VitusVet Reviews

Vitus Vet is very user friendly. We especially love the 2-way connect (texting platform), as it integrates with our practice management software. I had to send out a lot of email "blasts" during the initial days of the pandemic, as we updated our protocols and what not... super easy to make nice looking emails for mass communications as well.

On the app side of things, they used to have capability for clients to be able to pull up x-rays which was very cool but I'm sure REALLY bogged down the system and slowed things down. I really don't have any complaints. Vitus Vet is innovative and always coming up with new things... I really like that they ask for our input as well, when making these improvements.

I have been with VitusVet for a few years. What I like about the software is the easy of use for my staff. When I initially signed on with them, I was impressed with ways they were looking to expand services to better assist the veterinary clinics.

Integration into practice management software could be better but the solution VitusVet has works well

Thank you for your feedback, Rebecca! And thank you for being a loyal customer over the years!

We use Vitus for our prescription requests, payments, reminders and texting and love the functionality

The support is definitely not where it should be. You have to email and wait, sometimes days for a response. It would be nice to have more local control of features

Thank you for your feedback, Susan!

The texting ability is absolutely amazing! While doing everything curbside, we've utilized the texting more than we thought we ever would! Appointment and med requests are easy to read and follow up on, the UI is fantastic.

The only thing I can say that is a legitimate con to Vitus Vet is that I can't go back to "archived" appointment requests.

You will never going to loose or miss a client or an appointment.

I can't find any cons on it. It is easy to use. They will take care of everything and will guide you trough the software integration process.

It has all the features we need ( appt reminders, appt requests, an app for clients, refill requests and reminders, 2 way text) and it is vey use friendly

A few kinks needed to be worked out with integrating the software into evet, but customer support is very helpful in assisting with our needs

Thank you for your feedback, Kristin! We're glad to hear you're enjoying your experience with the product.

The texting feature is what I liked the most about this software. I love how easy it is to use and you can copy the messages and import or paste them into patient files. The other feature I like is the campaign. You can send a mass email to clients.

There is no way to to send a mass text to clients. The appointment requests do not correspond with what appointments slots are taken.

We're happy to hear you've enjoyed our texting feature. Thank you for leaving a review, Jessica!

Ease of client communication and how it copies directly to the patient record.

Creating email and text campaigns is very clunky and the save/draft process makes it take longer than it should. I would like to see this improve.

Thank you for your feedback, Paige!

The dashboard is easy to navigate and has all of the information you need.

I am sure I will have more feedback once we start using Vitus Pay and Connect. So far so good!

Thank you for your feedback, Jennifer!

We use Vitus Vet for automated appointment reminders and payment processing. The customizable automated reminders really helped us keep our clients up to date on current covid policies without much extra effort/phone calls/communications on our part. Additionally, it saves us a lot of time when confirming appointments for the next day. The payment processing and reporting is intuitive and easy to use.

We have 2 payment terminals from Vitus Vet and they always connected and disconnected from the wifi at random times. It was rare that both terminals were connected to the wifi at the same time.

Thank you for your feedback, Kari! We appreciate it.

I am an "older" generation, but always try to keep up. I have come to realize that 50% of clients do not read my emails or listen to my phone messages I leave when I want to communicate with them regarding diagnostics results about their pet. However, they respond within minutes if I text them. This is the world today.

What I disliked the most initially is that the Android phone was not equally supported like the iPhone, but this has greatly improved.

The ease of use, client satisfaction, reminder system and response rate and the new 2 way texting that integrates into the communication section of the client record.

At this time I do not find any cons with the system. the company responds to my requests and questions fast and has resolved problems quickly.

Super easy to implement, great customer service. Good value.

Wish we could choose where messages went in the Medical record

We're glad to hear you've been happy with your experience. Thanks for the feedback, Karen!

One of the most utilized features is the vitusvet connect feature. This is truly a godsend to us because it allows our staff to communicate with clients throughout the day. Our staff is able to send patient updates to pet parents during their appointments/procedures sometime even pictures. Its a great tool that keeps the flow of communication going.

There is nothing I dislike. I have not had the opportunity or the need to explore the other available options provide by Vitus Vet. Perhaps in the future I will have a reason to explore these additional options.

VitusVet takes care of all types of reminders for us, including daily confirmation/reminders of appointments. Clients are able to request appointments through VitusVet. It also reaches to our clients for refills on medications. If clients want to access their pet records, they can do so through the VitusVet app, which is great!

It asks clients about ALL medications, even ones that should not be refilled.

Thank you for your thoughtful feedback, Valerie! We appreciate your review.

VitusVet is our third reminder system. I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company.

I do wish there was more customization and more reports accessible. We have had some issues with the reliability of their reminders.

The features that most impact our clinic is the ease of clients making appointments for large and small animals. Being a mixed practice with 6 doctors, our phones are always ringing, so being able to schedule from the computer helps greatly. We are trying out the texting feature and we love it so far !!

If I could ask for something to be improved it would be that clients would see their appointments on their phone even if they did not schedule it from the app.

This is great for appointment confirmations and reminders. It helps with compliance. It saves my staff admin time.

I wish the analytics were better, as I don't use them but would.

Integration and set up was fairly easy.

I would have liked the ability to make changes ourselves and not needing to contact customer support for everything.

Ease of use was fine. Lay out was alright to find everything.

Needed updating. Very old looking compared to other software programs

We appreciate your feedback, Kyla.

VitusVet provided us with an effective tool to communicate with our clients over many different modes. It integrates with our PIM (Cornerstone) and greatly reduces the amount of work we need to do to maintain constant communication with our clients so that we can focus more on patient care.

Occasionally the data won't update if they have issues connecting with our database.

The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians.

The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport.

Reminder system is great and easy to use. Appointment requests are easy to navigate through and give clients a variety of options

The ability to to text throughout the software and the text be integrated with our practice management system

Thank you for your feedback, Nicole!

I like that it has the app for our clients convenience. Not only is it aesthetically pleasing, but very easy to use. I have had 3 similar programs in the past and VitusVet has brought on the most users I've seen with an app. It makes any contact with our clients quick and easy. Clients are also able to see their pet's records and lab work in the app which is not a feature we've had before.

The fact that our clients cannot see their scheduled appointments unless made through the app. If a client does request a medication refill or appointment through the app, the confirmations from us are sent push notification within the app, text AND email all at once which is a bit of overkill. Early on we have a few glitchy things happen such as our surveys not being turned on and if an alternate appointment time is proposed to the client via the app, they don't receive that notification.

The app makes it easy for clients to access and share their pets' medical records, book appointments, and see when their pets are due for a checkup. The customer support team is phenomenal and always attentive to any concerns or suggestions

The dashboard is a bit minimal, and there are a few features that are currently lacking a bit, but the company takes suggestions very seriously and is continuously working to improve their product. Overall we are very pleased!