstanding. When we had a server disaster I had round the clock help from Vision until we were back up and running. I can't fault their Team.
Vision, developed over such a long time, obviously contains the functionality needed to effectively manage a veterinary clinic, but it's the customer service that really makes the difference for me. The Vision support Team are always friendly, helpful and FAST. Nothing is too much trouble. It makes an enormous difference to know that there is someone on the end of the line who will respond immediately and actually solve your problem the first time, whenever needed.
There's a few areas where fewer clicks would be useful and there is a lot to learn, so often this is a case of just knowing a better way .... Much of my reporting I do external to Vision, exporting data and then using different tools to present it.
Roberto P.
Veterinary, 51-200 employees
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With all the recent buzz about all this acquisitions by Henry Schein is a bit hard to evaluate their products with an open mind. Software perse this is your typical PIMS system with more or less the same features like any other.
I dont like where Shein is heading with their EULA these days seem like they are more keen in what they can use your data for than what their software can help you do with that data. I would be very weary of any Shein software from this point on in the future.
Trinette A.
Veterinary, 11-50 employees
Used daily for 2+ years
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Always get great service from the helpdesk when needed within working hrs - after hrs not so much but hey cant win them all.
I have used this for nearly 20 years and when I went to Auckland for 5 years used another system that I found a lot more complicated and had flaws. Im still learning all the things Vision can do
The cost of all the extra add on's but it is a far superior product to any on market and guess its because its well developed that it costs.
Thank you Trinette for taking out time to leave your review. We are delighted to hear that you have been using VisionVPM for 20 years. We are thrilled that your practice has received excellent support from our team and that any issues have been resolved quickly and efficiently. We will pass your feedback on regarding after-hours support to our team to ensure we continue to provide the best support. Your feedback and suggestions are vital to the continuous improvement of VisionVPM. Our thanks again, Covetrus Team
Carlotta T.
Veterinary, 1-10 employees
Used daily for 2+ years
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even after 10 years of using vision I'm still learning a lot of new/better ways to do things. A lot of it comes down to being thought the way everyone else in the clinic does it, until you talk to the support team and they teach you a better way to do things.
VisionVPM is easy to use, and when there are issues the customer support are great help. Easy to get the basics sorted for new staff . A lot of the update have been well thought out and make it easier to use. Can not rave enough about how great the support team are .
it can be a bit hard to find how to do things, even with the help document
Thanks for the review Carlotta, appreciate the feedback and this will be passed onto the team.
Mandy W.
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At Kenwick Vet we had been using Viva software for several years and were happy with the program. There came a point where we felt that we had "out grown" Viva and wanted more in a software package. We needed to be able to streamline how we managed our practice and improve our time management yet improve our client communications. After conversations with Kaye Hannah we decided to explore Vision....
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Alex H.
Veterinary, 11-50 employees
Used daily for 2+ years
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Vision VPM has been very useful in standardising our approach to work flow. It has many useful features we are still discovering. We aim to move to paper free by 2023, utilising the Vision App
Very easy for new staff to pick up, excellent software support, good features
Sometimes the updates throw us out until we're used to the changes. Can be tricky to get the lab connection integrated after an update.
Thanks so much for your feedback Alex. This will be shared with the team.
Danielle R.
Veterinary, 11-50 employees
Used daily for 2+ years
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Fantastic
Customer service team super helpful and knowledgeable. Very diverse software, that is user friendly
Nothing I can think of at this stage, Thanks
Thank you, Danielle, for taking out time to leave us a fantastic review. We are delighted to hear that you find VisionVPM to be an intuitive and user-friendly software. We will also make sure to pass on your compliments to the support team regarding receiving excellent customer support. Regards, Team Covetrus
Jess N.
Veterinary, 51-200 employees
Used daily for 2+ years
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Fantastic!
Very easy to use. Not made too complicated. Changes are made often to keep up to date. Very easy to learn when we changed over from our old system
Remembering where to access everything because there are so many great things you can do with this program!
Hi Jess, thanks so much for your feedback. This will be passed onto the team.
Joan H.
Veterinary, 11-50 employees
Used daily for 2+ years
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Great - been using for 22 years.
Fully inegrated with inventory, payroll & general ledger
some staff disliked the inflexibilty. I am happy with software
Thank you, Joan, for taking out time to leave your review. We are delighted to hear that you have been using VisionVPM for 22 years. Your feedback and suggestions are vital to the continuous improvement of VisionVPM and we appreciate your honest feedback.
Reann S.
Veterinary, 11-50 employees
Used daily for 2+ years
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The Service we receive from Vision is exceptional. While there can occasionally be a wait on the support line, the staff are worth the time. They're quick with solutions and suggestions, are keen to teach how to rectify issues ourselves, and are able to quickly help with anything we can't fix here. Their dedication to helping us ensure our business has all of the system support it needs is fantastic. They're also really lovely!
Vision has myriad useful features to make managing our day simpler. It's customisable, has automation features to take some of the load off, and is clever.
There are some ways in which the product isn't very intuitive (no directs links from some windows to others).
Andrew P.
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We've been using VisionVPM for eight years now. In that time it has matured into a well-integrated highly functional practice management system. PROS: On top of the usual integration of billing and history and automatic diary notes and reminder generation, features include - automatic import of path results from in-house machines as well as several external pathology services. This works very...
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Jenny M.
Veterinary, 11-50 employees
Used daily for 1-2 years
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GREAT
Ease of use, great reports and GREAT back up service.
Having to purchase new licenses to be able to use on laptops even though the staff member is already in the system.
David G.
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The customer and stock modules work well, although it does take some time for new staff to master some of the data entry processes - particularly with multiple animal appointments. Clinical records, reminders, and client information is easily recorded and accessed. Updating to recent versions of the software is very easy. The Controlled drug report is extremely useful - allowing precise reconciliation...
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James R.
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Pros: * In built general ledger negates the need for entering data into another bookkeeping software. Also allows financials to be accessed immediately with many reporting features *New appointment book very efficient and easy to use *Powerful ability to generate marketing lists *Integration with Provet Connect ordering allows invoices to be downloaded with auto updating of stock levels *Strong...
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Don S.
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Overall I am happy with Vision and it has help our business to grow. Support is up and down. Sometimes support staff will contradict each other with what they tell us or train us to do, support information provided needs to be more consistent across the board. Vision needs to move to a cloud based product or Vet Businesses will look to move to Vet Software that has this option. Integration with...
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Deborah M.
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I have used Vision VPM since 2006, having previously used other veterinary software including RxWorks. The VISION product is intuitive and easy to use, and is continually being updated and improved. The support staff are courteous and helpful, and the entire team are open to comments and suggestions if there are features that would be useful to add. The process for updating is very simple. The new website portal makes change requests and communication even easier. We have been fortunate enough to participate in some beta testing of new modules, and find the VISION response to problems to be very rapid. I would definitely recommend this product.
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Felicity B.
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Pro's: Easy to make appointments, general day-to-day stuff, new appointment scheduler. Cons: Lack of spell check, report designer, marketing, current balance on general client search. If Brad's away we struggle to get help.
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After discussion with WestVETS we discovered they haven't used the free updates to more recent versions that include: Marketing, Spell Checker, Report Designer and that due to the relationship with their implementation team member Brad ("He knows how we work") they prefer to contact him.
Vicky I.
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We have been using the program for over 6 years and have found it to be very user friendly. The program has regular upgrades so we are always updating our system to get the most out of it. The supplier integration is a real time saver and keeps our pricing correct which is so important to us
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Barbara D.
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Excellent service, helpful, efficient, prompt, good follow-up, prepared to consider programme changes.
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