WineDirect Features

WineDirect

Direct-to-customer (DTC) sales for winery businesses

3.64/5 (14 reviews)

WineDirect Feature Summary

  • Point of Sale (POS)
  • Wine Club Management

Competitor Feature Comparison

API
Activity Dashboard
Billing & Invoicing
Built-In Database
CRM Integration
Customer Database
Customer History
Customer Profiling
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Electronic Payments
Email Marketing Management
Email Notifications
Inventory Management
Inventory Tracking
Loyalty Program
Order Management
Order Processing
Order Tracking
POS
POS Integration
Product Data Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Shopping Cart
Template Management
Work Order Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Activity Dashboard
Billing & Invoicing
Built-In Database
CRM Integration
Customer Database
Customer History
Customer Profiling
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Electronic Payments
Email Marketing Management
Email Notifications
Inventory Management
Inventory Tracking
Loyalty Program
Order Management
Order Processing
Order Tracking
POS
POS Integration
Product Data Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Shopping Cart
Template Management
Work Order Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Activity Dashboard
Billing & Invoicing
Built-In Database
CRM Integration
Customer Database
Customer History
Customer Profiling
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Electronic Payments
Email Marketing Management
Email Notifications
Inventory Management
Inventory Tracking
Loyalty Program
Order Management
Order Processing
Order Tracking
POS
POS Integration
Product Data Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Shopping Cart
Template Management
Work Order Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


6 reviews

Requires iOS 8.1 or later. Compatible with iPhone, iPad, and iPod touch.

WineDirect Feature Reviews

12 reviewers had the following to say about WineDirect's features:

Jason Burry

Wonderful POS...lacking back office

2019-09-10

I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do.

Pros

It's easy to set your own layout, include photos, take separate payments, refund/exchange.

Cons

The reporting is not easy to use and sometimes when I add a modifier to the report (ie.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Jason - thank you for sharing your feedback. We're glad to hear you are having a good experience with our Point of Sale! I've shared your comments about our reporting tools with our team. I see you've voted on and commented on our Ideas Forum about editing shipping addresses; it is definitely something we are looking at for future consideration!

Read more
Denise Clappier

Wine Direct for your website and point of sale

2020-04-28

We are able to process an order for wine shipment directly through this system that generates a shipping label, sends the info to Sovos Ship Compliant and then they report back to Wine Direct with tracking info and Wine Direct sends out auto generated emails to the customer (or text messages) on the status of their order.

Pros

Shipping is easily done and integrates seamlessly with UPS and Sovos for legal compliance and reporting of alcohol sales to states.

Cons

The reports that the system generates are inadequate for analysis of customer trends and for marketing purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Denise - Thank you for sharing that feedback. We're happy you find the system to be easy to use overall and value our compliance and shipping integrations. Sorry to hear your frustrations with reporting and support. We're actively making system and support improvements and sincerely hope you'll see the difference. I've passed on your concerns and someone from our team will be reaching out soon.

Read more
Kevin Smith

Runs every aspect of my online store and wine club with ease.

2017-07-28

Pros

Customer Service people are always there to answer questions and the designed are adding new features monthly

Cons

I would love it if they offered CRM for my wholesale accounts as well, where I could track pending accounts as well as wines sold to existing accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Mendez

New WineDirect User

2019-11-18

Very easy to learn how to use the different functions, excellent website and POS(iPad) set up.

Pros

processing order club order, creating shipping labels and the reporting function

Cons

Ease of making changes to order in regards to both selection and shipping info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Angela - thanks for your review! We are thrilled to hear that you've found WineDirect easy to learn and that you like our website and POS functionality!

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sarah culbert

Stone Tower Experience

2019-11-18

As a whole WineDirect has been much more intuitive that past products. We love the ability to do partial refunds and how user friendly it is.

Pros

The ability to search for products via name makes finding items in our large database so easy for our employees!

Cons

The customer service experience has been terrible any time we have needed trouble shooting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Sarah - glad to hear you are finding out platform intuitive and that's it's saving your team valuable time! I'm sorry to hear you have not had a stellar support experience. I've shared your feedback with my team and someone will be reaching out to you soon to see how we can make this better.

Read more
Becky Hancock

Wine Direct Pulls it All Together

2019-03-27

WineDirect is essential to tie in all the pieces of running a wine club.

Pros

Handles functionality across multiple areas: Customer account, email communications, POS system and ties into fulfillment.

Cons

System will not allow for multiple emails in an account.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Becky - thank you for your review! We are so glad to hear WineDirect is working well for you, but sorry that you've had issues reaching our support team. We are constantly striving to improve our service and have recently added staff and extended our support phone hours so we hope you'll see an improvement the next time you need assistance.

Thank you again for your support!

Read more
Lauren Macher

Winery running on Wine Direct

2019-10-04

Additionally, use the Customer service line.

Pros

This software is easier to learn than expected, and it integrated with our other systems well.

Cons

This causes problems from an inventory standpoint .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Lauren - thank you for your review. We're glad to hear you've had a positive experience with our support team! But sorry to hear about your other frustrations. If you haven't already, I encourage you to vote on this idea in our Ideas forum for multiple returns on a single order: https://ideas.winedirect.com/ideas/MISC-I-84 Our product team uses all the input here to help inform what we build next. I've also passed along your feedback to our team so that they can reach out and try to resolve your outstanding issues with lists and charges.
-Adrienne

Read more
Margot Koppier

Wine Direct Review

2019-11-18

Pros

Their customer support is helpful when needed.

Cons

The interface is not as user friendly as I'd like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Margot - thanks for your review! Glad to hear you've had a good experience with our support team but sorry you haven't found it user-friendly. We are getting ready to roll out an updated look and feel on the backend featuring improved workflows and I hope this will address your pain points! Look for the first screens going live in January 2020.

Read more
Maggie Warren

WIne Direct and Vin65

2018-11-13

We not only have an easy-to-use tablet friendly POS, but it keep track of our bottles sold as well as any additional merchandise.

Pros

I like how easy it is to create POS options to help us sell our wine.

Cons

I also wish it was easy to override sold out events, i.e. we have a class that sells out online but we have no shows, so we have additional space.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Maggie - Thanks so much for your review! We're glad to hear WineDirect is working well for your business. Our support team would be glad to speak to you about how to troubleshoot your sold out class issue.
Cheers,
The WineDirect Team

Read more
Casey Pearson

WineDirect Review

2019-11-18

Pros

It's design is fairly intuitive to use.

Cons

Mandatory information required (ie: birthdate) Some questions are somewhat repetitive (ie: when going to charge for something that is getting "picked up")

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Casey - thanks for your review! Glad to hear you are finding our tools easy to use. We capture birthdate due to shipping regulations, but certainly understand it can be frustrating when you are trying to process an order. I encourage you to share your specific feedback and requests at ideas.winedirect.com - that is where our Product team is constantly looking for input as we continuously improve our platform.

Read more
Anonymous
(Wine and Spirits company, 11-50 employees)

Vin65 Review

2018-09-17

It is simple to use and customers have minimal issues.

Pros

After it's update, I find it much easier to navigate, and pull out the information I need.

Cons

Sometimes navigating the spreadsheet layout can be a little difficult, it would be nice if they would simplify the readouts a little more for when you are looking for a quick glance, and not overall breakdown.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Helena Frazier

Great Design Capabilities

2019-12-10

I like this software overall and the customer service interaction I've had (only a few times) were definitely good!

Pros

The flexibility to use this software with both WYSIWYG and code is what I absolutely LOVE about WineDirect. I can create tables easily within the templates and the output to preview is always true. Some software change the layout when you go from preview in the software to the actual output which is very frustrating, I don't have this happen in WineDirect which is great!

Cons

It gets locked up quite frequently when you go between editing and previewing your marketing email. I also wish the preview of the site was a bit better before submitting the edits. I find it much harder to set up new marketing templates now that it used to be - the options are harder to understand what they actually are?

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WineDirect


Hi Helena - Thank you for your review! We're glad to hear that you find WineDirect's templates and tools easy to use and have had good experiences with our Support team overall.

Read more