xCatalyst Reviews

We love having membership, events, donations, website, e-blasts, networking groups, and administration available through one platform. The system is fully customizable, and if it doesn't do what you want now, they can usually find a way to make it happen. ESX provides excellent support and is always ready to listen and provide suggestions as new needs or projects arise. They also do a great job keeping us informed on the latest web and technology trends. We have used the system since 2011. We had a very smooth rollout and data conversion process. We have been able to add new web-related member services each year, including a career center, and internal functions, such as payment features that are on the cutting edge of PCI compliance standards. I would highly recommend xCatalyst as a product and ESX as a company. Working with them has been a great experience, and we truly consider them partners in what we do.

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xCatalyst is set up to empower users to quickly navigate the tool throughout their daily processes. While doing something "in the real world," like planning a new event for our membership, providing customer service via email or phone calls, or updating someone's communication preferences, the user can seamlessly move from one screen to another using intuitive quick links and connections between modules. And because there is more than one way to navigate the system, users are able to work comfortably in their own independent processes and flows. The customer service provided by the ESX team, and their deep knowledge of the tool is beyond compare. Depending on urgency, timeliness and budget constraints, the ESX team is able to recommend multiple options for incorporating new requirements. The off-the-shelf tool is incredibly robust, and the flexibility and availability of custom developments empowers us to fashion the modules and fields to meet our specific business needs. This tool has empowered us to realize significant efficiencies and has all-but eliminated redundancies in our workflow. Previously we had to move data from one disparate system to another, but because xCatalyst combines the membership management side with the content management side, we are able to control access to content, events, and tailor the members' experience with ease. In addition, the reporting capabilities are incredible. Now we have insight into our users' activity levels; which content is most popular on the member website; the status of account updates and sales trends. Without xCatalyst and the ESX team, we would take twice as long to complete basic tasks in our everyday workflows, and we would have half as much visibility into our members' engagement with our association.

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Working with everyone at ESX has been a great experience. They are extremely prompt with answering questions and resolving issues. I wish I had chosen ESX when I initially started with an LMS program. I wasted valuable time and thousands of dollars with Evolve Learning, who proved they don't really care if the program works or not. Coming to ESX was a breath of fresh air - real professionals! They listen very closely to what you need and come up with different ways to address those needs within the software's framework. They also are very conscious of deadlines and really keep the project moving to launch. The ongoing support with Patty, Sebastian, and Jorge is always reliable, friendly, and skillful.

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Navigating the task of creating a new site requiring many different features is daunting, but Patty, Sebastian, Jorge, and everyone at ESX has worked tirelessly to support us through this process, meeting aggressive timelines, ensuring our understanding of the system, and keeping us happy. The software took some time for us to learn to navigate, and we still are learning every day, as there are so many options available to make the site better. In any project of this variety there are bumps in the road, but I consistently feel confident that this team will navigate us through the terrain smoothly.

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Highest recommendation so far for a website AMS. Great team, very reliable, very smart, very helpful. Great to work with. System performs wonderfully. Customization of ANYTHING is possible. Really awesome for our non-profit organization. Unlike our experience with Timberlake which was HORRIBLE, the folks from ESX Inc have been INCREDIBLE to work with. The system performs very well and while there is a bit of a learning curve has performed very well for us. The level of attention to detail by Sebastian Staver of Timberlake, who has helped us throughout our entire installation and integration, has been amazing. The guy is so smart and helps makes recommendations to us, great to talk to, really knowledgable. No issue too small for him to get back to me ALMOST immediately. My only note is that ESX Inc is a little heavy on the sales process. Like what originally moved us elsewhere was the higher cost / heavier sales process of the system. I wish I had gone with them from the get go because the extra cost was WELL worth it compared to the nightmare that was Timberlake. But you get what you pay for. They are AWESOME. And make sure you are VERY specific with what you want because they will build exactly what you ask them too. But if you forgot something then its an assumption on both sides and that can lead to errors. But thats understandable.

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To whom it may concern: I am writing to recommend ESX . I have had the pleasure of working directly with them for the past two years and it has been a tremendous experience. Their customer service and adaptability to work with clients is one of the many reasons we enjoy using them every day. They are always there to help you and are persistent on making sure you're database is organized and working properly at all times. I have no complaints about ESX and plan on using them for many years to come! They work hard , long hours, keep everything organized and introduced us to creative ideas to help with our members. It is a pleasure dealing with them every day and I strongly recommend trying them out! Please call if you have any questions for me: 512-473-3773

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LCA has worked with ESX for over 3 years. When we signed the contract, we had about 6 weeks to be active and be ready to register for our conference online. The staff of ESX worked very hard and had us active on time. This alone was impressive. I have been the contact between LCA and ESX. I have found the partnership with ESX very easy. To me this is an important word because I am not as computer literate as I could be ESX has worked with me each step of the way. This has been important for the success of the LCA website.

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Association Catalyst is a 5 star product and is the foundation of many of our business practices. We look forward to the future with ESX and all of the opportunities.

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We use this software for our business website. It's thorough yet easy to initiate and update, so the information contained can always be used. We highly recommend using Catalyst

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