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VUE Software vs Smartlook Comparison

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Overview

Vue is a cloud-based application that helps businesses in the insurance sector to manage onboarding, compliance and compensation activities

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
31/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

84

20

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Not enoughreviews yet

Pros

It is a great tool to monitor incoming traffic (with sources), and to track their movements on the website in order to improve the user experience on the website. It is a great feedback tool.
I like how you can customize the speed of viewing and skip inactivity. Heat maps are awesome, and being able to filter down to specific actions is great.
Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales.

Cons

Not enoughreviews yet

Cons

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.
Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong.
Not enough time to really test it out fully as there are a lot of features. The heat maps were a little difficult to set up and took some time to populate the data.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features18
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Audit Trail
  • Automatic Lead Distribution
  • Behavior Tracking
  • Campaign Planning
  • Click Tracking
  • Client Portal
  • Compensation Management
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customizable Reporting
  • Data Storage Management
  • Document Storage
  • Email Distribution
  • Engagement Analytics
  • Escalation Management
  • Event Tracking
  • Filtered Views
  • Gamification
  • Heatmap
  • Incentive Programs
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Proposal Generation
  • Quality Assurance
  • Quota Management
  • ROI Analytics
  • Registration Management
  • Rules-Based Workflow
  • Single Sign On
  • Tagging
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Total features36
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Audit Trail
  • Automatic Lead Distribution
  • Behavior Tracking
  • Campaign Planning
  • Click Tracking
  • Client Portal
  • Compensation Management
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customizable Reporting
  • Data Storage Management
  • Document Storage
  • Email Distribution
  • Engagement Analytics
  • Escalation Management
  • Event Tracking
  • Filtered Views
  • Gamification
  • Heatmap
  • Incentive Programs
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Proposal Generation
  • Quality Assurance
  • Quota Management
  • ROI Analytics
  • Registration Management
  • Rules-Based Workflow
  • Single Sign On
  • Tagging
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations23
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

VUE Software vs. Smartlook

See how VUE Software and Smartlook stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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