ZenMaid Pricing

its colorful and easy to learn, the app is getting better, its cost effective, lots of good features

its been rather glitchy after the last update, its difficult to reach customer service when issues arise

Thank you so much for your feedback Candice! We are glad you enjoy how colorful it is as well as all the features. We wanted to create a user friendly experience that also had the ability to brighten your mood at first glance ;-) As far as the glitches go, that's definitely something we are aware of and are working on it daily. Our customer support team is available in 3-4 time zones on any given day...

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Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner.

The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen. The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task. As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease.

There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried

- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days...

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Nothing about this review has to do with ZenMAID Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company Here's the screenshot that Michelle herself sent us when she got charged. https://pasteboard.co/B0ozuQ7dPf68.png Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-(

I like that customer service including [SENSITIVE CONTENT HIDDEN] get back to me within hours of a question that I may have that type of customer service can't be beat. I am been so happy and relieved since I've started using zenmaid it has taken so much guesswork in free time put back into my life

Because I am a super small company right now and growing the price monthly is a little high but I am willing to pay for it because I do love the software so I make sure that it's taken care of

The automation is #1. I'm a single mom of 5 and I needed the automation more than I knew I did! Automatic texts, emails, and so much more. Instead of spending hours trying to keep everything in order and running smoothly I enter the info in once and done it runs itself. Customer service is on it! Any issue I have had they are with me in a timely matter and always fix my issues or direct me on how to fix these issues.

I do wish there were a way to track mileage (I do hear this is in the works) and pay mileage as well.

Thanks for the review, April, I didn't know you had 5 little ones! Mileage tracking and pay should be on the way in 2020 :-)

Pricing, very reasonable for a smaller company

I dont like the glitches We experience glitches when making reoccurring changes. The calendar does not always load correctly. Techs cant always clock in and out dur to location. I'd like to be able to adjust pay to p4p. The app does not work well, we use the web version mostly.

EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.

It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.

The never ending support I get from the entire zenmaid community. I no longer feel so isolated and dragged down by all the "things" I need to remember as a business owner, I can put it on zenmaid and delegate, schedule, organise and calculate my workload along with my teams.

The apps apps, they are slow and cost me time and lose my teams money.

The software is easy to use. I even integrated it to my website. The part I love the most is the booking form and payroll. I can customize payroll in either percentage or hourly pay and add so much information about the employee just to keep track. The booking form make it easy because I'm not using so much paper per client.

I honestly do not have a lease favorite about this software. This is what I have been looking for and I'm glad I found it. My only suggestion it to make it all in one. With accounting or even integrate it with quick-books and google calendar.

Thanks Jessica :-)

I love that I can do both scheduling and invoicing with the same software. It's super easy to use and customer service is AMAZING!

My only dislike is the cost as it's quite pricey once converted to Canadian dollars. It may not be as much of a hit for a larger business but for a very small one it's pricey.

I enjoy the features and the customer service

The price increase from my previous provider but it's worth it.

What I like most is how easy it is to use. It has a very simple layout and you don't need long to fully understand and operate you service with Zenmaid. It has a very detailed reporting and with just a view clicks you can see all your revenues and expenses, get your payroll done etc. It is great value for your money and very reasonable priced if you compare it to other software. Final, the support and communication with the Zenmaid team is amazing. Highly recommend!

I'm using the software for a while now and I haven't found any yet. They constantly update the software so I don't think there are any cons.

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**For those reading this review please note Lisa's use case of ZenMaid has been featured on our blog and home page.** Thanks for the review, Lisa! It's been a pleasure working with you and Julie. We've come a long way thanks to your feedback!

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Thanks, Roman! Pleasure to be working with you personally and helping your business. You shouldn't have to do all the stuff we do so you can focus on more important things like growing the business :-)

Simple to make and change schedules, easy to install

As the team grew, it became a very expensive tool. Otherwise nothing to point out.

Allows you to keep track of your customers and there scheduled appointments

The price was a little expensive then I wanted to pay

Easy to use and the features to send email reminders was great. I love many of the automated features allowing you to focus more on business.

This software is not for a small business the cost of the software and additional features are not worth the price unless you have 3 or more employees or very high volume.

Hi Angel, Contact me (amar@zenmaid.com) and I'll get you a couple months off of ZenMaid so you can use the software while you grow :-) Thanks for leaving us a review! - Amar

The ease of scheduling clients and technicians

It has some limitations within the platform

Thanks for leaving us a review, Samahria :-)

I like that it was easy to input information and i liked the pre typed templates so I could personalize the message for my customers, really enjoyed the email and text reminders.

It was tiedos when you needed to make a change when I pressed edit it wouldn't let me make too many changes so i decided to delete the appointment and start over then i was getting an error saying duplicate appointments but it wasn't because I deleted the other one.

I loved that I was able to run my entire operations from one site from scheduling, to taking payments, to sending reminder emails. I really enjoyed using the software but for a business my size I wasn't sure this was a software I really need at the moment due to price.

The pricing. I wished they had more reasonable priced software for small business with less than 5 employees because what they were asking is the reason I cancelled as I felt that was bit much for a small company trying to build clientele.