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ServiceTrade logo
4.6
297

Software for commercial mechanical and fire contractors.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.7
Pros and Cons from ServiceTrade users   
avatar
+15
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Both the people and the product are great. It is a great fit for our organization.
Unable to delete accidental photos from jobs. However this May be a admin issue).
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
Good experience great help streamlining the service and customer friendly.
Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
I love everything i was the biggest supported to implement software.
Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.
Helps keep all jobs organized, the map feature is the greatest tool for time management.
Quotes can go out much quicker and more efficiently than in the past. Documentation and transparency for the customer has been great for retention and referrals.
The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better.
Ease of use - With the training provided on how to operate the system, it is very easy to pick up and run with.
The ease and simplicity the program is to use both on the administrative side and the field side.
We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere.
The integration was tough to get through, however the service trade team was and is just outstanding to partner with.
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Both the people and the product are great. It is a great fit for our organization.
Unable to delete accidental photos from jobs. However this May be a admin issue).
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
Good experience great help streamlining the service and customer friendly.
Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
I love everything i was the biggest supported to implement software.
Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.
Helps keep all jobs organized, the map feature is the greatest tool for time management.
Quotes can go out much quicker and more efficiently than in the past. Documentation and transparency for the customer has been great for retention and referrals.
The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better.
Ease of use - With the training provided on how to operate the system, it is very easy to pick up and run with.
The ease and simplicity the program is to use both on the administrative side and the field side.
We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere.
The integration was tough to get through, however the service trade team was and is just outstanding to partner with.
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Both the people and the product are great. It is a great fit for our organization.
Unable to delete accidental photos from jobs. However this May be a admin issue).
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
Good experience great help streamlining the service and customer friendly.
Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
I love everything i was the biggest supported to implement software.
Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.
Helps keep all jobs organized, the map feature is the greatest tool for time management.
Quotes can go out much quicker and more efficiently than in the past. Documentation and transparency for the customer has been great for retention and referrals.
The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better.
Ease of use - With the training provided on how to operate the system, it is very easy to pick up and run with.
The ease and simplicity the program is to use both on the administrative side and the field side.
We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere.
The integration was tough to get through, however the service trade team was and is just outstanding to partner with.
Jobber logo

Jobber

4.5
733

Quoting, scheduling, & invoicing for home service businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Jobber users   
avatar
+15
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
ServiceTitan logo
4.4
220

Management Software for Service Contractors.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.2
Pros and Cons from ServiceTitan users   
avatar
avatar
+15
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
Housecall Pro logo
4.7
2.7K

Field Service Management App

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Housecall Pro users   
+15
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
BlueFolder logo
4.7
65

Work Order and Field Service Management Made Easy

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.3
    Customer support
    4.7
Pros and Cons from BlueFolder users   
avatar
avatar
+15
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
ServiceBox logo
4.3
111

We make business simple.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.4
Pros and Cons from ServiceBox users   
+15
The system is easy to use and super practical. Its a super great asset to have in your tool box.
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
Small buttons make each page seem confusing. I have to click through several buttons and screens to get to places I want to go in the app.
I had looked at many different options and this one is definitely the best. The customer service is absolutely amazing.
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares.
Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app.
Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
The cost and ease of use. It was very easy to implement into the company.
Ease of use, job tracking and overall increase in efficiency.
I like that the jobs are easily navigated and that all information is conviently stored all under one job.
The system is easy to use and super practical. Its a super great asset to have in your tool box.
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
Small buttons make each page seem confusing. I have to click through several buttons and screens to get to places I want to go in the app.
I had looked at many different options and this one is definitely the best. The customer service is absolutely amazing.
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares.
Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app.
Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
The cost and ease of use. It was very easy to implement into the company.
Ease of use, job tracking and overall increase in efficiency.
I like that the jobs are easily navigated and that all information is conviently stored all under one job.
The system is easy to use and super practical. Its a super great asset to have in your tool box.
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
Small buttons make each page seem confusing. I have to click through several buttons and screens to get to places I want to go in the app.
I had looked at many different options and this one is definitely the best. The customer service is absolutely amazing.
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares.
Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app.
Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
The cost and ease of use. It was very easy to implement into the company.
Ease of use, job tracking and overall increase in efficiency.
I like that the jobs are easily navigated and that all information is conviently stored all under one job.
Service Fusion logo
4.3
198

Easy. Powerful. Mobile. Field service management software.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.2
Pros and Cons from Service Fusion users   
+15
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
Kickserv logo
4.4
373

#1 Most User-Friendly Software to Run a Service Business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Kickserv users   
+15
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
Ventus logo
4.4
42

Service and Construction ERP

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Ventus users   
+15
The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy.
The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before.
The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award.
Crystal reports have been a struggle for us, when running reports.
The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
Not everyone learns at the same rate and everyone hates change.
The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.
My only dislike is that due to the system constantly being enhanced via software updates, our company experiences a higher than desirable frequency of bugs and issues when we do software updates.
Ability to transfer Estimate to Job Cost and Service. The ease of searching is great.
All software has issues and the client portal allows us to log issues and check the progress. The staff is courteous, helpful, and knowledgeable.
Top marks for customer support. Having an integrated solution for all our business is very efficient.
Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down.
Have the ability to schedule our preventative maintenance.
The mobile data and dispatching part of the software is worth every penny. Our techs can now do their paperwork on their phone and it has made dispatching so much more efficient.
We were lacking in the inventory/bar coding processes and are slowly becoming better at using this feature. It made Physical Count a lot faster.
It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product.
We always come back from the conference with new information and ideas for improving our workflow. Above everything else, we value the Vertical Market Support staff.
Also, the ability to transfer estimates to a job or service ticket will change things for us and make us more efficient.
The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy.
The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before.
The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award.
Crystal reports have been a struggle for us, when running reports.
The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
Not everyone learns at the same rate and everyone hates change.
The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.
My only dislike is that due to the system constantly being enhanced via software updates, our company experiences a higher than desirable frequency of bugs and issues when we do software updates.
Ability to transfer Estimate to Job Cost and Service. The ease of searching is great.
All software has issues and the client portal allows us to log issues and check the progress. The staff is courteous, helpful, and knowledgeable.
Top marks for customer support. Having an integrated solution for all our business is very efficient.
Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down.
Have the ability to schedule our preventative maintenance.
The mobile data and dispatching part of the software is worth every penny. Our techs can now do their paperwork on their phone and it has made dispatching so much more efficient.
We were lacking in the inventory/bar coding processes and are slowly becoming better at using this feature. It made Physical Count a lot faster.
It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product.
We always come back from the conference with new information and ideas for improving our workflow. Above everything else, we value the Vertical Market Support staff.
Also, the ability to transfer estimates to a job or service ticket will change things for us and make us more efficient.
The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy.
The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before.
The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award.
Crystal reports have been a struggle for us, when running reports.
The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
Not everyone learns at the same rate and everyone hates change.
The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.
My only dislike is that due to the system constantly being enhanced via software updates, our company experiences a higher than desirable frequency of bugs and issues when we do software updates.
Ability to transfer Estimate to Job Cost and Service. The ease of searching is great.
All software has issues and the client portal allows us to log issues and check the progress. The staff is courteous, helpful, and knowledgeable.
Top marks for customer support. Having an integrated solution for all our business is very efficient.
Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down.
Have the ability to schedule our preventative maintenance.
The mobile data and dispatching part of the software is worth every penny. Our techs can now do their paperwork on their phone and it has made dispatching so much more efficient.
We were lacking in the inventory/bar coding processes and are slowly becoming better at using this feature. It made Physical Count a lot faster.
It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product.
We always come back from the conference with new information and ideas for improving our workflow. Above everything else, we value the Vertical Market Support staff.
Also, the ability to transfer estimates to a job or service ticket will change things for us and make us more efficient.
Commusoft logo
4.8
195

All-in-one job management software for field service

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Commusoft users   
+15
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Operix logo
0

Optimize operations. Accelerate revenue.

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Operix users   
No pros & cons found
Salesforce Field Service logo
4.2
22

Cloud-based field service and onsite job management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.0
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Salesforce Field Service users   
avatar
avatar
avatar
+9
I self-implemented so the ability to quickly extend the package with flows was great.
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.
Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen.
I absolutely love Salesforce. Salesforce helps my work day go by with ease.
There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also.
I strongly dislike that FSL's "Out of the Box" and extremely generic.
I love that there is virtually, even if our few field techs don't have internet.
Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory.
I self-implemented so the ability to quickly extend the package with flows was great.
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.
Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen.
I absolutely love Salesforce. Salesforce helps my work day go by with ease.
There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also.
I strongly dislike that FSL's "Out of the Box" and extremely generic.
I love that there is virtually, even if our few field techs don't have internet.
Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory.
I self-implemented so the ability to quickly extend the package with flows was great.
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.
Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen.
I absolutely love Salesforce. Salesforce helps my work day go by with ease.
There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also.
I strongly dislike that FSL's "Out of the Box" and extremely generic.
I love that there is virtually, even if our few field techs don't have internet.
Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory.
Crew Control logo
4.8
43

The easy-to-use management software for managing your crews

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Crew Control users   
+12
The customer service is the best. Adding new services has been awesome and the price is well worth it.
Or when you re-send an invoice it doesn't show the original date sent.
Ease of function and the dispatch system has lead to better communication with our service techs. We can see where they are in real time and submitting reports after the call is 100 times better.
Mobile app could be a little better. Need a way to track PTO, sick days, etc. for employees.
Customer service is amazing, some of the best I have ever worked with.
The only con, would be it’s a little bit trickier to navigate on a phone.
I love the ease of making work orders, scheduling and using a system that eliminates receipts, and all other paperwork.
Very good tool to keep everything organized and the ease of use makes it easy for everyone of us to use.
Easy to use, nice features, overall great for mobile.
It has also streamlined the billing and works seamlessly with Quickbooks. It allows us the ability to look at the schedule and move jobs around which the crews can see from their device also.
We like the ability to dispatch technicians and to capture timely photos back throughout the day.
The software is easy to use and visually helps understand what the schedule is for each crew each day.
I have been much more efficient. The biggest help is the automatic customer notifications and the schedule being made for the entire year.
The customer service team was top notch during the whole process.
Crewcontrol has been a very easy program to set up, use from day to day on both the field and admin sides, and is priced very very well.
The customer service is the best. Adding new services has been awesome and the price is well worth it.
Or when you re-send an invoice it doesn't show the original date sent.
Ease of function and the dispatch system has lead to better communication with our service techs. We can see where they are in real time and submitting reports after the call is 100 times better.
Mobile app could be a little better. Need a way to track PTO, sick days, etc. for employees.
Customer service is amazing, some of the best I have ever worked with.
The only con, would be it’s a little bit trickier to navigate on a phone.
I love the ease of making work orders, scheduling and using a system that eliminates receipts, and all other paperwork.
Very good tool to keep everything organized and the ease of use makes it easy for everyone of us to use.
Easy to use, nice features, overall great for mobile.
It has also streamlined the billing and works seamlessly with Quickbooks. It allows us the ability to look at the schedule and move jobs around which the crews can see from their device also.
We like the ability to dispatch technicians and to capture timely photos back throughout the day.
The software is easy to use and visually helps understand what the schedule is for each crew each day.
I have been much more efficient. The biggest help is the automatic customer notifications and the schedule being made for the entire year.
The customer service team was top notch during the whole process.
Crewcontrol has been a very easy program to set up, use from day to day on both the field and admin sides, and is priced very very well.
The customer service is the best. Adding new services has been awesome and the price is well worth it.
Or when you re-send an invoice it doesn't show the original date sent.
Ease of function and the dispatch system has lead to better communication with our service techs. We can see where they are in real time and submitting reports after the call is 100 times better.
Mobile app could be a little better. Need a way to track PTO, sick days, etc. for employees.
Customer service is amazing, some of the best I have ever worked with.
The only con, would be it’s a little bit trickier to navigate on a phone.
I love the ease of making work orders, scheduling and using a system that eliminates receipts, and all other paperwork.
Very good tool to keep everything organized and the ease of use makes it easy for everyone of us to use.
Easy to use, nice features, overall great for mobile.
It has also streamlined the billing and works seamlessly with Quickbooks. It allows us the ability to look at the schedule and move jobs around which the crews can see from their device also.
We like the ability to dispatch technicians and to capture timely photos back throughout the day.
The software is easy to use and visually helps understand what the schedule is for each crew each day.
I have been much more efficient. The biggest help is the automatic customer notifications and the schedule being made for the entire year.
The customer service team was top notch during the whole process.
Crewcontrol has been a very easy program to set up, use from day to day on both the field and admin sides, and is priced very very well.
The New Flat Rate logo
0

Automatic add-on sales for service repair

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from The New Flat Rate users   
No pros & cons found
GPS Insight logo
4.5
207

Engage Your Fleet with Fleet Software that Gets Results.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.5
Pros and Cons from GPS Insight users   
avatar
+15
In general, good experience with the software, its use is highly recommended and regarding support, they have a fast and effective communication.
We have had troubles with scheduling installs. We dislike the 3 wire system as this is not efficient for our company.
The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers.
We will sometimes loose tracking on a truck and if one is not paying attention it will not calculate the miles.
Ease of use, great reports for mileage, states etc. Drivers love the system and it's ease of use, easy to see screen.
Con artist company with little to no knowledge of trucking industry.
A wonderful system with good UI and easy interface into our data system for incorporation into our own UIs. Excellent responsive support staff and good on-line documentation.
Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.
I couldn't recommend them enough and get so excited talking about them because it was exactly what we needed and has completely exceeded our expectations. Thank you GPS Insight, we love you.
I would recommend this product 1000x to anyone who is looking for a GPS, because not only is this the best GPS with all the tools you need and more, but it is also affordable.
Your customer service is outstanding. People are always friendly and making sure they helped us in the proper way.
Ease of sotware use, the many built in reporting features, and fast and efficient customer care and support. A great value for the money.
Installation was a breeze and customer support is super. They are all very friendly and quick to get an answer.
I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use.
The GPS functionality is pretty good, especially the reporting capabilities and the open API which allows connection to other systems.
We have been very pleased and my company has saved a ton of money since implementing GPS Insight.
We have been using GPS Insight for over 10 years and their customer service is great. They have replaced a couple of the older trackers for us.
We can click on a location and see a street view. I also love how it tracks maintenance on vehicles such as when the next oil change is due.
In general, good experience with the software, its use is highly recommended and regarding support, they have a fast and effective communication.
We have had troubles with scheduling installs. We dislike the 3 wire system as this is not efficient for our company.
The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers.
We will sometimes loose tracking on a truck and if one is not paying attention it will not calculate the miles.
Ease of use, great reports for mileage, states etc. Drivers love the system and it's ease of use, easy to see screen.
Con artist company with little to no knowledge of trucking industry.
A wonderful system with good UI and easy interface into our data system for incorporation into our own UIs. Excellent responsive support staff and good on-line documentation.
Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.
I couldn't recommend them enough and get so excited talking about them because it was exactly what we needed and has completely exceeded our expectations. Thank you GPS Insight, we love you.
I would recommend this product 1000x to anyone who is looking for a GPS, because not only is this the best GPS with all the tools you need and more, but it is also affordable.
Your customer service is outstanding. People are always friendly and making sure they helped us in the proper way.
Ease of sotware use, the many built in reporting features, and fast and efficient customer care and support. A great value for the money.
Installation was a breeze and customer support is super. They are all very friendly and quick to get an answer.
I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use.
The GPS functionality is pretty good, especially the reporting capabilities and the open API which allows connection to other systems.
We have been very pleased and my company has saved a ton of money since implementing GPS Insight.
We have been using GPS Insight for over 10 years and their customer service is great. They have replaced a couple of the older trackers for us.
We can click on a location and see a street view. I also love how it tracks maintenance on vehicles such as when the next oil change is due.
In general, good experience with the software, its use is highly recommended and regarding support, they have a fast and effective communication.
We have had troubles with scheduling installs. We dislike the 3 wire system as this is not efficient for our company.
The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers.
We will sometimes loose tracking on a truck and if one is not paying attention it will not calculate the miles.
Ease of use, great reports for mileage, states etc. Drivers love the system and it's ease of use, easy to see screen.
Con artist company with little to no knowledge of trucking industry.
A wonderful system with good UI and easy interface into our data system for incorporation into our own UIs. Excellent responsive support staff and good on-line documentation.
Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.
I couldn't recommend them enough and get so excited talking about them because it was exactly what we needed and has completely exceeded our expectations. Thank you GPS Insight, we love you.
I would recommend this product 1000x to anyone who is looking for a GPS, because not only is this the best GPS with all the tools you need and more, but it is also affordable.
Your customer service is outstanding. People are always friendly and making sure they helped us in the proper way.
Ease of sotware use, the many built in reporting features, and fast and efficient customer care and support. A great value for the money.
Installation was a breeze and customer support is super. They are all very friendly and quick to get an answer.
I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use.
The GPS functionality is pretty good, especially the reporting capabilities and the open API which allows connection to other systems.
We have been very pleased and my company has saved a ton of money since implementing GPS Insight.
We have been using GPS Insight for over 10 years and their customer service is great. They have replaced a couple of the older trackers for us.
We can click on a location and see a street view. I also love how it tracks maintenance on vehicles such as when the next oil change is due.
FSM Grid logo
5.0
1

Omnichannel field service management solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from FSM Grid users   
No pros & cons found
Fieldmagic logo
4.6
20

Field Service Management, Maintenance Management & CRM

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Fieldmagic users   
+9
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
YourRadar logo
4.5
2

Field management for commercial & residential services

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from YourRadar users   
No pros & cons found
Quadra logo
4.5
10

Estimating, purchase automation, and job management solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    3.9
    Features
    4.3
    Customer support
    4.8
Pros and Cons from Quadra users   
avatar
avatar
+5
Very flexible formats and a GREAT team to help customize Quadra to our needs. Extremely stable and reliable.
Time consuming to navigate and complete a quote. We've seen many little bugs that make it frustrating to write quotes.
The overall experience was very positive as the implementation was handled by a dedicated person that transitioned to the support team who have provided superior customer support.
Since we were early adopters the early releases lacked some basic manipulation functions however ERTH kept a vigorous update and development effort and today many of the missing features are included.
What I like the most is how easy it is to maneuver from one screen to the other once you have entered all your information into each field.
Amazing wizards for travel time calculation and standard material needed for the specific make and model of equipment based on past practices.
The Quadra team has been great to work with and the software has been adapted nicely by the client to where we are ready to add additional modules.
Creating and looking up jobs in Quadra works great in my line of daily tasks.
Very flexible formats and a GREAT team to help customize Quadra to our needs. Extremely stable and reliable.
Time consuming to navigate and complete a quote. We've seen many little bugs that make it frustrating to write quotes.
The overall experience was very positive as the implementation was handled by a dedicated person that transitioned to the support team who have provided superior customer support.
Since we were early adopters the early releases lacked some basic manipulation functions however ERTH kept a vigorous update and development effort and today many of the missing features are included.
What I like the most is how easy it is to maneuver from one screen to the other once you have entered all your information into each field.
Amazing wizards for travel time calculation and standard material needed for the specific make and model of equipment based on past practices.
The Quadra team has been great to work with and the software has been adapted nicely by the client to where we are ready to add additional modules.
Creating and looking up jobs in Quadra works great in my line of daily tasks.
Very flexible formats and a GREAT team to help customize Quadra to our needs. Extremely stable and reliable.
Time consuming to navigate and complete a quote. We've seen many little bugs that make it frustrating to write quotes.
The overall experience was very positive as the implementation was handled by a dedicated person that transitioned to the support team who have provided superior customer support.
Since we were early adopters the early releases lacked some basic manipulation functions however ERTH kept a vigorous update and development effort and today many of the missing features are included.
What I like the most is how easy it is to maneuver from one screen to the other once you have entered all your information into each field.
Amazing wizards for travel time calculation and standard material needed for the specific make and model of equipment based on past practices.
The Quadra team has been great to work with and the software has been adapted nicely by the client to where we are ready to add additional modules.
Creating and looking up jobs in Quadra works great in my line of daily tasks.
Synchroteam logo
4.4
66

Field service management software. Live support. Free trial.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.2
Pros and Cons from Synchroteam users   
avatar
avatar
avatar
+15
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
This error will cost me hundreds of hours and thousand of dollars to move my data.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.
The capability to monitor progress has improved, as has the ability to support last minute changes.
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected.
Reat flexibility, excellent customer service, value for money compared to other products very good.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
I really appreciate that this platform is quite comprehensive in terms of functionality.
Easy to use and good suport from Synchroteam when you contact them.
Price was the winning factor to why I started using this product.
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs.
Well documented and easy to set up. Open and easy to integrate with partners and own applications.
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
This error will cost me hundreds of hours and thousand of dollars to move my data.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.
The capability to monitor progress has improved, as has the ability to support last minute changes.
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected.
Reat flexibility, excellent customer service, value for money compared to other products very good.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
I really appreciate that this platform is quite comprehensive in terms of functionality.
Easy to use and good suport from Synchroteam when you contact them.
Price was the winning factor to why I started using this product.
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs.
Well documented and easy to set up. Open and easy to integrate with partners and own applications.
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
This error will cost me hundreds of hours and thousand of dollars to move my data.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.
The capability to monitor progress has improved, as has the ability to support last minute changes.
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected.
Reat flexibility, excellent customer service, value for money compared to other products very good.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
I really appreciate that this platform is quite comprehensive in terms of functionality.
Easy to use and good suport from Synchroteam when you contact them.
Price was the winning factor to why I started using this product.
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs.
Well documented and easy to set up. Open and easy to integrate with partners and own applications.
UpKeep logo

UpKeep

4.6
1.3K

Asset Operations Management Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from UpKeep users   
+15
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.
Trade Service Pro logo
5.0
1

Trade Service Pro helps optimize any field/trade business

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Trade Service Pro users   
No pros & cons found
Sera logo
4.6
21

Software That Builds Your Bottom Line.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.8
Pros and Cons from Sera users   
+11
I loved the ease of it and how it was good for customers. Customers don't get a lot of our invoices where in HCP they always got them.
There are many tabs and occasionally I confuse them.
SENSITIVE CONTENT] was the best thing that SERA has. She is the best and made a very difficult transition much better.
I disliked that the job summary from previous work down prior to Sera was not available.
It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you.
A few things take a lot of extra steps to book a call which makes it hard when phones are buys. Also how it notifies the customers for everything makes things difficult.
The onboarding specialist has been amazing to help teach a couple of of us old guys how to use it.
I dont like that I can't do multiple things at once. I have to continue to go back and forth to get stuff done.
Very responsive company to work with. Great product, they are constantly working on new features.
She is soo helpful and informative and always willing to answer when I call. I like the accounting end it makes everything more accountable.
I like how quickly he customer service helps out.
Overall experience has been great. Customer Service has been available when needed.
The software is easy to use, you can use it mobile, I like that you can create quotes and manage appointments.
Company dashboard and leader board very easy to navigate. Tracks opportunities to jobs sold as a percentage.
I loved the ease of it and how it was good for customers. Customers don't get a lot of our invoices where in HCP they always got them.
There are many tabs and occasionally I confuse them.
SENSITIVE CONTENT] was the best thing that SERA has. She is the best and made a very difficult transition much better.
I disliked that the job summary from previous work down prior to Sera was not available.
It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you.
A few things take a lot of extra steps to book a call which makes it hard when phones are buys. Also how it notifies the customers for everything makes things difficult.
The onboarding specialist has been amazing to help teach a couple of of us old guys how to use it.
I dont like that I can't do multiple things at once. I have to continue to go back and forth to get stuff done.
Very responsive company to work with. Great product, they are constantly working on new features.
She is soo helpful and informative and always willing to answer when I call. I like the accounting end it makes everything more accountable.
I like how quickly he customer service helps out.
Overall experience has been great. Customer Service has been available when needed.
The software is easy to use, you can use it mobile, I like that you can create quotes and manage appointments.
Company dashboard and leader board very easy to navigate. Tracks opportunities to jobs sold as a percentage.
I loved the ease of it and how it was good for customers. Customers don't get a lot of our invoices where in HCP they always got them.
There are many tabs and occasionally I confuse them.
SENSITIVE CONTENT] was the best thing that SERA has. She is the best and made a very difficult transition much better.
I disliked that the job summary from previous work down prior to Sera was not available.
It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you.
A few things take a lot of extra steps to book a call which makes it hard when phones are buys. Also how it notifies the customers for everything makes things difficult.
The onboarding specialist has been amazing to help teach a couple of of us old guys how to use it.
I dont like that I can't do multiple things at once. I have to continue to go back and forth to get stuff done.
Very responsive company to work with. Great product, they are constantly working on new features.
She is soo helpful and informative and always willing to answer when I call. I like the accounting end it makes everything more accountable.
I like how quickly he customer service helps out.
Overall experience has been great. Customer Service has been available when needed.
The software is easy to use, you can use it mobile, I like that you can create quotes and manage appointments.
Company dashboard and leader board very easy to navigate. Tracks opportunities to jobs sold as a percentage.
GetCost logo
4.6
16

Contractor estimate and invoice made easy

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.5
Pros and Cons from GetCost users   
+5
I have used other packages and this offers the most flexibility. Their support is very good.
There are a lot of missing pieces to get from things and were files go or download.
Very satisfied and grateful to have found this app.
Adding contacts doesn't work very well in my opinion.
Organization is easy now, it's nice to focus on my work.
Makes my estimates look very professional. I absolutely love using the program makes it easy to do my estimates.
I like how easy and quickly it is to create and receive responses.
The feature I most like its the fact that everything is transferable to Quickbooks.
I have used other packages and this offers the most flexibility. Their support is very good.
There are a lot of missing pieces to get from things and were files go or download.
Very satisfied and grateful to have found this app.
Adding contacts doesn't work very well in my opinion.
Organization is easy now, it's nice to focus on my work.
Makes my estimates look very professional. I absolutely love using the program makes it easy to do my estimates.
I like how easy and quickly it is to create and receive responses.
The feature I most like its the fact that everything is transferable to Quickbooks.
I have used other packages and this offers the most flexibility. Their support is very good.
There are a lot of missing pieces to get from things and were files go or download.
Very satisfied and grateful to have found this app.
Adding contacts doesn't work very well in my opinion.
Organization is easy now, it's nice to focus on my work.
Makes my estimates look very professional. I absolutely love using the program makes it easy to do my estimates.
I like how easy and quickly it is to create and receive responses.
The feature I most like its the fact that everything is transferable to Quickbooks.
STACK logo
4.5
1.3K

Takeoff, estimating, project management & field productivity

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.2
    Customer support
    4.7
Pros and Cons from STACK users   
avatar
+15
I like how user-friendly it is. When I do have a question about it, I love that you can easily chat with an Agent who is ALWAYS helpful.
Terrible abominable customer service, unethical, dishonest thieves. Manager was the worst, she uses dishonest interrogation techniques to avoid any liability, fault and to escape offering any refund.
Love the layover feature in order to do changeorders. Also love the ability to have many screens open for the same project in order to look at details.
There also is no undo feature so when you make a mistake on a takeoff you have to delete it and redo the entire thing. There should be a ctrl z type undo feature.
I only used Stack for a couple of days, but I really liked the ease of the takeoff tools. It was very user friendly to navigate.
I can't determine if its the software or the hardware of my laptop, but when I use it I find that the documents/image lags on medium to large files.
Easy to use - great customer service and integration with buildertrend. Great way to track jobs and estimates.
The select feature and then having to click delete in a second feature. The fact that you cant move the scale popup is really annoying.
It is very easy to use, it is very versatile, homework is done very fast, it's pretty good.
Love the easy features to help remind the team of critical items and warnings. Love the take off features to keep sequences in order.
I have been using this program for about a year and am impressed by the number of enhancements and functionality that have been added in just the short time I have been using it.
We are saving time and money which is big. I also love that we are now more accurate in our bidding process.
I can easily manuever through plan pages to perform area takeoffs, set custom scales, print out reports with data and it is a great user friendly product. Integration is simple as well.
This software is extremely useful for all of those circumstances. The software itself is intuitive and easy to use.
Cloud based and customer service are the best out there.
As we are primarily a Mac based office, this is great and does not require virtualization to run windows based software. Stack is also incredibly fast to navigate and bring up projects.
We've handles jobs from a few thousand to millions and the PMs love our cost break outs.
Ease of use,Great customer service,free updates.
I like how user-friendly it is. When I do have a question about it, I love that you can easily chat with an Agent who is ALWAYS helpful.
Terrible abominable customer service, unethical, dishonest thieves. Manager was the worst, she uses dishonest interrogation techniques to avoid any liability, fault and to escape offering any refund.
Love the layover feature in order to do changeorders. Also love the ability to have many screens open for the same project in order to look at details.
There also is no undo feature so when you make a mistake on a takeoff you have to delete it and redo the entire thing. There should be a ctrl z type undo feature.
I only used Stack for a couple of days, but I really liked the ease of the takeoff tools. It was very user friendly to navigate.
I can't determine if its the software or the hardware of my laptop, but when I use it I find that the documents/image lags on medium to large files.
Easy to use - great customer service and integration with buildertrend. Great way to track jobs and estimates.
The select feature and then having to click delete in a second feature. The fact that you cant move the scale popup is really annoying.
It is very easy to use, it is very versatile, homework is done very fast, it's pretty good.
Love the easy features to help remind the team of critical items and warnings. Love the take off features to keep sequences in order.
I have been using this program for about a year and am impressed by the number of enhancements and functionality that have been added in just the short time I have been using it.
We are saving time and money which is big. I also love that we are now more accurate in our bidding process.
I can easily manuever through plan pages to perform area takeoffs, set custom scales, print out reports with data and it is a great user friendly product. Integration is simple as well.
This software is extremely useful for all of those circumstances. The software itself is intuitive and easy to use.
Cloud based and customer service are the best out there.
As we are primarily a Mac based office, this is great and does not require virtualization to run windows based software. Stack is also incredibly fast to navigate and bring up projects.
We've handles jobs from a few thousand to millions and the PMs love our cost break outs.
Ease of use,Great customer service,free updates.
I like how user-friendly it is. When I do have a question about it, I love that you can easily chat with an Agent who is ALWAYS helpful.
Terrible abominable customer service, unethical, dishonest thieves. Manager was the worst, she uses dishonest interrogation techniques to avoid any liability, fault and to escape offering any refund.
Love the layover feature in order to do changeorders. Also love the ability to have many screens open for the same project in order to look at details.
There also is no undo feature so when you make a mistake on a takeoff you have to delete it and redo the entire thing. There should be a ctrl z type undo feature.
I only used Stack for a couple of days, but I really liked the ease of the takeoff tools. It was very user friendly to navigate.
I can't determine if its the software or the hardware of my laptop, but when I use it I find that the documents/image lags on medium to large files.
Easy to use - great customer service and integration with buildertrend. Great way to track jobs and estimates.
The select feature and then having to click delete in a second feature. The fact that you cant move the scale popup is really annoying.
It is very easy to use, it is very versatile, homework is done very fast, it's pretty good.
Love the easy features to help remind the team of critical items and warnings. Love the take off features to keep sequences in order.
I have been using this program for about a year and am impressed by the number of enhancements and functionality that have been added in just the short time I have been using it.
We are saving time and money which is big. I also love that we are now more accurate in our bidding process.
I can easily manuever through plan pages to perform area takeoffs, set custom scales, print out reports with data and it is a great user friendly product. Integration is simple as well.
This software is extremely useful for all of those circumstances. The software itself is intuitive and easy to use.
Cloud based and customer service are the best out there.
As we are primarily a Mac based office, this is great and does not require virtualization to run windows based software. Stack is also incredibly fast to navigate and bring up projects.
We've handles jobs from a few thousand to millions and the PMs love our cost break outs.
Ease of use,Great customer service,free updates.