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xCatalyst

Association management solution for businesses of all sizes

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xCatalyst Reviews

Reviews summary

Pros

Highest recommendation so far for a website AMS. Great team, very reliable, very smart, very helpful.

Lance B.

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The guy is so smart and helps makes recommendations to us, great to talk to, really knowledgable.

Lance B.

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Customer Service is superior. The company will work with any idea or project we want to undertake to help make it happen.

James J.

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Cons

But if you forgot something then its an assumption on both sides and that can lead to errors. But thats understandable.

Lance B.

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LCA is not a company; it is a professional organization. That has made this review form difficult to complete becasue many of the questions do not relate to us.

Diane A.

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There was no user manual, update releases, or knowledge database for admins of the system to reference.

Brianna S.

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Overall rating

4.6

(14)

5

4

3

2

1

9

4

1

0

0

93%
positive reviews
88%
would recommend this app

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14 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Customizable Features

Reviewed 17 days ago

It has been GREAT! All their staff are responsive and genuinely care about getting the system running to meet your needs and expectations. Transfer from the old system and implementation was smooth.

Pros

The ability for both participants and their verified administrative assistants and/or company training managers have access to review employee training records and register multiple employees at the same time for courses.

Cons

Understanding Izenda in order to write queries/reports. Having this feature available is key, but using it is not intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product, Great Company

Reviewed 5 years ago

We love having membership, events, donations, website, e-blasts, networking groups, and administration available through one platform. The system is fully customizable, and if it doesn't do what you want now, they can usually find a way to make it happen. ESX provides excellent support and is always ready to listen and provide suggestions as new needs or projects arise. They also do a great job...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Service Quickly Outgrown

Reviewed 3 months ago

After just three years, our 6-person staff outgrew the product and was frustrated with the limitations of the system, the never ending cost to upgrade the system, and the lack of good customer service we could trust. This felt like a one-way arrangement and not the partnership our organization was looking for. The only way for us to learn about system updates or how to use different areas of the site was to personally speak with one of their team members. There was no user manual, update releases, or knowledge database for admins of the system to reference.

Pros

This software was budget friendly for our non-profit association. We were informed that all of our needs and wants for the system were doable. The Committee module allowed for multiple committees and roles within them. It was easy to see what members had paid their dues in a certain date range.

Cons

Unfortunately, the things we were promised turned out to be customized code that needed to be built (and paid for), that ultimately didn't work . The user-interface is dense; it was common for it to take 5+ clicks to get to pretty easy information. This made finding information from the admin side frustrating and a lengthy process. Nothing ever felt "easy" to update, find, or add to the system. The...

Vendor response

Hello Brianna. We are sorry to hear that IAIABC's experience with xCatalyst were less than satisfactory. At ESX, Inc. we pride ourselves in providing superior customer service, software solutions that exceeds our client's expectations, and transparency throughout the partnerships developed. As a previous client of ESX for 5+ years we sincerely appreciate and will thoroughly review your feedback to help determine areas in which we can improve. Please know, given the opportunity we would have strived to work together with your team to solve any issues. We wish IAIABC the best and hope that if we can be of service in the future there is no hesitation to contact us. Sebastian Stavar, COO

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Website Review

Reviewed 17 days ago

LCA is not a company; it is a professional organization. That has made this review form difficult to complete becasue many of the questions do not relate to us. The part of ESX tht is most important to me is the support given by the team. There has not been a time that I have asked for help that ESX was not there to help.

Pros

The LCA website is interactive; our members are able to join or renew their membership and register for events.

Cons

Integration of this product was not difficult. The parts of the old website crossed over with ease. However, sometimes, when we ask for a new process, it is not always easy to create the program.

Overall Rating
  • Ease of use
  • Customer support

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Flexible, intuitive, and adaptable to any work flow.

Reviewed 5 years ago

xCatalyst is set up to empower users to quickly navigate the tool throughout their daily processes. While doing something "in the real world," like planning a new event for our membership, providing customer service via email or phone calls, or updating someone's communication preferences, the user can seamlessly move from one screen to another using intuitive quick links and connections between modules....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Reliable, Professional, and Prompt Service

Reviewed 5 years ago

Working with everyone at ESX has been a great experience. They are extremely prompt with answering questions and resolving issues. I wish I had chosen ESX when I initially started with an LMS program. I wasted valuable time and thousands of dollars with Evolve Learning, who proved they don't really care if the program works or not. Coming to ESX was a breath of fresh air - real professionals! They listen very closely to what you need and come up with different ways to address those needs within the software's framework. They also are very conscious of deadlines and really keep the project moving to launch. The ongoing support with Patty, Sebastian, and Jorge is always reliable, friendly, and skillful.

Pros

The end user's experience with the software is simple and clean. Able to set up a rather complex process that is unique to my company. The staff is helpful *whenever* needed - even when I ask the same question a couple times!

Cons

Learning all the fields during the setup was a bit much at times. Would like to see more detailed documentation. However, the staff is happy to help and will do so promptly. And once it is setup, it functions quite well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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XCAT Works... but getting the system to work for your needs is always a time investment

Reviewed 18 days ago

Fairly good - we have a unique organization that needs customization at every step, that is not really possible with any software on the market.

Pros

Expansive different options and great customer support

Cons

Customizing certificates and course development/cloning is limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Largely empowered our non-profit

Reviewed 18 days ago
Pros

It allowed us to bring relevant and impactful training to mental health professionals in rural areas.

Cons

The system is difficult to navigate at first.

Overall Rating
  • Ease of use
  • Customer support

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One of the best companies I have ever worked with.

Reviewed 5 years ago

Highest recommendation so far for a website AMS. Great team, very reliable, very smart, very helpful. Great to work with. System performs wonderfully. Customization of ANYTHING is possible. Really awesome for our non-profit organization. Unlike our experience with Timberlake which was HORRIBLE, the folks from ESX Inc have been INCREDIBLE to work with. The system performs very well and while there...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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WE LOVE EVERYTHING ABOUT ESX

Reviewed 5 years ago

To whom it may concern: I am writing to recommend ESX . I have had the pleasure of working directly with them for the past two years and it has been a tremendous experience. Their customer service and adaptability to work with clients is one of the many reasons we enjoy using them every day. They are always there to help you and are persistent on making sure you're database is organized and working properly at all times. I have no complaints about ESX and plan on using them for many years to come! They work hard , long hours, keep everything organized and introduced us to creative ideas to help with our members. It is a pleasure dealing with them every day and I strongly recommend trying them out! Please call if you have any questions for me: 512-473-3773

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Overall review

Reviewed a year ago
Pros

Was able to produce specific reports with no complications.

Cons

Wasn't able to produce name badges with a numbering system.

Vendor response

Thank you for your review. As a technology partner to each and every client, ESX strives to meet all of our client's special needs not met via the "out-of-the-box" xCatalyst solution. ESX would be happy to provide the ability to produce name badges with a numbering system via customization.

Overall Rating
  • Ease of use
  • Customer support

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A great team supporting unique solutions!

Reviewed 5 years ago

Navigating the task of creating a new site requiring many different features is daunting, but Patty, Sebastian, Jorge, and everyone at ESX has worked tirelessly to support us through this process, meeting aggressive timelines, ensuring our understanding of the system, and keeping us happy. The software took some time for us to learn to navigate, and we still are learning every day, as there are so many options available to make the site better. In any project of this variety there are bumps in the road, but I consistently feel confident that this team will navigate us through the terrain smoothly.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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TCA and ESX

Reviewed 10 years ago

Association Catalyst is a 5 star product and is the foundation of many of our business practices. We look forward to the future with ESX and all of the opportunities.

Pros

Customer Service is superior. The company will work with any idea or project we want to undertake to help make it happen.

Cons

Once a project is defined, developers can be busy and have other projects in que before they get to yours.

Overall Rating
  • Ease of use
  • Customer support

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Easy to work with and ESX support is always available.

Reviewed 5 years ago

We use this software for our business website. It's thorough yet easy to initiate and update, so the information contained can always be used. We highly recommend using Catalyst

Pros

No pros were added to this review

Cons

No cons were added to this review

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