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Association management solution for businesses of all sizes
xCatalyst Reviews
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Pros and cons
Pros
Cons
xCatalyst users...
Brightspace
14 reviews
Recommended
Renee R.
Education Management, 1-10 employees
Used daily for 2+ years
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It has been GREAT! All their staff are responsive and genuinely care about getting the system running to meet your needs and expectations. Transfer from the old system and implementation was smooth.
The ability for both participants and their verified administrative assistants and/or company training managers have access to review employee training records and register multiple employees at the same time for courses.
Understanding Izenda in order to write queries/reports. Having this feature available is key, but using it is not intuitive.
Stacie H.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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We love having membership, events, donations, website, e-blasts, networking groups, and administration available through one platform. The system is fully customizable, and if it doesn't do what you want now, they can usually find a way to make it happen. ESX provides excellent support and is always ready to listen and provide suggestions as new needs or projects arise. They also do a great job...
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Brianna S.
Civic & Social Organization, 1-10 employees
Used daily for 2+ years
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After just three years, our 6-person staff outgrew the product and was frustrated with the limitations of the system, the never ending cost to upgrade the system, and the lack of good customer service we could trust. This felt like a one-way arrangement and not the partnership our organization was looking for. The only way for us to learn about system updates or how to use different areas of the site was to personally speak with one of their team members. There was no user manual, update releases, or knowledge database for admins of the system to reference.
This software was budget friendly for our non-profit association. We were informed that all of our needs and wants for the system were doable. The Committee module allowed for multiple committees and roles within them. It was easy to see what members had paid their dues in a certain date range.
Unfortunately, the things we were promised turned out to be customized code that needed to be built (and paid for), that ultimately didn't work . The user-interface is dense; it was common for it to take 5+ clicks to get to pretty easy information. This made finding information from the admin side frustrating and a lengthy process. Nothing ever felt "easy" to update, find, or add to the system. The...
Hello Brianna. We are sorry to hear that IAIABC's experience with xCatalyst were less than satisfactory. At ESX, Inc. we pride ourselves in providing superior customer service, software solutions that exceeds our client's expectations, and transparency throughout the partnerships developed. As a previous client of ESX for 5+ years we sincerely appreciate and will thoroughly review your feedback to help determine areas in which we can improve. Please know, given the opportunity we would have strived to work together with your team to solve any issues. We wish IAIABC the best and hope that if we can be of service in the future there is no hesitation to contact us. Sebastian Stavar, COO
Diane A.
Mental Health Care, 1-10 employees
Used daily for 2+ years
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LCA is not a company; it is a professional organization. That has made this review form difficult to complete becasue many of the questions do not relate to us. The part of ESX tht is most important to me is the support given by the team. There has not been a time that I have asked for help that ESX was not there to help.
The LCA website is interactive; our members are able to join or renew their membership and register for events.
Integration of this product was not difficult. The parts of the old website crossed over with ease. However, sometimes, when we ask for a new process, it is not always easy to create the program.
Kristin R.
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xCatalyst is set up to empower users to quickly navigate the tool throughout their daily processes. While doing something "in the real world," like planning a new event for our membership, providing customer service via email or phone calls, or updating someone's communication preferences, the user can seamlessly move from one screen to another using intuitive quick links and connections between modules....
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Dori R.
Education Management, 1-10 employees
Used weekly for 1-2 years
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Working with everyone at ESX has been a great experience. They are extremely prompt with answering questions and resolving issues. I wish I had chosen ESX when I initially started with an LMS program. I wasted valuable time and thousands of dollars with Evolve Learning, who proved they don't really care if the program works or not. Coming to ESX was a breath of fresh air - real professionals! They listen very closely to what you need and come up with different ways to address those needs within the software's framework. They also are very conscious of deadlines and really keep the project moving to launch. The ongoing support with Patty, Sebastian, and Jorge is always reliable, friendly, and skillful.
The end user's experience with the software is simple and clean. Able to set up a rather complex process that is unique to my company. The staff is helpful *whenever* needed - even when I ask the same question a couple times!
Learning all the fields during the setup was a bit much at times. Would like to see more detailed documentation. However, the staff is happy to help and will do so promptly. And once it is setup, it functions quite well.
Tiffany S.
Education Management, 51-200 employees
Used daily for 2+ years
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Fairly good - we have a unique organization that needs customization at every step, that is not really possible with any software on the market.
Expansive different options and great customer support
Customizing certificates and course development/cloning is limited.
Ryan B.
Mental Health Care, 1-10 employees
Used daily for 2+ years
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It allowed us to bring relevant and impactful training to mental health professionals in rural areas.
The system is difficult to navigate at first.
Lance B.
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Highest recommendation so far for a website AMS. Great team, very reliable, very smart, very helpful. Great to work with. System performs wonderfully. Customization of ANYTHING is possible. Really awesome for our non-profit organization. Unlike our experience with Timberlake which was HORRIBLE, the folks from ESX Inc have been INCREDIBLE to work with. The system performs very well and while there...
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Patrick F.
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To whom it may concern: I am writing to recommend ESX . I have had the pleasure of working directly with them for the past two years and it has been a tremendous experience. Their customer service and adaptability to work with clients is one of the many reasons we enjoy using them every day. They are always there to help you and are persistent on making sure you're database is organized and working properly at all times. I have no complaints about ESX and plan on using them for many years to come! They work hard , long hours, keep everything organized and introduced us to creative ideas to help with our members. It is a pleasure dealing with them every day and I strongly recommend trying them out! Please call if you have any questions for me: 512-473-3773
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Alexa H.
Fund-Raising, 1-10 employees
Used weekly for 2+ years
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Was able to produce specific reports with no complications.
Wasn't able to produce name badges with a numbering system.
Thank you for your review. As a technology partner to each and every client, ESX strives to meet all of our client's special needs not met via the "out-of-the-box" xCatalyst solution. ESX would be happy to provide the ability to produce name badges with a numbering system via customization.
Mary D.
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Navigating the task of creating a new site requiring many different features is daunting, but Patty, Sebastian, Jorge, and everyone at ESX has worked tirelessly to support us through this process, meeting aggressive timelines, ensuring our understanding of the system, and keeping us happy. The software took some time for us to learn to navigate, and we still are learning every day, as there are so many options available to make the site better. In any project of this variety there are bumps in the road, but I consistently feel confident that this team will navigate us through the terrain smoothly.
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James J.
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Association Catalyst is a 5 star product and is the foundation of many of our business practices. We look forward to the future with ESX and all of the opportunities.
Customer Service is superior. The company will work with any idea or project we want to undertake to help make it happen.
Once a project is defined, developers can be busy and have other projects in que before they get to yours.
Ric M.
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We use this software for our business website. It's thorough yet easy to initiate and update, so the information contained can always be used. We highly recommend using Catalyst
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